Devyani International Ltd. Delhi : Hostess, GRE, Guest Relations Executive

[mskavi]

Devyani International Ltd. Delhi : GUEST RELATIONS EXECUTIVE

Designation: GUEST RELATIONS EXECUTIVE
Experience: 0 - 3 Years
Location: Delhi

Job Description:
The job is to work at one of the premeire lounge at IGI Domestic Airport, New Delhi.

* To escort guests to the lounge
* To serve Food & Beverage in the lounge
* To perform Mise-en-place & mise-en-scene in the lounge
* To follow instructions & SOPs in operating the lounge

Desired Candidate Profile:
* Females with min height of 5'3" and proportionate weight.
* Good knowledge of Food & Beverage service
* Ready to to work in shifts


Company Profile:
Devyani International Limited (DIL) is an associate company of RJ Corp, which has interests in Pepsi Bottling (India, Nepal and Mozambique), Beer (India, Nepal, and Mauritius), Cream bell Ice cream (India and Kenya), Milk (Uganda) Stem Cell Banking, Real Estate and Education.

DIL owns and operates 80 Pizza Hut and KFC restaurants in India. It is poised to start KFC restaurant business in Nigeria by Oct 2009. Similarly, Pizza Hut and KFC restaurants will open in Nepal by end 2009. DIL also owns and operates 40 plus Costa Coffee stores in India.

This job will be at Indira Gandhi International Airport, New Delhi

Email Address: bheshaz.bedi@pizzahut-dipl.com

Keywords: Hostess, GRE, Guest Relations Executive

[Guest-IJT]

K.PARAN JYOTHI

Address for communication:

My Objective:
To perform the given duties with honor and at any level not jeopardizing the trust of the company and learning wisdom and improving my skills with making myself known and representing organization.

Education Qualification:

- 10+2 Board of intermediate education in A.P.

- Completed diploma in Computer applications(DCA)

- AMAESI (cleared strength of materials).

- Pursuing B.Tech IIyear from Nagarjuna University,Hyderabad.

Technical Qualification:

- Aircraft maintenance engineering approved by D.G.C.A
H.C.A.T (Hyderabad College of Aviation Technology) Hyderabad,
ICAO TYPE II.

- Cleared Paper I, II, III of D.G.C.A license examinations.

- Having BAMEL in ES (Electrical Systems), IS (Instrument Systems) & RN (Radio Navigation) possessing BAMEL NO. 12040.

- Cleared INDIAN RTR (A) license from Wireless Planning & Coordination Wing (WPC) having license no: 13072.


Work Experience:
- Presently working in ANDHRA PRADESH AVIATION ACADEMY in
Hyderabad as instructor & Technician from July 08 to till date.

- Undergone AME training in AIRINDIA Mumbai, as an apprentice on
Airbus A310-300 & Boeing 747-200,-300,-400 carrying out
Inspection checks of B, C (major) from SEPT 07 to Mar 08 in M.M.D.

- Undergone training in AIRINDIA Mumbai, as an apprentice in Accessories overhaul division on Airbus A310-300 & Boeing 747-200,-300,-400 components from March 07 to August 07.

Total Aviation Experience
5 years Experience.

[Guest]

AFSHAN AFROZ
Email : pari_afroz AT hotmail.com
________________________________________
Aspiring to work in the most challenging position with an organization that provides ample opportunities to learn and to contribute.
An astute leader with more than 3years of qualitative experience in Hospitality industry in the fields of operations, quality and business analysis.
Educational Qualifications
------------------------------------
Qual. Board/University
10+2 C.B.S.E Board
B.A (Hons.) Kirorimal College
(Delhi University)
Professional Qualification
-------------------------------------
“Travel Tourism & Airport Handling “
Subjects :-
1 Ticketing
2 Foreign Exchange
3 Hotel reservation
4 Airport Handling
5 Personality Development
“Account Assistant (Tally 7.2)“
Subjects :-
Tally 7.2
Ms – Excel
“Web - Designing”
Subjects :-
Front Page
Internet &Web Page Designing
Flash
Languages Known :- Urdu, French, English
Persian, Arabic
Career Summation
-------------------------
Worked as a “Hostess” in Fast Trax Food Restaurant” in Metro Walk for 1 year.
1 Handling lobby independently.
2 Solving guest queries.
3 Check Grooming std. of all the crews.
4 Organizing Birthday parties etc.
5 Managing & Training of crews.
Having a work experience as “Front Office Manager” in “Ayur Care Wellness Centre”.
1 Attending office calls.
2 Daily & monthly attendance monitoring and reporting.
3 Maintaining employees leave record.
4 Daily office administration.
5 Office stationery management.
6 Courier management and Guest relations.
7 Utilities payment and follow-up.
8 Handling day to day activities like housekeeping/email/sales of the centre/maintaining profit & loss sheet.
Presently working as an “Assitant Manager” in “Secure Wrap India pvt Ltd” in IGI Airport (Terminal 3 )
- Strong business manager with exceptional account management and customer relationship building skills.
- Team management with a proven ability to train, motivate and supervise others to achieve goals.
- Business management skills include workflow coordination and process improvements with an emphasis on cost saving.
- Hold full responsibility for the management of day to day business operations.
- Encourage an employee-friendly work environment to ensure productivity .

