ACK Imaging Tek Pvt Ltd Gurgaon : Office Administrator, customer care, logistics handling

[mskavi]

ACK Imaging Tek pvt.Ltd Gurgaon : Office Administrator
Website: www.ackimaging.com

Keywords: office, administration, assistant, back end support, administrative assistant, coordinator, customer service, customer care, logistics handling

Designation: Office Administrator
Experience: 1 - 4 Years
Location: Gurgaon
Compensation:
As per industry standards
Education:
UG - Any Graduate - Any Specialization,Graduation Not Required
PG - Any PG Course - Any Specialization,Post Graduation Not Required
Industry Type: IT-Software/ Software Services
Functional Area: HR / Administration, IR
Posted Date: 17 Jun 2009

Job Description:

Answering Phone calls and scheduling appointments
Preparing and sending correspondence,
Writing and preparing reports in excel.
Organizing and running the office,
Book keeping, Coordinating
logistics etc.
Job is full time.

Desired Candidate Profile:

The candidate should be at least a graduate preferable commerce from a recognized university with at least 1 to 3 years experience in office administration. Good knowledge of Microsoft office. Working knowledge of tally will be added advantage, Good communication skills and computer proficiency are a must. Preference will be given to Gurgaon candidates

Company Profile:
ACK Imaging launched commercial operation in India on 1st October 2005. ACK Imaging has ties with leading edge technology companies in US, Europe & around the globe in the imaging industry. It offers imaging products, which includes Compatible Cartridges, Bulk Inks, Wide Format Printer inks & Cartridges, Refilling Services, CISS Etc. It is Master distributor of American Inkjet Corporation (USA) in India

Executive Name: C P Singh

Address:
Imaging pvtLtd
O-109, First floor, shopping Mall, Arjun Marg, DLF City Phase-1
Gurgaon,Haryana,INDIA 122002

Email Address: cpsingh100@rediffmail.com, info@ackimaging.com

Telephone: 91-0124-4051126

Keywords: office, administration, assistant, back end support, administrative assistant, coordinator, customer service, customer care, logistics handling

[Guest]

I m Rakesh Raghav working with Omniglobe International pvt ltd as a Data Processing Engineer from 10 of july 09
looking for a change
mob.9999707241
Thank you

[Guest-IJT]

Name : Manu Bansal
Email : manugarg.ck AT gmail.com
Designation / Skillset : Team Leader

Dated : 14/07/2011
Hi,
Please find attached my updated Resume. I'm particularly interested in the profile, which relates strongly to my 7.5 years of experience in Process Management, Operations Management, Client Servicing and Team Management Inclusive of 6 years of experience in Software, Hardware Asset, Vendor and Configuration Management.
Having worked as Team Lead with CSC - Computer Sciences Corporation, Noida and Sr. Associate with Ameriprise Financials; I believe I meet all the essential criteria of such kind of role. Highlights of experience and demonstrated talent I would bring to in by our organisation include :
- Automated several processes using MS – Access, Crystal Reports
- Was responsible for complete offshoring business
- Awarded and appreciated many a times from our Clients. Got the Token amount of 250 pounds from our Client (RMG)
- A keen communicator with honed problem solving and analytical abilities
I am now looking to take up roles in Process / Asset Management, Operations Management, Quality / SLA Compliance and Team Management in companies. I appreciate your taking the time to review my credentials and experience. Looking forward to a positive response.
Thanking you.
Sincerely,
MANU BANSAL
Enclosure : Resume

Resume :

