www.imsi-pm.com IMSI India Ltd Noida : NSS HLR, VLR, SLA Trouble shooting Engineer

[mskavi]

imsi-pm.com
IMSI India Pvt Ltd Noida : NSS Engineers
Designation: NSS Engineers
Experience: 3 - 8 Years
Location: Noida

Job Description:
Fault Management takes end-to-end responsibility for corrective maintenance of Network problems ensuring trouble tickets are actively managed until resolution to SLA & OLA requirements:

_ Expertise in trouble shooting of NSS part.
_ Should have experience of 3 to 5 years in NSS area.
_ Should be good in writing scripts with SQL, VB, etc.
_ Leadership and Management of Fault Management team
_ Leadership of technical support specialists*
_ Leadership of Trouble Ticket & Works Order Dispatch & Admin*
_ End-end management of Fault Management process
_ Fault Management Process & Tool development
_ Coaches and develops Fault Management team
_ Ensures escalation management and technical support
_ Manages escalations as required and is active member of escalation team
_ Liaises with Customer Care organisations regarding Network outages
_ Liaises with other service providers regarding network outages
_ Ensures end-end support, coordination and control of assigned Trouble Tickets
_ Provides reports for service outages and recommends follow up actions
_ Reviews TT reports against SLA/OLA and recommends follow up actions
_ Provides Major service outage investigations and follow up
_ Ensures planned outages are carried out in maintenance window
_ Ensures Operator Customer Care is fully updated for service affecting outages
_ Knowlegde of NSS Elements – MSCs, HLR, VLR, GWs, etc

Desired Candidate Profile:
Fault Management takes end-to-end responsibility for corrective maintenance of Network problems ensuring trouble tickets are actively managed until resolution to SLA & OLA requirements:

_ Expertise in trouble shooting of NSS part.
_ Should have experience of 3 to 5 years in NSS area.
_ Should be good in writing scripts with SQL, VB, etc.
_ Leadership and Management of Fault Management team
_ Leadership of technical support specialists*
_ Leadership of Trouble Ticket & Works Order Dispatch & Admin*
_ End-end management of Fault Management process
_ Fault Management Process & Tool development
_ Coaches and develops Fault Management team
_ Ensures escalation management and technical support
_ Manages escalations as required and is active member of escalation team
_ Liaises with Customer Care organisations regarding Network outages
_ Liaises with other service providers regarding network outages
_ Ensures end-end support, coordination and control of assigned Trouble Tickets
_ Provides reports for service outages and recommends follow up actions
_ Reviews TT reports against SLA/OLA and recommends follow up actions
_ Provides Major service outage investigations and follow up
_ Ensures planned outages are carried out in maintenance window
_ Ensures Operator Customer Care is fully updated for service affecting outages
_ Knowlegde of NSS Elements – MSCs, HLR, VLR, GWs, etc

Company Profile:
Company Profile:

IMSI (http://www.imsi-pm.com/india) is a staffing, Consulting organization providing services to Fortune 500 clients in over 10 countries globally including US, UK and India.

Our range of Services includes:

* Consulting and staff augmentation services
* IT, Telecom and Engineering Staffing
* Helpdesk support services

Email Address: niti.jain@imsiglobal.com

Website: http://www.imsi-pm.com/india

Keywords: MSC, NSS, HLR, VLR, SLA / OLA

[Guest-IJT]

Name : AMIT G AMRUTKAR
Email : amitamrutkar3 AT gmail.com
Designation / Skillset : Senior Engineer

Resume :
CURRICULAM VITAE
Amit Amrutkar

PROFILE :
Objective : Looking for a challenging, interesting and responsible career, which continuously stimulates and lets me work in leading areas of technology and gives me opportunity to learn, innovate and enhance my skills & strengths in conjunction with organization goals & objectives.
Having 18 Months of experience as desktop engineer Currently working with PATNI TECHNOLOGY SYSTEM , specializing in providing system and network support.
- Having good knowledge of Windows OS.
- Having good experience in hardware and network troubleshooting.
- Hands on experience in various software installation, troubleshooting on Windows.
QUALIFICATION :
- B.com (Amravati University)
- Diploma in Hardware and Networking technology ( Chester Computer Institute)
CCNA, MCP, MCSA, MCDST.
Technical Skills :
Operating Systems : Windows 2000 professional, XP professional, windows7, vista, windows server2003, exchange server2003.

Mail Client : MS outlook exchange
WORK SUMMARY :
- PATNI TECHNOLOGY LTD
Period : AUG 2010 to till date
Site : NMIMS university
Position : SR DESTOP ENGINEER
Job Profile : This includes wireless router, access point & switch configuration as well as troubleshooting all the before mentioned devices. My job also includes efficient network management task in which I undergo grass root task like Crimping upto Point to Point to LAN problems. I have also managed Industry Level Fortigate Firewall Hardware Device and set policies on it and other similar firewalls.
- ALIIE DIGITAL LTD
Period : SEP 08 TO FEB 09
Site : CRISIL INDIA LTD
Position : Customer Support Engineer.
Job Profile : The job involves Customer Support Enginner for Crisil india ltd. This includes OS, MS Windows, network equipments, LAN support. To continuous deliver uninterrupted support to all local and remote users of Crisil India Ltd Other routine job includes,
- Client side support and troubleshooting on Windows 2000 professional and Windows XP professional.
- Installation of Window 2000 sever, Win XP, Win 2000 professional..
- Managing DHCP server.
- Installation, configuration and troubleshooting of Microsoft outlook
- Troubleshooting of various network printers.
- Maintain the LAN setup.
- Providing remote desktop support using VNC and Remote assistance.
- Also involved in setting up LCD projectors for Conferences, Meeting & Presentations.
- Managing VC.
Site : COMET COMPUTER
Position : Customer Support Engineer
Job Profile : The job involves system and network support for Comet Computers This includes installation, configuration and maintenance of desktops, network systems and troubleshooting of computer systems on windows.
- Client side support and troubleshooting on Windows 2000 professional
and Windows XP professional.
- Installation of scanners and modems
- Troubleshooting of various network printers.
Non-technical Skills :
- Quick Learner.
- Highly Motivated and hard-working.
- Work well under pressure and with deadlines.

