www.omnia.in Spice Bpo Service Ltd Bangalore : Team Leader

[Rajkumargautam]

Spice Bpo Service Ltd, KRIMSON SQUARE, Hosur Main Rd, Nr Silk Bord Jucn,Blore. Bengaluru/Bangalore : Team Leader - Outbound (telecom)

Designation: Team Leader - Outbound (telecom)
Experience: 2 - 3 Years
Location: Bengaluru/Bangalore

Job Description:
Floor Management – Agents Productivity includes login, logout, Breaks, conversation time, Data uploading, allocations, contacts & conversions targets on a daily basis.

Deliverables & SLA’s – Adherence to Timelines & deadlines
Staffing, Daily briefing & adhering to leave policies
1. Must have excellent telephone and selling skills and a proven track record.
2. Keeping the team motivated & work under pressure conditions
3. Monitoring calls, drafting scripts & mintaining VOC
4. Pre or post Mentoring new joiners
5. Lead by example
6. Will assist the SIC in ensuring Team, Department and Company goals are achieved and standards met through effective partnerships and communication
7. Will manage day-to-day duties as assigned
8. Ability to identify individual training needs

Company Profile:
SPICE is managed by a team of professionals who have put in more than 100 man-years in the Telecom/ ITES Industry. The management team has been involved in handling multiple processes, both Inbound and Outbound, from very diverse Industries including Telecom Services, Consumer Durables, FMCGs, Govt., BFSI and are well aware of the specifics of various Industries/Processes.

Address:
Omnia Bpo Service Ltd
B-7 Sector -65
NOIDA,Uttar Pradesh,India 201301

poornima.srinivasan@omnia.in
Website: http://www.omnia.in

Keywords: Team Leader, Outbound - Domestic Telecom.

[misbah ur rehman]

Misbah Ur Rehman
T -1, Tawakal Elengaza, No: 67, 5th Cross, Williams Town Extension, Bangalore, Karnataka, India,560046
Mobile: 9880426302; Res: 080 – 5674968 Off: 080 – 28495550. Email: misbah_ur_rehman AT yahoo.co.in



Objective:

Endeavor to work in a professional atmosphere involved in quality work. I attach equal importance to personal growth and career and by contributing my services consistently and develop my potential to meet the standard set by the organization.

Professional strengths & technical expertise:

v I understand the pre-requisites of being a leader.
v I am able to understand, implement and organize tasks to the fullest.
v I have good interpersonal skills bearing moral values.
v I have good analytical skills, language and knowledge.

Core Competencies:

Ø Observation
Ø Time Management
Ø Monitor Employee Performance
Ø Decision Making
Ø Motivation and Team Work
Ø Conduct and Evaluate Research
Ø Problem Solving
Ø Investigative Skills


Employer's Brief:

AVIVA Global Services

AVIVA Global Services is the business process outsourcing arm of Aviva, UK’S largest and world’s fifth largest insurance group with 58,000 employees serving 35 million customers worldwide. Aviva insurance is also called Norwich Union Direct in UK. It is an insurance company which deals in Motor insurance, life insurance, Home insurance, Pet insurance and various other products

Employment Data at AVIVA Global Services:

Feb 2007 – To-Date
Unit Fraud Advisor
Aviva Global Services


Staff Strength: 1001 – 1500
Reporting to: Unit Fraud Manager
Directly responsible for: 60 Staff

1. Unit Fraud Advisor
Role
* Undertaking fraud process and performance related quality assurance/review work as directed by CMT or UFM, to tune and optimize branch/adjuster performance, and identify blockages.
* Supporting the UFM as required in relation to delivery of Unit Fraud Action Plan:

ü Implementing the unit fraud action plan
ü Liaison with key stakeholders
ü Decision point on key fraud matters
ü Co-ordination of unit fraud effort
ü Monitoring of unit fraud effort + performance against KPIs
ü Manage complex fraud cases, which fall outside SIU criteria.
ü Support SIU as appropriate in the investigation of local “high risk” fraud cases
ü Issues resolution/escalation
ü Co-ordination and delivery of unit fraud training and coaching
Context
§ Fraud prevention, detection and containment in order to against the 3 NUI fraud objectives:
ü Reduce claim cost
ü Reduce impact on genuine customers
ü Contain associated regulatory and reputational risk.
§ Money laundering risk assessment and onwards referral


Significant achievement at this position:

1. Was recognized as star performer of the week by Director, Customer Relations AVIVA Global Services for imparting unit level fraud training in Pune center.
2. Received the star performer award for year 2008.

