www.247customer.com 24/7 Customer Bangalore : BPO Non voice Customer Support

[mskavi]

24/7 Customer is the first BPO Company that provides integrated customer lifecycle management services through a " Multi-shore™global delivery model " and is the number one in business performance to 85% of our clients globally. Recently the Black Book of Outsourcing ranked us as the best performing call center globally, an achievement that is supported by our commitment to outperform.

Customer Support Executive - Non-voice
Location: Bangalore, India
Job description: Inbound (US timings)
Skills required :
** Good English comprehension skills
** Minimum typing speed of 20 words per minute with 80% accuracy
** Willingness to work in night shifts

Educational Qualifications :
** 12th standard / 2nd PUC
** Graduation degree (3 year diploma from a recognized university)

http://www.247customer.com
Career related enquiries and enquiries from ex-employees on pending matters should be sent to careers@247customer.com

Apply Online here:
http://www.247customer.com/careers/resumebuilder.php

Embassy Golf Link Business Park
Off Intermediate Ring Road
Bangalore -560071
India.

Fortune 9
Opposite Yashoda Hospital Rajbhavan Road
Somajiguda
Hyderabad - 500082
India.

[Guest]

RESUME
Objective :
To achieve a high level of perfection while working for a dynamic and competitive employer as well to work as a dedicated team member towards the attainment of organizational and personal goals.
Education :
- 2nd PUC, Diploma In Animation Engineering
- B.Com In Computer Application(pursuing)

Skill Summary :
Courses : Adobe Photoshop, Adobe Illustrator &
Adobe InDesign, Corel Draw, 2d,
Combustion,

Programming Languages : C, C++, Java
Operating Systems : Windows Platform
Package : MS-OFFICE
Typing : Junior Grade (30 wpm)

Assets :
- Good Learner
- Good Written and oral Communication skills
- To Work with a positive attitude
- To work with self confidence
- Ability to generate team spirit in a group and work with harmony.

EDUCATIONAL QUALIFICATION :
EXAMS PASSED INSTITUTION YEAR :
SSLC B.E.M.L High School, KGF 2006
PUC (PCMC) Sri Bhagawan mahaveer jain college, KGF / Pre University Educational Board. 2009
B.com(Computer Application) Vinayaka Missions University Pursuing

Declaration :
The above mentioned information is true and correct to the best of my knowledge and belief. If I am selected and given a chance to serve in your esteemed organization I shall prove my best and ability to the entire satisfaction of my superiors.

Thanking you Yours Faithfully

Date :
Place : Bangalore (S.PRADEEP KUMAR)

[Guest]

YOKESH K N
e-mail : yokesh.gowda AT gmail.com
Objective :

I am looking forward for a challenging work-environment, which should foster my knowledge base, as well as, boost my creative skills, thereby helping me to contribute significantly for many technology-advancement activities.

Educational Details :
East West Institute of Management, B’lore Bangalore University BCA 2008-2011 60.00

Institution University / Board Examination Year of passing Percentage Marks
Schoenstatt St Mary’s High School ,Nagasandra,
Bangalore. Karnataka Board SSLC 2006 80.80
Vivekananda Pre- University College, Rajajinagar, Bangalore. Karnataka Board Second Year Pre- University 2008 49.48
Skill Set :
- Programming languages : C, C++, ASP.NET.
- Known platforms : Windows 98 & XP.
- Web Technologies : HTML
- Microsoft Package : MS Office
Hobbies and Interest :
Listening to music, Travelling, cricket, carom and video games
Professional Skills :
- Adjustable to new working environment.
- Eager to learn new technology.
- Excellent problem solving skills.
Project (mini project) :
Project Name : Network Chat Messenger
Team Size : 03
Duration : 6 months
Technical details
Running Platform : Windows Operating Systems
Server Used : Visual Basics 6.0
DBMS : Microsoft SQL Server
Description :

