www.arvatoindia.com Arvato India Delhi : Call center Process Trainer

[mskavi]

Arvato India Delhi, Delhi/NCR : Process Trainer
Website: http://www.arvatoindia.com/
arvatoindia.com

Keywords: Process Trainer,Trainer - Travels

Designation: Process Trainer
Experience: 2 - 4 Years
Location: Delhi, Delhi/NCR
Education:
UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization,Post Graduation Not Required
Industry Type: BPO/ITES
Functional Area: ITES/BPO/KPO, Customer Service, Ops.
Posted Date: 04 Aug

Job Description:

Interested candidates are requested to share their profiles at mohammad.saqib@arvatoindia.com

JOB TITLE : Process Trainer
NO. OF POSITIONS : 1
ROLE : To ensure continuous trainings and refreshers of employees based on the process & individual needs.
REPORTING TO : Deputy Manager - Training

ESSENTIAL QUALIFICATION : Graduate with call center experience

ESSENTIAL SKILLS / TRAITS :

- Experience of 1-2 years with Travel programs
- Excellent Process Knowledge
- High process/ customer focused orientation
- Planning/ Organizing/ Prioritizing skills
- Excellent written & spoken English
- Excellent presentation skills
- Leadership skills
- Interpersonal skills
- Good coordination skills
- High aptitude
- Excellent time management skills

ADMINISTRATIVE RESPONSIBILITY :
- Design and deliver modules
- Execute training programmes
- Identifying and analyzing training needs
- Developing action plans and monitoring progress of such plans
- Ensuring attendance and successful graduation of training batches
- Regular reporting of scores for batches released to floor and up-trainings conducted
- Coordination with client for updates and various support

PERFORMANCE STANDARDS :
MEASURABLE :
- Training Effectiveness
- Trainee Feedback
- Coaching scores of batches that have hit the floor

NON MEASURABLE :
- Positive Attitude
- Self Motivation
- Enthusiasm
- Initiative
- Achievement Orientation

Desired Candidate Profile:

ESSENTIAL SKILLS / TRAITS :
- Experience of 1-2 years with Travel programs
- Excellent Process Knowledge
- High process/ customer focused orientation
- Planning/ Organizing/ Prioritizing skills
- Excellent written & spoken English
- Excellent presentation skills
- Leadership skills
- Interpersonal skills
- Good coordination skills
- High aptitude
- Excellent time management skills

ADMINISTRATIVE RESPONSIBILITY :
- Design and deliver modules
- Execute training programmes
- Identifying and analyzing training needs
- Developing action plans and monitoring progress of such plans


Company Profile:
Part of the EUR 2.1 Billion arvato services business unit of arvato AG, arvato India is a 360o Services provider. As one of the biggest third party services organizations in Europe and a leading global player, arvato offers its clients customized end-to-end business solutions at every stage in the value chain, throughout the pre-sales, sales and post-sales lifecycle.

We combine our implementation experience to provide value added, superior Customer experience and cost effective offshore and onshore process outsourcing services to our customers. We gain from our global delivery network and subject matter expertise to deliver customized solutions for multiple industries ranging from Travel, Retail, and Technology to Automobiles and Financial Services.
With a state-of-the-art center in India, we today serve global organizations on solutions ranging from Customer Contact Center Services, Loyalty Programs, Back Office Services, Reward Shop Programs and Marketing Services.
The arvato India team is continuously striving to deliver repeatable, predictable and exceptional quality services levels by leveraging world-class human and technological resources, industry best practices and a highly professional team. Our quality team sets high standards and we believe by the mantra “Quality Drives Performance”.

Executive Name: Mohammad Saqib

Address:
Arvato India
DLF Building No.-8c, 15th floor, DLF Cyber city
phase-2
GURGAON,Haryana,India 122002

Telephone: 91-124-0

Reference ID:
PT-1

Keywords: Process Trainer,Trainer - Travels