Feb 2006 - Feb 2007
Claims Analyst
Aviva Global Services
Bangalore

2. Claim Analyst

Staff Strength: 1001 – 1500
Reporting to: Assistant Manager Operations

Major responsibilities handled:

1. Providing quality advice, investigating /settling claims and answering queries.
2. Negotiating/Influencing with regards to liability issues and quantum agreements.
3. Maximizing business performance by maintaining effective communication with customers.
4. Pro-actively supporting the Team Manger in the achievement of team and unit objectives.
5. Handling additional responsibilities as a Team Fraud Coordinator.
6. Responsible for coordinating with team members in identifying and detecting fraud in claims.
7. Handling complaints for the team as a Complaints Handler.


Feb 2004 - Feb 2006
Customer Services Advisor
Aviva Global Services
Bangalore

3. Customer Service Advisor

Staff Strength: 201 – 500
Reporting to: Assistant Manager Operation

Major responsibilities handled:
Answering queries relating to customers car insurance policy.
Renewing car insurance policy.
Selling car insurance policy and cross selling other related products.

Significant achievements at this position:

The best performer award by the company for the year 2005.

Feb 2004 - Oct 2004
Managing Director
Haandi Restaurant
Bangalore

4. Managing Director

Staff strength: 1 – 30
Reporting to: Director
Directly responsible for: 30 Staff

Dec 1999 - Feb 2004
Managing Director
Cyber Pool
Bangalore


Employer Brief:

Haandi Restaurant was located in Kormangala, Bangalore. The restaurant specialized in serving authentic Indian, Chinese and tan door delicacies. It was spread over 2000 sqft and had a very good ambiance and accommodating about 100 guests at a time.

5. Managing Director

Staff Strength: 1 – 20
Reporting to: Director
Directly responsible for: 20 Staff.

Major responsibilities handled:
Managed the entire parlous single handled,
Managing the customers, Sales, Accounts, over all Supervision of the par lour.

Dec 1999 - Mar 2000
Publisher
Eminence Publication
Bangalore


Employer Brief:

Eminence was a theme based monthly magazine covering all the themes like, Political, Economical, Fashion, Entertainment etc. It was officially launched in September 1999 by Mr. Ram Jetmalani. Eminence had a strong coverage in all the metros and circulated about 30,000 magazines across India and had about 2000 and odd subscribers to the magazine. Thirteen issues of the magazine were published which became very popular. It specialized in selecting a theme on a particular subject and getting various writers to write with their views, debate’s. Interviews of popular personalities were published in the magazine on the subject.

Cyber Pool was started on 18th December 1999 it was located in korma gala Bangalore. It was a first of kind concept in recreational activities which included billiards, pool tables, internet and café, which catered to the people from young and old it had a great ambiance spread over 2000 sqft area.
6. Publisher
Staff Strength: 25 – 60
Reporting to: CEO
Directly responsible for: 60 Staff

Major responsibilities handled:

Editorial: Procuring all the data in coordination with the editor.
Production: Design and print approval.
Circulation: Timely release and circulation.
Marketing: Planning and strategizing

Jan 1997 - Sep 1999
Event Coordinator
Wild Wind Entertainment
Bangalore


Employer Brief:

Wild Wind Entertainment was an event management company specialized in organizing entertainment events in Bangalore.

7. Event Coordinator

Staff Strength: 1 – 25
Reporting to: Manager Events
Directly responsible for: 5 Staff.

Major responsibilities handled:
1. Personally in charge of approving promotional material and stage design.
2. Conceptualization of every event and execution.
3. Responsible for generating revenue for the events through sponsors.

Significant achievements at this position:
1.Organized Urdu play called “Kabira Khada Bazaar Mein”& “Mirza Ghalib”.
2. Organized dance parties “Winter Bash, Autum Muse, After Shock and various private parties.

Industry exposure:
Finance and Insurance:
[Insurance: Third Party Administration of Insurance; Insurance: Claims Adjusting; Insurance: Claims Validation; Insurance: All other Insurance related activities]

Domain Expertise:
Insurance, Event Management, Administration, Real estate management.

