www.vfsglobal.com VFS Global Mumbai : Free Lance Trainer

[mskavi]

vfsglobal.com

Part of the Zurich based Kuoni Travel Group, VFS Global was established in 2001, in Mumbai (India), as a specialist partner for diplomatic missions worldwide. VFS Global serves diplomatic missions by managing all the administrative and non-judgmental tasks related to the entire lifecycle of a visa application process, enabling diplomatic missions to focus entirely on the key tasks of assessment and interview. VFS Global serves the interests of 25 diplomatic missions in 42 countries worldwide and processes in excess of 7 million visa applications (contracted) annually. In early 2007 VFS Global was awarded a £ 195 million contract (spread over 5 years) with UKvisas to provide visa outsourcing services in 7 geographical regions, covering close to about 70% of UKvisas visa applications globally. In addition VFS is also the first Indian company to be awarded contracts for visa outsource services by the Government of India. As on date, VFS Global has been awarded contracts to provide outsource service to the Indian Embassy's at Thailand, China, France, Russia, Saudi Arabia, and the Indian High Commissions in Sri Lanka, Australia and United Kingdom. As a reliable partner, VFS Global has always depended on Trust, Technique and Technology to maximize convenience and efficiency for both diplomatic missions as well as the visa applicants

Designation Free Lance Trainer

Job Description

* To provide training on behavioural training, Customer service, soft skills, team work etc...
* Willingness to travel at various national and international locations.

Desired Profile

* Excellent Communication skills
* Good Inter-personal skills
* Willing to travel

Experience 2 - 7 Years
Industry Type Education/ Teaching/Training
Functional Area ITES/BPO/KPO, Customer Service, Ops.
Education UG - Any Graduate - Any Specialization
PG - Post Graduation Not Required
Location Mumbai Suburbs

Keywords Trainer

Contact Ms. Reva Baxi
VFS Global Services Private Limited
Kamlacharan Bldg, 1st, 2nd, 3rd Floor, Plot
No.179 / 180, Jawahar Nagar Railway Crossing,
Goregaon (W) Mumbai – 400 062.
MUMBAI,Maharashtra,India 400062

Telephone 91-22-67289355

Website http://www.vfsglobal.com

Job Posted 04 Aug

[Chitra Dewan]

Dear Ms Baxi,

I am exploring job opportunities in Colombo as I will be moving with my husband there,early next month.

I would be glad to work for VFS in Colombo if there is any vacancy that suits my profile.

chitra

[Guest]

Dear Baxi,
I am interested in this profile and I am willing to travel anywhere in the world. Currently I am working as a freelance softskill trainer. Previously I was into "Corporate Training" in HCL.

Contact Number:9500066769; 9791533862
Email ID: tamizh_win AT yahoo.co.in

[Guest]

Hi,

I am a freelance trainer and would be interested in the above opportunity.

Regards,
Dipti

[Guest]

