Aditya Birla Minacs Bangalore : Walk in Technical Support Customer service

[mskavi]

Aditya Birla Minacs Bengaluru/Bangalore : Technical Support Associate
Website: http://www.minacs.adityabirla.com

Keywords: Customer service, technical assistance, hardware

Designation: Technical Support Associate
Experience: 1 - 2 Years
Location: Bengaluru/Bangalore
Education:
UG - Any Graduate - Any Specialization,Graduation Not Required
PG - Any PG Course - Any Specialization,Post Graduation Not Required
Industry Type: BPO/ITES
Functional Area: ITES/BPO/KPO, Customer Service, Ops.
Posted Date: 13 Jul

Job Description:

Technical Support Executive( Voice ) Day Shift

Candidates applying for this position should posses good communication skills with good hardware troubleshooting knowledge. Knowledge on Intel Products.

he/she should be able to speak any one of these regional languages- Malayalam or tamil or Telugu or Hindi.

Desired Candidate Profile:

Candidates applying for this position should possess good communication with good hardware troubleshooting knowledge.

Eligibility Criteria

Graduates.

If under graduates Min 1 year exp required as a TSR.

he/she should be able to speak any one of these regional languages- Malayalam or tamil or Telugu.

Company Profile:
Aditya Birla Minacs is part of the US $28 billion premium global conglomerate, the Aditya Birla Group. Aditya Birla Minacs was formed when Minacs, Canada's leading BPO company, and TransWorks, the BPO arm of Aditya Birla Group, joined hands to deliver a common vision: to become a leading global business process outsourcing (BPO) player.

Request you to schedule your interview time by calling me (PANCHAKSHARI) on 9743996161. This typically would be a personal interview. Please arrive at the Venue 15 minutes prior to your interview time.

Venue:

ADITYA BIRLA MINACS
Level 3 Block 4, Prestige Blue Chip
Near Diary Circle
Opposite Christ College
Hosur road Bangalore
Contact Person - Panchakshari
Interview Date: 13-July-09 to 17-July-09
Timings: 10:30 AM to 4:30 PM

Warm Regards,

Panchakshari Hiremath
ADITYA BIRLA MINACS
Executive – HR
Mob 9743996161
ADITYA BIRLA MINACS

Executive Name: Panchakshari

Address:
Not Mentioned

Telephone: 9743996161

Keywords: Customer service, technical assistance, hardware

[Guest]

Dear Sir,

I am seeking out for assignments in the field of Customer Support day shift job.I have pasted my Resume for your kind consideration.
I request you to kindly consider my candidature and provide me an opportunity to serve organisation.

Looking for your reply at the earliest.

Thanks and Regards

CURRICULUM VITAE

E-mail:- soumyarajesh2002 AT gmail.com

CAREER OBJECTIVE:

Seeking for assignments in the field of CUSTOMER SUPPORT EXECUTIVE so that my Inter-personal skills and knowledge will improve & also want to explore myself on the best of technologies to be a part of this creative and innovative revolution. I would like to contribute significantly to the growth of the organization and constantly improve my performance.

VISION :

To be Professional in attitude driven by the thoughts of proving my capabilities so that I could contribute substantially to the SUCCESS of the team.

PROFESSIONAL SUMMARY

- Expertise in executing projects in compliance to the quality standards.
- Communication skill and ability to understand customer’s requirements.
- Persistence - no looking back till the goal / purpose is achieved.
- Willingness to learn.

WORK EXPERIENCE
WORKED FOR HP AS CUSTOMER SUPPORT EXECUTIVE IN BANGALORE.
DEPARTMENT : CMG DEPARTMENT
NATURE OF JOB : CALL LOGGING, E-MAIL SUPPORT
DESIGNATION : CUSTOMER SUPPORT EXECUTIVE
WORK PERIOD : NOVEMBER 2007 TO AUGUST 2008

JOB PROFILE
- LOGGING THE CALL FOR CUSTOMER REGARDING THE ISSUE.
- TRACKING 4 HR RESPONSE FOR THE CALL TO GET THE ISSUE RESOLVED.
- RESPONSE FOR THE VOICE MAIL.

