www.dc.ibm.com IBM Daksh Business Process Services Pvt Ltd Gurgaon : Voice Technical Services Executive

[mskavi]

IBM Daksh Business Process Services (P) Ltd. Gurgaon : Technical Services Executive-Voice
Website: www.dc.ibm.com

Keywords: BCA, B.Sc. - IT, MCA, with good technical trouble shooting knowledge

Designation: Technical Services Executive-Voice
Experience: 0 - 2 Years
Location: Gurgaon
Compensation:
Rupees 1,50,000 - 2,25,000
Process based incentives, client incentives apart from salary
Education:
UG - Any Graduate - Any Specialization
PG - Post Graduation Not Required
Industry Type: BPO/ITES /CRM/Transcription
Functional Area: ITES/BPO/KPO, Customer Service, Ops.
Posted Date: 15 Jun 2009

Job Description:

Technical Services Executive with 0 to 24 months of experience, willing to work in shifts, Excellent salary and incentives.

World class working environment in company that cares for its employess unlike others.

Desired Candidate Profile:

Required for Voice based technical support profile, candidates with excellent communication skills, willing to work in 24x7 environment.

Company Profile:
Large BPO with excellent work environment, employee centric organization with great professional and personal values. An organisation which puts Dedication, Innovation and Trust in all that it does.

Executive Name: Rishi Wadhwa

Address:
Not Mentioned

Email Address: rishi.wadhwa@dc.ibm.com

Telephone: +91-9971444833

Reference ID:
kevin2965

Keywords: BCA, B.Sc. - IT, MCA, with good technical trouble shooting knowledge

[Guest]

i m a fresher after 12th i have enrolled for bsc via ignou i have good command over english

[kumar shivam]

CURRICULUM VITAE

Mob: 9711745783 / 9312592739

Career Objective:-
To get a satisfying and challenging job, which can help me in my development as an individual in my life- I want to do something significant by contributing meaningfully to the world and becoming as an asset to the organization concern.

Educational qualification: -
PURSUING MCA 6TH SEMESTER FROM SMU.
BACHLER IN COMPUTER APPLICATION, MCRP, 2002.
I.SC. :- B.I.E.C, PATNA, BIHAR, 1999 .
10TH :- B.S.E.B. ,PATNA,BIHAR, 1996.

Technical education: -
Completed Certificate Courses OF A+ HARDWARE, ADVANCE NETWORKING, MCSE From
RISHIKOOL, Patina in July 2006.
Completed Certificate Courses of CCNA From RISHIKOOL, Patna in January 2007.
IT Security Training and Ethical Hacking Training IACM (Delhi) 2008.
Completed MCSE certified since 2009.

Soft wares: -
OS : Win Xp, Win98, Server 2003, Red Hat Linux,
SCO UNIX.
Application Software : MS-OFFICE,
Programming Languages : C, C++, and Core Java. , .NET
Database :MySql, Oracle 9i, MSsql,MS-Access.
Web Based Tools/Technologies :PHP, HTML, DHTML, XML, Coldfusion'WmL,WAP
Middleware : wamp server Apache Web Server,
IIS,Adobe ColdFusion 8 Enterprise Edition
Editor :Dream weaver, Notepad.

Experience:-
- Working with MSG INFOSYSTEMS PRIVATE LIMITED for (IGATE) from august 2007 till now as system administrator. I have provided my services on the Client
(Lead the web development team as team leader in office)
Sides Like:-
1. HCL TECHNOLOGIES, NOIDA SECTOR-59, UP
2. ITD, NEW DELHI
3. ARAMEX, MAHIPAL PUR NEW DELHI
4. MATRIX CELLULAR SERVICES, CHATTARPUR NEW DELHI
5. DHL LEMUR, CP
6. ALSTOM, GURGAON
7. CRIS, CHANAKYA PURI, NEW DELHI
8. haribhakti group new delhi
9. Delhi College of Technology & Management (DCTM) Distt - Palwal,
Haryana
- Worked one year with Xceed it solutions as Network Engineer from Feb 2006 to march 2007...
- worked two year with Buildcons engineer's& Consultant as Desktop support Engineer
Relevant Experience
Microsoft technologies(As System administrator) last two years
Linux technologies (network engineer in Linux environment) six months

Job Profile: -
Manage my team and clients as a systemadmin and provide service our service as bellow
Hardware, Networking, Maintenance & communication LAN.
Installation and Maintenance of Windows XP Prof, Windows 2000 Prof, Window 2003 Server, Exchange Server, MS outlook, Linux and Unix.
Manage Access to objects in Organizational units.
Implement Group Policy.
Managing the user and computer environment by using group policy.
Manage disaster recovery.
Allocate IP addressing by using DHCP.
Resolves host names by using DNS.
Create and configure forest and Domain structure by using an Active Directory.
Deploy, mange, and troubleshoot software that is deployed using Group Policy.
Back up restore and maintain Active Directory.
Working knowledge of networking, including Transmission Control Protocol/Internet Protocol (TCP/IP), DNS and IIS.
Managing the Mail Assistance at user end using Exchange 2003 server or Pop.
Handling high level escalations and providing technical Support related to Hardware, Software and Network problems.
Troubleshooting of Desktop & Networking
Assembling of system & troubleshooting of Hardware problem.
Remote support

IN office
Handle dns, dhcp, iis server and Active Directory(Data center server)
Handle Web hosting control panel.
Create email account
Handle ftp (filezilla)
Handle my team
Remote support our client

Personal details: -
Name : Kumar Shivam
Date of Birth : 1st March 1982
Father Name : Sri P.K.K.VERMA
Sex : Male
Marital status : Unmarried
Language known : English, Hindi
Nationality : Indian
Hobbies : Listening music, Playing (Badminton and Cricket)
Strength : Hard working, dedication, positive attitude towards the goal
E-mail : shivamshristi AT gmailcom
kumarshivam AT hotmail.com

DECLARATION
I hereby declare that all the above mentioned information is correct to the best of my knowledge and belief

DATE:-6/10/2009

PLACE: - New Delhi KUMAR SHIVAM

[Guest]

i want to apply for back office jobs