Network chat program is like general chat service program on net, it is like yahoo or msn chat. Even it don’t have all the functionalities like yahoo it serve the basic module. This software is very developed to manage communication in the internal network. This program is suitable for the local network system where employees will communicate each other. Instead of using the intercom people can use this service to communicate with each other.
Academic Project (main project) for Degree :
Project Name : Social Network Website
Team Size : 02
Duration : 6 months
Technical details
Running Platform : Windows / Linux
Server Used : ASP.NET
DBMS : Microsoft SQL Server
Description :

The main aim of the project is to design innovative software, which deals with social network website. The motto of the project is to create a campus network within college, companies, school, office etc and to render a user-friendly package. This project will help the college, school, companies to give information through network to everybody through website. Even it don’t have all the functionalities like other social network website it serve the basic module. This project can be used for updating any recent updates of particular colleges regarding seminars, festivals, uploading any tutorial video even can send messages for a particular user.

[Guest]

V. Surya Mallesh
email : suryamallesh435 AT gmail.com
Objective
To be a part of a challenging work environment, to share and contribute my knowledge and experience towards the overall objective of the organization and self development
Work Experience :

Organization : Convergys India Service Private Ltd. August 2010 – Till Date
Designation : Intern Team Lead
Key Responsibilities :
- To meet and exceed all agreed SLAs and performance parameters
- To provide first line support to team members on issues & queries raised
- One on One meeting with all team members and track closure of issues raised, share performance and provide constructive feedback and highlight improvement areas
- Manage and Control Attrition
- Ensure participation in R&R's and Other Initiatives
- Drive/identify improvement areas in assigned area/project *Be able to collaborate with operations, Training and other stake holders for the delivery as per SOW requirements.
- Handling overall Quality for two processes
- Continuous quality and performance improvement initiatives
- Ensuring that internal policies, procedures, and compliance regulations are being adhered to.
- Identify pro-actively the factors negatively impacting overall metric delivery, do RCA and recommend mitigation plans.
- To assist team in scheduling activities and time management
- Take complete responsibility of performance on the Quality and SOW metrics
- Develop mechanisms to minimize external and internal escalations
- To ensure consistency through calibration between Quality team and counter parts from the Clients end.

Organization : Emphasis BPO Oct 2008 – Sep 2009
Designation : Customer Service Associate
Customer Service
- Ensuring CSAT expectations are met
- Ensuring customer queries are addressed as expected
- Handling customer complaints
Organization Nema and Nema Biscon
Designation : Sales Promoter 2005 – 2008
Performing dual role as a Sales Promoter for Nestle products, and as a sales men to Maruthi Suzuki genuine parts.
Education :
MBA Post Graduation in HR and Marketing Bangalore University, 2011
Bachelor’s Degree in Commerce Bangalore University, 2008
Trainings
Six Sigma white belt completed.
Achievements & Recognitions :
- Received best achiever award for exceeding the targets
- Received team champion award for meeting targets and setting new records
- Received Star Agent ACE Award for 2010 in the current organization
- Rated best employee 2008-2009
Technical Proficiency :
- Specialization in M.B.A :Marketing/HR
- Operating systems : Windows XP, Windows Vista, Windows 7
- A Diploma course in Computer Basics and MS-Office
- Tally 8.1
- A Diploma course in Web and Graphic Designing
- Computer typing AT speed of 35 WPM
Project profile :
- Project on “Organizational study of Big Bazaar” for 6 weeks.
- Project on “Customer perception towards Big Bazaar” for 8 weeks.
Key Strengths :

Hardworking, ambitious and sincere
Overcoming failures
Declaration :

I here by declare that the particulars given above are true to the best of my knowledge.
Place : Bangalore Surya Mallesh. V
Date :

[Unregistered]

CURICULLUM VITAE
Name : S.NOORIE KHANAM
Email id : nooriekhanam.sulthan AT gmail.com

I wish to implement my knowledge and skills successfully in professional organization under a challenging environment and to be a responsible and active part towards growth of the organization.