[Guest]

hi, i have relent experience as a team leader, looking for good opportunity to build up my career so please cal me if you have opening for a team leader

Regards
Yamuna

[Guest]

CURRICULUM VITAE

E. Sendhil Kumar
E-MAIL ID : Sendhil_kavi AT yahoo.co.in

Objective : To take an opportunity to explore my Talents and Ideas, by joining your esteemed organization. A position with a growth oriented organization that will benefit from my technical skill and interpersonal skills as well and offer me the opportunity for increasing levels of responsibilities and professional growth.
EDUCATIONAL QUALIFICATION :
Qualification % of Marks Institution Academic Year
M.B.A 76.66 Indian School Of Business Administration Aug 2007 to Sep 2009
GRADUATION 60.66 Indian School Of Business Administration Aug 2005 to Sep 2008
SSLC 41.44 SEVENTH DAY
ADVENTST March-1999
OTHER QUALIFICATION
English junior Typing 64% 2001
Dilpoma In computer M.S Office, Internet, Installation and
formatting system, antivirus, Mobile adding Software e.t.c 54% 2002
WORKING EXPERIENCE :
Organization Year & Experience Designation
Lakshmi infinite Business Solution - Banaswadi Oct 2007 to 2011 onwards Team Manager
I C I C I Lombard – Victoria Road Sept 2005 – June 2006 Team Leader /Product Trainer
I to I Telesource Pvt. Ltd
M.G Road Mar 2002 – Aug 2005 C.S.R/ Team Leader
JOB DESCRIPTION : at I to I Telesource.
EXIDE .Handling Inbound calls
Customer support for industrial batteries
. Worked for TATA motors;
Handling outbound Customer Calls
Asking about EMI payement Details
Worked for India Times
Handling outbound Customer calls.
Providing them right details about the product.
Worked For Maruthi on road service
Handling inbound Customer Calls
Technician any where in Banglore City
Within 30MINS
Worked as Sydicate helpline
Handling inbound Customer Calls
As Debit card blocking agent.
Visiting Schools, Colleges , Corporate Companies and Conducting trainings.
competitor tracking
Work with marketing to drive programs and events to extend the relationships to new prospects
Continually learning about new products and improving selling skills and transferring the knowledge to the partners
Preparing written presentations, reports, and price quotations
Conducting contract negotiations individually.
Advertising, branding & liasioning with ad agencies
Working on new product initiatives, existing product marketing.
Handling the Sales Representative and motivating towards sales.
Periodic monitoring the performance of dealers & distributors regarding sales and collections.
Visiting the malls and bring the direct sales.
TEAM LEADER
Provide your team with the company’s vision and the objectives of all projects.
2. Create an environment oriented to open communications, creative thinking, cohesive team effort and workplace trust.
3. Lead by example (be a role model) – make your behavior consistent with your words
4. Manage, train, and help the development of team members; help resolve any dysfunctional behavior
5. Attempt to achieve team consensus and create win-win agreements wherever possible
6. Lead problem solving and collaboration
7. Keep discussions focused and ensure decisions lead toward closure
8. Build and foster healthy group dynamics
9. Assure that all team members have the required education and training to effectively participate on their assigned project.
10. Acknowledge and reward team and team member accomplishments, as well as exceptional performance
11. Lead creativity, risk-taking, and continuous improvements in workflow
JOB DESCRIPTION : at Icici Lombard
Monitoring, recruiting, training & motivating the manpower & ensuring quality services in the market.
Leading, mentoring & monitoring the performance of team members to ensure efficiency in process operations and meeting of individual & group targets.
Creating and sustaining a dynamic environment that fosters development opportunities and motivates high performance amongst Team members.
JOB DESCRIPTION : at Lakshmi Infinite


Identifying and network with financially strong and reliable Agency and Franchises resulting in deeper market penetration and improved market share.
Key Outlet Management By making Them In Participate In the BTL Activity And Achieve the Budgeted Nos And Also Gaining Highest Share For Our Product In The Key Outlet

Developing and appointing new business partners to expand product reach in the market and coordinating with the dealers & distributors to assist them to promote the product.
Periodic monitoring the performance of dealers & distributors regarding sales and collections.
Maintain The Channel Partners convenient all assist them to make business.
Handling the team of 32 telecaller and 15 exceutive , overseeing the operations, there by achieving target growth.
Utilizing client feedback & personal network to develop marketing intelligence for generating leads.
Maintaining the records and preparing various types of reports required by the company
Preparing written presentations, reports, and price quotations

Notable Achievements
In Leader Ship Effective Score (LES) Standing No.1 for The Month April May June 06 Continuously
Notable Achievements
Best channel partner in the east for the month of feb, march, april, may.
.
HOBBIES :

Listening to music,
Chatting &
Playing cricket
Watching T.V
Chess and Carom
MY SKILL SETS :
Positive attitude
Strong Communication
Job Enthusiasm
Confident
Self Motivated
Strong initiative at work
Good leadership
Maintaining good relationship with customer & different hierarchies in the organization.

