www.pranavinfra.com Pranav Construction Systems Pvt Ltd Mumbai : Training Coordinator

[Rajkumargautam]

Pranav Construction Systems Pvt. Ltd. Mumbai, Mumbai Suburbs : Training Co-ordinator
pranavinfra.com

Designation: Training Co-ordinator
Experience: 8 - 13 Years
Location: Mumbai, Mumbai Suburbs

Job Description:
1. Should have worked as a Trainer in Industrial Institutes/ Organization. 2.Well verse with basic production engineering processes (Welding, Drilling, Shearing, Fabrication etc.) 3.Behavioral training. 4.Should have a flair for training & teaching

Company Profile:
'Pranav Construction Systems Pvt. Ltd ' a Flagship Company in the Formwork business. 23 years in the business of providing the construction Industry with high quality, value engineered formwork systems.

hrd@pranavind.com
Website: http://www.pranavinfra.com

Keywords: Training Co - ordinator

[Guest-IJT]

Name : L. Regina
Email : roserosem.rose AT gmail.com
Designation / Skillset : Call Quality Specialist
Sir,
I am looking out for Team Leader position
I have attached my resume

Resume :
WORK EXPERIENCE
Aug 2005 to GE Money, ILabs, Hyderabad
Oct 2005 Mervyns Customer Service- Customer service agent
Oct 2005 to GE Money, ILabs, Hyderabad
Dec 2005 Jc penney customer Service – Customer service agent
Jan 2006 to GE Money, ILabs, Hyderabad
June 2009 Jc penney collections Hyd-Blend ( Inbound and out bound )
collection agent
July 2009 to GE Money, ILabs, Hyderabad
Till Now Global Call Monitoring Team Specialist for all sites
EDUCATIONAL QUALIFICATION
Bachelor of Science (BSc) under Osmania University
St. Ann’s College, Mehdipatnam Hyderabad
Masters of Science (MSc) under Osmania University
College for Women, Koti, Hyderabad
Bachelor of Education (BEd) under Osmania University
N.S.R. College of Education, Jambagh, Hyderabad
AWARDS AND ACHIVEMENTS
(As a process associate and process developer)
1. Won the Q2 Contest first prize Pulsar Bike.
2. Received the Veterans in Professionalism award for exemplary performance in my core deliverables in 2006.
3. Won 5,000 Coupons for
a. Highest Now Due$ collected from Jan06 to June 06.
b. Highest EP from Jan06 to June 06.
c. Highest Contact from Jan06 to June 06.
d. Lowest Downtime from Jan06 to June 06.
e. Lowest Wrap from Jan06 to June 06.
4. Turned around my performance by scoring 5 straight EEs since my movements to collections and was promoted to process developer.
5. One of the only 6 agents to qualify for the Q2 Top collectors Contest for the highest dollars collected.
6. Excelled in Performance by collecting the most amounts of dollars in the entire site for May and June 06.
7. Best in my team from total dollars collected at all time.
8. Won the hafta vasool contest by achieving the highest numbers of dollars collected in a week for 4 weeks.
9. won the conquerors award for the team with the best dash board
10. As part of the MOTC Month of the collector out team won the award the best ethnic wear.
11. In the month of Oct the collected the highest now due $ in the team. And the system hour delivered 158.62 highest in the team.
12. Won Conquerors award in the month of Nov06 and Won mission contest and got 375 RS coupon for contact.
13. Got 40 RS coupon in Deepa team for EP contest for August – 08
14. 1st to 23rd Nov Eprate Top collector EP % of 52.22 %. and 1st to 25th Nov Eprate Top collector in bond ep out bond EP % (70.59 %) (52.22 %).
15. Got Olympic world record holder for Q3 contest 31.9 % conversion of EP and got 180.
16. Was a Top collector in collecting EPS and EP % 42.51 %.
17. Won a watch for being the top collector in Jan 09.
18. Got complimentary Break fast Buffet for 2 in okra at Hyd Marriott Hotel in Jan 09 for helping top EP player membership # 900844, with OB – ep % with 42.06 % from 14th – 23rd Jan 2009
19. The TOS Time on system was always in green defined as greater than 84% of scheduled hrs since the time I joined collections
20. The TOS Time on system was always in green defined as greater than 84% of scheduled hrs since the time I joined collections
21. We can do it contest, the leading 8 Top collector, was Top 2nd EP collector and got 250 coupon.
22. Top performer in the month of Feb – 09 for the contest of love thy cycle Contest period 7 – 28 Feb 2009.
23. Won big Y Team Award in sara Team (Sentinels group) and Won March Madness up to 26th march and got cash
24. Got Big Y award on 7th of Nov and got 1000 coupon
25. In PP% NDD / Hr, kept % contact / hr metrics was top from all part timers and In Oct-08 was top in Ep % in 2, 3, 4 due
26. Was the lowest wrap on the floor 2.90 %.
AWARDS AND ACHIVEMENTS
(As a Global Call Monitoring Team Specialist)
1. Monitored entire sites from Genpact, Philippines, canton, Gems Hyderabad calls for collection, and also monitored Agency calls from different sites,
2. Selected to be a mentor for the other new joiners in GCMT,
3. Edge team member for entire GE Organization.
4. Birthday spoque and anniversary spoque and attendance spoque, TOS spoque, daily calls target spoque for the entire team.
5. Coordinator of the team for all the updates about the process,
6. CQ call quality Spoque for the team, and always was a part of discussion in the call quality team directly with the clients,
7. Recognized for reporting the call quality defects with recommended solutions.
8. Recognized for best suggestion to improve site performance
Contribution
1. As my learning curve in collection was very quick used my expertise in collection to help my peers understand the collection Metrics, both better and faster.
2. Was selected to be the SPOC for all process, metrics for the team, helping to forecast and Develop performance.
3. During Team Huddles, shared Best Practices to help my peers to improve their contacts and Dollars Collected.
4. During the collections Ramp up, helped new joiners learn the process by Barging in with them.
5. Helped the site achieve productivity by having the Lowest Wrap after the call work on the floor in March 06
6. Volunteer for Shramadan Rehabilitation program in 2007.
Trainings
1. JCPenny CREDIT services Customer services training.
2. JCPenney Collection process training
3. America's Leading Collection Authority training by Bill Arnold,
4. Enhancing Customer Experience Training,
5. Edge Training
6. GCMT Training,
7. Train the Trainer training. ( TTT )
8. Call quality training for the Process
9. Training for Agency process
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More Information about this submission and submitter :-
___________________________________________________
Submission ID : 4295452
Date & Time : 24th Jun 2011 3:08 PM (UTC)
IP Address : 119.235.53.83
Browser Info : Mozilla/5.0 (Windows NT 5.1) AppleWebKit/534.30 (KHTML, like Gecko) Chrome/12.0.742.100 Safari/534.30
Predicted Country ;: India

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job as a PPC engineer in Badlapur factory.

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I, am Highway civil Supervisor interested 9 years Experience Work