Makewell Meditour Ltd Mumbai : Destination manager

[mskavi]

Makewell Meditour Ltd Mumbai : Destination manager
Website: http://www.make-well.com

Keywords: ground support manager

Designation: Destination manager
Experience: 1 - 3 Years
Location: Mumbai
Education:
UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization,Post Graduation Not Required
Industry Type: Hotels/ Restaurants/Airlines/Travel
Functional Area: Travel, Ticketing, Airlines
Posted Date: 28 Apr 2009

Job Description:
1. Continuous Interaction with the customer:- The overall objectives of communication with the customer (medical traveler) are:
- to handhold the customer through various ground services
- to provide all information that the customer requires
- to collect and organize the customers’ requirements and expectations
- to effectively communicate the requirement to the operations team
- to be a caring face to the customer, since he is also a patient.
The communication with the customer will be active, with the Destination Manager being the face of the company. The Destination Manager will have to present a caring and cordial face to the customer, taking care of the customers requirements and interacting with the operations team to organize these.
Since the Destination Manager will be interacting mainly with customers who hail from countries other than India, he/she will have to exhibit tolerance in understanding the cultural context of the communication and respond with care.
2. Partner Relationship Management: - The Destination Manager will have to maintain excellent relationships with the various service providers that Makewell has partnered with. This would include health care providers, accommodation service providers, car rental services etc. The Destination Manager will have to identify key contact points in these organizations and liaise with them on a continuous basis.
3. Coordination with CRM Team: - The CRM team would be responsible for organizing the itinerary and building the case file for each customer. The Destination Manager will have to interact and communicate with the CRM team to understand the requirements and scheduling of each customer and to regularly update the status of the customer.
4. Building and developing the network: - The Destination Manager will have to exhibit entrepreneurial drive in building new contacts and developing fruitful relationships with service providers who could be potential partners to Makewell

Desired Candidate Profile:
Graduates with excellent written and oral communication Skills in English. Candidates with experience in hospitality industry in client facing roles will get preference

Company Profile:
Makewell is a Health Services Company established in 2006 with a vision to provide seamless support to health seekers across the world. In a short period of time we have established our credentials as pioneers in the field of consumer centric healthcare with specific focus on international medical travel otherwise known as medical tourism. Medical tourism is the term used when people do not seek healthcare in their own country of residence but travel to other countries to obtain medical treatments at a cheaper price.
At Makewell we provide services to individuals across the world who are seeking health services in countries other than their own. Makewell has invested its resources to simplify the process of seeking affordable, available & affable healthcare in various parts of the world. We provide:
1. Information at the finger tips of people seeking healthcare services in another country
2. Support to seamlessly organize medical and non-medical services under one roof so that the medical travel experience is smooth
3. Service that will hand hold the medical traveler through his journey, taking care of every possible detail that will facilitate the medical traveler back to good health
4. We also provide services to insurance companies to facilitate health screening services to NRI policy holders across the world
.
This venture is backed by the Khemka Group of companies that owns public limited companies in the manufacturing sector.
We welcome you to join hands with Makewell in our continuous endeavour to improve the quality of patient experience

Executive Name: sandeep

Address:
Makewell Meditour Ltd
1401-B,Oberoi garden,thakur village
kandivali-east
Mumbai,maharastra,INDIA 400101

To apply, send CV to Email Address: sandeep@make-well.com

Telephone: 91-22-9892852122

Keywords: ground support manager

[Guest-IJT]

Name : Vinod Nihal
Email : vnihalsons AT yahoo.com
Designation / Skillset : Logistics Manager
Seeking Managerial Assignments in Logistics

