Mirah Group Mumbai : Customer Service Executive Retail

[Admin]

Mirah Group Mumbai : Customer Service Executive - Retail
Website: http://www.mirahgroup.in

Keywords: Customer Service Executive

Designation: Customer Service Executive - Retail
Experience: 0 - 1 Years
Location: Mumbai
Compensation:
Rupees 80,000 - 1,25,000
Education:
UG - Any Graduate - Any Specialization,Graduation Not Required
PG - Post Graduation Not Required
Industry Type: Retailing
Functional Area: Sales, BD
Posted Date: 25 Mar 2009

Job Description:
1.Handling Walk-In Customers
2.Generating Sales
3.Handling Customer Grievances
4.Achieve Sales Target
5.Assist Store Manager in day to day store operations

Desired Candidate Profile:
Candidates should have 6 Months to 1 years Experience,Excellent Communication Skills,Presentable,Only Candidates living in Mumbai should apply

Company Profile:
http://www.mirahgroup.in

Executive Name: Swapnil Shinde

Address:
Not Mentioned

Telephone: 022-40962938

Keywords: Customer Service Executive

[karlzee]

Hi All,
I am interested in a secretarial/front office receptionist/Admin job. In the mean time even home typing will do. Pls send me all details to my email add: [EMAIL="polsonpaula7 AT gmail.com"]polsonpaula7 AT gmail.com for me to verify the jobs authenticity.

[Guest-IJT]

Name : Mohit Sharma
Email : mohitsharma.abh AT gmail.com
Designation / Skillset : Sr. Executive (Operations/Customer Services/Collections.)
Professional in Operations/Customer service/Collections with 5 years of Experiance.

Resume :
Mohit Sharma
Good is not good when better can be done & The Best is possible.

Objective :
To work in a dynamic & reputed organization, which can utilize the inherent talent of the incumbent to the maximum. I sincerely believe that “Success in any work is the result of firm Decision, Determination & Attitude”.

Work Experience
q Working in Max New York Life Ins Co. Ltd. as Executive Branch Operations.
Locations :- Muktsar, Kotkapura.
Tenure :- 27-May-10 to till date.
Job Responsibilities :
· Managing the Operations Activities of the Branch.
· Handling the Administration Department of the Branch.
· Maintaining the Office Hygiene & Customer satisfaction level.
· Handling the Cash Collections & maintaining the daily, weekly & Monthly MIS for collections.
· Ensuring the monthly product & documentation trainings of sales team..
· Ensuring the cost reduction activities of the branch with team co-ordinations.
· Handling & promoting the New Direct Sales & office walk-ins for fresh Business.
q Worked in H.F.C.L Infotel Pvt. Ltd. as a Showroom Manager at Bathinda RO.
Locations– Bathinda Zone including with 18 Towns
Tenure :- 1st June 2008 to 27-May-10
Job Responsibilities
· Managing the team of 7 CRM executives
· Managing the operations activities from both Backend & front end.
· Handling Showrooms as well as retentions of BTH zone
· Maintaining Showrooms hygiene & Customer satisfaction level.
· Ensuring Quality of retention’s & customer services.
· Ensuring to organize Revenue Enhancement & customer services Camps on regular basis.
· Ensuring the Internal Audit of the documentations & Online requests on monthly basis.
· Handling & promoting the New Direct Sales & under retention sales. on front Desk
q Worked in Idea Cellular Pvt. Ltd. as a Process Associate at Bathinda RO.
Location-Fazilka, Abohar, Malout.
Tenure :- Mar-2007 to May-2008
Job Responsibilities
· Managing the Team of 8 Runners (SAF Collectors)
· Handling the operation activities of local office.
· Handling Quality Processes & Customer services.
· Implementation of Quality of customer services.
· Increase the width and depth of customer satisfaction
· Timely Documentation of new activations.
q Worked in Bharti Airtel Ltd as FOS (Retention Ex.) in Bathinda
Location – Abohar, Malout, Fazilka.
Tenure :-Jan 2006 to Mar. 2007.
· Job Responsibilities
· Ensuring The quality of retentions of 3 towns
· Handling the Retention & customer services activities of towns.
· Handling the responsibility of customer services Camps organized by company.
Achievements
· I have been rewarded as Top Gun of the Zone on the overall performance basis in very 1st Quarter of year 2009.
· I was additionally given charge for Training session of fresh licensed advisors for product training & Form Filling.
· I was awarded as Top performer in MFYP Collections & Quality management in the month of June, July, October & December-10 & was awarded “You are a winner” certificates as well.
· I was awarded as “Star of the month” in the month of July, October & “Terminator of the Month” in the month of Dec-10.
Qualification & Other Information.
Academic :- Graduation from Punjab University(Chandigarh).
PGDCA from Gurukul.
Key Skills
Ø Optimistic
Ø Believe in Team Work
Ø Good Public Relation skills
Ø Good Communication skills
Ø Innovative
Ø Passionate
Ø Good Listener
Ø Good command on numbers.
Ø Good data analysis skills

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More Information about this submission and submitter :-
___________________________________________________
Submission ID : 4276044
Date & Time : 20th Jun 2011 10:24 AM (UTC)
IP Address : 124.253.80.98
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Predicted Country : India