www.bcdtravel.com Non Voice BPO jobs : Bangalore

[mskavi]

BCD Travel India Pvt. Ltd. Bengaluru/Bangalore : Non-Voice and Voice (US) process. Walk – in on 17th Sept
Website: http://www.bcdtravel.com

Job Description:
Walk – in at BCDtravel on 17th September 09 from 11am to 5pm
World’s 3rd largest travel management company is hiring for Non Voice and Voice (US) process for its captive KPO in Bangalore.

Job Specification:
Position : Voice Associate / Non voice Associate
Educational Qualification : -Undergraduate / Graduate in any discipline
- Diploma in Travel & Tourism

Yrs of Experience : 0 – 2yrs
Good English communication skills, High energy level and open to work in night shifts
Candidates attended interview in last three months need not apply.

Desired Candidate Profile:
Competencies Required:
• Excellent communication skills (verbal / written)
• Effective listening skills
• Willingness to multi-task and work as a team member
• Adequate knowledge in MS-Office / Email operations
• Typing skill with minimum speed of 30WPM
• Flexible to work in any given shift including Sat & Sun
• Prior experience in the airline travel / ticketing domain or an international BPO domain will be an added advantage
• Preferably experience in Travel industry or IATA /MTA.

Executive Name: Ms. Ramani
Address:
BCD Travel India Pvt Ltd
Salarpuria Ascent, 2nd Floor #77, Jyoti Nivas
College Road Koramangala
BANGALORE,Karnataka,India 560095
Telephone: 91-80-47405000

Email Address: ramani.amar@bcdtravel.com

Contact Person: Ajay Bali
Address:
202 Pramukh Plaza - Cardinal Gracious Road
Chakala-Andheri
(East) Mumbai 400099
Telephone: +91 22 6642 0900
Fax: +91 22 2839 8654
E-mail: contact@bcdtravel.in
Website:http://www.bcdtravel.in

[mskavi]

Hinduja Global Solutions Ltd. Baddi, Bengaluru/Bangalore : Non voice Process Associate/Process Executive
Website: http://www.htmtglobal.com

Job Description:

International Non voice Proces(US Based)
Non technical(Healthcare)
Night Shift Job

Desired Candidate Profile:
should have good communication in English
Should be willing to work in night shift
should be a computer literate with good typing speed
should be a graduate(no Be / Btech or diploma holders)

Walkin at HTMT HOUSE from 3rd Sept to 4th Sept 09 between 10AM to 2PM

Address:
Hinduja Global Solutions Ltd
Hinduja TMT Ltd.
HTMT House, No. 614, Vajpayee
Nagar Bommanahalli, Hosur Road
,, 560068

Registered Office: Mumbai
Hinduja Global Solutions Limited
171, Dr. Annie Besant Road,
Worli, Mumbai 400 018
Tel: 91-22-2496 0707
Fax: 91-22-2497 4208
Email: Marketing@hindujagsl.com

Bangalore
Hinduja Global Solutions Limited
HGSL Centre, # 115, Garvebhavi Playa, 11th Mile, Hosur Road,
Bangalore - 560 068
Tel: 91-80-4110 0271/2
Fax: 91-80-4110 0274
Email: marketing@hindujagsl.com

HGSL Chambers, # 4, 5 & 6 Garvebhavi Playa, Behind RNS Motors, Hosur Road, Bangalore 560 068
Tel: 91-80 -4111 5444/ 5085 / 9894
Fax: 91-80 - 2573 3213
Email: marketing@hindujagsl.com

Chennai
Hinduja Global Solutions Limited
#23, Cathedral Garden Road,
Nungambakkam,
Chennai 600 034
Tel: 91-44-6561 9490
Fax: 91-44-4264 9049
Email: marketing@hindujagsl.com

5th Floor, Jayanth Tech Park, Padmini Gardens, Mount Poonamalee Road, Nandambakkam, Chennai 600 089.
Tel: 91-44-4289 9595
Fax: 91-44-4264 9049
Email: marketing@hindujagsl.com

[Guest]

RESUME
Name : MERLIN NANCY
Educational Qualification : SSLC
Diploma in Office Assistant
Work Experience : Worked in Allsec for a
Period of 1year as customer agent
Worked in Chowrriappa Construction
Period of 6 months as Receptionist and accounts assistant
Nationality : Indian
Martial status : Single
Religion : Christian (RC)
Languages known : English, Tamil & Kannada
Declaration :-
I hereby declare that the above given information are true and correct to the best of my knowledge and belief.
Thanking you, yours faithfully,
Place : Bangalore
Date : [MERLIN NANCY]

[Guest]

Resume
Lata Tulsidas Kurup

latakurup AT ymail.com
18 years of experience in accounting/Telemarketing/Training/Quality, excellent communications, presentation and Team building qualities. Excellent vocal and written communication skills.

