www.firstsource.com Solutions Pvt Ltd Bhopal : inbound Customer Service

[mskavi]

Firstsource Solutions Pvt.Ltd. Bhopal : Customer Service Executive.....(Domestic Process BHOPAL)
Website: http://firstsource.com

Keywords: Good communication Skill

Designation: Customer Service Executive.....(Domestic Process BHOPAL)
Experience: 0 - 1 Years
Location: Bhopal
Compensation:
Rupees Less Than 50,000 - 60,000
Education:
UG - Any Graduate - Any Specialization,Graduation Not Required
PG - Any PG Course - Any Specialization,Post Graduation Not Required
Industry Type: Telcom/ISP
Functional Area: ITES/BPO/KPO, Customer Service, Ops.
Posted Date: 10 Jun 2009

Job Description:

Handling inbound Calls

Solving Customer Queries


Desired Candidate Profile:

Handling Inbound Calls

Solving Customer Queries

Eligibility Crateria:

Graduates with or without Experience,

Undergraduates With 1yr Experience,

For Further Detail & walk in Interview Contact Anshul (HR) - 09869901404 or mail @ anshul.singh@firstsource.com

Company Profile:
Firstsource is among India's leading BPO companies with revenues of $123 M for the year 2005-2006.Firstsource provides business process management to Fortune 500 and FTSE 100 companies in the Banking & Financial Services (credit cards, insurance, retail banking, collections and mortgage companies), Telecom & Media (fixed line, mobile, broadband and narrowband service providers) and Healthcare (payor companies) industries.Firstsource offers customer management through a combination of call center and transaction processing capabilities for a complete range of solutions from customer acquisition, customer care, claims processing, collections and receivables management, reconciliations and investigations to customized business research and analytics.Headquartered in Mumbai, India, the company currently has over 8000 employees across fourteen state-of-the-art centers in India, UK and the US, and in-market teams in UK and US. The company recently launched operations in South America through a center in Buenos Aires, Argentina.Over the years Firstsource has earned the reputation of being an organization with the ability to rapidly scale up and manage large scale complex processes over accelerated timeframes. It has partnered with clients to create virtual extensions of their organizations so they can concentrate on their core competency. A culture of responsiveness, flexibility, operations excellence and mutual trust and transparency has led to long-standing client relationships.


Executive Name: Ms.Anshul Singh

Address:
Not Mentioned

Email Address: anshul.singh@firstsource.com

Telephone: 09869901404

Keywords: Good communication Skill

[Guest]

Address : 109,Sunder Nagar Near Piplani Petrol Pump,Bhopal [M.P.]
Contact No. : +91-9098267387
E. mail : atul.porwal88 AT gmail.com
ATUL PORWAL

Career Objective :
Seeking a position to utilize my skills & abilities in the Industries & Telecom Companies that offers personal growth while being resourceful, innovative & flexible.

Education Qualification :
- I have done B.E.[Electronics & Communication Engg.] from Truba Institute Of Engg. & Information Technology Bhopal with aggregate 58% upto 8th sem.[8th result in held].
- I have done my 12th standard from Grasim Vidya Mandir(C.B.S.E.Board),Nagda Jn. in 2005 with 53.8% marks.
- I have done my 10th standard from Grasim Vidya Mandir(C.B.S.E.Board),Nagda Jn in 2003 with 70% marks.

Technical Skills :
Languages - Basics of C, C++,

Area of Interest :
- Telecom Field
- Data Communication

Industrial Training :
Minor/ Major Training:-I have completed my 45 days training from Grasim Private ltd. Nagda Jn..

Project :
- Minor Project on Light Control Switch On/Off System.
- Major Project on Ultrasonic Radar System.

Extra Curriculum Activities:
- Member of student community in our college.

Personal Information :
Name : Atul Porwal
Father’s name : Mr. M.L. Porwal
Mother’s name : Mrs.. Mamta Porwal
Gender : Male
Permanent Address : 167,Jamana Niwas ,Ramsahay Marg
Nagda Jn. Distt. Ujjain[M.P.]
Marital status : single
Date of birth : 15 March ,1988
Nationality : Indian
Linguistic Ability : English, Hindi
Hobby : Playing Billiards, Net Surfing & listening music
Strength : Hardworker, Good Learner, Positive Attitude

I hereby declare that the information given is true to the best of my knowledge and belief.

Date : / /
Place : ATUL PORWAL

[rakesh kumar sarathe]

sir my name is rakesh kumar sarathe i have passed a m.com and serch a job

[Guest Poster]

Good Afternoon, my name is Radha Shakya & i live in Bhopal. i m currently working as a computer operator in Bhopal. i m doing search job only Bhopal.
my qualification :- B.Com 1st year pursuing from barkatullah University, Bhopal
Experience:- 1 year experience in Tele calling & computer Operator in bhopal.
I want to job in MNC Company because Its my dream.