204, B3/7 Sec 15
Vashi Mumbai

Email:nisha3g AT yahoo.com


NISHA WILLIAM
Over six years of innovative strategic leadership experience implementing strategies, improving performance, training, managing multiple tasks in a pressured environment , diversifying and expanding service offerings within BPO’s and Insurance sector.
Work Experience
Aug08-15Feb10’
Manager Training
Bharti-Axa Life Insurance Company
Roles and Responsibilities:
- Conducting Induction for Business Managers for West and South region.
- Conducting Recruitment Skills workshop for the Sales Managers for the Western Region at different Branches, overcoming objections, managing a team of 18-20 Managers.
- Conducting sessions and comparisons on financial products like ULIP’s, Mutual Funds, Insurance etc…
- Working in the aforesaid capacity where prime responsibility has been been training new advisors for the organization on technical aspects ,product specifics and selling skills and behaviourial skills.
- Designing and Conducting various training sessions on improving selling skills,recruitment skills, detailed topic wise training etc., communication skills, business etiquettes etc. for advisors as well as Sales Managers..
- Conducting Grammar sessions for improving Communication and language skills for other Trainers in the western region.
- Designing Content, Sales folders and Scripts for various products and sessions.
- - Field observation and demonstration on the basis of requirement to individual agent advisors and Managers.
- Preparation of reports on weekly and monthly basis and monthly performance review with the office head and entire sales team.
- Insuring their recruitment and training within the company with acumen development as per business needs, facilitating process flow.
- Ensuring high level of motivation among individuals not only keeping in mind the business requirements but also individuals self improvement
May 07-July08
Manager Training
Max New York Life Insurance Co. Pvt Ltd. Goa.
ACHIEVEMENTS
- Nominated as No. 1 Trainer for Executive Council 2008’ across the Country.
- 30 offices qualified out of 200 offices for IMPACT i.e. National Trainer’s Meet at GOA where Panjim office stands at 13th Position.
- 7 offices qualified out of 134 offices for ICC in the month of March 08’ because of Training Intervention where Goa office stands at 3rd position.
- Trainer qualified for 18 Till I die contest doing highest no. of Smart Invest cases as No. 1 office.
- One of the rarest Trainer’s who consistently achieved the Trainer’s R & R (PLS, CSA ,CPA, FCS pass %age) targets on a regular basis every quarter.
- Launched LifeLine Series which was a great success.
Roles and Responsibilities:
- Working in the aforesaid capacity where prime responsibility has been been training new advisors for the organization on technical aspects ,product specifics and selling skills.
- Ensuring high level of motivation among individuals not only keeping in mind the business requirements but also individuals self improvement and achieving the required sales target.
- Evaluating individual performance and conducting refreshers and one to one sessions for improvements(LCD).
-Complete follow-up's post training, maintain records for training conducted ( coaching observations, feedback forms)
- Designing Sales Scripts and Sales folders on product specifics based upon process requirements.
- Conducting various recruitment skill sessions and training on improving selling skills, detailed topic wise training etc., communication skills, business etiquettes etc. for advisors as well as Sales Managers.
- Field observation and demonstration on the basis of requirement to individual agent advisors.
- Innovative activities conducted during training session to get the best out of the entire team keeping their motivation levels high.
- Preparation of reports on weekly and monthly basis and monthly performance review with the office head and entire sales team.
- Delegated suggestions and duties to other team members and management regarding opportunities for improvement in work-related tasks and processes
- Call conferencing and calibration with Mgr’s / ZTH/ RM on Training parametres and related issues
June 05-Mar07
Senior Communication Trainer
Sutherland Global Services Pvt. Ltd. Mumbai.
Roles and Responsibilities
- Working in the aforesaid capacity, where prime responsibility has been training advisors for the organization on soft skills, behaviour , attitude, voice modulation for US customers, upgrading skill sets.
- Insuring their training within the company with acumen development as per business needs, facilitating process flow. Design & Implement Programs/Modules / Call Scripts for the process.
- Ensuring high level of customer experience based upon process requirements within the well specified boundaries bearing targets hitting various parameters sensitive to business performance.
- Call conferencing and calibration with Mgr’s / TL’s/ QM’s on communication related issues.
- Evaluate Training Effectiveness.
-High people sensitization, High mentoring and Coaching skills.
-Handle Quality / Data Analysis & provide solutions.
-Complete follow-up's post training, maintain records for training conducted ( coaching observations, feedback forms)
-
8th March 03- June 05
Customer Service Executive
Intelenet Global Services Pvt. Ltd. Mumbai.
Intelenet provides service & support in various verticals within BPO horizon of operations, like inbound customer service, outbound collections and telemarketing. Back office processing services are invoice processing, transaction processing and finance & accounting services. I have been an integral part of US outbound voice based process involved in credit card collections, managing performance parameters from organization & moreover client point of view, maintaining adherence to the operational area of scope for the team.
Computer Proficiency
Platform :Dos 6.22, Windows 98,
Unix
GUI :VB
Tools & Methodology :OOPS
Languages : C,C++,VB 6.0, HTML,
VBScript,JSP,Sql.
DBMS :FoxPro, Oracle
Theoretical Concepts :Networking, Software
Engineering Concepts.,Data Structures
.
Education:
Examination Board / University Institution Year of Passing % Division
B. E. (Comp. Sc.) A. I. S. S. C. E. A. I. S. S. E. R. G. P. V. Bhopal. C. B. S. E. C. B. S. E. H. C. E. T. Jabalpur St. Joseph’s Convent, Jabalpur. St. Joseph’s Convent, Jabalpur. 1998 - 2002 1997 1995 76 % 65.03 % 71. 03 %
Personal Profile
Date of Birth : 13th September 1979
Category : General
Father’s Name : Mr. E.D. William
Martial status : Single
Nationality : Indian
Hobbies : Reading, Travelling and listening to Music
Language Known : Hindi ,English

Date: 20May10
Place: Mumbai
‘

[Guest]

Ms. Baxi,

I would like to explore this further. I have 6 years of Generalist HR experience & am willing to take this up as T&D is my interest area.

