Odyssey India Ltd Mumbai : Retail Sales, Premium Writing Instruments

[kvs_vasan]

Designation: Sales Executive - Premium Writing Instruments
Experience: 3 - 5 Years
Location: Mumbai
Education: UG - Any Graduate - Any Specialization, Graduation Not Required
Industry Type: Retailing
Functional Area: Sales, BD
Job Description:
Would be required to independently handle a boutique in a large format retail store. Preferably selling premium lifestyle products like watches, jewelry, perfumes, etc.

Desired Candidate Profile:
Graduate, between 25 to 30 years with 5 years of experience working in a retail outlet. Experience in independent handling of a retail outlet would be an added advantage. Should be presentable, self- motivated & a go-getter with excellent English.

Company Profile:
Odyssey India Limited is into Leisure retailing and also sells Premium Writing Instruments & Stationery across the country.

Contact:
Email: srinivasan.v@odyssey.in
Reference ID - PWI - Mumbai

[Guest-IJT]

VISHAL GARG
E-Mail : vishal_garg_24 AT yahoo.com
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Seeking assignments in Retail Operations & Sales with a growth oriented organisation of high repute.

Brief Overview
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- An accomplished professional with nearly 6 years of expertise in handling various facets of Retail Operations inclusive of Store, Sales and Client Relationship Management.
- Currently associated with Vodafone Essar South Limited as Manager.
- Adept at administering retail stores with involvement in sales and attaining the pre-designated business targets.
- Understanding in charting out sales strategies and contributing towards enhancing business volumes & growth and achieving revenue and profitability norms.
- Possess excellent relationship management and communications coupled with abilities in leading and motivating teams.

Core competencies
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Retail Store Operations
- Monitoring store operations - return of undelivered stock with inventory control.
- Managing the constant tie-ups with major corporate and implementing sales promotional strategies to increase the sales volume and achieving maximum customer satisfaction.

Sales
- Developing new clients and negotiating with them for securing profitable business.
- Forecasting sales targets and executing them in a given time frame thus enhancing clientele.
- Identifying as well as networking with prospective clients generating business from existing accounts and achieving profitability and increased sales growth.

Churn & Collections Management
- Strategizing and managing churn control activities, both proactive and reactive. Day to day monitoring of involuntary and voluntary churn control activities.

Documentation Control
- Managing the documentation part at store during day to day operations


Customer Relationship Management
- Managing customer centric operations & ensuring customer satisfaction by achieving delivery & service quality norms.
- Attending to customer’s complaints and undertaking steps for effectively resolving them.
- Interfacing with clients for suggesting the most viable product range and cultivating relations with them for securing repeat business.

Career Snapshot
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Since May08 Vodafone Essar South Limited Hapur & Meerut (looking after both the Stores of Meerut Zone), as Vodafone Store Manager.
Deliverables : -
- Keeping constant focus on revenue & profitability of the store.
- Handling store up keep & management (store operations), maintaining quality customer service according to the corporate quality norms, this is being audited by an external agency.
- Taking care of profitability & productivity; all promotional activities organized in the Hub.
- Assigning & achieving Sales targets to the team members.
- Initiating promotional activities to enhance the revenue part from outside the store.
- Recruiting People, Developing & managing them.
- Identifying service needs of the customer and coordinating with different functionaries to provide the optimum solution in order to have a highly satisfied customer base and 100% C-SAT Score.
- Planning and enhancing monthly sales of the store.
- Identifying problem areas and taking corrective steps.
- Working in close association and coordination with all the back end support teams i.e. Post Paid, Prepaid, Retention, Churn & Activation Team, Credit Management Group, Network Support and Information Service.
- Looking out to the acquisition churn.
- Instrumental in customer retentions through effective customer management & after sale services.
- Ensuring all customer queries are resolved and complaints are attended promptly.

Notable Attainments
- Consistently contributed in store profitability towards the organizational growth.
- Achieved 120% post-paid target profitability & productivity.
- Delivered Quality Customer Service.
- Recognised as best individual in Operations and a good team leader.
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Sep’06 to May’08 : Vodafone Essar South Ltd. University Road (Meerut Zone), as Asst Store Manager/Second in command. (Client: Vodafone Store)
Deliverables : -
- Keeping constant focus on revenue & profitability of the store with the manager.
- Selling the product (Post-paid, Prepaid, Handsets, VAS).
- Assisting the team to fulfil the targets.
- Team training & motivation.
- Maintaining & sending daily reports to the HO.
- Handling request/ complain of customers and resolution at the front end.

Notable Attainments
- Honored with Second in command of sales of the store and Vodafone Star Award for outstanding performance in sales & services management.
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Sep’04 to Sep’06 : Devyani Int. Pvt. Ltd., Meerut as an acting shift Manager. (Client: Pizza Hut)

Deliverables : -
- Handling the shifts of the restaurant.
- Serving people with quality parameters set by the organisation.
- Responsible for imparting product training to the new joinees.
- Team management, motivation & development of the team.
- Handling queries and complaints of the customers.
- Maintaining coordination & motivation amongst team members.
- Maintaining entire cash transactions done in the store.

Notable Attainments
- Honoured as best Customer Service Representative and won championship during competition at the national level.

Academia
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Pursuing MBA in Sales & Marketing & HR from Amity University, Distant Learning.
2008 : B.Com. From C.C.S University, Meerut.
2004 : 12th in Commerce from DAV Meerut, CBSE Board, Meerut.
2001 : 10th from Annie Besant School School, CBSE Board, Meerut.

Technical Skills
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- Proficient with MS Excel, MS Word, Windows XP and PowerPoint presentation.