Thanks & Regards
Radha Shakya

[Guest]

good afternoon, sir
my self DIVYAM KANSKAR. currently i am studing BE. i live in mp nagar at bhopal. i am zealous & laborious. i need a job. &i have strong learning skills. how can apply. suggest me. my contact no is 9907782889 &email rocketdik25@gmail.com . please help me
DIVYAM KANSKAR

[Guest]

CURRICULUM VITAE

Pooja Babani
Email – poojababani AT gmail.com
Career Objective :
- To utilize my skill and abilities as a technical professional to growth while being resourceful innovative and flexible

. Educational Qualifications :
Examination Discipline/Specialization School/College Board/University Year of Passing %
B.E Electrical and Electronics Thakral college of Technology, Bhopal MP RGPV, Bhopal MP
2010 71.6%
12th Maths + Science
Stream Mithi Gobindram Public School Bhopal MP CBSE
2006 50.8
10th General Mithi Gobindram Public School Bhopal MP CBSE 2004 62.8
Academic Project :
- Minor project-“Speed control of DC motor using Matlab/Simulink.”
- Major project-“Microcontroller based DC Motor control”.
- Industrial project- “Sarni Thermal Power Station”.
Academic Training :-

- Minor training-“Done At Madhya Pradesh Electricity Board, Bhopal”.
- Major training-“Done At Bharat Heavy Electricals Limited, Bhopal”.

Technical Skills :-
- Technical Subjects of Special Interests;: Power System & Electrical machines.

[Guest]

RESUME
SONU GOSWAMI
E mail : goswamisonu AT indiatimes.com
Objectives :
To obtain a challenging job in a growth oriented organization providing avenues for all round development of professional & personal skills aimed at organization goals.
Education Qualification :
- I have passed 10th class from M.P. Board Bhopal M.P. in 2006.
- I have passed 12th division from M.P. Board Bhopal M.P. in 2008.
- I have passed B.B.A degree in 1st division from Maharshi Mahesh Yogi vedic Vishvidyalya Jabalpur M.P. in 2011.
Computer skils :
- Computer Concept.
- Windowos.
- Applications.
- Typing : English.
- Microsoft Office : M.S. word ,M.S. excel ,M.S. power point.
- Internet.
Honours and Achievement :
- I have achieved certificate of “ROYAL RATAN AWARD” from
Royal institute dabra 2009 for B.B.A.1st Rank by
Dr.Narrotam Mishra ( MINISTER M.P.GOVT.)
Strength :
- Office management.
- Team work.
- Ready to initiatives.
- Activities to handle pressure.
- Positive thinking co operative.
- Smart working self confident.
Hobbies and Interest :
- Listening music.
- Reading books.
- Walking .

[Guest]

hi sir /mem if bpo related and in any banking related bpo related job in mumbai and gujrat so relay me

[Guest]

respected sir,
i m sending my resume pls if there any vacancy in your company so inform me.
thnaking you
RESUME
Ku. Akanksha Bijoria

E-mail : akanksha.seoni AT gmail.com
akanksha_bca08 AT yahoo.com

Objective :
Intend to build a career with leading corporate of hi-tech environment with committed and dedicated people, which will help me to explore myself fully, realize my potentials and offer advancement opportunities. I have excellent work ethics and am team oriented with strong analytical and leadership qualities.
Hardware/Software Exposure :
Operating System Windows95, 98, XP, MS Dos, Linux.
Languages C, C++
Application Packages MS-Office.
Database MS-SQL
Educational Qualification :
Examination Organization Board / University Year of Passing Percentage
M.B.A
(HR)
IVth sem SATI Engineering. College, Vidisha BU Bhopal 2011 awaited
M.B.A
(HR)
IIIrd sem SATI Engineering. College, Vidisha BU Bhopal 2011 Withheld
M.B.A
(HR)
IInd sem SATI Engineering. College, Vidisha BU Bhopal 2010 75.5%
M.B.A
(HR)
Ist sem SATI Engineering. College, Vidisha BU Bhopal 2010 66.5%
BCA Universal Computer College, Seoni MCRPV, Bhopal 2008
75.1%
H.S.S.C (12th) Mission Higher Secondary School, Seoni. M.P. Board 2005
67.5%
H.S.C. (10th) Mission Higher Secondary School, Seoni. M.P. Board 2003
71.2%
Extra Qualifications
One Year Computer Diploma course (Advanced Diploma in Computer Programming & System Management (ADCPSM)) from IGM Computer Education.
Projects Undertaken :
1. Major (Live) Project E – Banking
Description Major Facility of the Bank is Provided through the Internet.
2. Minor Project Reliance Web World Management System
Description This software made for Reliance Web World, which maintain Customer’s records, Mobile Stock records & Other records.

