Sparsh BPO Services Chennai : Trainer

[deepika]

Sparsh BPO Services Ltd (An Intelenet Company)
http://www.sparshindia.com

Company Profile
Sparsh Bpo Services Ltd is a subsidiary of Intelenet.

Trainer
Experience: 1 - 3 Years
Location: Chennai

Job Description
The Trainer is responsible for ensuring client satisfaction through the management and delivery of the Initial Training Program
(ITP). Responsible for development and administering employee-training programs, classroom supervision including coaching and counseling, up training by project, continually assessing program effectiveness and determining other training needs. Develops and delivers other operational training courses as required. Responsible for identifying gaps between the training program and production requirements, recommending and implementing solutions, and delivering and evaluating client specific training to meet project goals.

Desired Candidate Profile
Works with the Operations Manager, Operations Supervisor, Business Communications Specialist and HR, to provide floor support / coaching to meet the clientâs deliverables i.e. quality, customer satisfaction and performance objectives.
Takes ownership of training/projects assigned, including coordination of supplies, equipment and training materials. Takes a leadership role from conception to completion.
Reviews and analyzes clientâs training materials and recommends necessary changes to provide increased effectiveness. Works with client to incorporate the changes. Instrumental in testing systems, and continually updating training materials as new products are added.
Designs, administers, and analyzes training evaluations to assess effectiveness of programs and makes adjusts as needed
Provides training that prepares CSRs to meet their Quality Assurance Scores and Customer Satisfaction Index ratings which in turn impacts customer retention and growth Consistently demonstrates ability to meet and exceed client metrics in their personal performance. For example: taking monthly calls and meeting qualityâs expectations, attending
internal and client calibrations, etc.

Address:
Sparsh Bpo Service Ltd.
3rd Floor Prince Info Park,
81B, 2nd Main Road,
Ambattur Industrial Estate, Chennai - 600 058.

[Guest-IJT]

RAMEEZ RAJA .H
E-mail : rameezeee AT yahoo.com
Mobile : +91-9894017835
OBJECTIVE

To work in a globally competitive environment on challenging assignments that will yield the twin benefits of job satisfaction and a steady-paced professional growth.
EDUCATION

Course Board Institution Aggregate Year of completion
BE – Electrical & Electronics Engineering
Anna university B.S.Abdur Rahman Crescent Engineering College
Chennai
76.39%

May 2009

H.Sc
State A.R.R Matriculation Higher Secondary School Kumbakonam
91.75%
March 2005

S.S.L.C
Matriculation Tansri Ubaidulla Matriculation Higher Secondary School
Rajagiri
84.45%
April 2003

ACHIEVEMENTS

- Won Bronze Medals in the Zonal Ball Badminton Tournament held in Anna University, Chennai
- Scored Third Rank in the school during Tenth Public Examination
- Scored 100% in Mathematics in the Twelfth Public Examination
- Held the post of Assistant School Pupil Leader during Higher Secondary Second Year


EXTRA CURRICULAR ACTIVITIES
.
- Winner in the District Level Ball badminton, Thanjavur in Junior
- Runner in the District Level Ball Badminton, Thanjavur in Senior
- Captain of Ball Badminton Team in the School
- Member of Cricket team in the School
- Member of District Ball Badminton Team, Thanjavur and participated in the State Level Tournament held in Erode

PROJECT HANDLED
REACTIVE POWER PLANNING IN RADIAL DISTRIBUTION SYSTEM
- Reduces power losses
- Maintain & Improve voltage within the permissible limits
- Fuzzy Logic used
- Sizing of the Capacitors
- Improve the maximum annual cost savings
COURSE UNDERGONE
- Programmable Logic Controller (PLC)
- Supervisory Computer Aided Data Acquisition Systems (SCADA)
- During Feb 2009 to April 2009
INPLANT TRAINING
- Undergone Inplant Training in NEYVELI
- Duration of 15 days
AREA OF INTEREST
- Power Electronics
STRENGTHS
- Team player
- Adaptability & Quick Learning
- Trustworthy
PERSONAL DETAILS
Date of Birth : 22.09.1987
Nationality : Indian
Languages Known : English, Tamil
Residence Address : 5/195 Soofi Nagar
Pandaravadai Post
Thanjavur Dist – 614 204
Tamil Nadu, INDIA

