EtoursCRS Mumbai : Hotel booking, tours travel Executive

[mskavi]

EtoursCRS Mumbai : Executive - CRS
Website: www.etourscrs.com

Keywords: hotel booking, tours and travel

Designation: Executive - CRS
Experience: 1 - 2 Years
Location: Mumbai
Compensation:
Rupees 80,000 - 1,00,000
Education:
UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization
Industry Type: Hotels/ Restaurants/Airlines/Travel
Functional Area: Travel, Ticketing, Airlines
Posted Date: 01 Aug 2009

Job Description:
Will be responsible for processing the queries received from our online and off line Clients.
Coordinating with travel agents and the sales team.

Desired Candidate Profile:
Should be able to work independently.
Excellent communication skills.
Good computer knowledge
Ability to negotiate.
Good communication skills.
Analytical and mathematical ability to understand and assimilate situations
Must be a go-getter.

Company Profile:
A b2b travel distribution company. The first online hotel CRS that brings an array of products like hotel booking, dynamic packages, etc among several other travel related products. EtoursCRS caters to the domestic and inbound travel agents.

Executive Name: Mr. Navin

Address:
B/13 A, Nandbhuvan Industrial Estate 21, Mahakali
Caves Road Andheri (E)
MUMBAI,Maharashtra,India 400093

Email Address: hr@etourscrs.com

Telephone: 91-022-43421111

Keywords: hotel booking, tours and travel

[Guest-IJT]

Name : stagy
Email : stagystanly AT gmail.com
Designation / Skillset : Trainer, Ticketing, Airline Reservation
Looking for a suitable position in a challenging and competitive work atmosphere to prove my abilities and dedicated hard work

Resume :
STAGY STANLY
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Objective
Looking for a suitable position in a challenging and competitive work atmosphere to prove my abilities and dedicated hard work
Professional Experience
1. Company : Muthoot Travelsmart (Tours & Travel Division of The Muthoot Group)
Safeena Mansion, Ravipuram, MG Road, Cochin
Designation : Assistant Manager Training
Period : From 16 December 2010 till date
Job Profile :
- Organizing Training sessions in advance.
- Handling training related to Ticketing & Reservation.
- Training related to tour packaging.
- Providing training related to online Ticket issuance and GDS usage for Amadeus
- Conduct nationwide training for the Muthoot Branches staffs which is spread across the country with 3100 branches and creating awareness about the Travelsmart Products.
- Identify and meet the Training requirements of Internal staffs and New Joiners
- Conduct periodical test to evaluate the staff’s Knowledge and provide the training accordingly.
- Providing Training related to airline Operations, Travel agency business and Functions.
- Providing Training related to Telephone Etiquettes, Soft Skills and personality development
- Controlling the overall functioning of the Training Department.
- Evaluation of trainings by collecting the feedback.
- Testing of E travel portal for new integration.
- Preparing Reports for trainings, evaluate training program through Feedbacks, Individual staff performance etc.
- Preparing Training materials.
2. Company : Amadeus India Pvt Ltd
136, Brigade Gardens, Church Street, Bangalore
Designation : Executive Helpdesk
Period : From 21 Apr 2008 till 06 Mar 2010
Job Profile :-
- Creating airline , hotel & car reservations on behalf of Travel agents (PNR creation, modification, cancellation)
- Ticketing (Ticket issuance, Reissues, Revalidations )
- Fares & Pricing
- Other system related functioning
- Technical Knowledge (Amadeus)
- Handling incoming Functional calls from Amadeus users and providers
- Helping the New joiners in handling the queries of travel agents
- Logging and Updating calls in AAMS
Academic qualification
EDUCATION BOARD/UNIVERSITY YEAR PERCENTAGE
Masters in Tourism Administration. T.John College,
Bangalore 2008 74%
B.A. (Travel & Tourism Mgmt) Jyoti Nivas College,
Bangalore 2006 64%
12th (Kerala State Board) Govt.Girls Higher Secondary School Cochin, Kerala 2003 72%
10th St. Teresa’s Convent, Cochin
Kerala 2001 61%
Additional Qualification
Completed Diploma in Airline Ticketing and Tourism Management conducted by Speed Links Aviation Academy, Bangalore.
Internship
- Undergone on the job training at Translanka Air Travels Pvt Ltd, (A GSA for Srilankan Airlines) Cochin, for 1 month.(May-June 2005)
- Undergone on the job training at Friends Globe Travels Pvt Ltd, Bangalore for 45 days. (June- August 2007).
Projects
- On the job Training Report On ‘Organization Structure Study of Translanka Air Travels Pvt Ltd...’
- A Case Study on Snake Boat race of Kerala
- A Report on a Project tour to Panoramic Bhutan & East India.
- A Report on Organization Structure Study of Friends Globe Travels Pvt Ltd
- A study on passenger perception of services and facilities provided by Kingfisher Airlines.
Strengths
- Good Communication Skills & Interpersonal Skills
- Pleasant personality
- Active team leader and team player
- Optimistic
Interests
Traveling, reading, meeting new people

Declaration
I hereby declare that the above information is true to the best of my knowledge and reference shall be provided in need.
Stagy Stanly
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More Information about this submission and submitter :-
___________________________________________________
Submission ID : 4336226
Date & Time : 6th Jul 2011 7:28 AM (UTC)
IP Address : 122.172.124.152
Browser Info : Mozilla/5.0 (Windows NT 5.1) AppleWebKit/534.30 (KHTML, like Gecko) Chrome/12.0.742.112 Safari/534.30
Predicted Country : India

[Guest]

SAJIA SHAIKH
Email- sajia_shaikh AT yahoo.com
BPO senior Executive with more than 4 years of experience with good communication skills.
Proficiency Forte
- Ensuring high level of customer relationship with customer satisfaction.
- Responsible for meeting the committed performance level through providing support to all the organizational functions involved.
- Continuous analysis and recommendations for better performance and customer satisfaction.
Honours and Awards
- Has been given a highest rating (G4, P4).
- Was # 1 on the stack rank amongst more than 250 employees in the process
- Got Certificates for giving resolution to the Customers

Key Skills :
- Has excellent communication and public relation skills.
- Capable of Multi-tasking.
- Committed and dedicated towards work and goals.
- Possess a willing and “can do” attitude.

Education Qualification :
Degree University Year
B.com Mumbai University Mar-2006
H.S.C Maharashtra State Board Feb-2003
S.S.C Maharashtra State Board Mar-2001

OTHER QUALIFICATION :

Diploma in IATA (secured 1st Class)15th july2011
Attended CRS(Galileo) Traning.
Basic Computer Knowledge.
Work Experience
WIPRO BPO – April 2007 till date
CAPITAL ONE DSO (Jan 2009 – Till date)
Key Responsibilities :
Resolve customer queries regarding their credit cards.
Mentoring the team members and help them in every way.
Conducting Refresher trainings and giving feedback to the team members for
the improvisation of their performance.
CAPITAL ONE NHS (Apr 2007 – Dec 2008)
Key Responsibilities :
Handling inbound calls for customers concern about their credit cards.
Conducting huddles for the team and providing updates on a daily basis.
Monitoring agent calls and giving feedback.