BA Continuum India Pvt Ltd Mumbai : Back Office Process

[Rajkumargautam]

BA Continuum India Pvt. Ltd. Mumbai : Back-Office Process - Team Member

Designation: Back-Office Process - Team Member
Experience: 0 - 3 Years
Location: Mumbai

Job Description:
BA Continuum Solutions Pvt. Ltd., non bank subsidiary of Bank of America is conducting Walk-in Interviews for Back-Office process as a Team Member at Mumbai from 28th Jul'09 onwards

Job title: Back-Office
The primary responsibility for an associate is A‘Workout Plan’ (including repayment plan) is finalized for a borrower over the phone, the respective associate handling the ‘Workout’ mails the ‘Workout Package’ to the borrower. At this stage, Associates in the Workout Package Indexing (WPI) index these documents by product and type (‘repayment plan’, etc.). The workout package to be indexed can be between 1-40 pages in total.

Interested candidates may walk-in with a copy of their resume at the following venue.

VENUE:
BA Continuum India Pvt. Ltd.
9th Floor, A-Wing, Paradigm, Mindspace,
New Link Road,Building No. 12,
Behind Toyota Showroom, Malad(W)
Mumbai - 400064. India

Walk in Date : Monday - Friday
Time: 11:00am – 5:00pm

(The candidate needs to mention naukri.com on his/her resume)
This is strictly a Walk-in; please do not send your resumes by email.

Desired Candidate Profile:
Skill Sets Required:
Any Graduate.
Typing speed - 30 words per minute
Willing to work in shifts (24/7).
Work Experience: 0-36 months.
Good verbal / written skills

Company Profile:
BA Continuum Solutions Private Limited is a non bank subsidiary of Bank of America, set up under Bank of America's Global Delivery Center. Operating out of 4 locations in India, BA Continuum functions as Bank of America’s dedicated banking back office, providing back office support to Consumer, Wholesale and Capital Market groups as well providing IT enabled services support to the parent organization across the various business verticals.

BA Continuum offers exciting opportunities in varied banking and IT enabled services domains. While Hyderabad and Gurgaon offer Consumer and Wholesale banking services along with IT services, Mumbai’s BPO & Knowledge Service Center is dedicated to offering Mortgage Banking & Global Corporate Investment Banking Services.

We are guided by a set of principles, which define our goals with regard to customers, associates and the industry as a whole. We aim to be synonymous with excellence in offshore service delivery, continuously innovating and sharing best practices across the enterprise.

BA Continuum is an open, dynamic organization, which offers a work environment that is truly challenging and rewarding. Teamwork, meritocracy, diversity, openness and innovation characterize the atmosphere at BA Continuum.

BA Continuum is about getting things done and getting it done beyond expectations. We have a positive action bias, driven by a clear strategy supported by an active Six Sigma Program - we call it Quality and Productivity. We have also created an ecosystem enabling constant learning.

We are driven by Bank of America’s vision of becoming the World's most admired company. We are a part of a company that is amongst the most profitable companies in the world, amongst the largest banks in North America. Most Admired Company is just one step away.

Keywords: Typing speed, Graduate, ITES, BPO, Email Process

[Subhashis]

Hi,
I am Subhashis Mukherjee from Kolkata willing to visit Mumbai for Interview in next week. I have vast back end experience in the past working in a leading Power Generating Co. in Kolkata, India. My typing speed is 65 wpm with 100% accuracy. I found this job is highly suitable for me. I am confortable working in shifts.
Looking for your urgent reply so that I can appear for the walk-in in Mumbai.
My contact no.9231646311 and email id - [EMAIL="subhashismukherjee AT yahoo.com"]subhashismukherjee AT yahoo.com

Best regards,
SUBHASHIS MUKHERJEE

[Guest]

Hi i am prabhat from delhi my typing speed in 30 wpm , i want to join your company , so it is possible for your side that u arrange a telephonic intervies for my no. is 9313120725.


Thankyou

I am working for a nbfc in hyderabad but all way like to for BA Continuum india pvt ltd

If any jobs to my profile pls call 040-27892514.

bhavesh

Hi,

I'm Nilesh from Mumbai, having 4.5 years of experience into BPO field. Worked as a web based non-voice customer care executive for 4 years, also have knowledge of handling WFM responsibilities.

