Max Retail, Lifestyle International Pvt Ltd Mumbai : Retail Store Manager, Sales Operations

[mskavi]

Max Retail, Lifestyle International Pvt. Ltd. Mumbai : Assistant Store Manager / Store Manager (Mulund & Khargar)
Website: http://www.cplmg.com

Designation: Assistant Store Manager / Store Manager (Mulund & Khargar)
Experience: 6 - 11 Years
Location: Mumbai

Job Description:
Responsible for Topline growth
Develop and implement the sales and service plan to meet the business objectives:
Regular review of Business and workout strategies on week basis
Monitoring the business of 5/6 departments
Strategy to increase market share & Cash memo size and quantities
Improve Stock turns
Customer Retention by delivering international shopping experience.
Align Visual Merchandising to sales plans to increase sales
Merchandise Planning Setting of overall store value targets into brand as well as DCS contribution
Forecasting quantity requirements at SKU level for the stores
Help retail planner in planning base stock – initial deployment stock at SKU level
Planning and adherence to replenishment schedule
Maintenance of optimum inventory levels at the store & warehouse and upkeep of warehouse and its operations

People Management
Development and training of store team
Motivation and Counseling
Settings KRA’s for the team and ensure support to achieve it
Fair Confirmation and appraisal process and review
Improve productivity through proper manpower allocation
Improve Employee Satisfaction
Ensure that allotted manpower is available for the departments all times.
Ensure high standards of grooming and disciplinary standards are implemented amongst all the team members

Cost Management Budgeting
Measuring of store operating costs with set budgets
Initiate process of cost controlling
Optimize maintenance costs and negotiate AMCs
MIS Regular remittance of sales proceeds to company account

Timely reporting
Inventory reconciliation of physical Vs book stock
Adhere to specified IT policy
Business Development Monitoring competition
Ensure learning’s from business, customers and employees are documented and consider them for planning coming season…
Marketing Initiatives Initiate local schemes and promotions in the store
Ensure effective execution of Events / Promotions / LOD’s and other marketing initiatives
Improving Profitability Defective handling
Loss prevention and shrinkage control
Ensure priority is given to high margin merchandise to sell
Communications Ensure timely & accurate communication from the store to HO
Ensure documentation and communicating market development and business trends for future planning
General Tasks Ensure housekeeping standards are maintained and replenishment followed

Coordinating with HR Department for hiring, joining formalities, training and attendance
Maintenance of all equipments – AC/ UPS / Mannequins etc
Ensure full safety and security measures at the store.

Desired Candidate Profile:
- Graduate / Post Graduate with minimum 6 years experience (In apparels Only)
- Storng in Retail Operations
- Must have excellent communication, leadership & analytical Skills

Company Profile:
Max is a fashion and footwear retailer in the Value segment. Max retails its own label clothing for men, women and children, as well as footwear and house ware. Max is opening around 100 stores across India, is a division of Lifestyle International Pvt Ltd., which is a part of US $ 2 billion Landmark Group. A good shopping experience and a great value at Max translate into making customers ‘Look good and Feel good’ to the maximum.

Email Address: west.maxhr@maxretailstores.com

Keywords: Retail Sales Retail Operations Retail

[Guest]

ANSHUL SHRIVASTAV
Goa

E-mail : anshulshri300 AT gmail.com
Present Post : Retail Store Manager
Nationality : Indian
Nationality at birth : Indian
Year of Birth 1982

PERSONAL PROFILE :
Background disciplines are : An energetic, self motivated and hardworking individual with extensive expertise and experience in Retail development planning and management with expertise in results based management, monitoring and evaluation that has been acquired in a career spanning over 05 years working in non-governmental organisations. I am confident public speaker, team leader and motivator, and have lead and participated in teams in a wide variety of environments including in physically and socially hardship areas. I am continuously aspiring to excellence and the highest standards of professionalism in international development related work.

Main research interests are : A result oriented professional with nearly 6 years of experience in Retail Manager, Retail Management & Commercial & overall Operations of the Store.

Presently associated with Vishal Retail Ltd. Retail Showroom Manager.
Proficient in handling sales forecasts, retail- operations, negotiating freight charges, handling settlements for Clearing & Forwarding for Local Vendors, liasoning & coordinating within & outside the Department
A keen communicator with excellent interpersonal, team building- & analytical skills.

