Choice Hotels Ltd Gurgaon : Housekeeping training Manager

[mskavi]

Choice Hotels (India) Ltd Gurgaon : Assistant Manager- Training at Choice Hotels India, Gurgaon
Website: www.choicehotelsindia.com

Keywords: Assistant Manager - Training/ Choice Hotels India/ Gurgaon

Designation: Assistant Manager- Training at Choice Hotels India, Gurgaon
Experience: 3 - 5 Years
Location: Gurgaon
Education:
UG - BHM - Hotel Management
PG - Any PG Course - Any Specialization,Post Graduation Not Required
Industry Type: Hotels/ Restaurants/Airlines/Travel
Functional Area: Hotels, Restaurants
Posted Date: 03 Jun 2009

Job Description:
Will be responsible for conducting training across India with special emphasis on Housekeeping training.

This job requires extensive travelling across India.

Desired Candidate Profile:
Should be working in Housekeeping department at executive position and is involved in departmental training.

Company Profile:
A mid-market chain

Executive Name: Jaspal

Address:
Not Mentioned

Email Address: hr@choicehotelsindia.com

Telephone: Not Mentioned

Reference ID:
Assistant Manager-Training/Housekeeping/Choice Hotels India,Gurgaon

Keywords: Assistant Manager - Training/ Choice Hotels India/ Gurgaon

[Vishal Iyer]

Resume of:

Vishal Iyer
09 Durga Prasad
Karve Road
Dombivli West
Thane 42102
Mumbai India
iyer.vishal AT hotmail.com
DOB: 19/09/82 PP: - E9003463
0091 9967829956 / 0091 251 6411941

PROFFESSIONAL OBJECTIVE:-
To direct and lead one of the world’s unique team of service professional’s in the hospitality sector.

CAREER HISTORY:
Silversea Cruises – May 2009 – Nov 2009 / Dec 2009 – Mar 2010.
(An ultra luxury chic cruising company from Italy operating 6 signature ships under the fleet operations)

Engaged with this ultra luxury cruising company from Italy in the capacity of an in suite butler on board the Prince Albert 2. Promoted as a Senior Butler onboard the pre opening ship Silver Spirit in December 2009. Promoted and transferred to Silver Cloud as the Butler Manager for rooms division in March 2010. Dismissed from Silver Cloud in March 2010 by the deck management of the ship.
To be rehired by the Corporate RDM / Corporate F & B Manager in May 2010.

HMS Host International, Sahar International Airport, Mumbai. June 2008 – Jan 2009.
(The world leader in airport restaurant management and F&B management from Maryland USA)

Appointed as an Assistant Restaurant Manager with an assignment to open the Blue Bar and IIFA bar at the Mumbai International Airport. Blue Bar started generating revenue in July 2009 and IIFA opened doors in November 2009.

Sharq Village & Spa, by Ritz Carlton, Doha, Qatar. October 2006 – Mar 2008
(An authentic Qatari chic resort with 174 rooms and 8 restaurants and a Six Senses Spa)

Engaged with this property as Supervisor for Butler Services for the villas as a pre opening member

Duties & Responsibilities: Guest engagement, Detailed front office operations on Opera PMS, In Suite dining service for the Royal & Owners villa and operations supervision of the in suite service by butlers, formulating and reviewing SOPs to enhance guest experience, team management, feedback & suggestion management and responsible for CCG inventories.

Jumeirah Madinat Jumeirah, Dubai, UAE. May 2004 – September 2006
(A fascinating Arabian resort with 562 rooms and 35 Villas of 292 rooms, 34 restaurants, a traditional yet techno savvy shopping mall and a Six Senses Spa)

Joined the hotel as a pre opening villa butler. Learnt on and became a departmental trainer for new colleagues in September 2005

Duties & Responsibilities: Guest delight, Detailed front office operations on Fidelio 6.2 PMS, In Room Dining, Planning guest itinerary, Complete handling of evening Lounge Service in the villas, Pantry and Room upkeep, Communicating with other support departments for smooth operations, Planning the duty roster for a team of 25 butlers in a cluster of the villas.