Train ing and project work
45 days training in HDFC Standard Life Insurance Company Ltd. and make project on “Recruitment and Selection

[Guest]

RESUME
RAHUL DEV BAROLIA
Email : devraaj21 AT rocketmail.com


CAREER OBJECTIVE :
To work to the best of my caliber in an organization providing opportunities to learn and an amicable environment to groom myself as a professional. To aid the company in achieving greater heights by making the best possible use of my skills and knowledge.
EDUCATION ACADEMIC PROFILE :
.
EXAMINATION PASSING YEAR INSTITUTE BOARD/UNIVERSITY PERCENTAGE/CGPA
B.C.A.
2009
Extol Institute of Computer Science Bhopal
M.C.R.P.V
62.43%
12th
2006
Govt. Boys Higher Sec. School Bijawar
M.P. Board
61%
10th
2004
Govt. Higher Sec. School No.-1 Chhatarpur
M.P. Board
59%

AREA OF INTEREST
- C , C++

ACADEMIC PROJECTS

- Major Project : E-Banking (Asp.Net)

PROFESSIONAL STRENGTHS
- Optimistic Approach
- Team Player
- Flexible
- Self motivated
HOBBIES
- like to play chess
- badminten
- video games
- listening music a kind of old songs
- watching movies

[Guest]

PALASH RAIZADA
Mail to : palashraizada3 AT gmail.com
CAREER OBJECTIVE
To put up my full efforts for the challenging assignments and work towards the goal with quality and within stipulated time with stronger belief in human dynamics. And to excel constantly in the
chosen work area.
EDUCATIONAL QUALIFICATION
10 th pass~ from MP board

EXTRA CURRICULAR ACTIVITIES
*many prizes at school level in singing dancing n skit.
COMPUTER LITERACY
Having efficient working skills of computer, Word, Excel, PowerPoint;
Internet & “hardware” etc.
LANGUAGES KNOWN
Written and Spoken English, Hindi.
INTERESTS
- Listening to Music & D.J Rapping .
- Traveling
- To interact with new people and to make them friends
- Helping others
- Playing & Watching Cricket
DECLARATION
I, solemnly declare that the statements made by me are correct and true to the best of my knowledge and belief.
Date : Place: BHOPAL
(PALASH RAIZADA)

[Guest]

i am preeti kushwah from Gwalior. i want to do job in first source. i know Hindi, English.
i have good communication skills.

[Guest]

Resume
MUKESH PODDAR
Mukeshkumar.kumarpoddar AT yahoo.com
Objective
To obtain a challenging and responsible position in the organization and to serve it with my diligence,competence ,honesty and by delivering my best performance.
Academic qualification :
Class x from C.B.S.E broad with an aggregation of 52.6% in the year 2007
Class Xll from C.B.S.E broad with an aggregation of 53.6%in the year of 2009.
Complete b.com final year from rdvv jabalpur
Strengths :
Good decision maker and patience.
Intent to deliver my best performance every time.
Declaration :
I hereby declared that all the information provided here in are correct to the best of my knowledge.

[Guest]

I want to join in first source.

[Guest]

My name is atul mehta nd i am from bhopal. I have MBA in finance,from bhopal. And i am searching for a job in bhopal. In present i am preparing for bank exams, and also joined academy of brodcastin bhopal, for traning. Can i join bpo for starting my career? and i don't have any work experience.

[Guest]

i m com back your job

[Unregistered]

what is the salary package in year

[Unregistered]

VANDANA SHUKLA

Email : princess.verma2000 AT gmail.com

Career Objective :
To obtain a position in a company and to work in a challenging environment where I can constantly put my skills and knowledge to use.

Human Resources Generalist :
** Extensive background in HR generalist affairs, including experience in employee recruitment and retention, staff development, conflict resolution, benefits and compensation, HR records management, HR policies development and legal compliance.
** Demonstrated success in negotiating win-win compromises, developing teambuilding programs, and writing personnel manuals, corporate policies, job descriptions and management reports.

HR Skills :
** HR / Operation Management
** Recruitment Management
** Induction & Orientation
** Training Management
** Performance Management
** HR Policies & Procedures
** Attendance Management
** Staff Recruitment & Retention
** Leave Management
** Overtime Management
** Employee Information / Skill Management
** Payroll
** Pay Slip Distribution
** Compensation & Benefits
** Benefit Management
** Organisation Development
** Co-ordination with Employees & Employee Engagement
** Coordinating with various divisions.

