www.omnia.in SPICE BPO Services Ltd Mysore : Call Center Team Leader

[Rajkumargautam]

SPICE BPO SERVICES LTD Mysore : TEAM LEADER

Designation: TEAM LEADER
Experience: 2 - 3 Years
Location: Mysore

Job Description:
Creation & maintenance of incident reports (Any deviations in team), Marking Attendance, Managing Leaves, Unscheduled absenteeism, Service level & Answered level, Productivity and Quality Review, Team briefing Pre/Post shift, Transaction monitoring (Call Barging), Feedback & Coaching, Maintain agent performance data for discussion everyday, Structured One to One discussion with Team (Documented), Handling customer & client complaints, Work Ethics, Floor Activities for Team Motivation, Take calls frequently for team motivation, Manage breaks during shifts, Counseling, Staff Retention (Attrition Control), Team Meeting (Documented), Training need identifications(TNI), Appraisals, R&R (Rewards & Recognition Data), Team Trips

Desired Candidate Profile:
Creation & maintenance of incident reports (Any deviations in team), Marking Attendance, Managing Leaves, Unscheduled absenteeism, Service level & Answered level, Productivity and Quality Review, Team briefing Pre/Post shift, Transaction monitoring (Call Barging), Feedback & Coaching, Maintain agent performance data for discussion everyday, Structured One to One discussion with Team (Documented), Handling customer & client complaints, Work Ethics, Floor Activities for Team Motivation, Take calls frequently for team motivation, Manage breaks during shifts, Counseling, Staff Retention (Attrition Control), Team Meeting (Documented), Training need identifications(TNI), Appraisals, R&R (Rewards & Recognition Data), Team Trips

Company Profile:
SPICE is managed by a team of professionals who have put in more than 100 man-years in the Telecom/ ITES Industry. The management team has been involved in handling multiple processes, both Inbound and Outbound, from very diverse Industries including Telecom Services, Consumer Durables, FMCGs, Govt., BFSI and are well aware of the specifics of various Industries/Processes.

poovanna.ganapathi@omnia.in
Website: http://www.omnia.in

Keywords: TELECOM CALL CENTER EXPERIENCE

[Guest]

HELLO SIR/MADAM,

I am AKSHAY SHETH.I belong to INDORE(M.P).
I am B.COM graduate.I completed B.COM in 2005.
Then i did MCP (MICROSOFT CERTIFIED PROFESSIONAL) with 98.4 % marks.


Working experience -

6 months - PARESH KUMAR C PATEL
INDORE
AS A MARKETING EXECUTIVE.

20 MONTHS - INFOSYS BPO LTD
PUNE
AS AN ADVISOR.

At present i am helping my father in his business in indore.


I am looking for a job which suits my profile.

Please reply if you find my profile suits your vacant post.

THANKS & REGARDS

AKSHAY SHETH
09425125066/ 09329785369.

[Ashutoshkumar01]

Respecetd Sir,

It has been my pleasure to learn that there are openings for Team Leader in service marketing

I have over all 5.5 Years of experience in Telecom Industry, With Most Respected Telecom companies I.e. Bharti Airtel Limited Have an experience as a Process Owner and Customer service. Presently working with Domestic BPO Offshoot Agency Private Limited as a Process Owner is a CSA (Collection Service Agency) provide its services for the collections of AIRTEL (Mobility & Land Line)


I am looking for some good exposure with a big professional firm and shall be happy to work at any suitable post commensurate with my qualification and experience.

My detailed resume is being enclosed here with for your kind perusal, If any information is required from me, I shall be glad to furnish them promptly.

Looking forwards to a positive response.

Warm Regards,
Ashutosh Kumar
Contact : +919958031031,9810724822
Email : Ashutosh11_vicky@yahoo.co.in

[Guest]

Hi My name is Bharath K, i have an total expereince of 5 years both in ITES and Non Ites.
In international bpo sector i have an expereince of 3 years.
My Email Id is : bharath_gowda4 AT yahoo.com
My Mob num : 9845056223.

PROFESSIONAL OBJECTIVE

I would like to be placed in a good career oriented conducted organization where in I could dedicate and commit myself to the job seeking a rewarding career to utilize my skills and abilities for the Organization that offers professional growth while being resourceful innovative and flexible.

