EXL Services India Pvt Ltd Delhi/NCR, Noida : Domestic voice process

[deepika]

EXL Services com ( I ) Pvt. Ltd.
http://www.exlservice.com

Keywords: cce / sr.cce / telecaller / csr / international / domestic / uk / us / inbound / outbound / collection / customer care / customer service / call centre / bpo / graduate / post graduate / result awaited/

Company Profile:
EXL is a leading provider of offshore business process outsourcing solutions to the Global 1000. EXL strives to build lasting relationships with our clients based on consistent high-quality service delivery, trust, and confidence.

Our global culture is driven by our sense of quality in everything we do, respect and integrity in all of our interactions, and urgency and accountability at all times. Our clients are convinced that a long-term relationship with EXL gives them the competitive edge.

We offer integrated outsourcing solutions and have successfully migrated to our operations centers more than 230 processes covering a broad array of products and services. We are one of the few companies managing complex transaction processing operations. We combine our BPO expertise with research and analytics, risk advisory services, and process consulting services to deliver a broad suite of offerings to our customers.

EXL's deep knowledge of industry and processes enables us to provide innovative and cost effective solutions to help our clients achieve high business efficiencies. Our global culture is driven by our sense of accountability, innovation, excellence, urgency, integrity and respect.

Experience: 0 - 3 Years
Location: Delhi, Delhi/NCR

Job Description:
PROCESS - ORANGE CUSTOMER SERVICE:[*] Handle inbound calls from All Orange customers who call in for service on their Pay Monthly/Pay As You Go Account[*] Ensure single contact resolution on calls and targeted customer satisfaction scores. Develop and maintain positive customer relations. Work on assignments that are semi-routine in nature where ability to recognize deviation from accepted practice is required.

PLEASE BRING ALL YOUR ORIGINAL EDUCATIONAL DOCUMENTS (10TH, 12TH & GRADUATION MARKSHEETS) AND 2 PASSPORT SIZE PHOTOGRAPHS.


FRESHERS or RESULT AWAITED CANDIDATES CAN ALSO APPLY

Desired Candidate Profile
FRESHERS or RESULT AWAITED CANDIDATES CAN ALSO APPLY [*]Technical Skills:[*]Good Computer navigation skills[*]Good keyboarding speed[*]Phone / Avaya Handling Skill

Soft Skills:[*]Communication skills Good spoken English[*]Business awareness / Customer Service Focus / Empathy / Courtes/[*]Analytical skills

[*]Process Specific Skills:[*]Knowledgeable about international telecom industry and its big players[*]Knowledge of Orange products, Orange Financial Services Customer Service policies and procedures[*]Fair knowledge about applying credit and review invoices, Understanding of cycle date, billing date, due date, payments etc[*]Orange Types of account[*]Call Opening and Closing Scripts[*]Customer Verification Procedure[*]Various systems used by Orange
[*]Knowledge of Processes outlined for:[*]Case Handling[*]Types of calls Callbacks, Escalations, Forwarding, Call Reporting

PLEASE BRING ALL YOUR ORIGINAL EDUCATIONAL DOCUMENTS (10TH, 12TH & GRADUATION MARKSHEETS) AND 2 PASSPORT SIZE PHOTOGRAPHS.

Address:
EXL Servicescom ( I ) Pvt Ltd
A-48 Sector 58
Center 3 of EXL
Noida - UP ,INDIA 201301

Email Address: Ramneet.KaurSaggu@exlservice.com

[Guest]

Curriculum Vitae
CAREER OBJECTIVE :

To work with an organization offering a responsible, challenging and creative work profile, a conductive work culture and a continuous learning environment, where my credentials and technical expertise can be utilized and honored.

PERSONAL DETAILS :
Name : Rahul Jain
Date of Birth : 05 Feb 1991
Nationality : Indian
Marital status : Unmarried
Sex : Male
Parents name : Mr. Dinesh Jain & Ms. Anita Jain
Languages known : Hindi, English
Email Address : rjmae08 AT gmail.com , rj_mae08 AT yahoo.co.in

EDUCATIONAL QUALIFICATION :
Course/Class College/School Board/University Year Percentage
B. Tech (I sem) GPMCE GGSIPU 2008 81.6
XII City Vocational Public School C. B. S. E. 2008 80.6
X City Vocational Public School C. B. S. E. 2006 78.6

SKILLS :
Good SKills
Computer operator

HOBBIES :
- Reading Novels
- Playing Computer Games.

