MeritTrac Services Ltd. Coimbatore, Hyderabad, Mumbai : Freelance English Evaluator

[mskavi]

MeritTrac Services Pvt Ltd. Bengaluru/Bangalore, Coimbatore, Hyderabad / Secunderabad, Mumbai : Freelance English Evaluator
Website: http://www.merittrac.com

Keywords: Trainer, Softskill trainer, voice and accent trainer, Fresher, Dayshift, Voice process, Freelancer

Designation: Freelance English Evaluator
Experience: 0 - 5 Years
Location: Bengaluru/Bangalore, Coimbatore, Hyderabad / Secunderabad, Mumbai
Education:
UG - Any Graduate - Any Specialization,Graduation Not Required
PG - Any PG Course - Any Specialization
Industry Type: BPO/ITES
Functional Area: ITES/BPO/KPO, Customer Service, Ops.
Posted Date: 05 Aug

Job Description:

English Evaluators at MeritTrac will be the first point of contact for job applicants at BPO companies.
The evaluators will administer the Spoken English Test to the applicants.
The selection of these job applicants for the next level of selection process depends on their scores in the Spoken English Test. - EEs will interact with the HR/recruitment team at client companies.

Details of the role:

* To assess the English Skills of BPO job applicants
* Ensure standard and quality of assessments
* Client Interaction
* Candidates should be willing to travel and work on weekends


Desired Candidate Profile:
1.Graduate/PG/Undergraduate
2.Fresher/Experienced
3.Excellent command over English language. Speak clearly, concisely and effectively; listen to, and understand, information and ideas as presented verbally

Work Rules: 1. Work Timings - 10:00am to 8:00pm
2. Maximum of 8 hours (full day)
3. Required to work on weekends
4. Should work a minimum of 3 days a week
5. Local conveyance as per policy
6. Training will be provided training is mandatory
7. Evaluator should inform their non availability at least 3 days in advance
8. Evaluator would be required to travel within the city to support Face To Face events. (E.g. Job Fairs, Campus recruitment) 9. Evaluator maybe asked to travel to support outstation events


Company Profile:
MeritTrac™ is India's Largest Skills Assessment Company

MeritTrac designs and delivers assessments to evaluate knowledge, abilities and skill for corporate, educational institutions, GOVT & individual customers. Since its inception in 2000, MeritTrac has assessed over 4 Million candidates for over 400 clients across industry verticals like BFSI, Engineering, FMCG, Healthcare, Retail, IT, BPO, Manufacturing, Public Sector Units and Education among others.

MeritTrac is neither a Placement/Recruitment firm nor a Training organization. It is uniquely positioned to be an “Independent” assessment company that provides quantitative inputs on the talent pool and helps in measuring competencies for specific roles.


MeritTrac suite of scientifically designed assessments is used by corporate customers for pre-recruitment and employee assessments, and by individuals for measuring their skills for employability. MeritTrac’s strong Test Development team has created validated suite of tests in over 300 areas spanning Communication Skills (English and Indian Languages), General Abilities, Domains Skills (Technologies, Engineering, Accounting, etc.) and Behavioural Assessments. The team has been instrumental in creating an active question bank of over 100,000 questions across all these test areas.

All tests are delivered, under supervision, in both Online and Offline (paper – pencil) modes. All online tests are delivered using OnTrac – a proprietary web-based testing engine. Our Test Delivery team has administered tests in over 180 locations across India.

MeritTrac currently tests over 130,000 candidates every month across industry verticals for some of the world’s most admired & respected companies like ABB, Accenture, Aricent, Cholamandalam DBS, Cognizant, EDS-Mphasis, Google, HP, HSBC GLT, ICICI Bank, ICICI Prudential, ITC Foods, Microsoft, MindTree, NSE, SAP Labs, TESCO, Wipro and Wockhardt. MeritTrac conducts Education Assessments for large universities like Sikkim Manipal University MeritTrac has extensive experience in conducting large scale national level examinations online and offline.

Headquartered in Bangalore, MeritTrac has over 300 fulltime employees and nearly 1000 certified test administrators operating out of offices in all the metros of India. MeritTrac operates 21 state-of-the-art online testing centers - “MeritTrac Assessment Zones” across 16 cities, having 1200+ online terminals.

The various Awards & Recognitions received by MeritTrac include NASSCOM Innovation Award 2007, Red Herring Asia Top 100 Award 2007, Deloitte Technology Fast 50 India Award 2007 and Deloitte Technology Fast 500 Asia-Pacific Award 2007. Fast Company has included MeritTrac in the Top 10 innovative companies of India . MeritTrac is the first Asian member of Association of Test Publishers (ATP).