My professional activities have included presenting papers & reports at our head office daily. Reviewing all daily Monthly Reports submissions; assessing major and individual funding proposals & Requirements for local vendors who supply stocks to us among others as well as advising Head Office regarding Marketing & Promotional Activities, Administartion (Legal Papers & Store Liasoning), Retail Operation, Commercial activities such as (Sales tax & Octroi), Merchandising.

Retail Operation Responsibilities : Since 2008 at Vishal Retail Goa mine primary duty was to bring out the maximum sales out of that store which was started at Aug 06. Secondly I was the strong believer for preparing & maintaining mine store towards 100% accurate making reports which helps store itself for their growth. All major analytical reports to be sent to HO to clarify & suggest where we were lacking back at D Growth of Goa Store. To minimise the stock variation from Syaten to Physical stock & trying to give 100% towards Stock Take. I helped & established new Promotional Activities to genearate Maximum Footfalls & more Revenue to store.

Major overseas experience. : I have worked in Vaibhav Gems Limited Jaipur where I prepared mine project on gems stones & market study in US, Germany & UK market. To know & recognise right gems stone for the right market as I use to sit at local procurement department at Jaipur as Management Trainee. And found Mexico, Tanzania & Burma famous for their Mines of Stones (Fire Opal, Tanzanite & Burmies Ruby)

KEY AREAS OF EXPERTISE :
- Retails Operations :
- Conceptualising visual merchandising displays, windows & design of retail outlets for maintenance of a high-end store Image
- Monitoring the fleet of vehicles & transporters ensuring on time delivery & transit norms & analysing the loss in transit and undertaking measures to control the same.
- Taking adequate measures to monitor and analyse the performance of vendors and other units pertaining to cost, quality and delivery norms.
- Implementing sales promotion plans & new store concepts to generate sales for achievement of targets, coordinating the in-store promotional activities for new releases & special products.

- Sales Administration :
- Handling of, and taking responsibility for, customer enquiries made via phone, fax and email - involving technical sales staff where appropriate.
- Making written quotations and contracts within company guidelines.
- Processing and invoicing orders, coordinating with the administration, purchase, stores and service departments for completing the orders.
- Maintaining the customer complaints register and ensuring the completion of the complaints procedure.
- Coordinating for developing new business relationships with new clients.

- Commercial Operations :
- Scrutinizing contract/ tender documents for review tech. specifications, estimates, review of tenders and evaluations of day to day activities.
- Handling detailed Retailing, developing service & Stock specification.
- Floating of tenders, fair price / market analysis, negotiation and selection of contractor / vendors.
- Preparing tender documents, specifications and bill of quantity for bidding purpose & evaluating tender bids and selection of contractor.

TEACHING & TRAINING EXPERIENCE :
At Piramyd I received an Training on retail & customer service Mr. Malcomn from Mumbai. We got the introduction with what actually Retail is. Then all focuss was towards Customer service. So tried to implement at Vishal Retail Ltd at mine Goa Store to give new atmosphere ti this format of store also. Called one Retail trainer for all staff of mine store & conducted the same for continous four days for better servive to be given to customer.

KEY QUALIFICATIONS & EDUCATION :
MBA (Marketing & Finance) CHATRAPATI SHAHOOJI MAHARAJ UNIVERSITY, Kanpur Univerity, 2005
B.COM CHATRAPATI SHAHOOJI MAHARAJ UNIVERSITY, Kanpur Univerity, 2003

EMPLOYMENT :
- Store Manager, Retail Operation, Vishal Retail Ltd, Panaji Goa Feb 2008-Present
- Management Trainee, Gems Stone Local Purchase, Procurement Department, STS Jewels Sitapura, Jaipur April 2007 to Jan 2008
- Floor Officer , Lifestyle Division, Piramyd Retail Ltd, Camp Pune Feb 2005 to March 2007