Resume :
VINOD NIHAL
Resume

* Qualifications : Graduate. B.Com.1989 Post Graduation: MBA (Finance & Marketing) 1991.
* Caste : Hindu (Sindhi)
SYNOPSIS
· A result oriented professional with over 20 years experience in Operations – Logistics / Supply Chain / Purchase / Stores-Inventory / Imports – Exports.
· Expertise in handling a diverse range of Operations entailing entire operations, training & budgeting.
· Proven track record of Developing Procedures, Service Standards & Operational Policies and Planning & Implementing Effective Cost Control Measures to Reduce Running Costs of the Organization.
· Expertise in Designing & Implementing Training Programs for bringing keen Customer Focus, High Energy Level & Team Spirit in our Employees.
· Excellent written Communication, Interpersonal and Liaison & Problem Solving Skills.
AREAS OF EXPERTISE
OPERATIONS
· Developing & implementing procedures, Maintaining Hygiene & Quality Standards. Leading efforts for streamlining processes & generating cost savings in Operations.
· Responsible for entire Purchase / Supply Chain & Execution of Orders & coordinating with Clients for resolving their needs.
Managing our Head & Branch offices schedules & constant tie ups with major corporate for
Implementing promotional strategy. By virtue of extensive expertise & experience my objective is
to Pursue a challenging and a promising career by utilizing the knowledge & my experience in
maintaining a safe & clean environment & a healthy society of co-workers while being resourceful
& Innovative by exploiting the skills to accomplish the goals of the organization.
MANAGEMENT
· Ensure Profitability of operations & supervise all aspects of Management including planning, monitoring Order Execution / Billing / Payment Collections to ensure compliance with quality & hygiene standards & interaction with Govt., Semi Government & Municipal / MSEB officials for Tenders & Contracts.
· Preparations & Monitoring Investments made in Purchase of Trucks / Tank Lorries / Cars
/ 2 Wheelers / Financial Arrangements, Costs & Inventory Control, Insurance Claims.

CLIENT RELATIONSHIP MANAGEMENT
· Ensuring High Quality Services, resulting in customer delight & optimum resource utilization for maximum service quality.
· Ensuring maximum Customer Satisfaction by closely interacting with potential clients & understand their requirements & customizing the product & services accordingly.

KEY STRENGTH
- Honesty, Discipline and Dedication towards the organization.
- Motivating sub-ordinates in achieving specific tasks.
- Control over the office management, planning, organizing and execution of various related tasks.
- Positive Attitude with High integrity and willingness to take responsibilities.
- Quick Learning Ability and Excellent Team Management.
- Liasioning & Synchronizing Efforts to achieve goals for the well being of the organization.
...2...

“WORK EXPERIENECE” + 20Years.....

15th May, 1987 till 30th April 2004 as an Assistant Manager Logistics in M/s. Universal Trading Co; a Division of RAMA PETROCHEMICALS LTD; in Mumbai in their Logistics Division having our own fleet of more than 165 Tank Lorries with our Head Office in Mumbai & Branch Offices in Baroda, Mangalore, Cochin, Hyderabad & Vishakapatnam, Our main clients were Mc Dowell & Co Ltd, Mysore Petrochemicals Ltd, Ambuja Petrochemicals Ltd, Cheminar Drugs Ltd, Dr.Reddys Laboratories Ltd., to name a few.


JOB PROFILE : included loading of Company Owned Tank Lorries from various destinations viz: Bombay Port Trust / Mangalore Port / Kandla Port from Vessels to Barge, Barge to Tankers, also loading Tankers from HPCL, BPCL, RCFL, IPCL, IOC, MRPL… & dispatching them to various destinations in all over India to various factories with whom we had contracts. Qualifying for Government Tenders, Handling IMPORT CONSIGNMENTS (NAPHTA), Octroi, Stock Management, Attending Accidents (Handling Insurance Claims), Making Travel Arrangements, Looking After Guest Relations, Reservations, Housekeeping, and Facility Management…. I would be on constant tours to our various Branch Offices In all Over India / Abroad; All our Branch Managers in India reported to me & would fax / mail me daily detailed reports of Loading / Unloading / Cash / Bank Transactions & Daily Updates. The most important aspect handled by me was also the Stores / Purchase / Supply Chain Department which involved in handling entire Warehousing activities viz: Stock Maintenance + Purchase Activities viz: Tank Lorries / Cars / 2wheelers arranging their finance etc. I was also in charge of maintenance of our Company owned vehicles. We were also into Buying & Supplying Chemicals from various dealers / manufacturers to our various clients in all over India as we had obtained licenses for trading also. I was reporting to the Director of our Organization.
Salary Drawn : Rs. 1, 80,000/- per annum plus Benefits.