Request you to kindly specify your email address, so that I can email you my CV.

Thankx.
Nilesh.

I am Rohit Pinto from Mumbai for Interview in next week. I have vast 10+ years back end experience in BPO, Insurance Processes. At present working for X-changing in Bangalore. My typing speed is 65 wpm with 100% accuracy. I found this job is highly suitable for me. Looking for your urgent reply so that I can appear for the walk-in in Mumbai. My contact no.09902980544 and email id - rohit000001 AT yahoo.com

Best regards,
ROHIT PINTO

Hi,

I am working in WNS for more than 3 years in backoffice.
I am dealing with British Airways payment.
My typing speed is 45wpm.

You can contact me 9819079161

Regards,
Ganesh Chakravati

With reference to your advertisement, I wish to apply for the above mentioned post.

hi...i am looking for back office job

Hi,
I am Bhanu Pratap have 3 years experience in health insurance process as an auditor.I am interested to apply for the given post.My email id is: bhanu.bisht@gmail.com. and contact No.is .

[Guest]

Dear Sir/Madam,
I have gone through your advertisement for the job vacancy. I am accounts graduate having good knowledge of back office work, having 45 wpm typing speed with good accuracy. I will available in Mumbai from 10th December onwards and looking for the kind of job offered by you. Kindly let me know whether I am capable or not.

Waiting for reply.

Thanking you,

With regards,
Shova Limbu
Contact No. 9674197145
Email Id- shovas2118@gmail.com

[Guest]

Hi i am a well wisher just to advice u guys that by posting msgs on this website that ur r interested in the job will not help u....u need to go to bank of America to gv ur interview they will not reply back to u here...i have been in the bpo industry for more than 7 years now i know how it works just to keep u guys informed that gop for the interview rather than waiting for a reply or a phone call on ur tel #'s

[Guest]

hi,
my name is Avinash Singh.
I m luking for back office job.
If you have any vacancy then contact me on
avisinghisking@gmail.com
.
Thanks.

[Guest]

Hi,

I am Anitha,I have 28months of experience in Bank of America,Hyderabad and am interested in working for BOA,Mumbai.Please let me know if there are any vacancies.

My number-
Email-anithavuppala@gmail.com.

Thanks,
Anitha.

[Guest]

Shashikant Raghunath Dond
Email Address : -shashikant.dond AT gmail.com ,
shashikant_dond AT yahoo.co.in
__________________________________________________________________________________

OBJECTIVE
Seeking leadership assignments where my Quality and Operations Management along with Process and Customer Relationship abilities will be useful for improving productivity and profitability of the organization. I have extensive experience in Service & Insurance industries. I love to learn, and am always up to a challenge.
EMPLOYMENT
Carrier Air-conditioning & Refrigeration Ltd.
September 2010-Present
MIS Executive
- Preparing offers of annual maintenance contract for customers.
- Preparing estimates and quotations for repairing jobs and send it to customers.
- Preparing lost customer data & MIS and refreshing it on regular basis.
- Interface between datasheets /cheques collected & submission to commercial. Keeping a record of every day’s revenue collected & given to Commercial Department and in the end of every day MIS send to Regional Service Manager on daily basis.
- Download data from SAP and check that all revenue that can be collected has been booked in SAP and also check that its invoicing is done and it is credited to dealers account or not.
- Create a daily MIS for warranty spares processing / Service Order No. creation / Service Order No. communication to all service execs & commercial.
Reliance Life Insurance Co. Ltd.
January 2008 - May 2009.
Executive
- Handling RTO Process, and make sure all the documents redirect to the login branch within the TAT.
- Monitoring reports and performance pertaining to the TAT (Turn around time) calculations and overall quality on a regular basis.
- Single point of contact for all of the company’s branches in the country for RTO.
- Publish RTO % and Delivery % of all courier vendors monthly.
- Prepare weekly and monthly MIS and presentation and publish it to Management.
- Handling All India login to dispatch MIS and TAT analysis.
Vendor Management :-
- Managing current courier vendors like Blue Dart, DTDC, Professional, Overnite, Speed post, Sify Scanning Ltd.
- Bill reconciliation of all vendor and coordinating with finance department till bill payment get cleared.
Achievements :-
- TAT reduction from 30 business days to maximum 4 business days, resulting in substantial decrease in overall customer dissatisfaction.
______________________________________________________________________
EDUCATIONAL QUALIFICATION
- Bachelor of Commerce with Second class from Bedekar College of Thane.
(Mumbai University)
- Higher Secondary Certification with First class from Dnyansadhana College.
(Mumbai University)
- Passed SSC examination with Pass Class from New English School.
(Mumbai University)
- Complete Hardware & Networking Course
- Complete Cisco Certified Network administration course (CCNA).
______________________________________________________________________________
SKILLS
- Excellent knowledge of MS office i.e. Ms Excel, Access, Word, PowerPoint, Outlook.
- Good knowledge of SAP i.e. System Analysis and Program Development.
- Life Asia, DCTM, E-CRM.
______________________________________________________________________________