EMPLOYMENT DETAIL :PRESENT COMPANY VISHAL RETAIL LTD
(The concern is one of the Leading retail company of India, which is engaged in various Retailing & Manufacturing businesses. The supply of Apparells & all Non Apparells and indigenous over the last fourteen years in India . It is headed by Ram Chandra Agarwal, Chairman of the Group.)
- Handling entire retail operations inclusive of attractive display of goods, visual merchandising and customer service and managing the departments.
- Heading a team of 77 showroom sales persons & Management team and achieving monthly sales target.
- Planning of Promotional sale campaigns at the stores, launching new products, private labels and creating effective offers for consumers.
- Responsible to customer feedback and complaints & reviewing market analyzes to determine customer needs, price schedules and discount rates.
- Directing product simplification and standardization to eliminate unprofitable items from sales line.
- Handling enquiries, quotations, handling quote pricing for new product and sending price list & Bench Marking report.
- Following-up with the buyer & supplier activities & Receiving purchase orders from SAP and sending copies to the accounting department.
- Supervise staff attendance, discipline and performance by regular feedback.
- Ensure daily sales, stocks, report and document updates; submit management reports timely.
- Daily Opening & Closing Of Cash Inventory and maintaining a proper Cash Flow & Cash Denomination Report & sent it to Head Office to the Concerned Seniors over there.
- Most Important task is to keep the Inventory Level matching to Physical vs Computer and keep them in less to 8% Variance

ACCOMPLISHMENTS :
- From Last Four Months bringing Goa Store the highest value achiving store in West & South Region, we achieved the 100% sales target in compare to Western region showrooms. Our Management & Team was appreciated my HO and raised our salary for full team in the month of August 09.
- Brought the Growth of 23.67 % sale in the Year 2008 in compare to Year 2007.
- Increased Sq Ft return of the store to 32.36% & reaching the numbers to 1549/- per sq ft Sale.
- Net EBITDA report achieving 19 % Profit in the month of August 09
- Salary increment by the company in Six months after joining

CTC TO COMPANY : 360000/- per annum

EMPLOYMENT DETAIL PREVIOUS COMPANY STS JEWELS :
(The concern is one of the Leading Export Company in Gems & Jewellery of India & all retail Stores & Channels at US, Germany & UK Markets which is engaged in gems & jewellery Retailing & Manufacturing businesses. It is headed by Mr Sunil Agarwal, Chairman of the Group.)
- My role in the Vaibhav Gems Ltd right now is to have the complete knowledge of Gems Stone and their Jewellery manufacturing. I have been Selected for Retail Sales for Milano Jewellery store as a Management Trainee in St.Thomas US Virgin Island .STS Jewels Ltd. VGL training includes being a part of Marketing and Purchase Department.
- Have handled the Marketing Dept for loose gemstone.
- Purchase Department (Procurement Officer) for Loose Gems Stone.
- To put the offer sheet to all our customers and buyers for new stone purchase having full details of single piece.
- To have a continuous follow-up till all the pieces are been shipped to the desired location.
- Costing Sheet for Jewellery
- To have a good relation with all our buyers and try to resolve all the problems occurring in front of them regarding gemstone.
- Had knowledge from the process of order sheet for a stone to the completed shipment process.
- To keep a track on each and every Dept from where the stone goes and when it would be completed for shipment i.e., From Production-QC-Bagging-Bagging QC-Final Shipment.
- Sitting with Purchase Manager and looking after Local Purchase for loose gemstone.
- Having a Good Knowledge For Departments like Marketing, PPC, Inventory (import & export) & Purchase.

ACCOMPLISHMENTS :
- Promoted as a Marketing Executive for Procurement Department of Loose Gemstone
- Company told to prepare a project file regarding all information on paper for Major Selling Gemstone
- Prepared SOP for Procurement Department of Loose Gemstone

CTC TO COMPANY- 1650 $ per month.(USA)
20000/- per month (INDIA)