Professional Experience :
CAREER REVIEW :-
TriFid Research (P.) Ltd. Financial investment Advisory Indore(Jan 2013 to Till date)
Working As( Senior HR Executive )
Key Responsibilities
** Recruitment
** Browsing various Job Portal like Monster, Naukri, Timesjobs etc.
** Maintaining database of all positions-open positions & closed positions.
** Doing Mass-Mailing, Job Posting, and Advertisements in the newspaper
** Scheduling Interview of the shortlisted candidates Feedback and Follow up till the final
** Selection of the candidates
** Induction :
** Joining Formalities and Providing New Joiners Kit. Generation of Employee Code as per the norms, Giving overview of the Company & Making the new joiners
** Managing all varied and complex human resources functions, like recruitment and selection, training, personal development, maintaining personnel records, employee leave management etc.
** Co-ordination with Employees & Employee Engagement :
** Preparing and generating various letters like Offer letters, Appointment Letters, Confirmation Letters, Promotion Letters, Increment Letters, Termination Letters etc
** Opening Salary Accounts.
** Provide letters to employees for their various transitions like Address Proof, bonafide Certificate, Etc
** Payroll and Other HR activity :
** Making Salary adding on Incentives Allowances
** Making attendance report,
** To ensure on time and to end closure of confirmation appraisal processes due to their probation period end.
** Getting exit Interview employees.
** Full and final settlement process,
** Coordination with college :
** To coordinate with the Tpo,s.
** To conduct campus Drive
** To provide pre- presentation talk.
** To moderate GD,s .
** To conduct personal interviews.
** To provide LOI to selected candidates.

DECCAN SALES & SERVICES PVT. LTD., INDORE
HR Executive- July 2011 to March 2012
Responsibilities

Employee induction :-
** Taking all new employee through various induction processes like employee introduction ,organizational introduction and awareness.HR policies introduction. coordination with other department key positions for induction of new employees and making induction plan.
** Preparationof interview schedule, joining formalities &induction process.programme,maintaining data bank,organizing walk-in interviews,shortlisting prospective candidates for required positions.
** Training feedback , daily training report ,maintaining training records &inventory for each employee,MIS on T&D.

Employee attendance & leave management :-
** Independently handled employee attendance for all employees in the business segment.
** Issuing leave cards.

Employee on boarding :-
** Checking various documents during employee on boarding like identify proofs, PAN card , marksheets, testimonials, experience, salary proofs etc.
** Issue of offer letter to the employee as per directives of the superiors.
** Drafts and issue appointment letters to the new joiner.
** Issue & get filled various forms like bank a/c opening, ESIC (if applicable), provident fund, employee information forms.

Office Administration :-
** Ensuring that rules are properly followed by the employees,identifying requirement at office level.
** Housekeeping of office,Maintaining notice boards.Ensuring safety procedures followed by employees, Arrangements for external guest visits in plants.
** Coordinated orientation and exit interviews for part-time and temporary employees.
** Maintain personal record, hotel booking, ticketing, attending visitors, and maintaining attendance register, courier inward / outward-updates and all the work related to HR & Administration.
** Maintaining stationery records and reordering of the stationery.
** Doing NPS-Net promoter score for quality services of our organization.
** TA/DA , generate bill, and All bills passed & record the entries in register .Payroll, all record of employees.
Devshreem solutions Pvt. Ltd (.From Feb 2013To March 2013)
HR Recruitment & HR executive
Responsibilities
Recruitment :-
** Searching best talent for given profile
** Maximum utilization of Job Portals, Social Media, Personal References and Internal Database for hiring purpose
** Shortlisting resumes and Scheduling Interviews
** Follow-up till closer
** Coordination with new joinies
** Taking care of all administration part
** New Policy process & Salary tracking
Arisen Trademart Pvt. Ltd. (From Oct2013 to 25 Dec2013)
HRO (Human Resource officer)
** End to End Recruitment

Education Qualification :
Degree Institution Board/ University Specialization Percentage :
M.B.A. Sanghvi Innovative Academy, Indore D.A.V.V. University, Indore HR-1 Marketing-2 65%
B.Com Guru Harkishan Degree College, Jhansi Bundelkhand University, Jhansi Commerce 56%
H.S.C. Bhel Shiksha Niketan, Jhansi C.B.S.E. Board Commerce 68.5%
S.S.C. Bhel Shiksha Niketan, Jhansi C.B.S.E. Board All compulsory 57.8%

Computer Skills :
** Tall y &,MS-Office (MS-Word, MS-PowerPoint, MS-Excel)

Extra Curricular Activities :
** Member of IMA.
** Active participation in College cultural fest
** Active participation in Inter college dance & singing competition
** Participated in Inter College Sports competition

Personal Details :
Date of Birth : 11th Sep. 1986
Marital Status : Married
Languages : English & Hindi

VANDANA SHUKLA