www.dishtv.in Dish TV Noida : QUALITY ANALYST, QA

[Rajkumargautam]

Dishtv Noida : QUALITY ANALYST

Designation: QUALITY ANALYST
Experience: 1 - 5 Years
Location: Noida

Job Description:
** Understand process requirements on quality metrics
** Conduct call and customer audits as per pre-defined metrics
** Capture areas of improvement provide feedback to the executives on the basis of audits
** Conduct gap analysis, analyze trends and find ways to improve the executive's performance on quality related parameters
** Maintain quality related MIS reports
** Counsel executives to improve performance
** Ensure consistency in executive's performance
** Ensures compliance of all laid down quality processes and procedures by executives

Desired Candidate Profile:
Skills Requirement:
** Coaching and mentoring skills
** Excellent listening skills
** Thorough understanding of product and processes
** Problem solving approach
** Must be working as Quality Analyst with callc enter for atleast 1 year.

Company Profile:
DISH TV is leading DTH comapny. A ZEE TV Enterprise.

Address:
Dishtv
A-94/7
Noida
Sector-58
NOIDA,Uttar Pradesh,India 201301

Email Address: ravindra_k@dishtv.in

Keywords: QA

[Guest-IJT]

CURRICULUM VITAE

KAVITA
Email Id : Sukhija.kavita6 AT gmail.com

Objective :
Seeking a challenging position in a forward thinking and growth oriented company to hone my skills and knowledge.

Skill summary :
- Well-versed in MS-Word, MS-Excel, MS Power Point Presentation
- Strong analytical and problem solving skill, excellent communication skill
- Good Analytical and Decision Making Skills.
- Posses sound knowledge of
o Analysis of Financial Statement
o Ratio Analysis
o Budgeting Decision Making
o Working Capital Management
- Efficiently completed various projects during the curriculum.
- Strong in written and spoken English, good and Pleasant personality and excellent presentation skill.

Professional qualifications :
- MBA from International Management Centre(under Punjab Technical University approved by UGC govt. of India)
Area of Specialisation : Finance (Major)
HR (Minor)
Session : 2008-2010
Percentage of Marks : 74%
- Post Graduate Diploma in Working Capital Management.
- Project Handled : Comparitive analysis of Working Capital of last 5years (2005-06 to 2009-10) of Ranbaxy Company Limited.

Summer Training :
- Organisation : Gulf Bulls Securities Pvt. Ltd.
Project Handled : Equity evaluation of PNB, Fundamental & Technical analysis of PNB.
Job Title : Management Trainee
Date : 2 Months (2nd May 2009 to 2nd July 2009)

Educational qualifications :
2008-10 MBA in Finance International Management Centre 74%
(Punjab Technical University)

2005-08 B.Sc(H) Physics Miranda House (University of Delhi) 65.6%

2005 Class XII Rishikul Vidyapeeth 80% (CBSE)

2003 Class X Rishikul Vidyapeeth 68% (CBSE)

Extra curricular activities :
- Participated in Annual function of International Management Centre in December 2008
- Won 2nd Prize in Annual Physics Festival ‘CLIQUE’ for the event ‘Rainbow’ of Miranda House, DU in 2006

Personal Profile
Name : Kavita
Father’s Name : Mr. Subhash Chander
Date of birth : 10-11-1987
Nationality : Indian
Marital status : Single
Language knows : English and Hindi

Interests and Hobbies :
- Listening to Music
- Playing games

Date : / /2010
Place : New Delhi (Kavita)

[Guest]

Meghna Thapliyal
CAREER OBJECTIVE :
To work with an organization that encourages creativity and enables me to utilize my abilities.
WORK EXPERIENCE :
Joined IBM in 30 May 2007 for a Semi- Tech Voice based U.K Process as a CCS then after a year moved into Level 2 Support as a Sr. Executive Operation then promoted as Quality Analyst on 24th Feb.