EMPLOYMENT DETAIL PREVIOUS COMPANY PIRAMYD RETAIL LTD :
(The concern is one of the Leading Retail Company in Branded Apparells & Non Apparells Showroom all over India engaging in Retailing businesses. It is headed by Mrs Urvi Piramal, Director of the Group.)
- Handling Lifestyle Section i.e. (Watches, Cosmetics, Perfumes, Fine Jewellery & Fashion Jewellery).
- Product inventory for whole section
- 90 to 110 staffs reporting daily
- Preparing QR (Qualitative Report) for whole mall and sending the report to GM.
- Maintaining a good working atmosphere in whole section
- Maintaining proper DTS for whole section
- Motivating each and every staff for daily targets given by the organization
- Customer problem handling (customer care)
- Giving Product Knowledge to Subordinates
- Taking care of Bar-coding of product
- Visual merchandising
- Stock Tally and stock Counting
- Doing add-on Sales
- Making ITN’s (Internal Transfer Note) for all lifestyle product
- Taking initiatives for responsibilities
- Analytical Knowledge
- Orderings the stock from head office for the floor
- Responsible for Opening and Closing of the section
- Product Knowledge for whole section

ACCOMPLISHMENTS :
- Achieved Target Whenever Given
- Got Employee of the Year Heart Award for Year 2005 – 2006
- Outstanding Performance in the appraisal for Year 2005 - 06

OTHER PROFESSIONAL & TRAINING EXPERIENCE :
- MS Office packages – for Windows 95/2000. Expert user in all the packages especially, Excel and Word, Intermediate skills in database design.
- Complete knowledge of working in SAP

LANGUAGES :
- Hindi Mother tongue
- English Fluent plus writing/translation/interpreting skills
- Marathi Fluent conversational and good basic literacy

OTHER RELEVANT INFORMATION & PERSONAL QUALITY :
- Leadership skills and ability to motivate staff
- Ability to set teams to set targets
- Ability for improving sales and operational efficiency
- Organizational skills
- Ability for sales analysis and making projections
- Managing staff recruitment and training
- Ability to research competitors and market trends
- Customer service skills and health and safety
- Initiating marketing programs, promotions and events

Something Personal about me :
I am born & brought up in Pune. I have completed my all education from Maharastra itself. I believe in systematic working very strongly. I never think about job security because I strongly believe in that if you are ready to do any dam work then you will never remain without job. I belong to a middle class family. My father is working with Western India Pvt.Ltd as General Manager. My mother is housewife.
Keys of success :
- Integrity & Ethics
- Leadership
- Teamwork
- Training
- Recognition
- Communication
- Continuous Improvement
Expectations from the job :
Everyday there should be something new and exciting in the job. I should get scope to perform creativity in the market by implementing new & unique ideas. Love to be in market to monitor the business. I am confident that I can give a qualitative growth to any company in any situations, because I strongly believe that company seniors will ask for the growth only when there is a scope for the same.

Thanking you
Yours truly,
ANSHUL SHRIVASTAV

DATE : -
PLACE : -

[Guest]

RESUM
CAHANDRAKANT PRATAP AHIRE
chandu.ahire AT Gmail.com

Educational qualification :
M.S.W : In Labour Welfare & Personal Manegment with( I division)
B.A. : In sociology & political science with( II division)
H.S.C. : In Art with (II division)
S.S.C. : with (II division)

OOther rqualification :
COMPUTER : MS-CIT with 76%,
D.T.P.,Tally 0.7,
Diploma In Computer Application
TYPING : English 30 w.p.m., 40 w.p.m.
Marathi 30 w.p.m.

Working experience :
1) Six month in Vastgulam Magasvargai Sikshan Krida & Sanskrutik Mandal, Washim 444505 as a clerk .
Profile : Data Entry Operator .
2) Four month in Purna Sahakari Sakhar Karkhana Ltd.Basmatnagar 431512
Dist.Hingoli (Maharashtra) as a field worker.
Profile : To know about their working process, management, production, their
Labour Act. Relation between management & labour, facilities for the labour.
3) Write a research report on Maharashtra Labour Welfare Center , Washim 444505.
Profile : Write about their work, their facilities, their worker, opinion of worker about provided facilities, profile of center, write on worker’s family status & what is the future plan.
4) Field work in Maharashtra Labour Welfare Center , Washim 444505.
Profile : To know their problem & try to remove this, work with their management, arrange a program for the center, a worker’s personality development camp’s , sport’s activities,& also a arrange training’s to their families members like machine class , glass painting etc.
5) Participated in Culture program In Village Camp in 2007,2008,2009.
Profile :To work on social problem like Population, pollution, cleanliness, study on it ,told them about the problem & try to solow their problem, also told people about government schem. Also told them about AIDS.
6) Attend the Agency visit in Washim & Akola
Profile : To know about working process.
7) Attend the Study Tour for the agency visit in Rajasthan,M.P.& U.P. in 2009.
Profile : To know of working process between Maharashtra & other states company’s & write a report on this.
8) Ten month in ARHAM(MINES &MINERALS)MUMBAI as a office assistant.
Profile : Data entry & office maintence.
9) Ten month in UDAY CONSTRUCTIONS(ENGINEERS &CONTRACTORS,EARTH WORK’S & CIVIL WORK)MUMBAI as a part time data entry operator.
Profile : Put all of their work report in computer at date.
10) Three month in CIDCO(CUC DEPARTMENT) as a computer operator.
Profile : Type a office letter, order’s, listing of a illegal home’s, daily report’s.