WORKED AT BUSINESS INTERNATIONAL AUTHORIZED AGENTS FOR XEROX IN BAHRAIN.
DEPARTMENT : MARKETING DEPARTMENT
NATURE OF JOB : SALES COORDINATOR, CUSTOMER SUPPORT.
DESIGNATION : CUSTOMER SUPPORT EXECUTIVE
WORK PERIOD : JAN 2006 TO JULY 2006

JOB PROFILE
- PREPARATION OF QUOTATIONS FOR XEROX PRODUCTS
- PREPARING FPO FOR XEROX PRODUCTS.
- COORDINATION WITH DUBAI FOR DELIVERY SCHEDULES OF XEROX PRODUCTS


WORKED AT SOFTWARE TRAINING CENTRE NIIT J.P.NAGAR CENTRE.
DEPARTMENT : MARKETING
NATURE OF JOB : COUNSELING AND LAB COORDINATION
DESIGNATION : COURSE ADVISOR & LAB COORDINATOR
WORK PERIOD : JUNE 2001 TO APRIL 2003
JOB PROFILE

- COUNSELING STUDENTS FOR ENROLMENT OF COURSES AT NIIT.
- CONDUCTING EXAMS AT SCHOOLS AND COLLEGES FOR
NATIONAL BHAVISHYA JYOTI SCHOLARSHIP FOR ENROLMENT AT NIIT.

- ASSISTING STUDENTS IN CARRYING OUT PROGRAMS SMOOTHLY.

WORKED AT DIGITAL SYNERGY PRIVATE LIMITED SELECTED FROM CAMPUS INTERVIEW CONDUCTED AT M.E.I. POLYTECHNIC AS A TECHNICAL ASSISTANT.
DEPARTMENT : PDC DEPARTMENT
NATURE OF JOB : TESTING AND DECODING

DESIGNATION : TECHNICAL ASSISTANT
WORK PERIOD : NOVEMBER 2000 TO MAY 2001

FIRE ALARM PANEL WITH AUTODAILER AND HOOTER WITHIN IT
- DECODE THE CIRCUIT DESIGN & ASSEMBLING THE COMPONENTS ON PCB AND SOLDERING IT.
- TESTING THE PANEL AND CORRECTING THE FAULTS IF ANY.
- HARDWARE FEATURES OF 8051IC, ITS REGISTERS, MACHINE CYCLE, ARCHITECTURE & INSTRUCTION PART OF 8051IC CHIP.
- SIMULATION OF THE CODE WRITTEN FOR IC CHIP 89C51 AND LOADING THE CHIP WITH THE CODE USING ORIOLE DISPLAY MODULE AND DECODE THE CIRCUIT USING IC CHIP P836.

SKILL SETS
1. OFFICE AUTOMATION : MS OFFICE
2. OTHER LANGUAGES : C, C++

SCHOLASTICS

1. DIPLOMA IN ELECTRONICS AND : MEI POLYTECHNIC COMMUNICATION ENGG.
2. PUC : BMS COLLEGE FOR WOMEN
3. SSLC : WOMEN’S PEACE LEAGUE

PERSONAL INFORMATION
DATE OF BIRTH : 18-04-1980.
LANGUAGES KNOWN : ENGLISH, KANNADA & HINDI.
HOBBIES : READING,LISTENING TO MUSIC .

DATE :

PLACE : BANGALORE (SOUMYARAJESH)

[Guest]

Revathi .M
Ss_rev AT yahoo.co.in

Career Objective

To build career with dynamic and professionally managed organization and to reflect high standards of performance making optimum use of my skills in any assignment given; thereby ensuring organizational and personal growth.
Professional Profile
- Four years of experience in the field of Telemarketing
- Highly analytical, systematic and matured.
- Possess an excellent communication and inter personal skills.
- Strong understanding of the technical skill sets.
Organizational Experience
Working in ICICI (MERCHANT ACQURING DEPARTMENT) as a Sales Co-ordinator from 11/03/2009 to till date.
Roles & Responsibilities :
Resolving the Issues.
Maintaining the MIS
Chargeback Queries