[Guest]

PRERNA GUPTA
Email : gupta.pa16 AT gmail.com

CAREER OBJECTIVE
To be an integral part of the company’s development team and utilizing my skills towards the achievement of objectives. This will enhance my learning curve and give me an opportunity to sharpen my skills.
PROFESSIONAL QUALIFICATION
- Completed one year “Diploma of Aviation and Hospitality Management” course from a Leading institute at international level “Air Hostess Academy”.
- Done a basic course of “Computer Application Packages” from “Escol Infosys Pvt. Limited”.
- Completed one year Diploma course of “Business System And Information Management” at international level named “NIIT”.
ACADEMIC QUALIFICATION
- Completed M.A.final year from S.M.J.N. P.G. College from Haridwar in 2011.
- Completed Graduation from S.M.J.N. College from Haridwar in 2009.
- Passed Intermediate from C.B.S.E. Board with Humanities stream in 2006.
- Passed High School from C.B.S.E. Board with all subjects 2004.
CURRICULAR ACTIVITIES

- Actively participated in a adventure campaign from NIM (Nehru Institute of Mountaineering) in Uttarkashi.
CO-CURRICULAR ACTIVITIES
- Actively participated in the “AHA Tree Plantation Drive-2006, inaugurated by His Excellency,the Governor of Uttranchal.
- Actively participated in (IMA) Blood Donation Campaign.
- Made a Project on Hospitality Industry.
- Successfully got a scholarship of Bhavishya Jyoti Scholarship (BJS) with grade “B” in “NIIT”.
- Successfully done ISAS presentation on a software named “MS DYNAMIC GP” & also on another topic named “COMPUTER TELEPHONY INTEGRATION”in ‘NIIT”.
- EXTRA MURAL ACTIVITIES
- Swimming.
- Fidelio (PMS).
- Galileo (CRS).
- In-flight Training.
- Red Cross Training.
- Induction class of one week in Hospitality Industry.
- STRENGTHS
- Friendly nature, Grasping Power, Positive thinking.
- WORK EXPERIENCE
- Worked with “Air Hostess Academy” as a “Business Coordinator “for six months.
- Worked with “NIIT” as an “Academic Advisor” for one year.
- ACHIEVEMENTS
- Runner-up in Bivouking Competition & Cross Country race in Uttarkashi.
- Won prizes in 11th class & in other activities of sports.
- Got a Pen-Drive as reward during the participation in GNIIT Talent Ki Khoj(GTK).
- PROJECT AT NIIT CURRICULUM
Name : “PAYROLL PROCESSING SYSTEM”
Objective : Automating the Payroll Processing System using MS ACCESS
2007 creating database for helping in, analysis of the Payroll
Processing System related processes.
Role : Information System Developer
Location :Haridwar
Duration : 25 days

[Guest]