[trianerdhaya]

DHAYALAN SHANKARLINGAM
Email : sridhaya AT gmail.com
Objective :
I am seeking a challenging organization with a dynamic team environment, and which will afford me the opportunity to reach my growth potential. Also would like a company that will maintain an unbalanced view where customer is always priority, quality always beats quantity, and doing the right thing is always the right thing.
Key Strengths include :
1. Dynamic and result-oriented individual with 30 months of overall experience with 20 month as Customer Support Executive, 4 month as training Mentor & 6 month as soft skills and Aircel process & Product trainer.
2. Customer Service/Call Center type position directed at answering incoming calls relative to sim card activation, balance problems, offers as well as follow-up on technical problems.
3. Scheduling of customer issues to Technical department and follow-up and cater the status about the problem to the customer.
4. Escalation handling to 1st. and 2nd levels, issuance of trouble tickets using handoff methods to various departments.
5. Employees in whatever capacity they work, commercial sense in them is most important. My training programmes are aimed at bringing commercial sense among your staff members.
6. Knowledge of Windows NT software.
EMPLOYMENT HISTORY :
Spanco Bpo Services Apr 2011 to Till Date
Process Trainer
- I make sure my training programs are easily understood by the participants and they take home easy learning. My programs are filled with Fun and Knowledge. I can assure a positive & valuable change in the participant’s behavior at the end of the training program.
- . I design the training programs as per the industry requirements. I do keep updating my programs so as to meet the future needs.
- How do I differ in training-
- Most teach from books, I teach from experience.
- I share real life case studies which are easier to understand.
- Handouts with simple English, no high-end vocabulary used.
- Continuous Post-Training support.
- Most importantly, I make participants enjoy the seminar.
- I understand the problems and provide appropriate learning.
Training Program
- Corporate Programs
- Organizational behavior
- Motivational Skills
- Time Management
- Creative Thinking
- WFM Management
- Process & product Training.
Apart from product & process Training, I have been conducting workshops in the areas of Communication skills and Personal/Professional development. These trainings include programs such as-
Communication skills and Personal/Professional development.
Communicating with difficult people
Assertiveness
Basic writing/email writing skills
Personality & Public speaking
Persuasion skills
Listening
Presentation and Speaking skills
Telephone skills
Decision Making skills
Hygiene, dress and appearance
Time Management
Personal goal setting, Problem solving
Interpersonal communication
Behavioral issues and etiquettes
English vocabulary
Table Manners
Stress Management
Vodafone Essar Pvt.Ltd (Cameo Corporate) Jan 2010 to Feb 2011
Senior Customer Support Executive & Training Mentor
- Deliver world class customer service and build customer satisfaction and loyalty.
- Provide effective and timely resolution of a range of customer inquiries.
- Strive for one-call resolution of customer issues.
- I make sure my training programs are easily understood by the participants and they take home easy learning. My programs are filled with Fun and Knowledge. I can assure a positive & valuable change in the participant’s behavior at the end of the training program.
Aircel (On track) Nov 2008 to Oct 2009
Customer Support Executive
- Increase the customer experience by providing information on new products, rate plans, and service through up selling opportunities.
- Reciprocated the calls to the customer with great attitude by answer the calls politely and fulfill their needs and resolving the problems to the sim card concerned.
EDUCATIONAL QUALIFICATION :
DME , Tamilnadu Technical Institute, Gudalur.

[Guest]

- Handling People management
- Generating data for the process ( Daily performance and Agents Stats)
- Handling PIP Reports for the process ( Performance Incentive plan)
- Handling Review data for the process Like ( QBR & MBR)
- (Quarterly Business review & Monthly business review)