June’07- Feb '09
Kaizen Financial Consulting :
(A deputation company of Barclays, ING, ABN Ambro Bank, HDFC, ICICI prudential)
Position : Team Leader
Job description : Insurance and Personal Loans.
Chief Tasks Handled :
Handling inbound and outbound calls.
Delegating work to team members
Preparing monthly reports
Tetrapro Financial Services : (D.S.T Team for ABN AMRO Bank) June’06- May’07
Position : Telecaller
Job description : Personal Loans
Chief Tasks Handled : Telecalling in Personal loans
Academic Credentials
SSLC
II PUC
Personal Details
Date of Birth : 07-12-1981
Languages Known (Write) : Kannada & English
Languages Known (Speak) : English, Kannada, Hindi, and Tamil
Sex :
Marital status : Married
Passport : No
Presently Employed : Yes
Reference : Available if required
Strengths
Could immediately get on work. Easily change to the needs of new technology. Ability to work on a number of small projects at a time, both internally and externally.
I hereby declare that all the information given is true to the best of my knowledge.
Thanking you
Place : Bangalore,
Date :
(Revathi)

[Guest]

dear sir


this is rakesh kumar can you please tell me you have any other job opening in delhi or delhi NCR.

regards

rakesh kumar

ph 09354770097

[Biss.in]

BiSS is the leading manufacturer of Test Systems, Universal Testing Machine, and Structure Testing machine in India.

[Guest]

Ravi Kiran Putta
OBJECTIVE : To work in a challenging and dynamic environment towards the growth of the organization, while concurrently upgrading my skills and knowledge.
PROFESSIONAL EXPERIENCE : 6 MONTHS
ORAGANISATION : Wipro BPO Ltd.
TECHNICAL SUPPORT EXECUTIVE : November 2010 – June2011
Role : Associate
RESPONSIBILITIES :
- Responsible for the online technical support for inbound calls
- Responsible for the circulation of the updates to the customers
- Responsible for the both Hardware and Software support
- Responsible for the promised outbound calls
- Handling team open cases and make sure the callback commitment is met.
SKILLS :
- Excellent experience of PC and IP troubleshooting.
- Strong decision making and analytical skills
- Excellent knowledge of technical support issues.
- Excellent communication and writing skills.
- Proficient with computer literate such as Microsoft Word, Microsoft Excel, Power point and Internet.
EDUCATIONAL SUMMARY :
- Pursuing Bachelors of Technology (Computer Science) from SISTAM College Affiliated to Jawaharlal Nehru Technological University, Kakinada.
- M.P.C from Board of Intermediate in 2005.
TECHNICAL SKILLS :
LANGUAGES KNOWN : C, C++
OPERATING SYSTEMS : Windows Xp, NT, Me, VISTA, Win 7.
PACKAGES : MS-OFFICE

ACHIEVEMENTS/ACTIVITIES :
- Topper of the Process during the training in Wipro BPO Ltd.
- Winner of First prize in ROBOTIC EVENT competition conducted by VNR Vignana Jyothi during 2007-08.
- Participated in BLOOD DONATION CAMP conducted by INDIAN RED CROSS BLOOD BANK during 2007-08.
- Participated in the NSS camp conducted in our college during 2005-06.

[Guest]

A.VIVEK
E-mail : vivekgdr AT gmail.com
________________________________________
Objective :

Seeking a challenging position of Programmer/Developer in the field of IT where fresh talent will add value to operations and utilize my skills and abilities.

Education :

DEGREE INSTITUTION BOARD/UNIVERSITY YEAR OF PASSING PERCENT¬AGE
SSLC Bharath Matric Higher Sec School,Gudalur Matriculation 2003 59.6%
HSC Govt Higher Sec School, Gudalur. State Board 2005 55%
B.com [CA] Bharathiar university of arts & science College, Gudalur. Bharathiar University,
Coimbatore. 2008 60%
MCA
Kongunadu arts & science college,coimbatore
Bharathiar University,
Coimbatore. 2011 70%
Area of Interest :

- .Net.
- Sql 2000 & 2005.
Technical Skills :
- Languages :
o C
o C++
- Microsoft Technologies :
o Visual Studio 2003 (ASP.NET, C#.NET, ADO.NET)
o VB 6.0
- RDBMS :
o MS-ACCESS
o SQL Server 2000
- Operating System :
o Windows NT/2000 Server
- Scripting Tool :
o HTML
- Graphic Packages :
o Macromedia Dream weaver & Adobe Photoshop
Personal Skills :

