Application Support Analyst : Bangalore

[Balasubramaniam]

Overview: Working as a member of the Bangalore Application support team. Good understanding of Microsoft technologies and strong focus on customer service standards and support processes/procedures. Should be able to provide 2nd line support for the applications.

Key Tasks:
• Good knowledge of MS technologies like ASP, SQL Server, MS Outlook forms, .NET, etc.
• Good hands-on experience on SQL server.
• Maintain very high levels of customer service.
• Provide 2nd line support via telephone, email and in person.
• Provide 3rd line support when required (optional).
• Receive and resolve or escalate calls to the next level as and when required.
• Should be able to analyse the issue.

[Guest]

K.Rathish
E-mail :
emiratestigerblue AT yahoo.co.in
emiratestigerblue90 AT gmail.com
Career Objective
To join in a company of repute, where there are opportunities to learn, innovate and where I can contribute
and enhance my experience, in tandem with the company’s goals and objective.
Professional Work Experience :- Currently working with Accenture in IO for BPO project(Tier 3).
We support all the applications which functions for the BPO.
Tool currently supporting is IQN (Recruiting tool)
Client : Accenture, ING
SUMMARY :
Extensive hands-on experience in supporting the tool for recruiting IT talent in US & UK and driving talent acquisition with sourcing teams.
Extensive experience in working with Vendor Management System(VMS) /Managemant Service Providers (MSP) for the clientele through IQ Navigator (Accenture, ING)
Extensive working with End Clients, as well as Tier 2 Vendors.
High level of proficiency with MS Word and Excel software.
Familiarity with Internet navigation and on-line recruiting technology/tools.
Good Negotiation and Closure skills with proven track record of maintaining client / vendor / candidate relationship even after placements and further building strong work relations.
Involved in the complete Recruitment Life Cycle, i.e. from scratch to delivery of the consultant for perspective project. This involved in collecting Requirement, Submissions, and Arranging Client Interviews.
SLA’s, SOW/Work Order, Delivery of the consultant, Time Sheets, and Invoices
Very good communication / interpersonal skills & ability to work under tight schedules. Avoid trouble-shooter and have earned praises from peers and managers for this quality
Excellent relationship management skills to develop successful networks within senior management, staffing teams and HR Partners
Past Experience-
1. Has worked in a computer firm for more than 3 yrs as a Business Development Executive from 9th
September 03 to 01st December 06. Work consisted of : - Supervision of the working of the salesmen and direct
selling to the institutions and Government organizations, Credit control and also procurement of contracts
for AMC.
2. Worked with HSBC from Dec 19th 06 till 1st May 08 in recovery collections U.S Process (Awards
received for achieving highest calls with best quality standards in various months; Lowest AHT with high
quality in various months; Highest calls; Maintaining Highest Quality standards in various months).
3. Worked with GRM technologies as (Financial Coach) Analyst in a process known as OVLG US Process since
12th May 08 till 30th March 09. (Work consists of approving the file for Attorney review : taking escalation
calls for those potential clients who are in deep debts & want to go for some kind of programs like Debt
settlement, D.M.P, etc)
Educational Qualifications
Completed diploma in networking from JU
2001 Class XII
WBCHSE National High School, Kolkata
1999 Class X
Madhyamik National High School, Kolkata
Language Proficiency
- Can speak, read & write English & Hindi
- Can speak English, Hindi, Bengali, Tamil & Malayalam (Mother tongue).
Computer Proficiency
- Highly proficient in MS- Office Application (Word, Excel and PowerPoint).
- Diploma in Networking (N +, MCSE, CCNA, RHCT)
Undergone Diploma in Networking, syllabus consists of N+; MCSE; CCNA; RHCT
Completed N+ as well as MCSA
Global certifications in :-
MCSA
Papers taken –
1> 71-290 : Managing & maintaining a Microsoft Server 2003.
2> 70-291 : Implementing, Managing and Maintaining Windows 2003 Server
Infrastructure.
3> 70-270 : Installing Configuring and Administrating Microsoft Windows XP Professional.
4> 70-284 : Implementing and managing Microsoft Exchange Server 2003.
Other Interests & Activities
Reading, drawing sketches, Listening to music & traveling
Participated in various drawing & sports competitions.

[Mith.cs050@gmail.com]

e-mail : mith.cs050 AT gmail.com
Mithun
Result-oriented Software Engineer to drive the Company goals, thereby achieving personal growth
and development.

Over 2.8 + years of experience in Product support and Application support with Documentation.
Application deployment and Implementation with demonstrated abilities in customer relationship management.
Interacting with Clients, collecting requirements & assigning it to the developers.
Proficiently using Share Point Site for Team Communication.
Performed Regression Testing, Functional Testing & Quick Testing on the Application.
Handling Client queries, solving their issues and bug fixing.
Prepared Release note and Reports.
Proficient in Windows-based Applications using .Net Framework.
Currently working as a Software Engineer on .NET for Embed Technologies Pvt Ltd, Bangalore since November 2008 – Till Date.
Technologies
.Net 2.0, .Net 3.5.
Programming Languages
C#.net.
Database
MS SQL server 2005, 2008R2.
Configuration Tools
Tortoise SVN.
Operating Systems
Windows XP, Vista, Windows 7.