Seeking managerial assignments in Process / Asset Management, Operations Management, Quality / SLA Compliance and Team Management with a reputed organization.
Professional Synopsis
________________________________________
- Result oriented professional 7.5 years of experience in Process Management, Operations Management, Client Servicing and Team Management with 6 Years of experience in Software, Hardware Asset, Vendor and Configuration Management
- Expertise in Team Management, HP Asset Center, MS Excel and MS – Access
- Deft in coordinating the team to deliver the required details in a timely manner thereby maintaining good relationship with the regulators.
- Proven track record of establishing and restructuring systems/ procedures, thereby contributing in a major way towards augmented growth and profitability levels.
- Well versed in managing and motivating teams for running successful operations & extensive experience of developing procedures, service standards & operational policies for business excellence.
- Acting as an escalation gate to resolve critical issues of the team members. Skills in conducting various technical training sessions for enhancing the performance and quality of service.
- Demonstrated abilities in cementing healthy relationship with the clients and rendering effective service.
- Possess excellent interpersonal, communication and organizational skills with demonstrated abilities in team management and customer relationship management.
Functional skills include :
- Reports & Documentation - Training & Development - Operations Management
- Asset / Configuration Management - SLA Compliance - Conflict and Dispute Resolution
- Policy & Procedure Administration - Process Management - Resource Utilization
- Delivery Assurance - Support & Assistance - Team Leadership
Skill Set / Professional Qualification
________________________________________
Tools :
- Peregrine Asset Center (Asset Management Repository)
- HP Asset Manager
- Connect – It
- Crystal Reports
- AMI (Asset Management Interface)
- BMC Remedy
- Ariba
- Archer
Academics :
Pursuing MBA in HR from Symbiosis, Pune.
Diploma from DOEACC – “A” Level (PGDCA) from Uptron ACL, South Extn. New Delhi
BBA from Annamalai University
Certification :
- ITIL Certified
Core Competencies
________________________________________
Process Management
- Leading and managing processes inclusive of identifying potential processes and implementing processes in line with the guidelines for improving operational efficiencies.
- Defining & creating common processes and procedures for client services after defining SLA’s.
- Ensuring client/customer satisfaction through process implementation as well as coordinating with the client with an objective to maintain fruitful relationship and reach business goals.
- Understand the requirements from the client and ensuring that the teams adhere to all the quality tool and procedures; judging the relevant information from the verification report updated by the verification team.
SLACompliance
- Constant monitoring and taking quality session for the new joiners.
- Conducting Repeat analysis and audits on MIS to ensure compliance / SLA’s and sound functioning of process; providing feedback / reports to the process owners based on audits and rendering suggestions for improvement & managing and controlling the quality metrics.
- Analyzing the current level of performance and driving improvement, through deployment of customer satisfaction and audit scores.
- Ensuring that the teams adhere to all the quality tools and procedures.
Customer Service
- Managing customer centric operations and ensuring customer satisfaction by achieving the delivery & service quality norms. Attending requests/complaints of the customers and resolving the same within the TAT.
- Mapping clients, identifying improvement areas and implementing measures to maximize customer satisfaction levels.
- Ensuring continuous interaction with the customer to make sure that area of concern can be worked upon for improved service levels.
- Assessing feedback, evaluating areas of improvements & providing critical feedback on improvements.
- Resolving service operation related issues including controls, troubleshooting & feedback for improvement.
Team Management / MIS
- Conducting training sessions to the incoming trainee’s regarding the responsibilities, challenges and projects they have to deal with.
- Participating in the meetings with higher ups and discussing about the teams performances and putting forward the concerns of the team before the management.
- Generating & maintaining day to day MIS Data in Excel and updating the management about the business performance.
Career Scan
________________________________________
Since Feb 2011 with Ameriprise Financial as Senior Associate
Tools used : MS Excel, MS Access, Archer and Ariba.
Role :
- Owning the Vendor Profiles in the database
- Managing and providing governance to vendors
- Ownership in managing contracts for vendors.
- Managing a central repository for all vendor data with priority on key vendors.
- Handling the cleanup activities - validating data like Missing Relationship Managers, Invoice Approvers, Tier Validation, Contact information etc. in the database.
- Working on periodic scorecards – quarterly / annually
- Handling Vendor Baseline Project – Interacting with ELT and getting the data validated.
- Tracking the changes and updating the database on regular basis
- Preparing ELT Decks and Executive Summaries on monthly basis
- Tracking and updating of Monthly Performance Scorecards for the vendors
- Reporting on various activities like Vendor contracts, Invoice Approvers, Spend analysis on regular basis
- Automation of a few reports to make the tasks simpler
- Analysis of data received from various sources before updating in Archer
Aug’05 - Nov’10 with CSC - Computer Sciences Corporation, location as Team Lead
The Highlights :
- Defined and interpreted Statement of Work and contractual SLAs for new clients.
- Implemented Service Asset Management services for new clients.
- Provided support for maintaining contractual SLAs for hardware and software asset management services.
- Prepared many MS Access Data bases to automate several processes.
- Contributed in hiring employees.
- Trained and evaluated employees to enhance their performance, development, and work product. Addresses performance issues and makes recommendations for personnel actions
- Coordinated with clients for service improvement activities and new projects.
- Prepared and analyzed of various reports and dashboards, required to project and display business and process health to clients for weekly and monthly reviews.
- Administered and reported deviations in reporting tools, work documentations and client communications
- Recommended process improvements to enhance employee performance and customer service
“Royal Mail Group (CSC’s Client) Asset Management Lead”
- Carried other product lines to follow CSC’s Asset Management principles
- Ensured smooth running of Account’s Business as per the global policies
- Looked after quality checks and monitored all the processes to ensure the compliance is met.
- Ensured the overall Account’s Health is maintained
- Involved in weekly review with the team for delivery assurance
- Provided understanding to the team & contribute to avoid revenue leakage
- Defined staff tasks, activities, methodologies, deliverables, roles, and responsibilities
- Managed human resources to enhance capabilities while adhering to budgetary considerations
- Attended the regular Product Review Meetings to get updates with all the product lines
“Royal Mail Group (CSC’s Client) Senior Coordinator Service Delivery”.
- Performed & managed the work of account based activities.
- Knowledge of all the activities of Hardware Asset Management, For instance, Asset Evergreen, e-inventory, server evergreen, project evergreen, Sample Audits, etc.
- Supported one of the biggest accounts of EMEA, meeting all its deliverables, handling critical situations, coordinating with team members to meet their timelines.
- Coordinated with account leads overseas for managing the client owned activities.
- Migrated all processes single - handedly for our account by imparting knowledge transfers.
- Handled critical work, such as accounts global health scorecard, eInventory regional scorecard.
- Updated work instructions on regular basis as per the process.
Feb’04 - Jul’05 with eFunds BPO, Gurgaon as Customer Care Executive
The Highlights :
- Assisted customers on issues related to their Network Service Provider
- Provided Support for the Billing issues.
- Supported Business Customers in their queries related to lost and stolen, incorrect services.
- Worked as a Mentor in supporting teams and helping them resolve their queries while supporting customers in the billing area.
- Handled the role of AM Lead (RMG) which was always done on shore.
- Was handling 2 positions at the same time due to Business Requirement for about 8-9 months.
- Attended a 2 day work shop on Management Excellence Program and its follow up program conducted by Chrysler and sponsored by CSC for some high performing leads.

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More Information about this submission and submitter :-
___________________________________________________
Submission ID : 4371000
Date & Time : 14th Jul 2011 2:12 PM (UTC)
IP Address : 12.104.244.6
Browser Info : Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30; .NET CLR 3.0.04506.648; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; InfoPath.2; .NET4.0C)
Predicted Country []: United States