MeritTrac assessments have also been delivered in countries like Brazil, China, Costa Rica, Mauritius & Philippines. MeritTrac is represented by business partners in the USA & the Philippines.

MeritTrac is an investee company of Manipal Education Group (MEG).

Executive Name: Pushpalatha

Address:
Not Mentioned

Telephone: 40130200

Keywords: Trainer, Softskill trainer, voice and accent trainer, Fresher, Dayshift, Voice process, Freelancer

[Guest]

hi,

i have worked with merttrac services as a free-lancer beforei left for australia a few years back.

i have worked with asha,surobhi and munira.

after i came back ,i called he office at begumpet and was told that operations had been trimmed down and there was no requirement for free-lancers at that time.

i was a regular visitor to dell and also a lot of consultancies in hyderabad thru merittrac.
as i really enjoyed the work ,i would love to be a part of the organisation once again.

please do reply.

thank you,

madhu sharma.

[Guest]

Manpreet Kaur Saluja
E-Mail: salujapreet88@gmail.com
rushtokhushi@gmail.com

Manpreet Kaur Saluja
Objective
Intend/aiming to build career with any leading organization as an employee, would like to work in a challenging work environment, which would generate more avenues of excellence for the organization as well as me.
Profile

• Self motivated, hard working and goal oriented, flexible and adaptable to changes, with high level of commitment for work.
• Well averse with interpersonal skills, negotiation skills, convincing ability and having sound and effective communication.
• I am comfortable working with colleagues, from diverse backgrounds.
• Multilingual with proficiency in English, Hindi, and Punjabi.
• Determined, dedicated, and disciplined.
• Willing to learn and adapt to new opportunities and challenges.

Educational Background
• MBA, (2009-2011)
Presently pursuing MBA from ICFAI Business School, Gurgaon
Internship: Hotel Crowne Plaza, NFC, New Delhi
Secured CGPA of 6.21 till third semester
• B.Sc, (2006-2009)
A.N.D.College, Kanpur
Chattrapati Shahuji Maharaj University
• 10+2, Senior Secondary School (2005)
S.K.V, Rajouri Gdn (C.B.S.E)
New Delhi
• 10th,Secondary (2003)
S.K.V, Rajouri Gdn (C.B.S.E)
New Delhi
Computer Proficiency

Proficient with
• MS Office

Personal Details

• Date of Birth – 17th May 1988
• Marital Status – Spinster
• Languages Known – English, Hindi, and Punjabi
• Hobbies – Dancing, Listening music
• Permanent Address – WZ-178 House No.385, Chand Nagar Tilak Nagar, New Delhi-110018
• Phone no. - +919717763775, +919268537294

Area of Interest
• Area of interest – HR and Marketing
• Listening Music
• Internet surfing

Family Background
• Father – Businessman, Jeans Manufacturer
• Mother – Homemaker


Declaration: I hereby declare that the above information furnished by me is true to best of my knowledge and belief.
Manpreet Kaur Saluja

[neelampandey32]

I am interested in this profile. Please give your email address so that, I can give you further details.

[Guest]

