CIBER Global Solutions Center Bangalore :Walk in Voice Based Help Desk Tier 1 Analyst

[mskavi]

CIBER Global Solutions Center Bengaluru/Bangalore : Help Desk Tier 1 Analyst (Voice Based)
Website: http://www.ciber.com

Keywords: helpdesk, desk support, technical support, lotus notes, tech support, analyst

Designation: Help Desk Tier 1 Analyst (Voice Based)
Experience: 2 - 3 Years
Location: Bengaluru/Bangalore
Education:
UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization,Post Graduation Not Required
Industry Type: IT-Software/ Software Services
Functional Area: IT-Support, Telecom, Hardware
Posted Date: 03 Aug

Job Description:

1. 2-3 years demonstrated experience working in, on or with PC based applications (i.e. Windows 2000/XP, MS Office applications, SAP or Lotus Notes), operating systems, networks, messaging systems and various hardware types.
2. Provide technical phone support to various clients.
3. Lotus Notes support is an added advantage
4. Support Incident Management process with the goal to restore service as quickly as possible to minimize business impact.
5. Able to listen to a caller explain the incident, determine the probable cause, and logically take the caller through a step-by-step problem determination procedure, using telephone script as defined in the SOP.
6. Provide user with timely resolution for reported problem & Follow up on open tickets and escalate to appropriate solver groups.
7. Review Help Desk Procedures and Policies and make recommendations when applicable & Update Help Desk and ERT whiteboard to reflect outages and hot issues.
8. Provide the end user with status updates if the resolution takes an extended time & Stay abreast of client notifications regarding planned outages and network modifications.
9. Assisting end users, desk side information assistance providers and various systems engineers and administrators, completing service calls, network and desktop troubleshooting, and special projects
10. Answer detailed technical, informational and professional questions, working with user configurations, and performing intermediate troubleshooting on Tier 1 and Tier 2 levels of assistance.
11. Reset passwords and unlock a host of accounts (NT, Lotus Notes, AT&T Dialer, SAP & etc)

Desired Candidate Profile:

Walkin for 2+ years from 05-Aug-09 to 07-Aug-09

Venue
CIBER Global Solution Center,
5th Floor, Tower D,
IBC Knowledge Park
4/1, Bannerghatta Road ,
Bangalore 560029

Ph No 080 66990500
Date 05-Aug-09 to 07-Aug-09
Time: 9.30 AM to 6.00 PM


Company Profile:
CIBER, Inc. (NYSE: CBR), is an IT Services company into building, integrating and supporting mission-critical business applications for private and public clients. CIBER's global delivery services are offered on a project or strategic staffing basis, in both custom and enterprise resource planning (ERP) package environments, and across all technology platforms, operating systems and infrastructures.Founded in 1974, CIBER's consultants now serve client businesses from over 85 offices across US, Europe and Asia. With offices in 18 countries, annualized revenue run rate of approximately $ 1 Billion and approximately 10,000+ employees, CIBER's IT specialists continuously build and upgrade our clients' systems to 'competitive advantage status.'With CIBER, clients realize the benefits of low cost resources and CMM level 5 quality offshore services, with the advantages of local oversight and accountability of a domestic IT services firm.CIBER?s distributed delivery framework enables the delivery of offshore services that are managed locally through our 60 U.S. Branch offices and 20 offices in Europe. This model enables our clients to leverage offshore services without the associated risks.? IT solutions from business strategy through design, development, implementation, maintenance and support? CMM Level 5, ISO 9001, Six Sigma, ISO BS 7799 certifications? Proven and effective methodologies, processes and tools? Secure, redundant infrastructure and support systems connected via high-speed satellite and dedicated fiber linksKey Competencies? Application Maintenance Outsourcing (AMO)? Application Migration? Enterprise Applications? Custom Application DevelopmentDomain Competencies ? Geographics Information solutions ? Software Testing? Embedded Solutions? Engineering Design Services? Mobile and Media Solutions? ERP & EAI SolutionsTo learn more about us, please visit www.ciber.com

Executive Name: Kshitij/Sumit

Address:
CIBER Global Solutions Center
5th Floor, Tower D, IBC Knowledge Park 4/1
Bannerghatta Road
BANGALORE,Karnataka,India 560001

Telephone: 91-80-66990500

Keywords: helpdesk, desk support, technical support, lotus notes, tech support, analyst