(Amit Amrutkar
-------------------------------------------------------
More Information about this submission and submitter:-
___________________________________________________
Submission ID : 4361255
Date & Time : 12th Jul 2011 7:56 AM (UTC)
IP Address : 122.170.126.130
Browser Info : Mozilla/5.0 (Windows NT 5.1) AppleWebKit/534.30 (KHTML, like Gecko) Chrome/12.0.742.112 Safari/534.30
Predicted Country : India

[Guest]

ENGINEER GSM
ANURAG SACHDEV
Email :annu.sach2002 AT gmail.com
Objective :
Looking for a challenging and rewarding position in the field of Telecommunication with opportunity for growth and advancement in GSM. To be part of an organization that enables realization of individual potential and capabilities and provides a challenging and competitive environment.
Experience Summary (3+) Year :
Presently I am working in Teledna Communications PVT LTD (Uninor project).I am working as an Operation Engineer (Vas). Teledna Communications is Value added Service Infrastructure Product Development Company. Teledna Communications is involved in Installation, Commissioning, Operations and Maintenance of SMSC, SMS-Gateway, CBC, and APP SMSC.
Designation : Operation Engineer (GSM)
Duration : Sep, 2010 to till date.
Job Profile :
1. Linux System Administration Skills
2. Problem Diagnosing and Hardware Troubleshooting in Linux servers and workstations.
3. Patch Management
4. Trouble shooting problem related to SMSC, CBC.
5. Provisioning of Short codes in ESME Gateway in SMSC and in SMS-Gateway.
6. Loading files in APP SMSC to Broad Cast Bulk SMS.
7. Taking and Analysis traces Through Wire Shark .
Job Profile :
Technical Expertise
1 Good knowledge of GSM calls flow(SMSC, MSC), CCS-7 signaling & routing.
2 Working Knowledge of IN Protocols like INAP/ISUP.
3 Strong technical knowledge of Telecommunications field with hands on experience of GSM Technology.
4 Knowledge of Various Signaling points i.e. SSP, SCP, and STP.
5 Knowledge of Signaling link Types & methods.
6 Knowledge in GSM/GPRS and 3G.
7 Studying the different layers of SS7 Protocols i.e. MTP-1, MTP-2, MTP-3, ISUP, SCCP.
8 Knowledge of ISUP Call Control & decoding of ISUP messages using protocol analyzer.
Previous Experience
Experience Summary (1.7) Year :
I worked in ITI LTD on (GSM project BSNL Mobile) as a NSS Engineer (Switch). ITI LTD is responsible for Operation & Maintenance of the network of BSNL mobile .and implementation of 3-million lines project with ALCATEL Franc. ITI LTD. is involved in Commissioning, Installation and Maintenance of Alcatel switch.
Designation : Project Engineer (NSS Engineer)
Duration : 27 June 2007 to May13 2009.
2 MONTHS Training on GSM Technologies :
I had undergone 2 Months Training on GSM Technologies at CMC LTD in New Delhi.

Responsibilities
1. The connectivity of new switch with different network entities like level1 and level2 tax is done on the basis of CCS7 link.
2. The connectivity with SGSN, SMSC, and IN is done through STP .During that several problems related to routing and analysis is solved with the help of NETHAWK SS7 Analyzer.
3. I was involve in various type of Acceptance Testing hardware and functional with customer B.S.N.L.
4. Co-ordination with BSNL and ALCATEL officials on different issues.
Experience Summary (1.2) Year :
I worked in Nokia Siemens Networks as CS Core Engineer on Tata Docomo project in Karnataka at Mysore.
Job Profile :
1. Analysis of ISUP, MAP Protocols and diagnose the problem.
2. Designing and implementing Switch routing plans using SS7 Links.
3. Responsible for roaming activity with other national or International operators.
4. Planning and Implementing for Special service resources like SMS, VMS, and GPRS and Edge etc with coordinating IN and other depts.
5. CGR creation in MSS and MGW.
6. Code openings in Tree for Analysis.
7. Integration & Call Testing of BSC With MSC.
8. Fully responsible for Alarm monitoring, Software & Hardware Faults, Updations, Card replacements, Up gradations, Health checks, Lifeline Tests, Redundancy checks, etc
9. Responsible for O&M of Preferred Roaming Server.
10. Reports analysis.
11. New cell site definition in MSC in co-ordination with OMCR/RF.
12. Traffic Administration & Traffic Reports analysis.
13. Augment/Re-arrangement plans of new or existing Trunk Groups, E1s etc. to avoid the overflow, congestion & also maintaining database for all Switching related activities.
14. CDR backup, system backup for both MGW and MSS.
16. Taking system backup dumps on DAT.
Training details
1 21 days vocational training on Broadband at MTNL in New Delhi.
Technical Profile
B.Tech : July 2007
Discipline : Electronics & Communication Engineering
Institute ;: Allahabad Agricultural Institute Deemed Uni Percentage : 84.5%