[Guest]

SHRAVANTI VINAYAK DESHPANDE.
E- Mail : rani_7054 AT rediffmail.com
________________________________________

Seeking senior level managerial assignments in profit Centre operation / Sales & Marketing / Business Development with a growth oriented organization in Banking/ Financial Sector.
________________________________________
PROFESSIONAL SYNOPSIS
A dynamic professional with 2.5 year experience in strategy planning & Management, sales & Marketing, Business Development, , and team Management in the Banking sector
Presently working with ‘IFFCO TOKIO GENERAL INSURANCE’ Mumbai as ‘Team Leader’ In back Office, Since June 2010 to till date.
CORE COMPETENCIES
- Strategy planning & management
- Establishing short/long term budgets in true with the corporate strategies for achieving business targets.
- Bossiness Planning, forecasting and analysis for assessment of revenue potential in business opportunities.
- Analyzing & reviewing the market response/ requirement and communicating the same to the sales teams or accomplishment of the business goals
- Sales & Marketing / Business Development.
- Overseeing the entire sales & marketing operations thereby achieving increased sales growth.
- Utilizing client feedback & personal network to develop marketing intelligence for generating leads.
- Identifying streams for revenue growth & developing marketing plkans to build consumer preference.
Team Management
- Leading, mentoring, training & monitoring the performance of the team members to ensure efficiency in process operations and meeting of individual & group targets.
- Creating and sustaining a dynamic environment that fosters development opportunities and motivates high performance amongst team members.
ORGANIZATIONAL EXPERIENCE
Since Feb’09 - May’10 with ‘TECHNO INSURANCE PVT LTD’ Mumbai
Key Deliverable
As Sr. Team Leader.
- Managing a team of 12 Executive.
- Responsible for recruiting new executives as per requirement.
- Conducting the productivity analysis and preparing the month to date sales report.
- Cementing healthy relations with the corporate clients for seamless functioning of business.
- Spearheading and motivating the sales team for generating more business.
- Training the sales team for enhancing their professional skills.
- Taking various initiatives for cost control.
-
May’07 – Dec’08 with ‘ABN AMRO BANK’, Mumbai as ‘Team Leader’ (DST – First Express Projects Private Limited)
- Accountable for selling corporate liability and individual credit card.
- Spearheading a team of 20 Tele Callers, 10 Documents Executives and 2 back office staff in coordination with Tele callers.
- Taking initiatives for achieving the month targets.
- Recruiting and training the executives as per the business requirement.
QUALIFICATIONS
2007 – Bachelors Degree in Comm (B.Com.)
2004 - H.S.C Passed in Mumbai University.
2002 - S.S.C Passed IN Mumbai University.