11) Current job in YUVA PARIVARTAN (KHERWADI SOCIAL WELFARE ASSOCIATION, BANDRA –EAST,MUMBAI 400 051) as a social worker till date.
Profile : Mobilization for student’s, create a YP club & SHG group, arrange a road show ,life skill’s program.

PLACE : MUMBAI SIGN
DATE : CHANDRAKANT PRATAP AHIRE

[Unregistered]

CURRICULUM VITAE
SHAHNIL KHAN
Lucknow (U.P)

E-Mail ID : s_khan4 AT rediffmail.com

CAREER OBJECTIVE :
I Aim to learn and gain experience in a progressive organization. I am looking for challenging and exciting opportunity, which calls upon one’s abilities and gives a considerable degree of independence and responsibility. I want to work with a firm/company/institution/organization that nurtures and develops talent and provides a facilitating environment to foster performance.

EDUCATIONAL QUALIFICATION :
M.B.A from Amity Business Management University (2007-2009).
B.A from Lucknow University (2005-2007).
Passed 12th. from U.P board with 2nd division.
Passed 10th from U.P board with 1st division

EXTRA QUALIFICATION :
Diploma in Computer (1 Year ) from ITI (Computer operator & programming assistant).

WORKING EXPERIENCE :
Company Profile : KFC Restaurant india (KFC LUCKNOW)
Duration : Presently working (Since 2010)
Designation : Assistant restaurant manager
Duties and Responsibilities : Handling training,operations,inventory,ordering,reports etc.

Company Profile : HOTEL SAGAR INTERNATIONAL, LUCKNOW
Duration : Worked from 2005 to 2010
Designation : Front Office Manager
Duties and Responsibilities : Handling the front office management, guest relations, etc.

Company Profile : HOTEL DEEP PALACE, LUCKNOW
Duration : Worked from 2003 to 2004
Designation : Front Office Assistance
Duties and Responsibilities : Managing shifts, handling bookings, guest relations, updating
records, etc.

Company Profile : Aman Aahar pvt ltd. (NIRULA’S)
Duration : Worked for one year (2002-2003)
Designation : management trainee cum team member
Duties and Responsibilities : Sale Purchase, Stock Taking, Interacting with customer.

STRENGTH :
Innovative and self motivate with ability to work on cross culture and functional terms can motive the group to work as team on share ideas.

PERSONAL INFORMATION :
Father's Name : Late Mr. K. U. Khan
Mother Name : Shama Khanam
Date of Birth : 24 aug 1983
Sex : Male
Marital Status : Married
Language known : English, Hindi and Urdu
Nationality : Indian
Hobbies : Interacting with People, Listening Music & Traveling, Believe in God & Self Respects.

Date :
(SHAHNIL KHAN)
Place :

[Unregistered]

CURRICULUM VITAE
AJIT PATHAK
Ajitps.idcs AT gmail.com

PROFESSIONAL SUMMARY :
Twenty six months of Retail Experience as Service manager including on floor and backend Operations and two months of experience in lifestyle retail combined with MBA in Marketing and finance from Indira Group of Institute Pune, India.
I am highly resourceful with a capacity to learn, develop and add value to your organization.