RESUME
Ms Snehal Manohar Jadhav
E-mail - snehal_j86 AT yahoo.com
CAREER OBJECTIVE - :
An Eagerness to learn and to work professionally with high degree of dedication and involvement in direction of achiving the aims and the goals of the organisation..
PERSONAL SKILLS- : Ability of tackling problems, team player organized.
PROFESSIONAL EXPERIENCE
22nd February Till Date
Working As a Hostess With Grand Hometel,Mumbai.
(SarovarHotels is the master frachiseor in India of the international brands of Carlson Hospitality worldwide :Park Plaza and Park Inn.The company has also launched the domestic brands:Sarovar premiere,Sarovar Portico and Hometel.
Key Responsibilities
- Greeting Guest in friendly and professional manner.
- Escorting them to the table as per organized seating Chart.
- Organize and prepare reservation
- provide guest with menu
- Maintaining menus and other guest supplies and special equipment enstrusted by the management.
- To adhere to strict grooming and hygine standerds.
- Ensure dining and service areas are setup and clean.
- Communicate with guest to ensure qualify satisfaction with both food and service.
QUALIFICATION
S.S.C H.S.C
MUMBAI BOARD MUMBAI BOARD
MAR-2002 MAR-2004
ADDITIONAL QUALIFICATION
DIPLOMA In Hotel Management from IITC (Bandra).
IATA in travel & airlines Management.
LANGUAGES KNOWN :
- English
- Hindi
- Marathi
- German(Basic)
- French(Basic)
EXTRA CURRICULUM ACTIVITIES- :
Certificate in sports.

[r.keer]

Rohit kumar
E-mail : r.keer1985 AT gmail.com
PRÉCIS
- Rich experience close to 7 years in hospitality where I handled the complete gamut of activities in including.

- Operations Management.
- Hygiene & Quality standards.
- Training & Dev.
- Restaurant Management.
- Costing.
- Team Management.
- A keen planner & strategist with track record of developing systems & controls, motivational schemes & customer service standards.
- Significantly improved Café effectiveness, business & image via customer and market focused strategy development.
- Adroit in training & monitoring the performance of team members to enhance productivity at subway and ensure profitable operations.
- An effective communicator with excellent relationship building & interpersonal skills. Strong analytical, problem solving & organizational abilities.
KNOWLEDGE DOMAIN
Operations : Devising and executing procedures, control systems for maintaining hygiene and quality standards. Initiating cost saving by streamlining processes and by complying with SOP’s. Synchronizing the cafe level marketing and local tie-ups for enhancing visibility and escalating sales. Maintaining the Wastages under the given era. Handling a gamut of operations for effective procurement of local purchases.
Client Servicing : Ensuring high quality services, resulting in customer delight and optimum resource utilization. Ensuring utmost maximum customer satisfaction by closely interacting with in-house and potential guests to understand their requirements and customizing the product and services accordingly. Delivering high-value restaurant services to upscale clients for exalting their satisfaction levels.
Team Management/Training : Managing the Training of team members at cafe level and conducting training programs for new joiners. Guiding team members and managers to ensure efficiency in operations & meeting of individual & group targets. Imparting appropriate training to ensure profitable and seamless operations. On the job training programs, to enhance skills. Synchronizing Slice Program for team members.
ACHIEVEMENTS
Currently working as Assistant unit Manager at DSSHPL Operations at IGI T-3 india, DELHI.
Oct’2003-Till date
The Career Path
Joined Oct ’03-mar05 Trainee Team member McDonalds New Delhi.
Apr ’05-nov07 Shift Manager Subway india New Delhi.
dec ’07-aug09 Asitt.manager cafe Coffee Day. ltd. New Delhi.
Sep09-jan10 Restaurant manager Haze Restro-Bar,Basant Lok,Delhi.
Feb10-DEC10 Restaurant manager Street foods of india Delhi/Ncr.
Jan11-Till date Unit Manager Operations at IGI T-3 india,DELHI

Work Experience
- Competently handled operation of cafe at Delhi and kept the management updated about the same.
- Proficiently handled sales at all locations and ensured profitability at all location
- Played a pivotal role in retaining customers.
- Ensured the standard operating procedures are maintained at all locations.
- Mentored and motivated a team of 12 crew-members and 1 junior manager.
- Groomed 5 Operation trainees within the company(2 OF THEM PROMOTED MNGR).
- Part of the opening Management team of 2 new Cafes of Delhi/NCR
- Successfully handled operations of the saket cafe Converted loss making café into a profitable venture.
- Undertook and efficiently executed the responsibility of Audits and Controls at all locations.
- Adeptly managed a Highest Revenue Generating café of the region with a capacity of 45 covers and ensured profitable operations along with a team of 12 team members and 2 Operation trainees.
- Effectively carried out effective local Store Marketing (LSM) activities at Store level.
- A vital contributor in reducing the food cost.
Work Experience in SUBWAY, HAZE (Bar)&Street foods of india.
Joined subway at crew level but adapted the positions of shift manager within year.
Performed at various subways like saket & ansal plaza(outlet manager..ansal )
Competently Handled Restro Bar initially, as Restaurant manager opportunity at Basant Lok by the name of HAZE.
Competently Handled 2 stores(Veg-nonveg), Based at Ambience mall Food court 12 nos of staff including 02 nos assistant managers at SFI.
Carrier Highlights
- Represented Café Coffee Day Delhi/NCR as the Highest sale outlewise fastest growing café Manager.
- A Brew Master known for the good Latte art.
- Known for effective guest dealing and satisfactionery sale boosting staff at Subway.
- Conducted successfully ODC at various marketing stategies,recieved appreciation from Superiors at SFI.
- Received Certificate and appreciation for doing highest sale in cafés Handled.
- Proficiently handled operation of profitable Restro-Bar by the name of HAZE at Basant Lok.
- Become Employee of the month within second month of joining in Café Coffee Day.
- Handled the Fine dining flagship store of Street foods of india in the region.
ACADEMIA: Pursuing Final Year in Commerce Stream(Result awaited)