[Guest]

PRAGNESH JOSHI
E Mail : pragnesh_j AT sify.com , pragnesh_j AT yahoo.com
Assignments in Back End Operations / Client Servicing with a growth oriented organisation of repute.
An Overview
- A competent professional with nearly 8 years of experience in Back End Operations & Client Servicing.
- Associated with Batlivala & Karani Sec Private Limited, Mumbai as Back office Incharge (Operations)
- Adept in handling Branch coordination, operations, client servicing and team management activities.
- Skilled in effectively managing documents for streamlining systems to facilitate achievement of organizational objectives and ensure profitability of operations.
- Deft in handling overall functioning of processes & implementing processes in line with the guidelines.
- Possess excellent interpersonal, communication & organizational skills with proven abilities in team management, customer relationship management & effective crisis management.
Areas of Expertise
Back End Operations
- Providing support to the team by preparing proper proposals on sales and inventory.
- Extending administrative / back office support to the team.
- Networking with the coordination team to collect and collate data about the market movement.
- Coordinating with Sales Manager in planning & implementing monthly sales strategy.
- Identifying loopholes in business plans & suggesting corrective actions to improve the same.
Customer Relationship Management
- Mapping client’s, identifying improvement areas & implementing measures to maximize satisfaction levels.
- Ensuring continuous interaction with the Product Mgrs to make sure that area of concern can be worked upon for improved service levels.
Team Management
- Leading, mentoring & monitoring the performance of team members to ensure efficiency in process operations and meeting of individual & group targets.
- Framing work direction and plan for the associates after thorough assessment of their capabilities.
- Preparing & presenting various monthly reports pertaining to process/productivity.
- Formulating training programs to suit the dynamic environment & enhance efficiency.
Employment Record
Jun’07 till Dec 09 with Batlivala & Karani Sec Private Limited, Mumbai as Back office Incharge
Responsibilities :
- Generating Report for Pan India reports of all the products for the future perusal of the organization.
- Designing the Software for dynamic systems & smoother coordination.
- Coordinating with the Product Managers & Back Office Incharge for preparing accurate records.
- Upgrading MIS Systems according to the branches & product offering
- Establishing branch for preparing MIS.
- Handling the back office operations of all the products.
- Establishing & implementing system process for Branches (Pan India).
- Conducting Training Sessions for The Branch Staff on MIS Delivery.
- Arranging Product Training for Back office, Front office from Associates.
- Spearheading a Team of 7 Back office including 5 incharges, 1 Software Programmer & 1 Accounts Executive.
Attainments :
- Introduced a strategy to club all branches at one place thru Instant Messenger, FTP
- Computerised the software for all Departments & Products.
- Generated software’s for MIS & System Process.
- Enhanced the efficiency of the process by implementing IT.
Dec’05 to Jun’07 with Mangal Keshav Securities Ltd., Mumbai as Mutual Fund & IPO -Incharge
Responsibilities :
- Co-ordinating, and communicating with Mutual Funds, Registrar Transfer Agents such as Karvy Consultancy, Cams Distributors, Citicorp, MCS & Templeton.
- Monitoring for the accurate and timely generation and submission of portfolios to Branches.
- Sending Regular Portfolios, Reports, A/c statements to Branches Local & All over India.