CAREER HIGHLIGHTS :
Hyper CITY Retail India Limited December 2010– Till date
Max lifestyle MayJuly 2010(Project)

JOB DESCRIPTION :
Designation : Service Manager
Vertical : Retail Operations
Concept : Hyper CITY (Hyper Market)
Time Duration : December 2010 – Till Date

KEY PERFORMANCE INDICATORS :
Inventory Management – To ensure inventory of the department is under control in terms of Defective, Damages and Shrinkage.
Sales Management To achieve the revenue and profit targets for the department.
People Management –To cultivate, promote and maintain company’s culture through team work, collaboration and development of people
Binning Process – To control demand and supply of the merchandise.
Shrink Control – Profitability of the Department and Store.
Customer satisfaction –to solve their quarry and to neutralize their dissatisfaction
Process owner(REFUND & DCC) to comply by it and to check its functioning is maintained
Maintaining checkouts –to ensure that there is no queue on checkout to avoid customers dissatisfaction
CFS updatingcustomer feedback system to update it regularly and regular fallow up to minimize complaints and to resolve the current one
Proper time to complaints and their updating –to close all the gaps so that in future same complaints does not occur and to close the same with stipulated time frame
Maintaining plannogram,intactixto avoid ticketing problem and to facilitate customer that they are not confuse about the products and price
Report Analysis To make operations more smoothen.

JOB RESPONSIBILITIES :
To monitor replenishments to ensure correct stocks and mix is present on the floor & in the pipeline to ensure no future stock in.
To plan category layout & for optimum utilization.
To supervise daily sales, stock holding & stock ageing for above 60 days & to plan & execute to liquidate the stocks.
To keep checks on the competitors’ range/Pricing & promotions & to update with the market trends.
Consistently motivating the team to achieve the sales target by updating them with the sales figure & planning strategies to achieve them.
Handling a team of more than 30 employees
Following Plano grams for all Brands according to space allocated.
Proper productmix of SKU by optimizing space.
Ensure to give per square fit return for maximum profitability.
Proper display of merchandize through mannequins.
Proper communication of offers or schemes through Signage.
To ensure staff presentation is in line with company preferred standards.
To manage and motivate the store team to increase sales and ensure efficiency.
To lead the sales team to provide excellent service through greater product knowledge.
To upgrade the talent of the store team can create future leaders.
To ensure customer service training is provided to all store employees.
To ensure timely review and feedback takes place for all store employees

(II) Company : MAX retail Lifestyle LUCKNOW

Project title : Sales and inventory management of MAX retail

Details :
Worked under department manager in western wear department at MAX.
Assisted new ideas for visual merchandise at Western wear hence contribution raise by 1% which means contribution increased in store sales by22 to 23 %.
Suggested ways to reduce shrinkage which was 40 pieces on an average which gone down to 33 pieces.
Promoted sales at western wear which raise targeted sales 23L to 24.8L per month.
Learnt how inventory is managed on floor and how to access sales figure to compete.

EDUCATION DETAILS :
Degree Year Institution Board/
University Specialization
PGP 200911 Indira Institute of Career Studies Autonomous MARKETING
PGDBA 200911 Indira Institute of Career Studies A.I.C.T.E FINANCE
B.COM 200508
UNIVERSITY OF ALLAHABAD
UNIVERSITY OF ALLAHABAD B.COM
HSC 2005 K.V.OLD CANNT,ALLAHABAD C.B.S.E. COMMERCE
SSC 2003 ARMY SCHOOL,ALLAHABAD C.B.S.E. _

Projects and seminars :
Attended various seminars and lectures on SUCCESS SKILLS.
Successfully completed an intensive programme on BUSINESS ETIQUETTE AND GROOMING by Mr. MINOCHER PATEL, Founder Director, Ecole Solitaire
Completed a 250hour comprehensive performancebased Leadership Development

Programme by Stratecent Consulting, and have acquired the following skills :
Negotiation Skills
Problem Solving Skills
Systems Thinking
SPIN Selling

Extra Curricular Activities :
Represented school in Inter Public School Volley ball tournament.
Participated in various competitions held at school and college level
Successfully completed Computer Awareness Program army welfare institute.
Worked as a organizing committee, Talentine in Indira,2009
Actively participated in Trekking and Parasailing

Personal Details :
Date of Birth : 01/12/1987
Marital Status : Single
Strengths :
Self Disciplined
Team player
Adaptable
Ability to lead people

Languages : English and Hindi

CURRENT CTC :4.51
EXPECTED 3035% GROWTH