ARTHI RAJ
Email : arthirj AT yahoo.com
Career Objective : To find a job in Legal and Compliance field, where I can utilize my decision making skills and legal knowledge. Provide training and application of these to all lines of businesses within the organization, in order to affect good business practices and remain compliant.
HSBC HDPI, Hyderabad : (May 2003 - till date)
HSBC MIDDLE EAST BANKING – REGIONAL CONTACT CENTRE : (May 2006 – till date)
TECHNICAL TRAINER : (Jan 2011 till date)
- Responsible for training new hires on the Technicality of the process ie., Middle East Banking, Credit Cards, Corporate Accounts.
- Possesses expertise in the regulations of the Central Bank of Middle East.
- Developed content for training both technical and soft skills
- Developed training programs giving importance to TIME and also to Individual's work & personal life. All the training programs I conduct are clubbed with Interesting Facts & Fun.
- Nominated for a Short Term Assignment to Egypt for the Train the Trainer workshop for Behavioral Coaching.
- Following are some of the programs conducted for new hires as well as tenured staff and managers.
BPO Programs
Telephone Etiquettes
Telemarketing
Leadership Skills
Appraisal Management
Performance Management & Enhancement
Absence Management
Handling Under-Performance
Leading & Managing People
Voice & Accent Training
Behavioural Coaching for Managers and Coaches
QUALITY ASSURANCE OFFICER : (Dec 2008 – Jan 2011)
- Monitoring calls at a site level and delivering appropriate coaching.
- Audited calls to ensure adherence to verification and compliance procedures.
- Analyzing Operational losses for the site and identifying the key areas contributing to the same and recommending action plans.
- Recommended e-learning modules to staff with specific areas of opportunity and enabled them to enhance their skills required to perform their job effectively.
- Designed Modules on Enhancing Customer Experience, Objection and Complaint Handling and conducted workshops to educate agents.
- Responsible for a seamless transition of the Quality function to a new site in Egypt.
- Mentored Quality Assurance Officers.
- Audited Lane fax sent to customers.
- Responsible for staff adherence to compliance policies as a member of the Internal Audit team.
- Recommended amendments to the proposed verbal quiz, which was appreciated.
Achievements :
- Worked with the Quality team to improve the site scores from 76% to 90% and reducing Verification breaches from 7 in a month to nil breaches for the last quarter of 2009.
- Initiated campaigns which emphasized on the importance of adhering to hold procedures and Usage of customer name appropriately.
- Awarded the Best Performer for first half of 2009.
- Achieved 67.6% of man-hours dedicated to learning and self development as a spoc of Learning and Development.
- Successful in coordinating the 97% completion of Mandatory Learning, like AML (Too Hot to Handle), Operational Risk – Mandatory reading, etc., for entire RCC.
CUSTOMER RELATIONS MANAGER : (June 2007 – Dec 2008)
- Migrated the Customer Relations and Complaints Resolution process from Dubai.
- Led a team which was responsible for resolving complaints by liaising with various departments and providing resolution to the customers within 2 working days.
Achievements :
- Achieved resolution percentage of 86% in 3 months time.
- Operational Losses were minimized by providing resolution to the customer within deadlines and coordinating with various departments to ensure that the resolution is provided without incurring any losses to the bank.
- Built excellent rapport with various departments in the business area to ensure timely update is provided.
ASSISTANT MANAGER OPERATIONS : (May 2006 – June 2007)
- Led a team of 12 members.
- Responsible for their performance and also their individual development.
- As a team, won various awards like the Team of the Quarter, Best Team etc.
- As an individual, won the Asst. Manager Operations – Super Star Award.
QUALITY AND COMPLIANCE OFFICER : (May 2003 – May 2006)
Worked in (Consumer Lending Division) of Household process (US) as a Collections Executive and subsequently as a Quality and Compliance officer.
SWARAG SHIPPING SERVICES PVT LTD : (Dec 2001 – May 2003)
Designation : Branch In charge - Hyderabad
Handled Key accounts, shipper’s queries, negotiated with Shipping liners and other logistics departments. Liaising with Customs and Clearance officers was an integral part of the job.
XL SERVICES : (Jan 1998 – Oct 2001)
Designation : Senior Executive – Client Servicing and Dealer Network
Handled customer care department, telemarketing team and sales team, business correspondence, queries from Corporate houses professionals like architects, interior designers.
Conducted training for junior executives.
TECHNI AIDS GROUP OF COMPANIES : (Oct 1995 – Dec 1997)
Designation : Imports – Exports executive.
- Handled insurance of cargo.
- Negotiation with freight forwarders.
- Liaising with customs department.
- Making foreign payments and complying with FERA rules and regulations.
UNITED HATCHERIES : (April 1992 – Sept 1995)
Designation : Sales Manager
Responsible for dispatch of orders, rail bookings, sales reviews, meetings, organizing Annual sales meetings and seminars of poultry farmers, business correspondence.
Educational Qualification : B COM LLB

[Guest]

G. PRIYA
Email : priyapearl AT gmail.com
Objective
Seeking an entry level position in Human Resources Management where 5+ Years of professional Experience with focus on Medical Billing, Training and development of Employees can be applied to increase Human capital which is the important asset of an organization
PROFILE AT A GLANCE :
- Over 5+ years of successful track record in the US Medical Billing, Training and development of Employees
- Have good experience in end-to-end process (Demographics, Charge Entry, Cash Posting) of Medical Billing
- Handling daily/weekly/monthly supervisory deliverables to clients
- Team Handling and Quality Management Experience in a Medical Billing Industry
- Excellent understanding of Outsourcing/Off shoring, multi-tasking ability and leadership skills
- Always looking out for opportunities for Process Improvement, Quality enhancement and Customer Satisfaction
- Performance driven with successful experience in Customer Service, Training and Management
- Holder of Valid Indian Passport
CORE SKILLS :
- Team building / Team development
- Productivity and Performance Enhancement
- Customer Building / Retention
- Qualitative and Quantitative Mindset
- Goal Setting and Implementation
- Innovation and Initiative taking
- Prioritization and Time Management
- Manpower and Resource Management
- Mentoring and Training
- Appraisal Skills