[Guest]

CURRICULUM-VITAE
LOKESH KUMAR
Email-ID. – lokeshkashyap80 AT gmail.com lokeshkashyap80 AT yahoo.com
____________________________________________________
CAREER OBJECTIVE :
- Looking for an innovative and challenging working environment where I can explore my potential and contribute to the growth of the organization.
____________________________________________________
WORK EXPERIENCE :
- Total Working Experience is 9+ Years
- DLF Brands (Mango) Retail showroom At IGI T-3 Airport As a Team Leader cum cashier from Aug 2010 to mar 2011
- 6 months Exp. In Genesis Goodhealth Solutions Pvt. Ltd as a Relationship Manager from 4th jan 2010 to july 2010
- 22 Month’s Exp. in Reliance BIG TV as a Sr. Sales Team Leader from fab-2008 to 31st dec 2009.
- 23 Months Exp. in Flamingo Duty free shop Pvt. Ltd. as a Sales Team Leader at IGI T-2 Airport New Delhi. From Feb. 2006 to 30-jan-2008.
- 50 Months Experience in Shri Krishna Jewelry Showroom as a Sr. Sales Executive From dec-2001 to feb-2006.
____________________________________________________
JOB PROFILE :-
DLF Brands {Mango} Retail Showroom
- Billing and cash handling
- To done visual merchandising on daily basis and Handover all merchandise to another shift.
- Working in 3 Rotated Shifts
- Lead the sales staff to increase sales revenue
- Dealing with High Profile International Customer and Resolving escalated grievances and queries of customer on a day to day basis
- Analyze productivity and quality figures and providing feedback to Duty Manager.
- Attend regular staff meeting to review targets and action plans to achieve targets.
Genesis Goodhealth Solutions Pvt. Ltd. :-
- Company deals in Preventive health care concept (OPD)
- Identify and establish new customers and agents for generate sales
- Visiting potential customers to prospect for new business
- To give presentation about the Plan (OPD & IPD Health Plan) to the customer
- Maintaining and developing relationship with existing Agents and Dealers via
Meetings telephones and emails.
Reliance BIG TV :-
- Handle sales team and daily report to the manager.
- Direct deal with customers and sell the product.
- Achieve all Sales Target during the period
- Preparing weekly Outstanding Reports.
- Preparing All MIS By using MS. Excel & SAP and Collect CAF and submitted to the head office.
Flamingo Duty Free Shop Pvt. Ltd.
- Billing and cash handling
- Cash deposits to the shift manager.
- Dealing with High Profile International Customer.
- Selling All International Liquor Brands
- To report directly to the shift manager about the daily shop operations
- Helping the organization meet expansion goals by ensuring outlets are opened as per schedule.
- To do the stock checks up everyday
- Attend regular staff meeting to review targets and action plans to achieve targets.
Shri Krishna Jewelry Showroom :-
- Billing and cash handling.
- Customer interaction & services.
- Specially deals in gems and birth stones
- To do the stocks check up every week.
____________________________________________________
QUALIFICATION :-
- 10th Passed from C.B.S.E., Delhi.
- 12th Passed from C.B.S.E., Delhi.
- Graduation from Delhi University (B.Com)
- MBA(Marketing) from Sikkim Manipal University
____________________________________________________
EXTRA QUALIFICATION :
- 1 Year Computer Course (Diploma Information in System Management).
- 2 Months Computer Course (Tally 4.5, 5.4, 6.3)
____________________________________________________
Additional Work Experience
3 year Experience in TATA AIG LIFE INSURANCE CO.LTD As a BA

[Unregistered]

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