CWT India Pvt Ltd Delhi/NCR : Travel Counselors, Customer Care Executive

[mskavi]

CWT India Pvt Ltd Delhi/NCR : Travel Counselors for our BPO
Website: http://www.carlsonwagonlit.com

Keywords: Customer Care Executive, Travel Consultant, Travel Counselor

Designation: Travel Counselors for our BPO
Experience: 2 - 4 Years
Location: Delhi/NCR
Education:
UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization,Post Graduation Not Required
Industry Type: Hotels/ Restaurants/Airlines/Travel
Functional Area: Travel, Ticketing, Airlines
Posted Date: 08 Jun 2009

Job Description:
Provide a full Domestic and/or International consulting service to corporate clients. This includes all travel-related requirements which are to be carried out in a proficient manner and in accordance with CWT Procedures, Standards and account specific Service Level Agreement (SLA)/Key Performance Indicators (KPI) and Travel Policy.

Desired Candidate Profile:
The candidates should be flexible working in shifts.
Excellent communication skills.
Benefits: Transportation and Meals wirl be provided

Company Profile:
We are a leading Travel Management Company across the globe especializing in business travel management. We are dedicated to helping our clients- companies of all sizes, as well as government institutions and non-governmental organizations, optimize their travel program and provide best-in-class service and assistance to travelers. We employ more than 20,000 people in our operations that are spread in more than 150 countries. Our client portfolio includes more than half of the Fortune 100 companies with sales generation of approximately USD 25.5 billion

Executive Name: HRD

Address:
CWT India Pvt Ltd
Centrum Plaza
Sec 53, First floor
Golf Course Road
Gurgaon,Haryana,INDIA 120001

Email Address: hrd@carlsonwagonlit.co.in

Telephone: 95124-4747135

Keywords: Customer Care Executive, Travel Consultant, Travel Counselor

[rituparna mahendru]

E-mailid-ritu.mehandru AT gmail.com

Objective:
To set and attain career goal through hard work and determination.

PROFESSIONAL EXPERIENCE:
Centre Manager:Frankfinn Institute of Air HostessTraining 27th Aug 2007 – 15th March 2008

MAIN RESPONSIBILITIES :
- Is responsible for the overall administration and smooth functioning of the centre.
- Has to be a good administrator, communicator, problem solver and team motivator.
- Has to co-ordinate with vendors, property owners and other people concerned cost efficiently for the requirements of the centre at different times.
- Has to conduct staff induction
- Has to make the MIS and CH Reports and send it to the Head/Corporate office every month at the specified time.
- To check the punctuality of the staff and to implement the same adopt the ‘Lead by Example’ policy.
- To check on the students and the smooth running of the classes.
- Has to coordinate with the parents of the students in case there are any issues.
- Has to handle the grievances and issues of the staff.
- Has to be aware of the formats and KRAs of all the staff members in the centre.
- Has to analyse the performance of the centre through the reports and proactive in working towards making it a profit generating centre.
- Has to monitor and delegate the marketing work by coordinating with the marketing team.
- Has to be alert and observant at all times.

Senior Executive : - HCL Aug,05-march,06
Joined as a senoir cc for a UK process (British telecom). Was promoted as a floor trainer for the same. Worked in Hcl for 8mnths after which had taken a maternity leave. Was in the payroll of Hcl till december and then resigned for personal reasons.

Had taken training sessions with the freshers
Monitored calls, time to time.
had taken one o one for betterment of the candidates.
Sent daily reports to the team leader for the freshers who hit the floor.

Senior Executive : - Global Vantedge Aug,02 – Aug,04
Job Profile:
Was working as a senior executive and handling third party collections portfolio. Working as an SMS with the new batch for better performance.

Proceeses like Black Hawk, AT&T,and presently working with Discover card.
Attended trainings like FDCPA, Collections, Voice & Accent, Compliance, and Web & System training.
Mentored new hires and helped them come up the learning curve,shared best practices and ensured that the whole team /portfolio is benefited.
Ensure quality reporting and work with operations to build a highly effective measurement and reward systems based on empirical data.
Understanding onjob training needs and assist in scheduling and time management.
Periodically interact with middle and senior management.
Embody the spirit of excellence through team building, and sound man-management skill..
Develop strong inter-personal relationships with the team to cohesively bond them together with the company and integrate them with the vision and core values.
Topped the portfolio of collections and also been rewarded six sigma in collections and rewarded for it.

Process Associate: - GE CAPITAL – Gurgaon Feb,01 – Aug,02
Job Profile:
Worked as Process Associate and worked with the Outbound Collections in the early as well as late stage portfolios.
Done training sessions with the new associates and mentored new associates to help them work better in a new environment. Also done sessions with the teams on effective communication skills,process knowledge,soft skills,and system familiarity.
Escalated calls resolutions given on time to new people.
Strategizing and motivating team members to achieve team targets.
Conducted Compliance sessions for OUTBOUND COLLECTIONS.

CORPORATE TRAININGS
Compliance Training.
Collections skills training.

Summary of Qualifications
Worked with CITICORP MARUTI FINANCE (CALCUTTA),Front Office handling Car finance and EMIschemes.
Worked as a trainee for bonds, and fund in ICICI (Calcutta).

EDUCATION
Bachelors in Humanities:Passed from Calcutta University with 2nd Division..
West Bengal Board of Higher Secondary Education:Passed with 2nd Divison.
West Bengal Board of Secondary Education: Passed with 1st Division.

Additional Information
An active member of ROTARACT CLUB OF CALCUTTA, for 3 ½ Yrs.
Learning,FUNDAMENTAL,MS-dos,win-98/nt,Programming Techniques,Database Concepts,Foxpro.
Have been an active member in leadership training servive in Carmel convent.
Other interests painting and semi-classical music.