WORK EXPERIENCE

As a professional I have got the opportunity to serve the few top corporate organizations, which have given me a lot of confidence and support to develop expertise in a more dynamic environment.

ORGANIZATION

IBM DAKSH
DESIGNATION Collection Officer
About the process Supporting UK customer (voice)
Clients Lloyds TSB Bank
Duration from 01 JAN 2009 till 01 JAN 2010
ROLE Handling query related to banking services
I/B and outbound Collection Calls for B2C
Specially dealing with the loans and overdraft.
Setting up Direct-Debt via bank Details
Taking payments and money transfer
Suggesting Suitable Payment Plan to Reduce Outstanding on the a/c
Co-Coordinating with managers to resolve customer disputes over charges
Consistently meeting Client Targets.

ORGANIZATION

Infosys BPO ltd
DESIGNATION Customer Support Executive.
Duration from 17 July 2007 till 30 November 2008
About the process Supporting UK Customer (voice)
Clients British Telecom (The largest Telecom Service Provider in U.K)
Role Handling query related to the Tariffs of the New Telephone Orders Relating to Special offers and Seasonal Offers, Billing issues & enquiries Refunds Account Entries.
Sending Emails and dealing with billing enquiries; payment options, refunds, accounts.
Routing of calls and email to the relevant department
Also worked as floor walker and handled escalation calls.


ORGANIZATION

Resonant Heights Pvt ltd
Designation Marketing Executive
Duration August 2004 to December 2007
Role Worked as Marketing Executive and also as an Office Assistant.
Explaining Customer about the Products.

EDUCATIONAL QUALIFICATION

B.COM (Bachelor of Commerce) Completed Board examination from Salem
University in the year 2006.

10+2 (PUC) Completed in the year 2002

COMPUTER LITERACY : Basic computers FROM NIIT


Declaration
I here by declare that the above stated information is true to the best of my Knowledge.


THANK YOU

PLACE : Bangalore
DATE : (BHARATH K)

[Guest]

This is pravin kumar
Below is my resume, kindly inform if my qualification matches your requirement.
Resume
From
Pravin Kumar B
To serve the professional organization which will provide conductive atmosphere for learning, performing and constantly upgrading my skills and thus being able to contribute to the organization.
To put in my best efforts and get nothing but the result for any organization I work for.
To work with complete dedication and honesty and settle for nothing less then perfect.
Course College Year of passing Percentage
BBM Govt. first grade college,srirangapatna 2010-2011 75%
PUC R.B.A.N.M’s college, Bengaluru 2005-2006 40%
SSLC Chinmaya Vidyalaya
School, Bengaluru 2002-2003 58%

[Guest]

Curriculum Vitae
Vinodh Kumar .K.M
Email ID : vinodhkumarkm76 AT rediffmail.com
Email Id :vinodhkumar.km AT allsectech.com

Objectives :
Seeking a challenging role to contribute and to grow in an open cultured organization, this offers tremendous growth potential, and wide exposure to the latest technologies. Fully utilize my skills and abilities in the Industry that offers Professional growth.
Work Experience
- Worked as a Customer care executive in genesis bpo for 15 months
Handling postpaid and prepaid calls.
- Worked as Customer care executive,SME,Coacher and WFM in Allsec
Technology for 20 months
- Working as Team leader and MIS in Allsec Technology,
Handling 3 Process for MIS which is of Retailer help line, post paid and
Customer care of Aircel Inbound with a team of 20 Members.
.

Job Profile
- Customer relation and support the team management.
- Inter communication with the superior heads and corporate clientele.
- Got the potential to give positive results and confident of new projects.