Work Experiance :
Worked at Bright’s Hunt Business Solutions as a HR-Executive for 2 and half months

Educational Qualification :
Sl. No. Course Name of the Institution Board / University Year of Pass Aggregate Percentage :
1. B.Tech(CSE) S.K.D.Engg College,Gooty. JNTUniversity, Anantapur April2012 62.49%
2. Intermediate Sri Chaitanya Jr College,
Tirupati. Board of Intermediate Education April 2008 56%
3. S.S.C Viswa Bharathi E.M High School,Guntakal. Board of Secondary Education, Hyderabad. March 2006 55%.

Primary Skills :
Operating System : Windows Environment
Operating system : WINDOWS XP
Programming Languages : C,CORE JAVA
Database : DBMS
Web Technologies : HTML

Secondary Skills :
Operating system : LINUX
Programming Languages : C++
Database : SQL SERVER
Web Technologies : XML

Academic Project :-
OPTIMAL BANDWIDTH ASSIGNING FOR MULTIPLE DESCRIPTION
CODED –VIDEO
Abstract :
In video streaming over multicast network, user bandwidth requirements is often heterogeneous possibly with orders of magnitude difference (say, from hundreds of Kb/s for mobile devices to tens of Mb/s for high- defination TV). Multiple descriptions coding (MDC) can be used to address this bandwidth heterogeneity issue. In MDC, the video source is encoded into multiple independent descriptions. A receiver, depending on its available bandwidth, joins different descriptions to meet their bandwidth requirements.
Role in the project : Team Leader
Hardware Requirements :
Hard Disk : 40 GB
Floppy Drive : 1.44 Mb
Ram : 256 Mb

Software Requirements : Operating system : Windows XP
Front End : JAVA, Swing
Tool : NETBEANS IDE

Academic Achievments :
- Participated in paper presentation in INTEL Engg College by the topic Software testing.
- Participated in paper presentation in Sri Krishna Devaraya Engg College by the topic Bug Tracking System.

Training :
Core Java training done for 3 months in Satya Technologies

Professional traits :
- Excellent problem solving skills and a self starter
- Confidence, dedication and a desire to learn at every stage of my career.
- Obedient, Responsible and quickly adaptable to new environments.

Personal details :
Name : Sulthan Noorie Khanam
Fathers Name : Sulthan Sher Khan
D.O.B : 12 Nov 1990
Languages Known : English,Hindi,Telugu,Urdu
Hobbies : Listening Music,Cooking,Gardening.
Bangalore-64.

Declaration :
I hereby declare that the above given information is true to the best of my knowledge and belief.

Location :
Date : (NOORIE KHANAM)

[Unregistered]

RESUME
AKSHAY.K.PISSEY
EMAIL :akshay.kpissey AT gmail.com

Objective;
To be actively involved and responsible for an organization growth and become a successful professional.

Qualification :
SSLC AND PUC

Education details :
SSLC : SREE VENKATESHWARA ENGLISH HIGH SCHOOL [BANGALORE]
P.U.C : LAKE MONTFORT PU COLLEGE [BANGALORE]

Computer Proficiency : COMPUTER BASICS AND MS-OFFICE

Languages known :
To speak, read and write : English, Kannada, Hindi
To speak only : English, Hindi, Kannada, Marathi, Telugu

Personal information :
Father’s Name : Kishore.k.pissey
Date of Birth : 01/08/1994
Sex : Male
Marital Status : Single
Nationality : Indian

Date :
Place : Bangalore [AKSHAY.K.PISSEY]

[Unregistered]

CURRICULAM VITAE
SANAN AFZAL
E-mail : sanan.sanu AT gmail.com

CAREER OBJECTIVE :
Looking for a career in professional world and prove myself an assets to the organization grabbing opportunities to achieve success. Being an optimistic, always eager to learn things and enhance skills. Seeking a quality environment where my knowledge and experience can be shared and enriched. Where there is a scope for development and opportunity for advancement of professional career.

PERSONAL SKILLS :
Excellent interpersonal and communication skills, both written & verbal.
Confidence to deal courteously and efficiently with people at all levels.
Ability to take challenges and to learn new skills quickly with lots of self Confidence and positive attitude.
Ability to work under pressure & prove myself worth to the organization.