Bachelor of Engineering in Computer Science
Visveswaraiah Technological University, Belgaum, REC Bhalki, Bidar Dist.
Pre Degree Education
Department Of Pre-University Education, Ram & Raj College, Humnabad, Bidar Dist.
Secondary School Education S.S.L.C
Karnataka Secondary Education Examination Board, L.V.B.B.V.M Humnabad, Bidar Dist.
Duration : 14 September-2009 to till date.
Environment : Windows 2008 Server , .NET, ASP.Net, C#, SQL Server 2008 R2,
Visual Studio 2008, SVN, Report Sharp Shooter.
Team Size : 6.
Responsibility : Requirement Management, Unit testing, Bug Fixing,
Deployment, Enhancement and Performance Improvement, Product
Support.

Description : The Student Placement Software is a complete software solution, holding all information about students, schools and placements successfully running in universities across England. Some of the Key features are mailing of institutions to request offers. Entering, acknowledging and managing the placements offered. Entering student details including placement preferences, either through student web pages/portal or through the client windows application. Logging communication with schools. Suggesting placements for students, placing/unplacing students and related tasks. Example: informing students of placements. Entering staff/supervisor details including allocation of workload, institution and location preferences through staff web pages/portal or through the client windows application, Assigning and reporting supervision details. Entering and reporting assessment details, including the allocation of external examiners. Raising contracts for part time employees and monitoring the claims made against them. Payment to school for providing offers. Managing events: training, briefing etc. Mailing letters and reports Example: school information sheets, supervisor’s allocations, letters to staff, students, teachers and schools.
Role : Bug Fixing, Application Support, Testing.
Duration : 5- July-2009 to 1-September-2009.
Environment : Windows 2008 Server , .NET,C#, SQL Server 2005,
Visual Studio 2008, SVN, Report Sharp Shooter.
Team Size : 4.
Responsibility : Bug Fixing, Product Support, Testing.
Description : This project deals with Attendance Management of the employees in company. TAMS can get employees attendance using RFID card readers and it can be personalize employee details. User can allocate shift to employees for the required shifts. It also provides leave management of the employees and company leaves. It could be prepare attendance reports, working hour’s reports.
Duration : 27- April -2009 to 01-July-2009.
Environment : Windows 2008 Server , .NET,C#, SQL Server 2005,
Visual Studio 2008, SVN, Report Sharp Shooter.
Team Size : 6.
Responsibility : Development,Product Support, Testing.
Description : This CMS design provides a user friendly system that facilitates quick and efficient operations to cover larger section of employees within a specified time. CMS is paperless and has almost cashless transactions. This system is also compatible in an environment where multiple caterers operate in a closed environment or at multiple locations.
Duration : 5- December-2008 to 17-April-2009.
Environment : Windows 2008 Server , .NET,C#, SQL Server 2005,
Visual Studio 2008, SVN, Report Sharp Shooter.
Team Size : 6.
Responsibility : Trainee Developer.
Description []: This project (pilot) deals with the distribution of ration to the consumers who are below poverty line. The aim of the project was to demonstrate the use of computers and hand held PoS(Point of Sale) device for distribution of ration. The project served the purpose of ration distribution in a free and fair manner. The project involved keeping track of daily sales, lifting of food grains by the FPD owner from the whole sale shop and also the opening and closing stock of the day. Identification/Verification of the end consumer was done using Bio-metric thumb impression.

[MITHINGA]

SWRANG BORO
iContact :
e-mail 1 : sbcsenu AT gmail.com e-mail 2: boro98 AT gmail.com
CARRIER OBJECTIVE : “ To work in challenging environment with charming and pleasant personality to achieve job satisfaction and organization’s objectives.”
EDUCATION :
Bachelor of Technology, Computer Science and Engineering
School of Engineering and school of Technology & school of Management, NAGALAND UNIVERSITY
SEMESTER I II III IV V VI VII VIII
SGPA 7.05 6.22 5.55 5.59 6.48 7.09 7.50 8.00
School :
YEAR SCHOOL/COLLEGE BOARD/UNIVERSITY DIVISSION % OF MARKS
2004 Barlawgaon High School, Assam SEBA(matriculation) Ist 68
2006 BRPL Vidyalaya, Assam AHSEC(10+2) IInd 55
Technical areas of Interests
- Software Development.
- Networking and security.
- Database management.
- Hacking technology.
Projects Completed / Undertaking
- Data base Management – “HOSPITAL MANAGEMENT”
- Networking- “NETWORK CONFIGURATION USING VLAN AND DYNAMIC ROUTING PROTOCOL USING BOSON NETSIM SIMULATOR”
- Networking – “MEASURING CAPACITY BANDWIDTH OF TARGETED PATH SEGMENT”
- Major project titled “INTERNET BANKING SOLUTION”
Summer/ Winter Training Undergone
- Summer training in networking field from 1st July-15th August,2010 at ARDENT COLLABORATIONS, KOLKATA.
- Winter training on “Networking Infrastructure & .NET” in Indian Oil Corporation Ltd- Bongaigaon Refinery, Dhaligaon (Assam)

Extra Curricular activities
- Participated in TecXetra at Tezpur University, 2009
- Organizing member of technical festival “Tech Aura 2010” in NU-SETAM and worked as publicity in-charge.
Short-Term Courses/Workshops Attended
- Attended workshop on Ethical hacking and network security held at NU-SETAM, December 2009.
- Attended workshop on Rational Application Developer(RAD) held at NU-SETAM in association with IBM, January 2011
Computer Skills and Technical Background
- Conversant with C,C++,JAVA, .NET.
- Conversant with ORACLE 10g , MICROSOFT VISUAL STUDIO 2008, MYSQL SERVER 2005.
- Conversant with WINDOWS XP/ 7,VISTA, LINUX OS environment.
Known languages : Hindi, English, Assamese, Bodo
Hobbies : Reading Novel, Travelling, Exploring latest technology.
Declared, the information stated above is true and correct to the best of my knowledge.