- Arranging & distributing IPO’s, mutual fund forms to branches all over.
- Uploading Data & Processing of Transactions Received from RTA’S & Funds.
- Allotting Broker Code(s) to Sub Brokers (Only primary Market issues).
- Resolving the Client Queries by rendering valuable solutions.
- Taking the reports from the Relationship Managers of the organization.
- Signing Sub Syndicate with BRLM’s (Lead Managers) along with form requirements & bidding centres.
- Arranging & distributing IPO forms to Branches and Sub Brokers.
- Co-ordinating, and Interacting with Registrar Transfer Agents such as Karvy Consultancy, Intime Spectrum, MCS so on for query.
- Allotting Broker Code(s) to Sub Brokers (Only primary Market issues).
Attainments :
- Interfaced with the bankers for negotiation during IPO for Brokerage.
- Negotiated with the Mutual Funds Manager for Higher Brokerage for New Fund offer.
Feb’04 to Nov’05 with Anand Rathi Securities Private Limited, Mumbai as Back Office( Senior Executive
Mutual Fund)
Responsibilities :
- Co-ordinating and interacting with Mutual Funds, Registrar Transfer Agents such as Karvy Consultancy, Cams Distributors, Citicorp, MCS, Templeton.
- Monitoring of accurate and timely generation and submission of portfolios to branches.
- Submitting regular portfolios, reports, A/c statements to branches local & all over India.
- Arranging & distributing IPO, Mutual Fund forms to branches all over
- Uploading data & processing of transactions received from RTA’S & Funds(Cams/Karvy/Birla/Templeton).
- Allotting Broker Code(s) to Sub Brokers (Only primary Market issues)
- Solving Client Queries as per requirement.
May’03 toJan’04 with Sanjay Maintenance Services Private Limited, Mumbai as Administrator Cum
Computer Operator
Responsibilities :
- Co-ordinating with Area Managers, Supervisors for fulfilling the Labour requirement.
- Releasing the monthly billing of Clients.
- Recovering payments from Clients through follow ups
- Gauging the records of Supervisor & Area Managers.
- Preparing employees leave applications, Monthly Salary, Fine BookS, Site Machinery Report- , Client Payment Records. Visiting Sites for survey to quote Supply of Manpower & Material.
- Keeping Track of Problems at Site & Scrutinizing.
- Coordinating with Administration officer(s) regarding House-keeping problems & requirements.
- Keeping track of Machinery requirements on sites.
May’02 to Apr’03 with My Computer Education as Administrator/ Computer Operator
Responsibilities :
- Interfacing with the manager for coordinating sales promotion activities.
- Maintaining monthly records of students for monthly installments.
- Analyzing & maintaining student’s track record for course updation.
- Collecting & Maintaining Database of students for further Enquiry & Enrolment.
- Finalizing Ads report Viz. Brochure, paper, pamphlet & cable Ads.
- Co-ordinating with center manager regarding institutional problem. (Viz. Staff / Salary / Attendance).
- Maintaining monthly records of stock for official purpose.
- Preparing & releasing payments of clients.
- Preparing monthly statement of salary of Staff & Supervisors.
- Releasing monthly billing to clients.
- Paper documents viz. drafting letters, quotation.
Commenced Carrier
Tenure Organization Designation
Feb’01 to Apr’02 CAT Education Faculty/ Career Counselor
Academia
- X, XII, B.Com.
IT Knowledge
- Ms - Office from C-DAC Computer Training Institute.
- E-Commerce from Boston's Computer Institute.
Operating Systems : Ms-DOS, Windows 95/98.
Application Software : MS-Office.
Web Designing : HTML, DHTML, Dreamweaver-3, Photoshop: 6, Flash-5, Swish-1.5, GIF
Animator-3, Fireworks 3
D.T.P []: PageMaker 6.5, Coreldraw: 10, Photoshop-5.5 / 6

