Inbound Customer Care, Technical Support, Billing support, email marketing and live chat

[synctel]

We are planning to migrate this customer care center from UK .We are willing to start a two tier business plan with your call center which will be initiated as follows :1. Tier one : Customer Care and Technical Support. 2. Tier Two : Billing support, email marketing and live chatsupport.
Interested Call Centers please contact ASAP. Centers ready to start immediate ,please contact. Also email your company's profile and contact details to support@synctel.co.uk

Regards,

Andrew Anderson

[Dithin]

Please send more information to dithin_raj AT rediffmail.com

[Guest]

VIGNESH.R
E-MAIL-rv2656 AT gmail.com

To pursue long-term career in a professional organization enabling company objectives of growth, customer satisfaction and service Indus try
An Overview
________________________________________
- Completed Diploma in Electrical & Electronics engineering from Apollo polytechnic college(2007-2010)
- Believe in continuous learning and an innovative approach.
- Adaptable and a quick learner; possess skills to work under pressure.
- Possess good communication & interpersonal skills.
ACADEMIC CREDENTIALS
________________________________________
- Diploma in Electrical & Electronics engineering from 2007- 2010.
- Percentage-76%
- Percentage in 10th -60%
Other Technical Qualifications :
Done computer applications in CSC & NIIT, pc hardware,CCNA in NIIT

[Guest-IJT]

Email: usha_mkiran AT yahoo.com

Objective:
To become a successful person by utilizing resources and learn new things and work better for the organization. Seeking a quality environment where my Knowledge is shared and enriched.

Education:
. Master of Computer Application from Nagarjuna University with 75% (2000-2003).
. Bachelor of Science (electronics) from Nagarjuna University with 86% (1997-2000).
. MPC (EM) from Board of Intermediate Education, Andhra Pradesh with 81% (1995-1997).
. SSC (EM) from Secondary School Education Board, Andhra Pradesh with 75%.

Technical Skills:
Operating Systems : WIN-98,NT,2000,XP.
Languages : C,C++.
Front End : Visual Basic 6.0.
RDBMS : Access, SQL-Server 2000.
Tools : crystal Reports
Web Technologies : ASP, Html.
NET Technologies : C# , ASP.NET.
Web designing : HTML, Photoshop 6.0.

Abilities:
. Interested to learn new things
. A good supporting person in the working team
. Ability to work under pressure
. Prompt courteous and professional at all level and time

Technical Abilities:
. Completed lower in typing and hands on operation on keyboard.
. Undergone Training on Medical Billing from Silpa Infotech Ltd.
. Perfect in patient entry, cash posting and transaction entry.
. Perfect in Patient Billing.
. Worked on cash denials, transmission rejections.
. Know month close, transmission process, day close and running AR reports in Medical Manager software.
. Undergone training for six sigma yellow belt.
. Undergoing training for Medical coding.

Medical Billing Softwares:
o Worked on Medical Manager Software.
o Have an idea on Medisoft Software.
o Worked on Medic software for 1 year.
o Working on Medaz and Script systems software.

Rewards received in Intellisight India:
- Commendable Certificate from our COO for best performance for 3 times.
- Most Consistent Performer Award for the 3rd Quarter.

Rewards received in Nipuna Services:
- Best Performer award for high productive for 8 months.

Claim Processing :
Working on HOD software.

Experience:
Presently working at Atrinova IT consulting as Sr. Process Associate.
Worked in Nipuna Services from October 2006 to October 2007.
Worked as Sr.Process Associate in IntelliSight India Pvt Ltd from July 2004 to October 2006.

Assignments at Atrinova:
- Quality Checks of new demos and the charges and maintained error log for this.
- Maintained a production report of my team members.
- Analysing the rejection and denial claims.
- Working on AVR calls of insurance for claim status.

Assignments at Nipuna Services:
Project- Claim Processing
- Processing HCFA forms (updating hcfa data on HOD with conventions).Updating the related data from HCFA forms to software, that is needed by insurance company.
- Auditing the claims done by the associates.

Assignments at Intellisight India Private Limited:

Project - Medical Billing

Downloading :
- Downloading files (Charges, Cash, AR Files, Denials etc) received from front office and updating in the excel sheet on daily basis.
- Checking for the duplicate files received from onsite.
- Allotment of files to my team members.

Charges and Demos:
- Entering new demos and checking for the existing demos along with the eligibility for the insurances.
- Entering charges and checking duplicate charges.
- Posting Cash (copays) if any, paid by the patient at the time of visiting the Doctor.
- Updating AR Calling Log for any pending details of an insurer.
- Intimating pending report to onsite office periodically and following it up to see that the data is updated.
- Worked on Hospital Charges and maintained Tracking Sheet for this.
- Quality Checks of new demos and the charges and maintained error log for this.
- Maintained a production report of my team members.

Cash Posting:
- Check for the Duplicate Payments.
- Verification of EOB's (Explanation of Benefits) before cash posting and keeping follow ups if necessary.
- Cash posting while considering the flipping between the insurance options contracted by a patient.
- Keeping track of denials.
- Maintenance of daily close regularly complying QCD (Quality Checked).
- Coordinate with Manager in Data Transmission.

Projects Done:
www.Perfumelake.com

Web Technologies : ASP 3.0,Html.
Scripting : JavaScript.
Component tool : Visual Basic 6.0
Tools : Visual Interdev 6.0, FrontPage.
Database : SQLServer 7.0.

It's an online sale for the Branded perfumes for US based customers. It includes customized view for the various types of the costumers, various brands that have searching capabilities.

Customers can select their products through shopping cart and purchase with the credit card. The Administrator can post new products which has customized view for the administration. He can generate the reports on sales and customer information.

Sales Promotion System
Front End: Visual Basic 6.0, VBA (MS word)
Back End: SQL Server 7.0.
Tools: Toad 6.3

Description:
Sales Promotion System automates all the activities related to beverages sales promotion like Invoices against Purchase Order sent. Sales Manager / Sales Executive Details, the standard beverage brands, categories, grades, depot details, retailers, monthly / weekly sales. This product also caters to the attractive gift package provided by the distillery to the retailers. It keeps track of gift article management where in articles issued to sales executives, gifts or cash Settlements are covered. It generates pay slip.