[Guest]

SACHIN JINDAL
Email - jindal_sachin2005 AT rediffmail.com/sachinjindal.nsn AT gmail.com
Apercu
Ø An enthusiastic professional with 5..5 years’ experience in Project implementation & co-ordination, Key successfully compliance of Projects & Team Management.
Ø Presently working with NR-SWITCH N RADIO SERVICES PVT. LTD. AS A Project Coordinator. Significant exposure in planning and executing & coordination between the customer & Sub vendor.
Ø Possess abilities in Relationship Management which have been put to good use while interfacing with clients to secure business and enhance growth.
Ø Sound communication & Interpersonal skills with the ability to work under pressure & strict deadlines.
Professional Experiences
Ø Worked in NR-SWITCH N RADIO SERVICES PVT. LTD. In Maharashtra Project of Alcatel Lucent & Nokia Siemens Network Ltd. as a Project Coordinator for Microwave Project Pune. Sep 2010 to 2011 March.
Ø Worked in Nokia Siemens Network Ltd. in UP-West Project of TATA DOCOMO, as a Project Coordinator in Meerut. Outsource from NR-SWITCH N RADIO SERVICES PVT. LTD. Jun 2009 to Sep 2010.
Ø Worked in Nutek India Ltd. as a site Survey Engg. in Delhi NCR since Feb 2008 to Jun 2009.
Ø Worked in Accord Communication Pvt. Ltd. as a site co-coordinator. At Gujarat Baroda since Aug 2007 to Feb 2008 .
Ø Worked in Video Max International as a Quality Engg. In Roorke. Nov 2005 to May 2007.
Professional Profile
Ø Monitor competitor activities and devise effective counter measures.
Ø An effective communicator with excellent relationship building & interpersonal skills, problem solving.
Ø Project implementation & coordination between the customer & Sub vendor to successfully compliance of Projects on time.
Ø Interface with Individuals / key influencers among Corporate for ascertaining requirements, making presentations and delivering need based product solutions.
Ø Ensure speedy resolution of queries & grievances to maximize client satisfaction levels.
Ø Effective managing a team of Technicians & Rigger & Vander of new sites
Ø Identify new market segments and tap profitable business opportunities.
Ø Evolve market segmentation & penetration strategies to achieve implementation of Project.
Key Responsibility
Ø Responsible for full execution of projects in all Maharashtra and make a WCC folder ,attendance, follow up ALU MW tracker with team, vender.
Ø Responsible for full execution of projects in all U.P West and monitor day to day progress of the new rollout sites.
Ø Coordinate with Infra IP (Infrastructure Provider) like Bharti Infratel, Indus, GTL, Tower Vision, TVS, ESSAR, Quippo, WTTIL, Reliance, Aircel From site acquisition to site on Air & Planning of RFI Schedule.
Ø To Customize the All Reports & Presentation to fill the customer requirement.
Ø To Make Daily Basis Integration Plan & E1 demanding plan as per Actual Installation feedback.
Ø Design and planning of implementation for new roll out sites for Tata –GSM.
Ø Monitoring the vendor work progress of installation of new BTS.
Ø Managing & providing technical support to team.
Ø Ensured quality checklist sheets for vendor’s work are properly filled up by site engineer and immediate rectified problems if any.
Ø Generate daily, weekly & monthly reports of progress and report to Zonal Project Manager, Project Manager.
Ø Coordinate all Vander.
Ø Doing Backend office work of MIS.
Ø Handling all type Infra issue, Telecom implementation issue.
Ø TI, IP work handling.
My Strength
Computer Awareness
Ø Operating system (MS-DOS, WINDOWS), MS-Office, Internet.
Ø Good Communication skills, Business skills, Technical skills.
Ø Keen for accepting challenges.
Hobbies
Ø Listening music, Playing chess.
Professional Qualification

Ø 2 Years P.G.D(Marketing & Management) as distance learning from D. W. V. I. Muzaffarnagar is affiliated from MHRD, Govt. of India. in 2007 with Ist division
Ø B.Tech (Electronics & Communication Engg.) from S.I.E.T Saharanpur is affiliated from U.P.T.U.,Lucknow(U.P) with IInd division.
Academic
Ø 12TH COMPLETED FROM U.P. BOARD IN 2001 with Iind division.
Ø 10TH COMPLETED FROM U.P. BOARD IN 1998 with Ist division.