[Guest]

REFLECTOR
Manpreet singh
E mail : Sonu932 AT hotmail.com
CAREER OBJECTIVE
Seeking challenging and growth oriented position in an organization with values innovative solution, teamwork, technology and which could utilize the inherent talent of the incumbent to the maximum.
QUALIFICATION
- PGDCA From PTU
- Graduation in psychology from Punjabi University in 2008
- Passed 10+2 from P.S.E.B. with 67% marks in year 2004-05.
EXPERIENCE
- Worked with Vodafone Essar. Phase VII Industrial Area, Mohali.
- 16 month as a senior customer care executive.
Job Profile : Worked in inbound customer service of North India.
- Currently : Worked in Excel Call Net as a Verification Specialist. (KPO Process)
RELATED SKILLS
- Can work in 24x7 environment.
- Can handle the queries of customers.
- Customer service orientation.
- Soft spoken with customers
- Can adopt thy self according to the working environment.
- Good written and spoken communication skills.
COMPUTER KNOWLEDGE
- MS-Office
- Net Surfing and Internet Knowledge.
- C, C++, Java
INTEREST S
- Playing Cricket
- Listening to music
- To interact with people and making new friends.

[Guest]

Surendra Kejriwal
surendrarkejriwal AT gmail.com
Objectives
To obtain creative and challenging position that enable me to work on newer technologies and gain expertise in Action Script as well as help me to obtain a good commercial value.
Summary of Skill Sets
Key Skills
- Flash game development
- Flash e-learning modules development
- Multimedia and Code integration in Flash
Technical Knowledge
Languages :- Action Script 1.0, Action Script 2.0, Action Script 3.0, Flex, JavaScript, HTML, Basic PHP
Platforms :- Windows xp
Tools :- Flash CS 5, Dream Weaver , Captivate, Photoshop
Exposure of Action Script
- Working with classes and other Object oriented programming methods like inheritance, polymorphism etc.
- Action Script and XML integration
- Action Script and Audio-Video integration
- Action Script and Design elements integration
- Animation and Action script integration, Animation through Animation.
- Various Forms Development and validations
- Game development (like : Shooting games, Memory games, Math related games etc.)
- User Interaction development for e-learning modules (like : Click to reveal info, Drag and Drop activities, Single-Multi Choice Questions (SAQ, MCQ), Branching Scenarios, User Input validations etc.)
Programming Methodologies
- Object oriented Programming
Multimedia Skills :
- Designing (Using Corel Draw, Photoshop)
- Image Editing (Using Photoshop)
- Sound Editing (Using Sound Forge)
- Video Editing (Using Adobe Premier)
- 3D Modeling and Animation(Using 3D Max)
Professional Experience
Team Lead And Game Developer
Hi-tech Peoples (Mumbai -Maharashtra) 15th December 2008 – 4Th Feb 2011
Responsibilities :-
- Develop Logical structure or Framework for game development project
- Manage work flow of game development by coordinating with Designers and other developers
- Be the part of Flash based game development as Game Developer
- Review and testing of Game at the end of Development.
Achievements :-
- Learnt and learning various fundamental best practices of game development in Flash.
- Explored various untouched aspects of Action script 3.0 And Adobe AIR
- Developed many games on my own and Framework
- Developed Application in FLEX With Database(PHP)
Media Developer
Fuel IT (India) Private Ltd. (Mumbai -Maharashtra) 20th June 2005 - 12th November 2007
Responsibilities :-
- E-learning modules development
- Develop Structure or Framework for learning module development
- Develop various interaction components like Click to reveal info, Drag and Drop etc
- Lead other junior Media Developers.
- Manage work flow e-learning module development by coordinating with Project Managers, Instructional Designers, Designers and other developers
Achievements :-
- Understood the power Team work
- Got exposure of various e-learning aspects.
Media Developer
IL&FS Education & Technology Services Ltd. (Mumbai -Maharashtra) 7th August 1999 - 17th June 2005
Responsibilities :-
- E-learning modules development
- Lead junior media developers
- Coordinate with team members
Achievements :-
- Got first exposure on E-learning course development
- Learnt Flash and Action script
Education and Trainings
Title Name Of Institute Year Of Completion

Action Script 2.0
Techno Point 2006

3D Max
Digital Academy 2003

Computer Hardware and LAN Networking
Jetking 1997
Java NIIT Running
Summary of Qualification
- B.CoM from Mumbai University

[Guest]

Resume
RAHUL KUMAR
Email ID : rahulchaudhary442 AT gmail.com
OBJECTIVE :
To associate with a progressive company to a contribute my knowledge, skills and ability for the company that offers security and professional growth where I can excel my experience.
EDUCATIONAL QUALIFICATION :
- Pursing Post Graduation from Dr. B.R.A. University Agra (M.A.)
- Graduation from Dr. B.R.A. University Agra (B.A.)
- Intermediate from U.P. Board
- High School from U.P. Board
TECHNICAL QUALIFICATION :
- One year Six Month Diploma in computer CFA+ (Certified Financial Account) from Institute of Account & Management.
- One year Diploma in computer application
(MS Office 2003, 2007, & Internet)
ACCOUNTING SOFTWERE :
Tally 9.0 & Tally 9 ERP, Fact & Busy 3.5
EXPERIENCE :
1. Organization : ADFC PVT LTD an affiliate of HDFC BANK
Designation : Jr. Officer (Retail Assets)
Duration : 4 Month Experience
2. Organization : Hotal Heera Kunj Residency
Designation : Accountant
Duration : 1 January to till day
PERSONAL STRENGTH :
- Sincere
- Hard Worker
- Fast learner
- Work within timescale
- Active team player
BANKING PACKAGES :
Excellent knowledge of banking software’s such as Finware, LOS

DECLARATION :
I hereby declare that the above furnished details are fully true to the best of my knowledge and belief.
DATE : Rahul Kumar PLACE:

[Unregistered]

My name is bindu jaiswar. I am b.com. graduate with 56%. I stay in goregaon west. I have no work experience in any field and I am totally a fresher.