QA QC Quality Analyst : Captive Financial BPO : Delhi/NCR

[deepika]

Experience:
1 - 6 Years

Location:
Delhi/NCR

Education:
UG - Any Graduate - Any Specialization


PG - Post Graduation Not Required

Industry Type:
BPO/ITES /CRM/Transcription

Functional Area:
ITES/BPO/KPO, Customer Service, Ops.

Posted Date:
16 Jun




Job Description
Managing & Monitoring overall Process quality.
Making Plan of quality scoring on Daily / Monthly basis.
Achieving the benchmark of quality, if not achieved finding the problem area and working to achieve the target.
Sending Daily / Monthly reports
Desired Candidate Profile
Candiadte should be graduate.
Candidate shouls have atleast 1 year working as quality analyst role.
Excellent comm skills and written skills.
Flexible to shifts.
Company Profile
*captive unit based in noida

*world class infrastructure

*excellent growth prospects
Contact Details

Company Name:
Signature Staff India Pvt Ltd Call Tarveen at 09216229268


Website:
Not mentioned

Executive Name:
Ms Tarveen


Address:
Signature Staff India Pvt Ltd
FF-1,2
Parsavnath Mall
Sector 27
Noida - UP ,INDIA 201301
tarveen.b@mail.com

Telephone:
09216229268


Fax:
00


Reference ID:
Tarveen/QA



Keywords: Quality analayst , quality executive

[Guest]

I am working with Royal Bank of Scotland Group since dec 2008 as a operation officer.
I am resposible for personal and tax savings account for UK clients.
I am looking forward to grab the learning opportunities if any comes to me.


Thanks and Regards
Ranjeet Gupta
+919911707045

[Abby.rac73]

I am working as Management Trainee in GENPACT with collections process.


Regards
Abhinandan Sharma
+919873687661

[rahuljai4388]

Tarveen,

PFA ..... for the post of Q.A

Regards
Rahul

[Guest]

Hi,

I have completed my Graduation (BBA) from Guru Jambeshwar University.

Looking for job in branded organisation for financial analyst.

For Contact kindly send me message ,I will call you back after that .

My contact no is .

Thanks and regards
Rahul

[sonali kanungo]

i am a student.i want a job
________
sonali

[Guest-IJT]

Dear Sir/Madam

Im Gagan here working as MIS Executive in Bangalore, saw a add.
Reference ID:
Mis Executive
Please find attached my profile for the same, kindly let me know if any job suitable for my profile.


Regards
Gagan
09886644756

CURRICULUM-VITAE

Gagan Dubey
#342, 1st A Main Road
8th Block, Koramangala
Bangalore 560095
Mob- 9886644756
E-Mail : dubeyit@rediffmail.com
: gagan4smile@gmail.com

- To work in an organization where I can develop my technical skills and provide effective solutions to increase the efficiency of the organization.

Professional Qualifications
- Certificate course of “Networking Concept” from Small Scale Industries Development Organisation (Ministry of SSI).
- Certificate course of “MDP On Networking” from Small Industries Development Organisation (Ministry of SSI).
- Certificate course of “Computer Hardware & Networking” from Small Scale Industries Development Organisation (Ministry of SSI).
- 12 month Diploma Course “Project Gyanodaya” Govt. of M.P.
(Computer fundamentals, MS-Office 2000)

Academic Qualifications
- SSLC Passed from Uttar Pradesh Board
- 12th Passed from Madhya Pradesh Board
- BA Passed from Jiwaji University, Gwalior (MP)

Current Job Profile
Name Of Company : Spar Solutions
Designation : MIS Executive
Year : From 11th August 2008 to Till Date

Last Company
- I was working as a Senior Database Executive / Assistant Event Coordinator in Solution Integrated Marketing Services Pvt. Ltd (Solution Digitas) from 6th June 2006 to 25th August 2008

Projects handled -
- Indiatimes : Edward De Bono, Nirmalya Kumar, HR Summit, Richard
Barrett Conference
- TMI : ACIAG, Time & Performance Manager, Emotionally
Intelligent Leadership, Key Accoun Development, Winning Sales Presentation
- CISCO : Network On Wheels
- HP : The Pillar of HP Learning Solutions, HP Fridays with
Proliant. HP Design Jet Launch Event
- TFCI : Web Innovation, Green Data Center
- Intel : Tech vision, Intel HPLS Event Of six Cities
- Wipro : Hospital Profiling, Wipro Road Show
- Solid Works : Profiling, Lead generation
- Business objects : Profiling, Business Object Events

- Worked as a Computer Operator in Sachdeva New P.T. College, Gwalior (M.P.) from 01st July 2005 to 28 March 2006.