DECLARATION :
I hereby declare that the information given above is true and Correct to the best of my knowledge.
Date : 7-08-09
Place :DELHI (RAHUL JAIN)

[Guest]

I want voice job

[prakash.pandey5]

Dear

I have been working in RT Outsourcing service Ltd. for past 1 Year as a Tech. support (hp Project).rtnow pursuing B.Sc(IT) ,completed hardware and networking course from jetking south ex-I.and also completed 1 year software diploma.
Now I would like to become a part of it.

[Guest]

hello,
This is Anuj and i want to know that is their any recruitment for 10+2?

if their is then u can mail me (anuj.chaudhary22@gmail.com)

[ksrajput89@gmail.com]

CIRRICULAM VIATE
KAMAL SINGH RAJPUT
Email : ksrajput89 AT gmail.com
CARRIER OBJECTIVE
To obtain Challenging and Responsible Position in an organization Where in I can contribute to the successful growth of organization using my abilities Skill and further Improving any professional Skills.
EDUCATIONAL QUALIFICATION
- Graduation From CSJM Kanpur University

- XIITH from u.p Board Allahabad

- Xth from U.P. Board Allahabad
SKILLS

- Skillful in developing strategies for call center companies
- Has excellent communication skills , both oral and written
- Skillful in maintaining public relations with customers
- Has good working relationships with call center companies
- Has good relationships with other employees and knowledge in Microsoft office

EXPERIENCE
- A total of 1+year hands-on experience working with Organizations of repute

- Working in AEGIS BPO Services Ltd as a CCE (customer care executive) from December 2009 to 2011
OTHER INITIATIVES
- Looking after entire team in the absence of TL

[Guest]

CURRICULUM VITAE
RAJESH KUMAR
Email-id : rajeshkim18 AT gmail.com

_____________________________________________________________________________________________
Career Objective :

A strong desire to excel and eagerness to learn, I like to use my abilities for the growth and development of the organization as well as my peers. I would like to be known as strong team player, willing to take responsibilities and learn new concepts and technologies.
Professional Qualification :
1. Master of Business Administration (2009-11) from KRISHNA INSTITUTE OF MANAGEMENT MEERUT (Affiliated by U.P.T.U. and approved by AICTE, Delhi),

Job exprience :

3 months experience in Ceasefire Industries Limited as a Manager Business Development
Area of specialization
- Finance
- Marketing
Summer Internship :
Organization : Vodafone Haryana
Specialization : Market research
Project name : Apna S.K.H
Duration : 2 Months.
Academics Qualification :
1. Accomplished B.COM from S.D COLLEGE MUZAFFARNAGAR (affiliated by C.C.S UNIVERSITY MEERUT) in the year 2008.
1. Accomplished Intermediate from D.A.V Inter College MUZAFFARNAGAR (U.P. Board) in the year 2005.
2. Accomplished High School from Jai Bharat Inter College Chhapar MUZAFFARNAGAR (U.P. Board) in the year 2003.
Computer Skill :
1. Microsoft Certified Professional (M.C.P) in Computer Hardwere
2. Tally in Computer accounting

[Guest]

CURRICULUM VITAE :

Sam Desouza
Area- Faridabad
E-Mail :- sam_colboy7 AT yahoo.in

Career Objectives :
- Seeking position in an organization, which provides me an opportunity to prove myself and to expand my knowledge and strength so as to contribute towards the growth of the company.

Work Experience :
- Aug 2012 till now
Working in Just Dial in Outbound Sales as a Support Officer.

- Aug 2011 TO Till Aug 2012
Working With V-Customer (Ramp Green Technology) PVT LTD. As a Customer Care Executive in Inbound, Outbound Processes.

Education Qualification :
- 10th Passed from NIOS Board.
- 12th Passed from NIOS Board.
- Pursuing BCA from SMU University

Computer Qualification :
- Operating system- windows 98,2000, XP, Vista, Window 7
- Internet, E-Mail

Personal Information :
- Date of Birth : 07 Feb 1992
- Sex : Male
- Marital Status : Single
- Strengths : Sincere & Hardworking
- Language Known : Hindi & English
- Salary Expected : Negotiable
- Hobby : swimming, football

DATE :
PLACE : (Sam Desouza)