Ability to work independently and with the team.
Preparing reports, presentation and also sending it to the company head
Good knowledge of marketing techniques
Comprehensive knowledge of the techniques and processes of providing customer care services
Possess exceptional analytical, logical and communication skills
Ability to work effectively and efficiently in a call center team environment
Excellent team player with good leadership skills
Ability to set goals and meet the mission statement and objective of the organization
Remarkable Ability to Analyze and track historical call volume, seasonal variations and trend
Ability to Create and maintain organizational and individual scorecard system
Ability to Track and analyze compliance to call center service standards
Proficient with Excel, Windows - DOS, word processing
Strong communication and problem solving skills both written and verbal
Excellent time management and organizational skills
Self-motivated and able to work independently
Career Highlights
Joined as a Senior Process Associate at Quscient Technologies Pvt. Ltd in the year July 2009 and at present working as Senior Quality Analyst (Resigned on 06th September,2011)
(Us Process – Lead Generation)
Consistently sent immediate email to supervisors and provided instant feedback on performance concerns, disconnected calls and auto fail calls.
Participated in internal calibrations with Quality and Operations and ensured consistent scoring.
Participated in assisting with Quality lessons and improved quality performance.
Tracked call results and conducted trend analysis based on results of monitors and improved quality and training needs.
Performed contact call center monitoring, evaluated and reported all agents within regional territory.
Actively used quality management system to compile, track and trend agent performance.
Communicated with center leadership and Corporate Customer Service Team and socialized call center performance and observed performance gaps.
Analyzed call trends and identified agent and call center training opportunities and provided recommendations to management.
Joined as an Agent at Softlogic Systems got promoted as Verifier, Team Process Trainer and Team Leader (For the period from February 2005 - May 2009) (Us Process – Hard-core selling )
Worked in the company for almost 4 years and learned the working of call centers and provided support to staff as well. Increased the sales and brought lot of new customers to the company.
Worked in many different positions within the call centre and developed my communication skills to deal with customers that resulted in increased sales and improvement in my ranking.
Responsible for improving the team and facilitating the communication among the members of team
Perform the tasks of monitoring, organizing, and coaching team on a daily basis
Handle responsibilities of communicating the company's purpose, core values, vision to the front employees
Identify new ways to increase the opportunities of sales and service
Handle escalated calls, complaints, questions, and queries, as required
Facilitate cross-functional communication within employees to improve working environment
Draft general reports on performance and targets of team members as well as ensure that they exceed the targets
Perform the tasks of handling customer calls regarding the request of services and products
Perform the tasks of conducting training sessions of new joiners
Handle other essential tasks under the instructions of the team leader
Joined as an Accountant at M/s. Modern Arts & Industries and got promoted as Accounts Manager (For the period from May,1995 - November2004) ( During this period was also looking after the accounts of five other sister concerns and of Indian Burns Research Society and Burns Association of India)
An accounting manager with 12 years' experience in setting up and directing accounting departments, system reviews and financial reporting
Billing and Collections
Supervision of Accounting and Administrative Staff
Balance Sheet and Management Status Reports
Able to manage team member efficiently and bring about their co-ordination in various work processes
Have comprehensive knowledge on various accounting practices and procedures
Prepared invoices, sales and revenue reports
Handled payrolls processing for 400 employees and introduced payroll software to speed up payroll work
Handled update tasks to ledgers and carried out journal entries.
Prepared monthly financial statements.
Prepared Chart of Accounts, P&L reports, Balance Sheets, and Excel spreadsheets
Managed vendor accounts, generating weekly on demand cheques.
Managed financial departments with responsibility for Budgets, Forecasting, Payroll, Accounts Payable and Receivable.
Created budgets and forecasts for the management group.
Ensured compliance with accounting deadlines.
Liased with bankers, insurers and solicitors regarding financial transactions.
Performed accounts payable functions for construction expenses.
Prepared company accounts and tax returns for audit.
Joined as an Accounts Assisstant at Mackinnons Abad Shipping Pvt.Ltd.. and got promoted as an Accountant-Cum-Cashier (For the period from November 1993 – February 1995)
Carried out accounting tasks related to A/P, A/R
Managed accounts payable, accounts receivable, and payroll departments.
Generated budgets and forecasts on a quarterly basis and presented to the management team.
Reported on variances in quarterly costing reports.
Prepared annual company accounts and reports.
Reduced credit period from 90 days to 60 days.
Coordinated monthly payroll functions for 200+ employees.
Liased with bankers, insurers and solicitors regarding financial transactions.