TOTAL EXPERIENCE :
11 months experience in Mphasis in Non voice process.

EDUCATIONAL QUALIFICATIONS :
SSLC Sree venkateshwar English school 2010 First class
P.U.C Jubilee college 2012 Second class

TECHNICAL SKILLS :
Basic knowledge of Computers(Ms-word, excel, PowerPoint)

PERSONAL DETAILS :
Name : Sanan afzal
Father’s Name : Abdul rasheed
Date of Birth : 13 april 1994
Languages Known : English, Kannada and Hindi

DECLARATION :
I declare that all the information mentioned above is true and accurate to the best of my knowledge

Place : Bangalore
Date :

(Sanan afzal)

[Unregistered]

ARUNA M
anu.25smg AT gmail.com

Career Objective :
Confident, multi-skilled & capable Sr. Customer Support with excellent knowledge of Business management. Exceptional analytical & problem solving skills. Having a proven ability to drive out inefficiencies through process improvement as well as assist in the maintenance & development of business.

Now looking for a new & challenging position where I use my existing skills and experience & also further my development as well as personal career growth.

Profile in Brief :
2 years experienced as a Sr. Customer Support in India.
Detail-oriented, efficient and organized professional with extensive experience in Customer Support.
Possess strong analytical and problem solving skills, with the ability to make well thought out decisions.
Excellent written and verbal communication skills.
Professionally qualified with Bachelor of Commerce (B.com).
Also sound skills in MS Office, System Admin.
A team player with excellent problem solving skills.
Decision making abilities & willingness to learn.
Can work under pressure and meet deadline.
Experience in using E1 Order management systems.

Professional Experience :
Sr. Customer Support, Life Technologies Corp (Invitrogen Bioservices Pvt Ltd), Bangalore, India ( July 2011Present)

Current profile :
Invitrogen Bioservices India Pvt Ltd
Sr. Customer Support.

Responsibilities :
1) Perform day to day order processing
2) Adhere to process related training manuals and provide inputs to the supervisor on any variations/discrepancies in the existing process training manual.
3) Update individual production, Query logs and any other process related logs and generate reports from individual Excel end of month.
4) Ensure participation in Team meetings and handling Team presentations.
5) Initiative on managing the work pressure and closing the log on same day.
6) Conducting team huddles on updates received on process.
7) Providing process simplification Ideas to ease the process.
8) Ensure all Soft skills related trainings are completed and qualifying criteria met.

Achievements in current role :
1. I went live on processing orders within one week of training.
2. Took in charge of invoice process.
3. Consistently achieved the targets which give satisfy to the customer.
4. Gave two process improvement Ideas :
4.1. Finding account number by using specific data.
4.2. Conference chat.
4.3. Better Quote Management.
5. Promoted from Associate CSR to Senior CSR in just 8 months.
6. Helped in process improvements by following up with IT.

My Non-Functional Achievements :
1. I am part of Fun committee to conduct fun at work and improve people work life.
2. Presented presentation on E1 catalogs in front of our MD.
3. I am part of safety committee to supervise the floor for any safety related issues.
4. I was a part of Workflow Management. I was assigning the orders on timely basis.

ACADEMIC PROFILE :
B.Com in 2011 from Kamala Nehru College, Shimoga, Kuvempu University
12th, basaveshwara Pu collage shimoga.
SSLC from san jos high school shimoga

Computer Skills :
MS Office; MS Power Point, Excel, Word.
Tally .9

Personal Profile :
Date of Birth : 01.01.1990
Nationality : Indian
Marital Status : Married
Language Proficiency : English, Hindi; Kannada,

DECLERATION :
I hereby, declare that the particulars given above are true and correct to the best of my knowledge.

Place : BANGALORE
Date :
(Aruna M)

[Unregistered]

Good morning,

My name is C.Praveen Kumar Reddy and my ID is IC00136077. My certificate verification was held on 9th Feb and it was successfully completed. So when should I come to collect my offer letter?