eToursOnline Mumbai : Receptionist

[Rajkumargautam]

eToursOnline Mumbai : Receptionist

Designation: Receptionist
Experience: 0 - 1 Years
Location: Mumbai

Job Description:
Attending and transferring calls.
Taking messages.
Other additional responsibilities as and when required.

Desired Candidate Profile:
Good computer knowledge.
Pleasant personality.
Good spoken English.
Must have a pleasant voice with working knowledge of English.

Company Profile:
A b2b travel distribution company. The first online hotel CRS that brings an array of products like hotel booking, dynamic packages, etc among several other travel related products. EtoursCRS caters to the domestic and inbound travel agents.

Address:
eToursOnline
B/13 A, Nandbhuvan Industrial Estate 21, Mahakali
Caves Road Andheri (E)
MUMBAI,Maharashtra,India 400093

Email Address: hr@etourscrs.com
Website: www.etourscrs.com

Keywords: Receptionist, telephone operator, admin, travel and tourism

[asifnaqvi]

703 Deep Apartment, Lokhandwala, Home: 0091 22 8758821
Andheri (West), Mumbai 400053, India. Cell: 00919987931191
Email: asif.naqvi@hotmail.com


Customer Service Manager/Online-Corporate Travel Manager/Supervisor
Key Accounts Manager * Business Development *Direct Sale and Reseller Partnership
*Consultative and Solution Sales * Networking and Relationship Building

PROFILE Dynamic 16 years career reflecting pioneering experience and record breaking performance in Travel Industry. Remain on the cutting edge, driving business through key accounts and establishing strategic partnership and dealer relationship to increase channel revenue.

·Decent knowledge of e-commerce and record breaking performance in travel business. In dept knowledge of travel market and capability to handle complicities of products.
·Outstanding success in building and maintaining relationships with key corporate decision makers, establishing large volumes, high profit accounts with excellent levels of retention and loyalty.
·Exceptionally well organized with the track record that demonstrates self-motivation, creativity and initiative to achieve personal and corporate goals.

Asif is a dynamic person. Capable of maintaining excellent relationship with his customers, no matter what he is always available when required.
- CEO TransEuro Drilling, Canada.


Professional Experience

2002 – Present Al – Futtaim Travel Management, Jebel Ali, UAE
Customer Service Manager (Corporate)/Office Manager

Execute direct and channel partner sales. Handling entire travel requirements of
corporate (Flights, Holidays, Ground arrangement, etc), Direct interactions with
passengers and problem solving arena. Interface directly with Top-Level
Executives, Negotiate high revenue business and coordinate implementation.
Manage accounts and orchestrate post-sale services and resources.

Key Achievements:
·Surpassing all sales goals despite of challenges associated within the company.
·Generated high volume from new corporate accounts.
·Multiple customer related achievements.
·Outdistance all negative approach. I attained the most important achievement of my career – Creating team work within the team, educating my team to work with the aim of achieving the office objective with positive approach. Clearing all gaps that tarnished the reputation of office/branch, sales network and eventually company name as a whole. Organized the team to understand the significance of relation between internal network and customer. One complex achievement was to make staff believe that every customer that we serve or interact is the customer of the company and not of an individual.

Key Corporate:
·SEAL, HILTI, WAL*MART, HAES, ATRACO, TRANS EURO Drill, etc.

1993 – 2001 Saudi Tourist & Travel Bureau Ltd, Riyadh, KSA.
Office Manager Thomas Cook – Business Travel Unit

Deputed as senior travel consultant and posted with implant American Military
Base (military camp), AL-Kharj, Riyadh. With high skill & excellent ticketing/ fares knowledge I was able to capture our competitors business almost immediately. With many more appreciations I finally attained the position of office supervisor Thomas Cook Business Travel Unit.

Key Achievements:
·Increased and expanded business at implant office in American Military Camp which resulted in acquiring key corporate contracts e.g. BELL Helicopter, Raytheon Missile Systems and Lockheed Tri-Star.
·Promoted as Supervisor with implant office due high achievements in sales and good relations with my clients.
·Promoted as Supervisor Thomas Cook Business Travel Unit, Riyadh. Acquired BAe through recommendation of American Military Base.


1991 – 1993 East West Airlines, Mumbai India
Counter ticketing staff.

Early career includes both inside and outside sales. Beside ticketing I
was assigned outdoor sales to gain experience as a new comer.

EDUCATIONAL & TRAINING
1995 - Graduate BSc, (PCM), Mumbai, India.
1995 - Graduate BSc, (Biology), Belford University, Texas, USA.

Training attainted:
·IATA/UFTAA standard course, Zurich, Switzerland.
·IATA/UFTAA advance course, Zurich, Switzerland.
·Travel Management course, Mumbai, India.
·Advance Ticketing and Fares, KLM, Amsterdam, Netherlands.
·IAFD – International Air Fare Desk, Mumbai, India.
·Travel & Tourism Course, Oyster Management Inst, Mumbai, India.
·Galileo & Worldspan GDS trainings, Riyadh, Saudi Arabia.
·MS Power Point and Word, Al-Futtaim Travels, Dubai, UAE.
·Hospitality Management Diploma, Belford University, Texas, USA.


TIPS: Excellent knowledge of Fares/Ticketing and GDS - Galileo.
Extensive professional training of Passenger handling, Ticketing, Fares,
Relationship building and leadership by reputed airline and institutes.

Date of Birth: March 08, 1971.
Nationality: Indian
Drivers Lic: UAE License valid until 2014.
Marital Status: Married (family of 4).