Katriya Hotel Towers Hyderabad : DUTY, LOBBY MANAGER

[Admin]

Katriya Hotel and Towers Hyderabad / Secunderabad : DUTY MANAGERS / LOBBY MANAGERS
Website: http://www.katriyahotel.com/main.asp

Keywords: Duty Managers

Designation: DUTY MANAGERS / LOBBY MANAGERS
Experience: 5 - 10 Years
Location: Hyderabad / Secunderabad
Education:
UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization
Industry Type: Hotels/ Restaurants/Airlines/Travel
Functional Area: Hotels, Restaurants
Posted Date: 24 Jul 2009

Job Description:
Motivate & develop the team to ensure smooth functioning and promote teamwork
Achieve guest satisfaction & organizational profitability through effective utilization of all resources
Monitoring and supervising service flow in the assigned outlet

Desired Candidate Profile:
Preferably a graduate with min 5 yrs experience in the hospitality industry
knowledge of the Food & Beverages, its facilities & services
Hands-on approach in operational aspects
Should be fluent in English
Good Interpersonal and supervisory Skills

Company Profile:
We have Two Reputed 3 Star Deluxe Hotels in Hyderabad



1). 234 rooms, 3 Restaurants, 2 Bars, 18 banquets halls, swimming pool, Health club, 250 vehicles parking.



2).84 rooms, 7 banquets halls, 3 Restaurants, Bar, Swimming

Executive Name: Mr K Purushotham Reddy

Address:
Not Mentioned

Email Address: hrd@katriyahotel.com

Telephone: Not Mentioned

Keywords: Duty Managers

[Guest-IJT]

Name : vrushali choudhari
Email : vrushali_choudhari85 AT yahoo.co.in
Designation / Skillset : unit operation hear

Resume :

HOUSEKEEPING
Five years of experience in House Keeping Department in exclusive hotels. Excellent qualification in planning, budgeting, expense control, staffing, training and quality management. Contributed to reflect the quality of highest standards and to achieve maximum guest satisfaction.
PROFESSIONAL WORK EXPERIENCE
PROPERTY SOLUTIONS (I) PVT LTD.
Designation - Operations Executive March, 2011 – till date
Radisson Hotel June, 2009 – Feb 2011
Designation - House Keeping Executive
- Handling team of 30 + associates.
- Demonstrates an ability to acquire the following attributes : leadership, initiative, problem solving, prioritizing, delegation, training and developing subordinates, goal setting and being goal oriented.
- Open the department and prepares daily work assignments.
- Follows up on all outstanding issues from the previous shift.
- Ensures that each guestroom is inspected by her in a given period of time, including VIP rooms, expected staying on daily basis.
- Inspects all renovation projects and ensures rooms are defect free before releasing.
- Communicates daily with Executive Housekeeper on all the activities incurred during the operation.
- Maintains records for all special cleaning tasks.
- Co-ordinates all repairs and refurbishments.
- Ensure that all supervisors and attendants maintain the equipment correctly.
- Ensures that all guest complaints and requests are promptly and efficiently dealt with by way of communication and delegation.
- Assist in all inventories.
- Ensures that all employees are familiar with the policies and procedures relating to fire emergencies, evacuation, safety and first aid.
- Co-ordinates Pest control operation of entire hotel.
- Co-ordinate with contract workers for quality of work.
The O Hotel January, 2008 – June, 2009
Designation - House Keeping Executive
- Handling team of 20 + associates.
- Assists the Executive Housekeeper in managing the Department.
- To maintain the Hotel image and ensure that the hotel environment reflects quality of highest standards.
- To achieve maximum guest satisfaction.
- Assist the Executive Housekeeper in daily operations relating to public area & guest floors.
- Take charge of the department in absence of the Executive Housekeeper.
- Demonstrates an ability to acquire the following attributes : leadership, initiative, problem solving, prioritizing, delegation, training and developing subordinates, goal setting and being goal oriented.
- Conducts daily briefings with Housekeeping Supervisors
- Communicates daily with Executive Housekeeper on all the activities incurred during the operate Maintains records for all special cleaning tasks.
- Assists the Executive Housekeeper in controlling cost.
- Maintains records for all special cleaning tasks.
- Ensure that all supervisors and attendants maintain the equipment correctly.
- Ensures that all guest complaints and requests are promptly and efficiently dealt with by way of communication and delegation.
- Co-ordinates all repairs and refurbishments.
- Ensure that all supervisors and attendants maintain the equipment correctly.
Royal Orchid Golden Suites July, 2007 – January, 2008
Designation - Floor Supervisor
- To ensure all guestrooms, guest floors are maintained in immaculate condition at all times.
- Open the department and prepares daily work assignments.
- Follows up on all outstanding issues from the previous shift
- Ensures all reports are delivered to the front desk.
- To maintain clean, attractive, comfortable and safe surroundings for guest.
- Ensures that each guestroom is inspected by her in a given period of time, including VIP rooms, expected staying on daily basis.
- Inspects all renovation projects and ensures rooms are defect free before releasing.
- Blocks all out of order rooms – Public areas for repair maintenance
- Co-ordinates all repairs and refurbishments.
Deccan Rendezvous July, 2006 – June, 2007
Designation - Floor Supervisor
- Allocation of duties on floor to the room attendants as per the work load and priority.
- Maintains par stocks of linen, Guest and cleaning supplies for floors as prescribed.
- Ensures proper placement of VIP amenities like fruits, chocolates, cookies, minibar and flowers in VIP rooms.
- Ensures that lost & found items are immediately notified to the housekeeping control desk and deposited as per rules and procedures.
- Maintains various records such as –Rooms/Corridors carpet shampooing registers, extra cleaning, window cleaning etc.
- Keeps Executive housekeeper & Deputy Housekeeper informed about the general condition of the rooms to plan major repair and renovation. Proper handling of equipment and their timely maintenance. Checking the proper
- Allocation of duties and responsibilities to the staff on shift.
- Training of staff on the job.
- Attends department briefings and meetings as stipulated.
- Maintaining various records like – Scrubbing of Granite and marble floors and shampooing of carpets and upholstery.
ACHIEVEMENTS
1. Best employee of the month of October, 2007 in Royal orchid golden suites
2. First Prize in Agarwal Overseas Quiz Competition held at Bharti Vidyapeeth.
ACEDEMIC PROFILE
- Bachelor of Hotel Management & Catering Technology from Navyug Vidyapeeth
(Bombay University), 2007.
- Diploma in Hotel Management from Bharti Vidyapeeth (Bombay University), 2006.
PROFESSIONAL TRAINING
- Taj Blue Diamond, Pune
Duration - 16th May, 2005 – 15th June, 2005
Department - Housekeeping
- Taj Sats, Air Catering Ltd., Mumbai
Duration - 16th Nov, 2004 – 31st Dec, 2004
Department - Cold Kitchen & Bakery
- Le Meridian, Pune
Duration - 25th May, 2003 – 7th July, 2003
Department - Housekeeping
- Baker’s Basket, Pune
Duration - 26th Oct, 2002 – 18th Nov, 2002
Department - Bakery & Confectionery

(Vrushali Choudhari)
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Submission ID : 4233021
Date & Time : 9th Jun 2011 4:14 PM (UTC)
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