BBE customer service : American Accent trainer, Work From Home

[Admin]

BBE, Incorporated any where in India : American Accent trainer - Work From Home
Website: www.bbe-customerservice.in

Keywords: American Accent Trainer

Designation: American Accent trainer - Work From Home
Experience: 3 - 7 Years
Location: any where in India
Compensation:
Rupees 4,00,000 - 4,25,000
Education:
UG - Any Graduate - Any Specialization
PG - Other
Industry Type: Other
Functional Area: ITES/BPO/KPO, Customer Service, Ops.
Posted Date: 29 Jul 2009

Job Description:

*Must have EXCELLENT American accent skills and communication skills

*Must be able get RESULTS training other Indian agents to sound like Americans

*Provide customer service for difficult calls that other agents cannot handle

*Handle VOICE processes - customer service for incoming calls and outgoing customer service calls

* Accredit calls taken by associates on a regular basis to identify and rectify gaps.

* Coach agents to perform better on calls/write emails through one on one feedback sessions and call

* Monitoring/correcting emails.

* Tracking progress of the agent based on call monitoring

* Preparing and circulating reports made, based on research done through call accreditation/mail

* To conduct skills training

* Co – ordinate all logistics related to training delivery

* Maintain records of training activities, monitor the effectiveness of training programmes and follow up

* Track and measure the effectiveness of training

*Interact with customers to provide information in response to inquires about products and services.

* Handle and resolve customer's complaints



Desired Candidate Profile:

*Previous experience in a similar profile

*The candiate should have be garduate (10+2+3)

* 3-5 yrs experience in a similar role is mandatory

*Should be willing to work in 24*7 environment

*Compulsary experience in USA culture and communication training

*Excellent verbal and oral communication skills

*Excellent work ethic and interpersonal skills

*Excellent analytical skills

*Organizational and computer skills

*Ability to work independently

You need to fulfill following requirements:

1. You must have a good working computer (please tell us what operating system you have, and processor speed)

2. You must have a high speed internet connection (tell us which service you have i.e. dialup or broadband)

3. You must have or be willing to get a webcam (tell us if you already have one or will get one)

4. Please tell us the amount of power cut in your city, and whether you have an inverter, generator, or any backup facility?

Job Requirements:

We are seeking responsible people with excellent English writing and English grammar skills. Must type at least 50WPM.Must have a Bachelor's Degree.

The position requires 60 hours per week - two 30 minute meal breaks are paid for.

The work is Monday night through Saturday morning on the following schedule:

Monday 7:30pm - Tuesday 7:30am

Tuesday 7:30pm - Wednesday 7:30am

Wednesday 7:30pm - Thursday 7:30am

Thursday 7:30pm - Friday 7:30am

Friday 7:30pm - Saturday 7:30am



Company Profile:
B.B.E., Incorporated is a U.S. based corporation specializing in educating and implementing business solutions for small businesses. Our Indian subsidiary handles hiring for customer service in India.

Executive Name: Ruchi Jaiswal

Address:
Not Mentioned

Email Address: recruiter@bbe-customerservice.in

Telephone: 6195502000

Keywords: American Accent Trainer

[othakur]

Dear Hiring Manager,

Please accept this letter and my résumé as an expression of interest in joining your company in a position that I am qualified for based on my extensive American Clients handling background.

I consider myself to be goal oriented with a strong desire to succeed and work toward outstanding results. I take pride in working hard and enjoy challenges and demands. To keep you abreast with some of my qualifications, here are the following qualities that I can bring to your organization:

¡ Resourceful and well-organized; strong background in American Accent training.

¡ Insightful and articulate; extremely hard working, creative, and motivated to achieve company goals

¡ Strong sense of responsibility; excellent track record of dependability; ability to handle and manage multiple projects

¡ Problem solver; ability to handle problems with composure and provide effective solutions

I have been commended many times for outstanding performance as both a team player and individual contributor. The accomplishments mentioned on my resume provide evidence of my dedication to succeed.

My goal is to help you meet your overall objectives in any way I can. With my skills, experience and expertise, I am confident that I can make a positive contribution to your highly successful company.

My resume depicts my job history and I have further outlined my clinical informatics experience in the below addendum. The most important aspect of my history and current professional endeavors is my passion and aptitude for clinical information technology. I have the talent and skills to be a benefit to all stakeholders of your organization.

A phone call is an excellent opportunity for us to have a detailed discussion about the benefits I can bring as an asset to your company. Please contact me at your earliest convenience to schedule a time for a phone call.


Sincerely,
Om Thakur
9970461418

[Guest]

RESUME
CHIRANGI. NAGESWARARAO
Email : chirangi2010 AT gmail.com
OBJECTIVE :
- To work in a reputed company which offers scope to effectively use my skills and contribute to its progress
EDUCATIONAL QUALIFICATIONS :
- Completed 3/3(2005 – 2008) D C E (Diploma in civil engineering in Sri varalakshmi polytechnic college Machilipatnam with an aggregate of 69.23%
- Passed Intermediate from Hindu college Machilipatnam with 45%
- Passed S.S.C from St.fransis high school Machilipatnam with 53%
PROJECT : Strength of material: Doing a Live project - preparing Detailed Project report for a Self compaction of concrete
COMPUTER KNOWLEDGE : Basics in C, M.S OFFICE and AutoCAD,
SKILLS : Efficient in preparing Detail estimation and abstract estimations

Having good experience in preparing material estimations

Good hands-on experience in checking sub contractor bills
Effective in drawing buildings and structures in Auto CAD
Experience : Worked in Nagarjuna constructions company Ltd as a quantity surveyor from
05/05/2008 to 30/04/2010
Job Profile : 1. Estimate Material Quantities of given Drawings.
2. Prepare RA Bills.
3. Prepare Reconciliation Statement

PRESENT JOB : Working in United Access Floors Pvt. Ltd .Hyderabad as a project coordinator from 03/05/2010
To Till now
Job Profile : 1. Estimate Material Quantities of given Drawings using software

2. Prepare RA Bills.

3. Prepare BOQ

4. Prepare Reconciliation Statement