Goldstone Technologies Limited
http://www.goldstonetech.com

Keywords: Technical Support , Voice process , BPO , ITES

Designation: Technical Support Associate (Voice Process)
Experience: 1 - 4 Years
Location: Hyderabad / Secunderabad

Job Description
· 1-4 years of experience in Inbound/Outbound voice process
- Respond to customer queries via phone,e-mail and online chat
-Assist customers on implementing and useing of clients software
-Analyze,diagnose and troubleshoot technical support requests
-Provide resolution to customers experiencing common technical issues
-Excellent Written & Communication skills
-Basic Knowledge of using Windows and Mac OS

Desired Candidate Profile
-Exceptional customer service and people skills
-Experience with remote desktop applications
-Basic understanding to advanced knowledge of Windows 2000/XP/Vista, Mac OS X and Internet technology
-Minimum of 1 year technical support or directly related experience

Company Profile
Goldstone Technologies is a mid-sized, publicly-traded IT services company operating in the US, Europe, Japan and India. We provide services Technical Support Outsourcing, Forte (UDS) Migration, and Professional Consulting Services. With a focus and passion for excellence, Goldstone Technologies has earned its mark as a global service provider. We attract the best talent in the industry and deliver the best to our clients.

Email Address:
jobs@goldstonetech.com