1st May, 2004 to 30th November 2010 as a Logistics Head in M/s. Veena Industries Ltd.
Job Profile : We are into manufacturing of Generator Sets in the Brand name of AUTOMECH in 5 different capacity ranges. Our main customers are BSNL, IDEA, AIRTEL, VODAFONE, BPL, VIDEOCON Industries, CEAT Tyres, MRF, various stadiums in all over India to name a few...My job is handling entire Operations & Logistics Division (Inbound & Outbound), Ensuring Timely Movement of Consignments, Procurement and Supply Chain Management, / Vendor Development / Warehouse - Stock Management Planning of Material flow process, Processing Bills & Clearing Payments on Time. I was also in charge of handling Octroi, Imports / Exports., i.e.: Being in constant touch with CHA’s in respect to Clearance of our Consignments from Airport, Foreign Post Office, Docks (Bond / Ex-Bond Cargo ).


Responsibilities
* Transport arrangement as per schedule.
* To arrange transporter after deciding mode of transport with the most economic way for
Dispatches
* To bring down in freight expenses by studying various factors i.e. freight charges of various
Transporters, their delivery adherence and reliability.
* Daily dispatch target completion.
* To ensure the maximum material to be loaded
* Preparation of monthly stock status report of finished goods.
* Preparation of monthly Dispatches report
Salary Drawn : Rs. 2.4/- Lakhs only plus benefits. Reported to Mr. Sandeep Rana: Mobile:
9970181865.

1st December 2010 till 31st May 2011 in M/s. Rail Road Logistics (I) Pvt. Ltd as a Regional Manager – Operations West.
My duties include handling our Pune Branch and all the Managers from other Branches of our West Division viz : Nashik, Ahmedabad, Zaheerabad & Hyderabad report directly to me. We are in contract with FORCE Motors Ltd, TATA Motors Ltd & ASHOK LEYLAND Ltd for transportation of their chassis and their finished products in or trailers from Pune to various destinations (Their Dealers) in all over India. All the Branch Managers reporting to me would mail me Daily Loading / Unloading / Cash Requirements for advances to be given to or drivers as well as Office Requirements. They would also mail me daily Cash Reports, Billing, Payments Received / Pending, Accidents if any, Insurance Claims Follow-ups etc…Once in 3 months I would go on tours to all the Branches reporting to me as a surprise visit and then would visit my Calcutta Head Office for an official meeting with our Chairman and MD wherein we would have discussions regarding issues pertaining to expansion of our reputed organization
I have also handled Insurance Claims / Settlements, Legal Issues (Court Matters), Liaison with Government Authorities & also Public Relations during my entire tenure.
Last Salary Drawn : Rs. 3/- lakhs per annum plus benefits.


I am a person with a Positive Attitude. According to me Self-discipline and will power are two values that contribute to one’s success. I love doing things differently. I believe in the thought that, “If you want something you never had done, do something you have never done. Don’t go the way life takes you. Take life the way you go & Remember you are born to live and not living because you are born”.
My Hobbies consist of : - Reading Daily Newspapers, Novels by Sydney Sheldon, James Hadley Chase, Acting, Watching Movies on HBO / Star Movies / World Movies / Star World / Fashion World / Discovery / National Geographic / NDTV Good Times / News Channels……
I assure your good self that I shall work to the fullest satisfaction of my superiors & subordinates so as to remain an asset to your reputed organization throughout my career.


* Salary Expected : As per your Company’s Rules & Regulations * Can Join: “Immediately”.

Sd/- VINOD NIHAL_______________________
References : 1) Mr. Ashwin Balwalli – Vice President Logistics - Finolex Cables Ltd.,
Pimpri, Pune.
2) Mr. Bharat Indu Mehta – Vice President – Associate Specialty Films (P) Ltd

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More Information about this submission and submitter :-
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Submission ID : 4236306
Date & Time : 10th Jun 2011 10:27 AM (UTC)
IP Address : 27.58.30.107
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