Achievements
Improvement in the external and internal quality –.
Internal Score of customer care has improved from 75% to 90%.
Responsibilities
- Regular Audits for Associates and effective feedback for the same.
- Team meetings on weekly basis with Associates & QA.
- Preparing and sending daily reports to the client and Operations.
- Client review and Monthly review with TM Quality.
- Conducting Quality Parameter & certification for the new training Batches
- Conducting Refresher training for C and E Category agents.
- Conducting Data Analysis – Team wise Analysis, for machine and log in hrs
And analysis to reduce the short call percentage through team wise
- Regular new update will be briefed to the associate on new products which has been
Launched by aircel.
Dip stick will be given to the associate to know whether the associate are providing complete information to the customer’s and the data will be shared to operation and clients at the EOD
Educational Qualification
- S.S.L.C from sumathi jain high school
- PUC in pre university collage
- Pursing 3rd yr B.com
Computer Skills
- Basic in computers
Personal Traits :
- Ability to work in a team
- Ability to handle confidential information
- Desire to take up new challenges
- Pro-active ,reliable & hardworking
- Quick to learn new things
- Easily adaptable
- Good communication skills
Declaration :
I hereby declare that all the above furnished details are true and correct to the best of my knowledge belief and information.
Place : Bangalore
Date :
(Vinodh Kumar K.M)

[santhoshqsp]

CURRICULM VITAE
SANTHOSH KUMAR
basudiamond19 AT gmail.com
CARRER OBJECTIVE

To be involved in professional and intellectually stimulating and satisfying work with a company of repute

SKILL & TRAITS
- A team player, hardworking and quick learner
- Would like to get involved in analysis, interpretation and decision making processes
- Possess good presentation, communication and marketing skills
- Positive, Organized and effective
EDUCATIONAL QUALIFICATION
Qualification School / College
& Broad /University Year of passing
& Percentage

Master of Business Administration (MBA) National Institute Of Management (NI), Mysore &
Maharashtra University Mar -2010
&
70%
Diploma in Business Administration (BBM) National Institute Of Management (NI), Mysore
Maharashtra University Nov - 2008
&
71%
PUC Pre- University College Chitradurga
May - 2001
&
78%
ADDITIONAL QUALIFICATION
Qualificaion School / College
& Broad /University Year of passing & Percentage

PGDHRM
(Post Graduation Diploma in Human Resource Management)
National Institute Of Management (NI), Mysore
&
Maharashtra University Mar -2010
&
73%
Computer Skill
Below is a list of important software products, tools & methods that I have worked with

Software Products Tools
Microsoft Office Microsoft word ,Microsoft Excel, Microsoft Power Point
PERSONAL SKILLS :
Comprehensive problem solving abilities, Excellent communication skills, Ability to deal with people diplomatically, self-motivated, willingness to Learn, Team facilitator, Interest in accepting challenges.
STRENGTHS
S
- Excellent Analytical & Problem Solving Skills.
- Can work independently or as part of a team, highly receptive & adaptive to changes
- Good Communication & Interpersonal Skills.
- Quick learner and have a good grasping power.
- I believe in sincerity and dedication in the execution of the work given to me..
- Positive attitude, excellent team player& Ability to meet dead-lines.
- To put my best efforts to meet the organizational objectives and makes the organization shine in the corporate world
JOB PROFILE :
1. COMPANY : S K SOLUTION
2. DESIGNATION : HR EXCEUTIVE
3. TENURE : 01-05-2010 TO 31-05-2011
Achievements as a HR EXCEUTIVE :
- Awarded “Team Work” at SK Solution
- Awarded “Star of the Month” at SK Solution
- Awarded “Best HR” at SK Solution
1. I placed almost 300 candidates in 1YEAR this is my achievement has a HR
1. COMPANY : QSPIDERS SOFTWARE TRAINING INSTITUTE
2. DESIGNATION : HR EXCEUTIVE
3. TENURE : 25-06-2011 TO 10-07-2012
ROLES & RESPONSIBILITIES
1. Recruiting
2. CONDUCTING MOCK INTERVIEWS,
3. SOFT SKILLS TRAINING
4. PLACING THE CANDIDATES
5. COLLECTING THE TESTIMONIALS
Achievement as a HR EXCEUTIVE :

2. I placed almost 400 candidates in 1YEAR this is my achievement has a HR
OTHER DUTIES :
Taking care about the candidates those who are facing problem like
1 Humbling
2 Presentation
3 Shyness

DECLARATION
I forward my resume as a first step in exploring the possibilities of employment in your esteemed organization, I would focus on being a dependable and dedicated employee and I will come up to your level of expectations. I will discharge my duties to the best of my abilities. I request you to consider my application favorably.
Thanking you
Date :
Place : Bangalore
(Santhosh Kumar)