- Operating System Windows 95, 98, 2000, XP
- Hardware Computer Assembling, Installation
- Packages MS-Office 2000, 2003
Adobe Pagemaker,
Coraldraw Photoshop

- Date of Birth October 02, 1982
- Gender Male
- Marital Status Unmarried
- Language Known Hindi & English
- Hobbies Listening Music, Playing Volley Ball


Date : 10/03/2009
Place : Bangalore (Gagan Dubey)

[Guest]

Khushboo Verma
Email :khushboo_niit2007 AT yahoo.co.in
Career Objective
To join an organization in a high growing industry that provides opportunities to learn and grow and attain highest of responsibility, where I can contribute to the growth of the organization as well as be profitable for the company.

PROFESSIONAL SUMMARY
Worked with Convergys as a Customer Service Executive June 07’-June 08’
Convergys is one of the most important business process outsourcing companies in India. Convergys is uniquely and exclusively focused on helping our clients make smarter decisions about enhancing their relationships with customers and employees to improve business performance. Convergys has been named a Fortune Most Admired Company for nine consecutive years, and more than half of the top 50 Fortune 500 companies are Convergys clients.
- Job Role : Customer Care Officer. (Voice Process- Capital One): Operations, Banking, Financial Services.
- An effective communicator with excellent Customer service management & negotiation skills. Strong analytical, problem solving & organisational abilities.
Working with Bank of America as a Process Trainer in HL&I
Bank of America is a financial services company, the largest bank holding company in the United States, by assets, and the second largest bank by market capitalization. Bank of America serves clients in more than 150 countries and has a relationship with 99 percent of the U.S. Fortune 500 companies and 83 percent of the Fortune Global 500. The bank's 2008 acquisition of Merrill Lynch made Bank of America the world's largest wealth manager and a major player in the investment banking industry.
- Job Role : Process Trainer(October,2008 till now): conducting training sessions for new hires, taking calls with the LOB, regular update sessions for the associates on production.
- An effective communicator with excellent customer service management & writing skills. Strong analytical, problem solving & organisational abilities.
- Working currently as a process trainer in Home Loans and Insurance(Invoice Processing)
Job Responsibility :
- Making daily performance reports.
- Providing adequate feedbacks on individual’s performance.
- Team Handling and imparting Training.
- Processing the documents.
- Training of Chatting Associates.
- Conducting Best Practice Sharing.
ACHIEVEMENTS
Convergys : 2007-2008:
- Was Awarded as the Top performer in the first, second and third months consecutively of live production.
- Was Awarded as the best agent by the clients.
- Was awarded the best Quality on the very first month of live production.
- Was awarded many weekly Rewards and recognitions based on performance.
Bank of America : 2008 till date:
- Was awarded the best Quality for the last three months.
- Was awarded the Best performer and Highest Improvement for a quarter.
- Was awarded many weekly Rewards and recognitions based on performance.
QUALIFICATION
- Graduate in English honors. from Ranchi University securing 1st division in year 2007 (63%).
- Intermediate from C.B.S.E. board securing 1st division in year 2003 (65%).
- Matriculation from I.C.S.E. board securing 1st division in year 2001 (73%).
Technical Qualification
- Holding GNIIT certificate in Advanced Diploma in Software Engineering.
- Complete knowledge about the functionality of the system.
- Complete knowledge about system hardware and troubleshooting.

Hobbies
Reading and Surfing internet, Traveling and exploring new places, spending time with family and friends.
Major Strengths
: Capability to work under stress.
: Eager to learn new things.
: Innovative and hard working.
: Honest.
: Sincere.
Salary Expected[]: Negotiable.

[Guest]

working as a QE with a big BPO in Gurgaon.. interested in joining you all..
Please contact :
Manjula Tyagi
tyagi.manjula AT yahoo.co.in