PROFESSIONAL EXPERIENCE :
- Perot Systems India Pvt., Ltd., Chennai, India (May 2002 – Dec 2007)
- Perot Systems is a Major global provider of Medical Billing solutions with presence in many countries.
- Role : Senior Financial Transaction Executive – Medical Billing
- Responsibilities :
- Reporting to an Account Manager and supervising a Team of 20 associates, managing service delivery for a Physician Billing Client
- Manage the workflow for the whole team in such a manner that all the members of the team achieve their targets daily and also maintain the TAT metrics set up by the client to complete the work
- Monitor and Train the Executives in the team on new software, quality processes thereby improving the team performance
- Achieve team targets pitching in where required thereby putting up consistent performance
- Manage Quality of the payment records entered by team members on a daily basis and make sure that all the record are entered with 100% quality and make sure that there are no Customer Complaints
- Computing the staffing, Capacity & Ramp-up based on the baseline inflow which we receive from the Client.
- Achieving monthly specified for the team and also ensuring the quality of records submitted thereby meeting the client satisfaction.
- Efficiently managing team members and achieved all the goals established by the clients on a monthly/yearly basis
- Reviewing and designing performance/process improvement plans for team members/clients.
- To continuously research and work for the improvement of the Existing Process
- Responsible for team meeting on weekly basis which would facilitate a good rapport
- Management reporting
- Training & Development Initiatives
- Performance Appraisal Coordination
EDUCATION :
- The Ethiraj College , Egmore, Chennai, India
BA - English Literature - 3 years Full Time April 1998
- University of Madras, Institute of Correspondence Education, Chennai, India
M.A. Public Administration- 2 years, April 2000
- Sikkim Manipal Universiy,DE, Chennai, India
MBA – HRM- 2 years, 2007
ACHIEVEMENTS / EXTRACURRICULAR ACTIVITES :
- Cambridge Career Award - Advanced Level Module Certificate In
Human Resource Management (May 2002)
- Won “The Bharat Scouts and Guides Rajyapurashkar Award “ in 1992 – Awarded by the Governor of Tamil Nadu
COMPUTER SKILLS :
- MS Word, Excel, Power point

PERSONAL DETAILS :
- Date of Birth : November 7th 1977
- Languages Known : English and Tamil
- Marital Status : Married

[Guest]

P.SATHIESH KUMAR,
Email :sathiesh88 AT gmail.com

Career Objective :
Aspiring for a career in an escalating organization where my skills, academic knowledge and innovative ideas can be utilized in a stimulating environment.
Academic Chronicle :
- BE( Electronics and Communication)
VSB Engineering College Karur, Tamilnadu.
- Year : 2010
- Aggregate : 66%
- Standard XII
Kongu Vellalar Matric Higher Secondary School, Vellakovil.
- Year : 2006
- Aggregate : 74%
- Standard X
Gnanasambandar Matriculation School,Puduppai
- Year :2004
- Aggregate : 68%

Experience Profile :
Work Experience :
Working for HOV Services Ltd. Chennai (formerly known as Lason India ltd.) from
29th March-2011 to till date.
Currently working with “HOV SERVICES” which is one of the largest end-to-end business process services (“BPS”) companies in the world providing healthcare, finance and accounting solutions; e-content management; document lifecycle services; eservices, payment solutions, print and mail, outcome services; human resource management services; and strategic consulting services.
The company is leading by “LASON INDIA PRIVATE LIMITED”. Our job responsibilities are :
Our clients sent us a legal files regarding lawyer's complete bio to update the lawyer information like name, keyword, description, address, and phone number etc., in Clients separate website viz., “FIND LAW”. It is fully customer based work.
Designation : Product Support Executive (Processor), Chennai
Responsibilities :
Directory Submission.
- Updating website so as to get hits in the search engines.
Generating MIS reports to Superiors.
- Ensuring timeliness and quality.
Analyzing & Updating U.S. Lawyers Data in Online Database.
- Analyzing Law Firm’s Websites to meet End User needs.
- Processing the various data format to derive the outputs as specified in Requirement Document.
In charge of delivering the products.
Providing suggestions to improvise the production systems.
Circulating the status/clarifications internally through email.
Client : Thomson Reuters (US)
Achievements :
Undergone the Industrial visit at KELTRON ELECTRONICS LTD in Trivandrum, Kerala.
Project presented on “AUTOMATIC GAIN CONTROLLER” in science exhibition of my
Active member in IETE .

Personal Details :
Father’s Name : R.Palanisamy
Date of Birth : 14th Apr. 1988.
Nationality : Indian.
Linguistics : Tamil, English,malayalam
Declaration :
I hereby declare that all the Information’s mentioned above are true to the best of my knowledge and belief.
Thanking you
Yours Truly,
Place :Chennai
Date :
(P.Sathiesh Kumar)