- Good Communication
- Leadership Quality
- Team work
- Self motivation
Project Work 1 :
Auto Mobile Management System
Front end : VB
Back end : Microsoft Access
Description :
This project explains the detail of automobile showroom management.
Project Work 2 :
Credit Card Fraud Detection Using Hidden Markov Models
Front end : Asp.Net2.0.
Back end : Sql Server 2000.
Language : C#
Description :
This project explains about the detail to detect and block from fraud transactions using a credit card.
Certifications :
- Completed .Net Course Certified by HCL cdc.
- Completed job oriented course in Web Designing.
Achievements :

- Coordinator of ‘On-Line Quiz ‘Team Head for Sagacity-10, state level tech meet.
- Event coordinator in school and college annual day functions and various technical events
- Vice Captain in school and college cricket team.
- I worked for Election Duty under Tamil Nadu Police Local bodies.
Hobbies :
- Trekking
- Dancing
- Playing foot ball
- Cooking

[Guest]

Resume
K.AMSALEKA

Email- amsu1526 AT gmail.com
Objective :
To obtain a position where I can maximize my multilayer of management skills.
Academic Qualification :
- KSR College of Technology, Tiruchengode.(2010-2011)MBA(HR/Finance) - 79.00 %
- Vellalar College for Women, Erode (2006-09)B.com(CS) - 59.00%
- Amala matriculation School, Morasapatti.12th - 82.00%
- Amala matriculation School, Morasapatti.10th - 65.00%
Computer Skills :
- MS-Office.
- Windows7.
- Knowledge to work in internet.
Project Work :
HR Based
- 1 – “A Study on Employee Morale with special reference to Salem Steel Plant”.
To known the satisfaction level of the employees and how they have intend to work with the organization. Satisfaction gives morale to the employees - shift based work, salary, snacks, food facilities.
- 2 – “A Study on Quality of Work Life among Employees In Lucas TVS Ltd”.
Adequate satisfaction of the employee’s through safety and healthy work condition. Social integration of the employee’s in the work environment. Job factor and career growth of the employee’s in the organization.
Industrial Visits :
- Acc Cement plant- Coimbatore.
- TNPL Paper Mill -Karur.
- Salem Steel Plant- Salem.
Extra Curricular Activities :
- Participated in NSS(National Service Scheme)
- Participated in YRC(Youth Red Cross)
- Participated in RRC(Red Ribbon Cross)

[Guest]

RESUME
K.VINOD KUMAR
Email–id : kvk449 AT gmail.com .
Career Objective :
I can utilize my skills and knowledge in a right manner, which yield me self-satisfaction and professional growth while being resourceful, innovative and flexible.
Examination Name of the Institution University / Board Percentage Year of passing
B.Tech.
(Computer science and Engineering) KUPPAM ENGINEERING COLLEGE, KUPPAM. JNTUA University, Anantapur. 60.0
April
2011
INTERMEDIATE VANI JUNIOR COLLEGE, V.KOTA. Board of Intermediate Education, A.P. 74.4 March 2007
S.S.C. SIDDHARTHA HIGH SCHOOL, V.KOTA. Board of Secondary Education, A.P. 60.5 March 2005
Academic Qualification :
Technical Skills :
Languages : C, Core JAVA.
Subjects of Interested : HTML.
Database : SQL
Operating Systems : Windows XP/Vista, Windows 2003.
Personal Strengths :
- Good communication skills and problem solving abilities.
- Leadership Qualities.
- Self-motivated, innovative and positive in attitude.
Extracurricular Activities :
- Active participant in NATIONAL LEVEL TECHNICAL SYMPOISUM in my COLLEGE.
Academic Project Details :
Title : OPTIMAL JAMMING ATTACKS STRATEGIES AND NETWORK DEFENSE POLICIES IN WIRELESS SENSOR NETWORKS.
Language : Java.
Operating System : Windows XP/Vista, Windows 2003.
Team Size : 4
Description of Project :
The project entitled with sophisticated jammer jams an area in which a single channel based wireless network operates. The jammer controls the probability of jamming and the transmission range in order to cause maximal damage to the network in terms of corrupted communication links. The jammer action ceases when it is detected by the network (namely by a monitoring node), and a notification message is transferred out of the jammed region. The jammer is detected by employing an optimal detection test based on the percentage of incurred collisions. We study the idealized case of perfect knowledge by both the jammer and the network about the strategy of each other and the case where the jammer and the network lack this knowledge. We extend the problem to the case of multiple observers and adaptable jamming transmission range and propose a meaningful heuristic algorithm for an efficient jamming strategy.
Finally, our results provide valuable insights about the structure of the jamming problem and associated defense mechanisms and demonstrate the impact of knowledge as well as adoption of sophisticated strategies on achieving desirable performance.