The Oberoi Towers, Mumbai, India. November 2003 – April 2004
(An iconic landmark in the business city of Mumbai with a history of 32 years catering to crème business travelers offering 472 rooms and suites with 7 restaurants and a Banyan Tree Spa)

Learnt as an Assistant Waiter in the signature Italian restaurant, Frangipani

EDUCATION and TRAINING CERTIFICATIONS:-
Graduated in Hotel Management and Catering Technology from Institute of Hotel Management, Mumbai, India under the National Council in April 2003. Bachelor of Science in Hotel Management and Catering Technology
Graduation certificate awarded in Butler Service from Institute of Modern Butlers, USA after a personal training and examination by Prof. Steven Ferry, Chairman of the Institute
Employee of the month award at Silversea cruises on board the Prince Albert 2 in September 2009
Five Star employee award with the Gold Lion Pin at Ritz Carlton Sharq Village and Spa in 2007
Formal training from Guild of Professional English Butlers UK onboard the Prince Albert 2 & Silver Spirit by Raj Subramanian – Official group trainer Guild of Professional English butlers
USPH training certification onboard the Silver Spirit
Formal training in Talent Management by Talent + Nebraska USA at Ritz Carlton Doha in 2008
Certification in crowd management onboard the Prince Albert 2
Certificate in Cigar training at Madinat Jumeirah, from Mohebi Cigar Establishment in Dubai in 2005.
Basic Food and Hygiene safety training program of 16 hours completed at Madinat Jumeirah, Dubai in 2006. Certificate Awaited from Chadwick house, UK under the UKPH.
CPR and Life Safety training program by Red Crescent, Qatar at Sharq Village & Spa, by Ritz Carlton, Doha in 2007. Certificate Awarded

HOBBIES & INTERESTS:-
Listening to Music, Travelling, Reading, Dancing, Cricket, Pool, Public Speaking and Training.

HOSIPITALITY SOFTWARE ORIENTATION -
Fidelio 6.2
Opera 4.0
Micros 9700
Shawman POS
Fidelio Cruise MMS

[Guest]

DILIP KUMAR ACHARYA
E-Mail : dilip.sitam AT gmail.com
SENIOR LEVEL POSITIONS
Training & Development - Human Resource Management -
Professional Profile
Knowledge management- Keeping training materials up to date.
- Using IT to produce training materials and manuals.
- Management of all training materials of company.
- Organizing the using of training materials in company (also include e-learning).
Training needs- Identifying training and development needs within an organization.
Design and develop training programs
- Designing and developing training and development programs based on both the organization’s and the individual’s needs.
- Working in a team to produce programs that are satisfactory to all relevant parties in an organization.
Implement training programs
- Ensuring that statutory training requirements are met;
- Planning the training title.
- Make training plan monthly, quarterly.
- Amending and revising programs as necessary, in order to adapt to the changes that occur in the work environment.
- Organize training plan approved.
- Helping line managers and trainers to solve specific training problems, either on a one-to-one basis or in groups.
- Supervising the work of trainers.
- Management of training center.
- Train instructors and supervisors in techniques and skills for training and dealing with employees.
Appraisal of training effectiveness
- Evaluating training and development programs.
Design career development for all positions.
- Design “development way” for each position.
- Communicate career development to all employees.

Identify and implement career development for each employee.
- Check competency of each employee as requirements
- Identify development plan for each employee.
Workforce competency appraisal.
- Appraisal competency of employee periodically.
- Identify quality of workforce as requirements
- Develop testing and evaluation procedures.
Training Budget
- Considering the costs of planned programs and keeping within budgets.
- Assessing the return on investment (ROI) of any training or development program is becoming increasingly important;
Management Skills :
Excellent in Analysis
Skilled at Problem Solving
Persuasive Communicator (verbal & written) and Negotiator
Establishing and maintaining positive business relationships across organizational hierarchies
Good Presentation skills
Organisational Scan
Dolphin Hotels , Visakhapatnam since July 11


Role; Asst Manager (Training and Development)
Preparing Training Programs.
Training Needs Identification.
Keeping a track of employee's performance post training.
Preparation of the Training Departmental Operations Manual.
Administration of all employee training records , ensuring that they are kept up to date.
Responsible for the timely completion and submitting of training records and reports.
Assists in the administration of claims for training activities.
Sun Institute of Technology and Management, Visakhapatnam since April ’04 til May 11