Roles and Responsibilities :
- To audit the number of calls given by the client on a daily basis
- Record feedback and to let the Customer service rep know about his/hers areas of improvements.
- Bring in necessary changes to the process
- To check whether the CSR has incorporated Knowledge and competence and the customer was able to comprehend to what the CSR was talking about
- Attend call calibrations
- To check if the CSR has used the right telephone etiquettes, And followed appropriate hold procedures and has a given a proper resolution for the customers request..
AWARDS & ACHIEVEMENTS :
- Been a part of the transitioning team for the 2nd Line support which went live in August 2008.
- Completed various technical certification courses sponsored by client Virgin media.
- Rewarded twice as IBM STAR Performer for 2009 and 2010 Q4.
Trainings Completed
- Completed various organizational development trainings.
- Completed Basic Quality Training by IBM H2O, WIBES.
ACADEMIC QUALIFICATION :
- B.A (Program) from Delhi University.
- Completed 10+2 in 2004
- Completed 10th in 2002
KEY SKILLS :
Communication – I have dealt with internal and external customers at all levels via telephone and email, to ensure successful communication via actively listening and probing questions.
Problem solving - Resolves in-depth queries in a methodical manner independently and with internal and external customers to find appropriate resolutions, efficiencies and high level of quality.
Team Player - Enjoys sharing knowledge and encouraging development of others to achieve specific team goal.

COMPUTER SKILLS :
- Operating System : Windows 98, 2000, XP
- Languages Known; C, C++, HTML, DHTML
- Packages : MS-Office
- Web Exposure : Internet

[Guest]

CURRICULUM VITAE
RAJENDRA KUMAR
E-MAIL :-
rajendrakmr27 AT yahoo.com rajendrakmr277 AT gmail.com

OBJECTIVE :
To be a part of the progressive organization that gives me an opportunity to explore my knowledge and skill, involved as a part of the team that works in the interest of the organization and gains satisfaction thereof.
EDUCATIONAL QUALIFICATION :

- M.Com (Business Administration) from Jiwaji University Gwalior in year 2008
- B.Com Marketing from Jiwaji University Gwalior in year 2006
- Intermediate from M.P. board, Bhopal in year .2002
- Passed high school from M.P. board, Bhopal in year 2000
TECHNICAL SKILLS :
- ITI(Fitter) NCBT From (Jabalpur) 2002 To 2004
- Have done diploma in NIIT(BSIM) from Gwalior ( M. P.) in
The year 2010-2011.
- Diploma in Computer Application (DCA) from IEC New
Delhi 2005
- Diploma in Tally From Bhind(M.P.)
COMPUTER KNOWLEDGE :
- Windows XP, Window 7
- Ms Office., Advance Excel, CRM ,Tally 7.2 ,9.0
- Internet, Hardware
PRESENT COMPAANY :
1.Company :- Rate Gain Travel Technology Company
Noida (U.P.)
Designation :-Service Delivery Executive
Duration :- 9 march 2011 to till date
EXPERIENCE :
TOTAL 4 YEAR EXPERIENCE AS A MIS Excutive & QA
1. Company :- Bhart Heavy Electrical Limited Bhopal
Designation :- Tranee ( QC and assembly department )
Duration :- Aug.2005 to Sept.2006
1. Company :- BAJRANG SEWING MACHINE CO.
Designation :- Supervisor & Technical Asst.
Duration :- Sept. 2008 to jan.2009
2. Company :- HEMCO ENGINEERING WORKS
Designation :- MIS Executive(Maintenance Deptt.)
Duration:- Mar. 2009 to Feb.2011

[Guest]

Rashi Chawla
Email ID : ria.buddy AT gmail.com , rashichawla2002 AT rediffmail.com
Work Experience : -
- Worked with Intellinet under Yatra.com as Quality Evaluator since Feb 2010 till Nov 2011,
- Roles and responsibilities :
- Client Calibration regarding process.
- MOM for Quality
- Snap shots for Quality
- Action plan for bottom performer
- Any client escalation used to come to me for any changes or update.
- Coaching and feedback
- Cascading updates on the floor
- Quality sessions for nesting batch
- Arranging refresher for trainees from client
- Coaching the coach
- Clarification on process gap with client
- Prepared SOP
- TNI for bottom performer
- Training in the absence of trainer
- Refresher for knowledge Gap
- Weekly review with Client for Quality gap and improvement need for the process
- Soft skill Training
- In touch with client for any new process flow
- Make sure all SLA meet
- Client meeting every week.