[Guest]

i have recieved msg regrding service executive position. so, i have replied.

[Guest]

CURRICULUM VITAE

MOUSHUMI DUTTA
Email : Moushumi.dutta13 AT gmail.com

OBJECTIVES
My objectives in the corporate world is to learn as much as I can, so that I can apply that knowledge as and when required which will make contribution to our great economy.
EDUCATIONAL QUALIFICATIONS
COURSE YEAR& MONTH OF PASSING INSTITUTION STUDIED PERCENTAGE
10TH std MARCH 2005 ST. MARY’S ENGLISH HIGH SCHOOL 67%
PUC APRIL 2007 SHRIMANTA SHANKAR ACADEMY 72%
Bbm JULY 2010 MS RAMAIAH COLLEGE OF ARTS SCIENCE AND COMMERCE 63%
Technical Skills
- MS word
- Advanced Excel
- Advanced Access
- Typing skill 20 wpm
Good Hands on all the three, as I am using on the day today activities.
STRENGTHS AND ABILITIES :
- I am a person with confidence, leadership qualities
- Good written and communication skills
- Positive attitude, commitment to work
- Ability to manage stress.
WORK EXPERIENCE
AKASH INTERNATIONAL SCHOOL :

Working as an Public Relation officer from October 6th 2011 till April31st.
TUTORVISTA ONLINE TUTORING COMPANY
Was working as Customer Support Executive From 6th October 2010 to 30th Sept.2011
Roles and responsibilities :
- To remain as basic point of contact for customers with queries, complaints, feedbacks, requests etc.
- Ensuring timely and professional responses to all complaints, requests and queries received.
- Research and compilation of answers for informational requests from customers.
- Proper recording and scrutiny of the complaints received.
- Maintain and develop external party relationships.
- Preparing reports on the activities of the Customer Care department or team.
- Efficient dealing of complaints to completion and enabling satisfaction of customer.
About the company :
TutorVista is an online tutoring company geared towards students. It relies on a combination of voice over Internet Protocol (VoIP) telephony, instant messaging, a toll-free fax number (allowing review of printed materials), and an electronic blackboard. TutorVista’s operations are entirely located in India, but most of its market is abroad. The company primarily provides academic help to students in English, mathematics, and the sciences.
I hereby declare that the above information is true in all aspects.
Place : Bangalore
Date : (MOUSHUMI DUTTA)

[Guest]

Curricullum Vitae
Shariff S.M
E-mail : sharu911sm AT gmail.com
Strenghts :
- Hard working
- Good listener
- Adaptable to any work environment
- Willingness to work
Educational Qualification :
EDUCATIONAL QUALIFICATIONS
COURSE YEAR& MONTH OF PASSING INSTITUTION STUDIED
10TH std 2002 SSEHS from Bangalore University
PUC 2004 MS RAMAIAH COLLEGE OF ARTS SCIENCE AND COMMERCE
Bcom 2011 Periyar university Salem, Tamil Nadu
Additional Qualification :
Basic, Computer Knowledge and MS Office, C,C++,DBMS.
Work Experience :
Worked with Tutorvista Pvt.Ltd, as a Senior Sales Executive for 22
Months i.e. From Sept. 6th 2009 to 30th June 2011.

Roles and responsibilities :
1. Responsible for meeting the sales targets of the organization through effective planning and budgeting.
2. Was involved in both inbound and outbound calls to US customers.
3. Convincing and helping the US customers to sign up for the new packages.
4. Selling and advising them the different tutoring packages.
About the Company :
TutorVista Global Pvt. Ltd. (TutorVista) is a global education services company and has been a pioneer in the education space providing quality online tutoring to students across the world.TutorVista was acquired by Pearson early this year.
Hobbies :
Snooker, Billiards, Music, Browsing…
(SHARIFF S.M)