Ion Exchange Services Ltd Gurgaon : Customer Relation officer

[Rajkumargautam]

Ion Exchange Services Ltd Gurgaon : Call coordinator/ Customer Relation officer [MALE ONLY]

Designation: Call coordinator/ Customer Relation officer [MALE ONLY]
Experience: 0 - 1 Years
Location: Gurgaon

Job Description:
Able to handle office Administration, maintenance of file and record at office, able to work on computer. Able to attend customers call & Telephonic Enquiry. Candidate preferred from Gurgaon or Near by Area only.

Desired Candidate Profile:
Fresher with command over English & Computers can apply
Able to co-ordinate between Branches.

Company Profile:
VENUE FOR INTERVIEW
Ion Exchange Services Ltd.
1st floor
B-219 Naraina
Industrial Area Phase-I
Land Mark - Near Payal Bus Stop
Delhi - 110028
Contact No. – 011-25790027, 25896026

Email Address: iesl.recruit@ionexchange.co.in
Website: http://www.ionexchangeservices.com

Keywords: Front office, Receptionist, call coordinator, office Administration

[Guest-IJT]

Name : Umesh Kumar Prajapati
Email : Prajapati37 AT gmail.com
Designation / Skillset : TC &TT

Resume :

UMESH KUMAR PRAJAPATI
_____________________________________________________________
OBJECTIVE
To work in a globally competitive environment on challenging assignments that shall yield the twin benefits of job satisfaction and steady paced professional growth. WORK EXPERIENCE
Vodafone Essar Mobile Services Pvt. Ltd
PROFILE : Customer Support Executive ( August 2007 to January 2010 )
CURRENT PROFILE
ELIXIRCT Computech Pvt.Ltd.
Working as Customer Relationship officer

- Coordination and follow-up of Complaints/Requests with Next Level Performers ( I.T. team ).Resolving customers’ issues/complaints.
- Feedback sharing with Front-end agents.
Achievements
- Awarded as Best Quality Executive (Jan ‘07)
- Awarded as Best Prepaid Executive for 100% C-SAT (Feb’07)
- Awarded with Bravo Card for Best work in PREPAID SUPPORT TEAM (FEB’09)

INTOUCH SOLUTIONS Pvt. Limited – (December 2006- July 2007)
- Assisted customers on their Product & Services related enquiry/issues.
- Worked as an Subject Matter Expert in Prepaid Team
- Handled Escalations Desk.
- Roaster management of team.
- Managed the Postpaid Welcome Team of 25 agents (June – Feb’08).
- Managed the VAS-Selling Team of 16 agents in the month of Nov’07.
EDUCATIONAL QUALIFICATION
- Graduation from Puravanchal University in B.A. (PASS).
- Passed XIIth (U.P.Board Jaunpur ) from P. N. Inter college, Ballia.
- Passed Xth (U.P.Board Jaunpur) from P. N. Inter college, Ballia.

I hereby declare that all the information provided above is true to the best of my knowledge
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More Information about this submission and submitter :-
___________________________________________________
Submission ID : 4349529
Date & Time : 9th Jul 2011 5:04 AM (UTC)
IP Address : 120.59.63.96
Browser Info : Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/534.30 (KHTML, like Gecko) Chrome/12.0.742.112 Safari/534.30
Predicted Country []: India

[Guest]

CurriculumVitae
Rajesh Chandra Pahari,
Email id : rajeshpahari AT rediffmail.com …… rajeshpahari AT rocketmail.com
archipelagotouradvisor AT hotmail.com ……
SUB : .....................................
Carrier objective/motive : To work in organization where I can utilize my interpersonal skills and knowledge through high performance for mutual growth as well as of mine………Customers/clients satisfaction is my motto………
Education/Extra curricular and Academic profile :
1. Iintermediate from CBSE in the year 1994…….
2. Higher secondary from CBSE in the year 1996…..
3. B.A English Literature from Pondicherry University in the year 1999…..
4. Student of Fine Arts /Painting …Having 2/3 certificate of merit and inter school level competition…intersted to do landscape and creative art and a networker……
5. PGDCA from IECT Chennai…… M.A Sociology from Annamalai University.
.
Work Experience in Pvt. Sect. BPO/Non-BPO/NGO…etc., :
1 Worked in S.R Travel as Asst., manager to look after the calling profile for both Inbound and out bound for Jet Airways as well as for IAL …. And to look after the work of administration on daily basis, and moreover the work over hired Transports and as a Package tour operator & tour Manager for mainland/international guests/clients , Joined these organization after completion of college first as Office Executive from Jun 2000 to Apr 2007………..Left due to the resultant Tsunami’s lost , and the agency/firm shifted to Kerala.
2 Worked in Intellisourze , International Outbound profile as a Sr. CSR for U K process from Aug 2007 to Apr 2009 Left due to the process got shut, and back to home town, to look after fathers work & better opportunity..
3 Worked with v.customer as a Associate in in bound profile for Target.com process US online shopping
Fixed term employement basis from Oct 2011 to Dec 2011..
Part-time Worker on Project based/Contractual based job : Worked as a agent from 1997 Aug in JVG Group of companies…Worked as a Receptionist in 3* Hotel N.K International Port Blair, for more than one year….Worked as a Plantation Supervisor and store keeper in GO on DRM Basis ….Worked as Tutor also…
Note (On Self Business/Project based/as Networker) : …….. In gaps from 2009 to 2011 helped my father’s small scale business as well as looked towards to a networking and as a community worker/ field co-coordinator with NGO like HCDI (part-time) & Deep Prayas (full time) from 2009 to July 2010 project based work…
Ability : …… I can handle/manage to do the work of travels, online shopping, Admin., clerical, Transportation, Reception, customer care executive, Managerial as Asst. Mgr., supervisor, Receptionist, security ,store keeper ,health care, Office Assistant, Store Asst., customer handling…both in bpo , non bpo, kpo, captive unit, NGO, GO, Pvt.Sector, Corporate, Health care , Airport, Hotels and Institution’s …. In any field , which Iam looking for, to give my best outfit to the firm And organization………Hope for the best in Future & ultimo..and others as per company's norms and terms..
Strengths/Weakness/Believe :
Positive attitude, Punctual, Self motivation, Confidence, Team worker, Hard working, Innovative, Eager to learn, Eager to develop, Proactive…When I see the old age and the crippled child, Helpless person, If some work is incomplete……..learn than earn.
Therefore, I request you to kindly consider me as a candidature for the above mention post……as possible to you. I shall abide by the rules and regulations of the company/corporate/firm….In Travels/GO/NGO/BPO/KPO/Pvt.Sect/Institution/Agency/Hotels/Captive unit/Airport/Project/Healthcare/Administration…….etc.,
Thanking you,
Yours Faithfully,
Place : ………………………..
Date ……………............... ( Rajesh Chandra Pahari. )