Role; Principal
1. Establish and promote high standards and expectations for all students and staff for
academic performance and responsibility for behavior.
2. Manage, evaluate and supervise effective and clear procedures for the operation and
functioning of the school consistent with the philosophy, mission, values and goals of
the school including instructional programs, extracurricular activities, discipline
systems to ensure a safe and orderly climate, building maintenance, program
evaluation, personnel management, office operations, and emergency procedures.
Ensure compliance with all laws, board policies and civil regulations.
3. Establish the annual master schedule for instructional programs, ensuring sequential
learning experiences for students consistent with the school’s philosophy, mission
statement and instructional goals.
4. Supervise the instructional programs of the school, evaluating lesson plans and
observing classes (teaching, as duties allow) on a regular basis to encourage the use
of a variety of instructional strategies and materials consistent with research on
learning and child growth and development.
5. Establish procedures for evaluation and selection of instructional materials and
equipment, approving all recommendations.
6. Supervise in a fair and consistent manner effective discipline and attendance systems
with high standards, consistent with the philosophy, values, and mission of the
school. Ensure a safe, orderly environment that encourages students to take
responsibility for behavior and creates high morale among staff and students. File all
required reports regarding violence, vandalism, attendance and discipline matters.
7. Establish a professional rapport with students and with staff that has their respect.
Display the highest ethical and professional behavior and standards when working
with students, parents and school personnel. Serve as a role model for students,
dressing professionally, demonstrating the importance and relevance of learning,
accepting responsibility, and demonstrating pride in the education profession.
Encourage all teachers to do the same.
8. Notify immediately the Board, and appropriate personnel and agencies when there is
evidence of substance abuse, child abuse, child neglect, severe medical or social
conditions, potential suicide or students appearing to be under the influence of
alcohol or controlled substances.
9. Keep the Board advised of employees not meeting their contractual agreement.
10. Research and collect data regarding the needs of students, and other pertinent
information including the collection of detail regarding the sacraments students have
received or are preparing for. Keep the Chaplain informed of this information.
11. Keep the staff informed and seek ideas for the improvement of the school. Conduct
meetings, as necessary, for the proper functioning of the school : weekly meetings for
full-time staff; monthly staff meetings.
12. Establish and maintain an effective inventory system for all school supplies, materials
and equipment.
13. Establish procedures that create and maintain attractive, organized, functional,
healthy, clean, and safe facilities, with proper attention to the visual, acoustic and
temperature.
14. Assume responsibility for the health, safety, and welfare of students, employees and
visitors.
15. Develop clearly understood procedures and provide regular drills for emergencies and
disasters.
16. Maintain a master schedule to be posted for all teachers.
17. Establish schedules and procedures for the supervision of students in non-classroom areas (including before and after school).
18. Maintain visibility with students, teachers, parents and the Board.
19. Communicate regularly with parents, seeking their support and advice, so as to createa cooperative relationship to support the student in the school.
20. Use effective presentation skills when addressing students, staff, parents, and the
community including appropriate vocabulary and examples, clear and legible visuals,
and articulate and audible speech.
21. Use excellent written and oral English skills when communicating with students,
parents and teachers.
22. Complete in a timely fashion all records and reports as requested by the Board.
Maintain accurate attendance records.
23. Maintain and account for all student activity funds and money collected from
students.
24. Communicate with the Board regularly about the needs,
25. Establish procedures for safe storing and integrity of all public and confidential
school records. Ensure that student records are complete and current.
26. Protect confidentiality of records and information gained as part of exercising
professional duties and use discretion in sharing such information within legal
confines.
Birla Sunlife Insurance Company Limited, Visakhapatnam
Role : Advisor
Hotel Meghalaya, Visakhapatnam July’02– March’04
Front Office Executive
Roles;
Staff training
Inter-department communications
Staff scheduling
Greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay.
Hotel Park Sheraton & Towers, Chennai Oct 2001 - Feb 02
Trainee
Scholastics

Currently pursuing MBA (HR) final Semester from Sikkim Manipal University
2002 Diploma in Hospitality Management (American Hotel and Lodging Association) from Indo-American Hotel Management Academy Visakhapatnam.
1999 Bachelor of Commerce from Berhampur University
1996 12th from Board of Intermediate, Orissa
1993 10th from I C S E, Sacred Heart School, Orissa

[Guest]