Regards,
Ms. VN
Mumbai

[Guest]

FREANAHITA SUNIL NAIR
Work Experience :
I have been consulting as a Freelance Trainer since 2008 for Multinational Companies in the fields of Soft Skills, Time and Personality Management, Leadership Skills, Team Building, Man Management, etc.
IMRB International (November 2004 - May 2005) :
- Worked as Manager – Operations with India's leading Market Research Company.
- Key Performance Areas included complete responsibility of all MR activities,
including liaison with clients, both domestic as well as international, identifying prospective clients, understanding their precise requirements, offering consultancy services, etc.
- My activities also included managing and overall supervision of floor as well as field
activities in conducting market research of various FMCG as well as other
industries.
- Having earlier trained groups in Call Centres and the Customer Service and
Hospitality industries, I also carried out various training sessions in process as well
as product training modules as well as personality development, voice and accent,
time management as well as customer delight programmes.

Majestic MRSS. (July 2004 – November 2004) :
- Worked as Manager – Operations in this leading Market Research Company
handling a Sales and Customer Support Force of 40 – 60 Executives.
- Key responsibilities included general functions of overall implementation and
delivery of SLAs and Quality parameters.
- Managing the Operations Centre and ensuring adherence to the Company Policies of
Standards of Quality and Customer Delight.
- Regular floor sweeps and ensuring frequent Product and Process Training programs as well as Voice & Accent refresher courses across the floor.
- Implementation of Motivational Procedures and Incentive Structures to ensure Employee Loyalty as well as Attrition Control.
- Conducting Customer Satisfaction Surveys as well as Monitoring of Call Quality and Authentication of Data through Remote Access as well as Direct Barging.
- Also a part of the Marketing Management and Business Development Department,
which includes meeting Top Management Cadre of the Top 500 Companies in India,
with Presentations of our Domestic as well as International Services of Market
Analysis and CATI / PAPI.
- Dealt with leading International as well as Domestic Market Research Companies
for exclusive Projects. Also liaison with Government Agencies for Image
Improvement and Analysis.
Daksh E-Services Pvt. Ltd. (November 2003-June 2004) :
- Was working as a Sr. Team Leader with one of the most successful BPOs in India,
handling some of the most prestigious US projects like Circuit City. Was reporting
directly to the Operations Manager.
- My job profile included responsibilities of Maintenance of records of my team
and general CMS monitoring of the entire process through the AVAYA systems.
- Remote as well as active call monitoring of the process and identification of
improvement areas. Subsequently, counseling of the concerned Agent and ensuring
non-repetition of concerns.
- Adherence to client SLAs of Process and Quality through continuous floor walks and
regular refresher courses through questionnaires and mock calls.
- Identifying Training needs and accordingly ensuring Training in Voice & Accent as
well as Product / Process of the new recruits as well as existing team members.
- Personality Development Programmes of the CSEs through Group discussions, Brain-storming sessions and showcasing of Creative Skills.
- Liaison with US based clients, regarding updating of reports, new policies and procedures, introduction of new products, etc.
- Maintaining personal file records of attendance and OT as well as HR functions of
salary and OT calculations.
- Maintaining and Monitoring of Quality scores and C-Sat surveys as well as Stack
Ranking.
- Motivational procedures such as recognition of efforts through charts and other
announcements. Formulation of elite Diamond, Gold, Silver Clubs for extraordinary
effort taken by CSEs.
- Frequent Soft skills training and Floor Sweeps.
- Regular Counseling of Agents to help with Stress Control and also control Attrition.
- Took calls regularly to keep in touch with new and improved software as well as
Products and Processes and also to understand practical difficulties and problems
faced by the Agents.
- Time to time team bonding exercises like parties, outings, games, open house discussions, etc.
Goldshield Services Pvt. Ltd. (GSPL) (March 2003-November 2003) :
- Was working as a Service Delivery Leader in this UK-based call center, which has earned the exclusive rights of sales order processing for two 24-hour channels as well as other marketing media of a multi-million pound project based in Peterborough, London.
- My duties included the responsibility of ensuring and maintaining strict adherence to the quality parameters that make this company multinational.