- Worked with Convergys India as Quality evaluator since Dec 2008 to Dec 2009.
- Worked with Equinox I Flex as a Senior Customer Care Executive from Feb 2005 to Nov2008.
- Worked with Daksh IBM under Delta Airlines as a Customer Care Specialist from Jan 2004 to Jan 2005.
- Worked as a Supervisor with Nitin Transport Pvt. Ltd at International Airport from June 2001 to Dec 2003.
Educational Qualification : -
- Graduate in BA(Pass) from Delhi University from 2001 to 2004
- 10+2 in Commerce from UP Board in 2001
- 10th from C.B.S.E in 1999
Professional Qualification : -
- Done International Ticketing from SITA World Travels
Place : Delhi (Rashi Chawla)

[Unregistered]

Name : -Amit Kumar Verma
E-Mail : vermaamitkumar7 AT gmail.com

Personal Details :
Date of Birth : 10.07.1991
Father’s Name : Mr. Ram Prasad Verma
Nationality : Indian
Marital Status : Single
Languages : English, Hindi

Resume :
Career Objective :
“To work in a competitive environment contributing to the best of my ability, the growth and development of progressive company, fully utilizing my interpersonal and academic skills towards a challenging future.”

Academic Credentials :
QUALIFICATION UNIVERSITY YEAR OF PASSING :
Intermediate U.P. BOARD 2007
Matriculation U.P. BOARD 2005
Work Experience :
- Currently working with Aegis BPO Ltd. In Lucknow from last two years as a Voice Associate in Airtel Digital TV Process.

Job Profile in Aegis BPO :-
- Receive incoming call and solve the queries and complaints.

Additional Capabilities :
- Ability to work in a team
- Easily understand the work complications.
- Self motivated.
- Opportunities Identification

Key Skills :
- Team Player
- Basic Computer Skills (Familiar with Microsoft Office, Internet, etc.)
Strengths :
- Will Power
- Target Oriented
Extra Co-curricular activities :
- “Participated in various activities in school and college like painting.
- Participated in Cricket Match at College.
- Handled the responsibility of Class Representative.
Hobbies And Interest :
- Playing Chess
- Making New Friends

DECLARATION :
I hereby declare that all the above information is true to the best of my knowledge.

Date :
Place : Signature

[Unregistered]

CURRICULUM VITAE

SRIRAGHAVAN V.
Email : raghavan.86 AT live.com
Ghaziabad
Uttar Pradesh – 201 002

OBJECTIVE :
To pursue a challenging career, to implement my knowledge and grow along with the organization.

ACHIEVEMENTS :
- Cleared CA (Final) in 6 months.
- Secured All India Merit 35th Rank in CA (Inter) Exams in 2012
- Awarded Best speaker award in GMCS Batch of ICAI in Dec 2012.
- Felicitated with Cash prize, trophy and certificate in Delhi by Eminent Faculties.
- Awarded Life of TSC (The Smart Cube) award in one of the company.
- Secured 78% marks in CA CPT Exam
- Secured 1st Rank & awarded outstanding student award in Class 11th
- School Hindi Topper in Class 10th Exam

CURRENT EMPLOYMENT :
V Ramaratnam & Company – A Top tier Chartered Accountants Firm in Chennai
Period of Employment – February 2013 to April 2013
Designation – Chartered Accountant

RESPONSIBILITIES :
- Maintenance of books of accounts in Tally.
- Internal Audit of Small Firms.
- Handling a team of 3 employees
- Preparing projections for Companies & Firms for Banking Needs.
- Credit Monitoring Assessment for Clients
- Auditing & Taxation
- Reconciliations
- Handling Income Tax assessments
- Discharging VAT & Service Tax compliance

PREVIOUS EMPLOYMENTS :
- Sanjeev Subhash & Associates – Chartered Accountants firm.

Period of Employment – December 2010 to December 2012
Designation – Trainee

RESPONSIBILITIES :
- Worked as an Articled Assistant during the Chartered Accountancy programme.
- Maintenance of books of accounts in Tally.
- Internal Audit of Small Firms.
- Knowledge of Vouching.
- E-TDS Work

Smart Cube India Private Limited- :
The Smart Cube is an international professional services firm that specializes in delivering High Value and Customized Business and Investment Research and Analysis. They are at the top end of the Knowledge Process Outsourcing (KPO) value chain
Period of Employment – February 2009 to December 2010
Designation – Executive Accounts
RESPONSIBILITIES :
- Responsible for Executing Vendor payments of India Office
- Independently Handling Service Tax Refund Claim for the period 2006 till date.
- Keeping books of accounts and daily transaction details in Tally 9.0 release 2.
- Timely discharge of Legal obligations like EPF, TDS and Service Tax payments.
- Knowledge of Accruals and Creditor MIS on a timely basis.
- Assistance and working on Audit requirements.
- Bank Reconciliations and Salary reconciliations on monthly basis.
- Petty Cash Handling
- STPI compliances like processing SOFTEX, filing MPR,APR, Renewal of LOP, Green Card
- Correspondence with requisite authorities for smooth working of finance activities.
- Dealing with employees regarding monthly payroll, reimbursements.
- Issuance of PO’s and necessary documents as and when required.

