www.stream.com Global Services Mumbai : Technical support Service professional

[mskavi]

Stream Global Services Mumbai, Mumbai Suburbs : Service professional
Website: http://www.stream.com
stream.com

Keywords: Customer / Technical support professional

Designation: Service professional
Experience: 0 - 1 Years
Location: Mumbai, Mumbai Suburbs
Compensation:
As per Industry Standards
Education:
UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization
Industry Type: BPO/ITES
Functional Area: ITES/BPO/KPO, Customer Service, Ops.
Posted Date: 06 Aug

Job Description:
Responsible for providing first level problem resolution for all incoming service inquiries. Perform all phases of troubleshooting including interpretation, analysis, research, and resolution of technical problems for the specified hardware/software.

Desired Candidate Profile:
Excellent verbal Communication is a MUST
Working knowledge of computer hardware
Strong hardware/software troubleshooting and problem solving skills/Aptitude
Willing to work in any Shift.
Ability & willingness to provide pre sales support

Company Profile:
Stream Global Services is one of the leading multinational Technical Support Outsourcer (TPO), operating in the fastest growing segment of the BPO Industry. With several years of successful track record. We have 30 Contact Center with 18000 employees

Executive Name: Priya Shetty

Address:
Not Mentioned

Telephone: 91-22-39311600

Keywords: Customer / Technical support professional

[Guest]

Hi ,
I am Swapnil Nagvekar , working as Assistant Manager work force Management with IBM aksh business processes pvt. ltd. I am looking for a switch and would be interested in knowing more about opprtunities in Stream. Please contact me on 9819773624 or you can also mail me at swapnilnagvekar AT hotmail.com

Thanks & Regards
Swapnil Nagvekar

[Guest]

Dear Swapnil, where are you working now ?

[Guest-IJT]

CURRICULUM VITAE
Amandeep Singh
ES-16 C, CIVIL LINES,
Jallandhar, Punjab.
0-9711830311

E-mail: amandeepsodhi.9@gmail.com

Objective: -
To be part of a leading firm where I can get opportunity to fully explore my potential and thus become a trendsetter in my field.

Work Experience :
Convergys India Ltd : Customer Care Officer {Sep’07-Mar’08}:

I worked with Orange –wherein my profile was to resolve the queries of the clients regarding their mobile connections. I have exposure to dealing with the UK based clients . During my job, I also underwent a special 4-Week Voice and Accent training course since the intent was to familiarize us with the UK culture , geography and people. I have always been high on my quality and customer satisfaction scores. The clients were delighted and showered compliments and positive feedbacks for the proactive and appropriate resolution to their queries.

Educational Qualifications: -
- B.SC IT FROM KHALSA COLLEGE, JALLANDHAR.
- XII Std. from PSE
-
- X Std. From C.B.S.E
Professional Qualifications :-

Diploma in Aviation, Travel management, hospitality from EDEXEL UNIVERSITY , UK {2007}

Languages Known: Can fluently read, write and speak English, Hindi, Punjabi .

Current employer:- currently working with convergys in microsoft tech support in US process.

Hobbies: Performing arts and Sports. I love socializing, know new people and explore the world. I have been actively involved in musical and dance activities throughout my schooling. I have won various awards at state level and national level in music and singing .

StrengthsWeakness
Focused, Responsible Prone to over burdening self.
Hard Working, Honest
Confident, Committed

Personal Details: -
Father's Name: Mr. Paramjit Singh
Passport:Available
Date of Birth : 15th August ‘1984

Place:
Date :

Amandeep Singh