PALLABI CHAKRABORTY
E-Mail : pallabi.chak9 AT gmail.com

----------------------------------------------------------------------------------------------------------------
OBJECTIVE : Seek to adopt challenges at a workplace where I could visualize myself operating at suitable level as HR personnel while utilizing my core competencies maximally & to synergize these with the objectives of the organization so as to strike a perfect balance between employer’s expectations & personal job satisfaction through performance-based-growth.
PROFESSIONAL SYNOPSIS
Astute & result-orient Professional with rich and diverse experience, covering a wide spectrum of management functions, pertaining to Customer Servicing, Administration and Operations.
Self-motivated & systematic, with strong work ethic & commitment to offer quality service, constantly striving for improvement coupled with excellent administrative aptitude with an eye for detail and advanced analytical faculties in formulating & implementing innovative strategies to generate desired resonance in the market.
Articulate communicator, with superb problem-solving & multi-tasking abilities along with a proven knack in Improvement Analysis, Customer Handling & Retention .
Demonstrated acumen in handling administrative/ operational tasks & possess excellent people management & Resource Mgmt/ Optimization abilities; thrive on challenges while working effectively with all levels of management.
Well-accented with the latest trends & techniques of the field, having strong technical proficiency & an inborn quantitative aptitude. Fully conversant with INTERNET Environment.
Competent, resourceful & versatile, with superlative leadership qualities, excellent interpersonal skills & high levels of adaptability.
AREAS OF EXPERTISE :
Customer Service Management / Operations Management / General Administration & HR
- Retail Operations
ORGANISATIONAL DETAILS

Professional Experience
ELITE FRAGRANCE [ MINNEAPOLIS ST. PAUL USA]
COMPANY PROFILE : ELITE FRAGRANCEIS A FAMOUS PERFUME STORE HAVING OUTLETS IN MINNEAPOLIS, DOWNTOWN , EDENPIERRE MALL AND RIDGEDELE MALL.
Key Responsibilities :
Developed and executed sales targets for the counter staff and assisted them in meeting and achieving the set targets within time.
Oversaw the entire Administration, responsibly handled the Sales, Cash & Credit transactions, Stock, and Customer Service at the Store.
Accountable for various administrative functions including preparation of daily sales reports, daily entries of opening stock, receipt/, daily sales, closing stock, submission of credit card charge slip, preparing petty cash statements, maintained employee register for tracking leave, attendance and absenteeism.
Monitored and analysed monthly sales statements which indicates the buying behaviour of customers and ensured finalization of yearly sales target.
CALENDAR CLUB [RODGEDALE MALL St Paul MINNEAPOLIS MINNEASOTA USA]
Key Responsibilities :
Handled Customers , Staff, and Cash Counter
ST. MARY SCHOOL : WORKED AS ADMINISTRATION OFFICER
Key Responsibilities :
Handle the entire gamut of school operations including transports facilitation, t, administration as well as recruitment of the teachers/ staff.
Handle & solve the grievances/ problems of the parents if they are facing any problem in the development of their child. Handle a staff of 22 teaching & 4 non-teaching staff.
Organize the educational & entertainment tours twice a year for the school students.
Addressing grievances, counselling and troubleshooting intricate students’ issues
Organising Annual Cultural Festival, Orientation Programmes, Convocation Function and alumni meet
Administration and Back end operations, which entails details such as Data update, Follow Ups, Result related operations and Academic issues.
SUNBEAM SCHOOL : AS ADMIN CUM TEACHER
INTERNATIONAL AIRPORT AUTHORITY OF INDIA : WORKED AS A PRO FOR VIP [TECHNICAL LOUNGE] FOR TWO YEARS
Professional Qualification

M BA [HR ] FROM IGNOU New Delhi
Academic Qualification
M A IN ENGLISH from RAJASTHAN UNIVERSITY
B Sc [Medical] from University Of Calcutta
10+2 from CBSE, New Delhi

[Guest]

BIO - DATA
Name : SANJAY KUMAR
Educational Qualification : 10th Passed from C.B.S.E. Allahabad.
12th Passed from C.B.S.E. Allahabad.
B.A. Passed from Meerut University.
Professional Qualification : Done Hotel Management Course from Trade Wings Institute of Management, Dehradun (Magnum 3 in 1).
Experience : Worked in Hotel Mughal Sheraton, Agra as a Room Attendant from 20.12.2004 to 18.05.2007.

: Worked in Hotel Sheraton, Saket, New Delhi as a Housekeeping Supervisor from 18.06.2007 to 10.01.2011.
;: Presently working in Hotel Qutab (Clarion Collection), New Delhi as a Housekeeping Supervisor.