Actis Global Services Ltd- : Actis is a leading private equity investor in emerging markets and has been investing exclusively in these markets having its State of the art back office in India.
Period of Employment – October 2008 to February 2009
Designation – Finance Coordinator
RESPONSIBILITIES :
- Responsible for Executing Vendor Payments of India and London Region
- Maintaining Petty Cash Accounts of India Offices.
- Responsible for Correct Treatment of TDS and Service Tax of various Vendor Payments
- Preparation of Bank Reconciliation statement of Various Accounts held by the company.
- Entering of Transactions in Sun Systems ( Accounting Software )
- Liaising with Various Office for smooth flow of Vendor Payments.

Access Financial Services Sarl– : (AFSS) is a contract Management Company genuinely owned managed and controlled in Switzerland. AFSS is bound by strict Swiss commercial confidentiality law and the Swiss Code of Obligations. Its head office in Nyon ; Sales office in London; back office in India.
Period of Employment – July 2007 to September 2008
Designation – Accounts Executive
RESPONSIBILITIES :
- Complete in charge of Invoicing Department.
- Responsible for sending the Invoices to U.K Agencies for Client’s Payment.
- Validation of Rechargeable Expenses for being reimbursed as Non Taxable income for our clients
- Payroll processing of U.K Clients on day to day basis for the funds received from client’s agency.
- Preparation of Bank Reconciliation statement of Various Accounts held by the company.
- Solving the queries related to Payroll processing of U.K Office( Oxford )
- Ensure the Clients Income is correctly Payroll processed and the necessary emoluments have been actioned upon.
- Preparation of MIS reports.
- Full In charge of Payments Section for carrying out daily payments of Clients and paying of various necessary legal expenses.
- Entering of Accounting Transactions into Tally 9.0
- Solving daily queries of CRM , Sales Administrator and Managers of U.K and India staff regarding day to day operations via MSN, Email , Phone , VOIP
- Updating of Client database in Payroll Software ( EARNIE ) and updating of Bank details on Bank Portal ( NATWEST )
- Worked on ERP program.

Saxena Singhal & Co : – Chartered Accountants firm.
Period of Employment – December 2006 to June 2007
Designation – Trainee
RESPONSIBILITIES :
- Worked as an Articled Assistant during the Chartered Accountancy programme.
- Maintenance of books of accounts in Tally 5.4, 6.3, 7.2
- Internal Audit of Small Firms.
- Knowledge of Vouching and entering the same thereto.
- E-TDS Work
- Maintained Accounts of Bureau of Indian Standards (B.I.S) Ghaziabad.
- Been a part of Bank Audit of Oriental Bank of Commerce Ghaziabad.

EDUCATIONAL QUALIFICATIONS :
Course Institution Period of Study Percentage :
C.A (Final) The Institute of Chartered Accountants of India 2012 53 %
C.A (Inter) The Institute of Chartered Accountants of India 2011 58 %
MBA Amity University , Noida (Distance Education) 2007-2010(P) 65 %
C.A (CPT) The Institute of Chartered Accountants of India 2007 78 %
B.Com(P) Delhi University ( Correspondence ) 2004-2007 52%
HSC Ryan International School, Delhi 2003-2004 64.2%

LANGUAGE PROFICENCY :
Language Read Write Speak
English - - -
Hindi - - -
Tamil - -
Kannada -

PERSONAL INFORMATION :
Date of Birth – 01st Nov, 1986
Gender – Male
Marital Status – Single

TOP STRENGTHS :
- Self Confidence
- Good Communication Skill
- Positive Attitude
- Timely Decision Making

HOBBIES :
- Listening Music
- Blogging (thesubduedmind.blogspot.in)
- Reading Books
- Meeting new people

DECLARATION :
I hereby declare that all the information given above is true and correct to the best of my knowledge.

(V. SRIRAGHAVAN)