[Guest]

Name : D.Mahes kumar
Email : maheshehkn AT gmail.com
mahes_dreams AT yahoo.coin
Aggregate : 84 %
Religion : Hindu
Category : MBC
CAREER OBJECTIVE :
I would like to pursue a career which will best suit my attitude and pave way for myself development. I have passion for learning and looking for an appropriate position which will enable me to learn and relearn in corporate arena.
ACADEMIC DETAILS :

Course
Institution
Duration Percentage
Obtained
MBA (Finance & Marketing) KSR College of Engineering,
Tiruchengode.
2009-2011

84%
B.Sc(CS) Kongu arts and science,
Erode. 2006-2009 83 %
HSC Erode hindu kalvi nilayam, Erode 2005-2006 74 %
SSLC Erode hindu kalvi nilayam, Erode 2003-2004 80%
LANGUAGES KNOWN :
- Tamil – Read, Write, Speak
- English – Read, Write, Speak
- Telugu - Speak

PROJECT DETAILS :
- The internship training undergone at “Sri Maruthi screen arts, Tirupur” for the period of 1 month. It was found that the management in the company was good
- A study on “catchment area at more supermarket(unit of aditya birla group)” for the period of 2 months. It helps to study awareness of more super market and to know the needs and wants of customers.
RESUME
COMPUTER KNOWLEDGE :
- Basic knowledge in computer operations with Internet
- Completed Hardware and Networking
- Desktop Publishing
- SPSS
- SAP(ABAP) CERTIFICATES :
- Participated in Business Quiz held at Oxford college of management , Bangalore.
- Participated in Business Quiz held at Mahindra College, Namakal
- Certificate in Blood donation
- Certificate in Multi Media
- Participated in international society for training and development(ISTD), Chennai.
INTEREST & HOBBIES :
- Playing Cricket
- Singing Songs
- Browsing ACHIVEMENTS :
- Participated in Bharathiyar university kho kho tournament and won runners trophy.
- Completed Hardware & Networking course in first class
PAPER PRESENTED :
- A paper on stress management
- A paper on foreign direct investment
- A paper on e-banking SAP Technical :
o ABAP Reporting : Classic, Interactive and ALV Reports.
o Data Dictionary : Search Helps, Views, Structures, Table-types, etc.
o Batch Data Communication
o Module pool and function module.
o Smart forms.
WORK & EXPERIENCE :
- Worked in GK wealth management Pvt Ltd,as a team leader for the period of 3 months.
- Worked in More supermarket, in marketing department for the period of 3 months.
- Doing part time work as a internet data researcher

[Guest]

RESUME
ROHIT PANCHAL
Email; Rahulsharma2531989 AT gmail.com
CAREER OBJECTIVE
Intent to build a career with leading corporate of hitech enviourment With commitment & dedicated people Which will help me to explore myself fully & realize my potential willing to work as a key player in challenging & creative Enviourment.
ACADMIC QUALIFICATIONS
- 10th passed From Rajasthan Board
- 12th passed From Rajasthan Board
- Graduation From kota university
PROFETIONAL QUALIFICATION

MBA FROM Rajasthan Technical University

EXPERIENCE
- Currently working with Lilliput Kids wear as a store Manager since 1 Year.
- 18 month experience in Magus Costumer Dialog PVT Ltd.
- 11 month Worked in Home shop18 Process (Online shopping
Venture) as a CCE in NOIDA.
- 6 month worked with IDEA Prepaid Delhi process As a Team Leader in DELHI.
- Completed 2 month from Mahindra & Mahindra as a management trainee.
Computer Proficiency
- Operating System – Window Xp
- Application – Internet,Ms PowerPoint, Ms Word,Ms Excel.
HOBBIES
- Playing Cricket
- Making New friends
- Chatting on internet
STRENGTH

- Confident, Faithful
- Positive Attitude
- Dedicated to my work and Organization

DECLARATION
- I hereby declare that all the information finished is true to the best of my Knowledge
DATE
Place (Rohit Panchal)