- Monitoring and maintaining the standards of quality and performance of the whole team and the complete staffing of brand ambassadors across the floor, along with the other SDLs.
- Understanding the entire gamut of service delivery process as incorporated into the SOPs and sharing information with the Team.
- Understanding SLAs, and deliverance of Quality Standards as per Company Policy.
- Managing the existing resources efficiently to ensure Feasibility and Profitability of the Contact Centre.
- Management of information, Daily Liaison with UK based clients and Reporting to the main Business Unit Head.
- Generation and availability of information with regard to the MIS, P & L accounts, staffing through BPS, etc.
- Process / Product Training and Developing of Soft Skills as well as Personality Development Programmes for new trainees as well as Agents.
Global Shipping & Trading Ltd. (April 2001-March 2003) :
- Responsible for setting up special deals and other business-enhancing targets for this Mauritius-based company.
- Job included independently corresponding with international yards, business houses, and other corporate firms in maintaining and increasing business relationships. Business development and administration were my two key performance areas.
- Also invited to Atlanta and attended seminars in U.A.E. for the development of the offshore industry.
Hutchison Max Telecom Ltd (June 1996-June 1999) :
- Was with the Administration Department of Hutchison Max Telecom Ltd. My job initially involved Reception Duties like booking conference rooms, handling petty cash, maintaining the Muster, etc., as well as handling of the EPABX board and Administration responsibilities of handling Travel, Hotel Reservations, Car Hire, etc.
- I was then allotted additional responsibilities of handling single-handedly, the MIS of the department. Took charge of the entire budget for Administration, which included formatting data and giving a month-wise detailed report of the Budget of the Department as well as the consumables of the entire Company, along with measures and procedures on cost cutting, etc., to the Head of the Department.
- Took over independent control over CDRs (Call Data Reports) and telephone bills, their timely receipt and payments, record and report of the same, liaison with the MTNL, etc. Company Assets, like pagers, calculators, corporate gifts, etc. Maintenance and Record of Store Keeping was also added in my Key Performance Areas (KPA).
- Other Administrative functions like Housekeeping, stock, bills, payments, records, etc., were being taken care of by me.
- Have carried out Secretarial duties, like drafting letters, handling independent correspondence, maintaining files, etc.
- Have given presentations to our CEG members on behalf of the Administration Department.
- Was awarded with an Outstanding Performance in my appraisal of 1997.
Damania Airways (September 1994-June 1996) :
- Started my career in the Reservations Department of Damania Airways, which involved training on ticketing, flight schedules, direct dealing and handling of customers’ queries, reservations and travel agents.
- Took independent charge of all bookings / overbookings of an entire sector.
- Represented Damania Airways at the International Airport (NIPT. This job involved traffic assistance and Customer Care, besides reservations of direct passengers.
- Took a transfer to the Customer Service Department, where there was an indirect dealing with customer complaints, etc. Handled customer complaints, queries, etc., for direct customers as well as Corporates and MNCs.
- Finally, took a transfer back to the Reservations Department, where I gave training to junior staff on the different aspects of Training, ticketing and customer handling till 1996.
Educational Qualifications :
- S.S.C. in 1989 (64 %).
- H.S.C. in 1991 (70 %).
- T.Y.B.A. in 1994 with Politics & Economics as a double major.
- M.B.A. (distinction) in 2011 with major in H.R.
Other Interests :
- I am currently in the process of completing a 100-page journal on Leadership Skills.
- I have done free-lance journalism for a number of dailies including the Afternoon, Mid-Day and other regional papers.
- I have even been invited by a well-known Weekly newspaper to write for them on social events and provide thought-provoking articles, etc., on a regular basis.
Strengths : Man-management Skills, Ability to work under Strict Deadlines, A need to excel under challenges, both personal as well as professional.

Hobbies[]: Traveling, interacting with people, reading, writing, etc.

[Guest]

Hi,
I went throw your ad and found it to be interesting,would look forward to work with you .
For further information mail me on abigailrodrigues27 AT gmail.com