www.teleperformance.com Jaipur Indore Gurgaon : Call Center, BPO, MS office

[mskavi]

Teleperformance India Jaipur : Assistant Manager Call Centre

Website: http://www.teleperformance.com

Designation: Assistant Manager Call Centre
Experience: 1 - 2 Years
Location: Jaipur

Job Description:
Summary: To effectively manage a team of 12 – 16 agents according to the policies of Teleperformance and its clients, while attaining or exceeding production, performance, turnover, and quality assurance index goals.

Pre- Requisites:
Open to work in rotational Shift environment (Male Employees)
Should be above 18 years of age
Excellent command over English (Verbal & Written)
Minimum of 12 months of calling experience is desirable
Graduate in any stream.
Experience of 2-3 years is preferable

Soft Skills/Communication Skills:
An “AMCC” must have
Strong working knowledge of computers
Ability to motivate and inspire new & existing Team mates.
Must have a strong eye for detail and a thorough understanding of client expectations
Must display positive energy, service oriented attitude towards all teammates.
Strong managerial, organizational, prioritization and leadership skills

Technical Knowledge/Skills
Proficiency in using MS office applications
High on people management
Discipline

Role and Responsibility
Meet or exceed all performance goals
Meet or exceed all production goals
Meet or exceed all internal goals
Ensure all team members adhere to the quality monitoring and verification guidelines established by Teleperformance and adapted to each client program
Review & meet with agents at established intervals (Daily, Weekly, Monthly)
Educate, re-train, and evaluate agents on an ongoing basis
Understand and assure adherence to all regulatory compliance
Successfully complete all product updates
Review dashboards/ data reports on a daily basis and provide constructive feedback
Be directly responsible towards fostering the development of your team by motivating them and ensuring career advancement and a long-lasting and fruitful relationship of the team with the Company through timely & constructive feedback and counseling.

Desired Candidate Profile:
1.Excellent communication skills.
2.Minimum of 12 months of calling experience is desirable.
3.Should have team handling Experience for atleast 1 year .
4.Experience of 2-3 years is preferable.
5.Graduate in any stream.

Company Profile:
Teleperformance is the worldwide co leader in contact center management with 281 contact centers, presence in 45 countries, servicing over 75 markets. Our core business spans the full spectrum of CRM/BPO contact center solutions with 85,000 employees speaking 66 languages and dialects and handling over One billion customer contacts annually.

Address:
Teleperformance India
CRM Services India Pvt. Ltd.,
Scheme No. 54, Red Square Building,
Opp. Orbit Mall, A.B.Road,
Indore,Madhya Pradesh,INDIA 452001

Keywords: BPO, Operation, Team Leader, Unit Manager, Assistant Manager, Process Leader

Teleperformance India
CRM Services India Private Limited
398 Udyog Vihar III
Phase III Gurgaon (Haryana)
122016 Gurgaon
INDIA

info.india@teleperformance.com

[Guest]

For applying job in HRD or Asst. Manager



CURRICULAM VITAE

RASHMI TIWARI
Correspondence Address :
P.NO 8/369, Vidhyadhar Nagar, Jaipur 302023
Mobile No. : 9829664767,
9799916722
rash.bhardwaj@yahoo.co.in
OBJECTIVES

Looking towards a challenging future in a growth oriented & reputed organization , which will not only utilize my qualification but also develop and enrich it, broaden my prospective and gain a fulfilling experience , I intended to bring in qualities and attribute into the organization I work in, towards the attainment of mine, the company’s and ultimately the industry’s top set goals.

BRIEF OVERVIEW

- Comfortable in working in fast-paced, high-tech environments requiring skills in
scheduling, management and team building.
- Creative thinker with strong quantitative and conceptual abilities whose ideas have directly increased profitability.
- An effective team member with strong troubleshooting and problem solving skills.


WORK EXPERIENCE

Samsung India Electronic Pvt Ltd. Nov. 2004- Mar 2005
(Service Center)
Office Executive

Job Profile:

- Handling Walk-in Customers
- Customer Care Executive
- To Ship out the calls
- To punch the calls





Dr. I.T. Planets Ltd.
(Airtel Call Center)
Auditor Cum Trainer

Job Profile:

- Attend the Calls of Post paid & Pre paid customers as a CSR (Mar’05 – Jan’06).
- Audit the calls of CSRs As an Auditor, in DR.IT PLANETS LIMITED (Jan’06 – Sep’06).
- Prepare Internal JKQ on Weekly and Monthly basis.
- Arrange refreshers training for on going CSR’s.
- Manage the team of 80 people and assessing their performance through regular Call Quality Audit.
- Provide Feedback sessions to the executives.
- Handle escalated customer queries and provide them in hand solutions through CSI.


HR Jan 2007-Till Date

Job Profile:
- Recruitment & Selection
- Performance appraisal
- Training Motivation
- Policy Making ( R&R, Presentations etc.)
- Looking after Call Center Activities & Infra
- Marinating MIS.
- Billing, PF & ESI, Bank Accounts etc
- To maintain Attendance & Salaries of 400 employees


ACADEMIC QUALIFICATION

M.A. –From Rajasthan University, result awaited.
B.A. – From Rajasthan University.
H.S.C. – (Maths) Passed from Rajasthan Board.
S.S.C. – Passed from Rajasthan Board.

COMPUTER PROFICIENCY

- Knowledge of Windows operating system.
- Skilled user of Internet.
- Proficient with MS-Office, MS-Excel.
- C & C+ Language , Tally


KEY STRENGTHS

- Achievement & result oriented with good communication, presentation & interpersonal skill.
- Detailed, multi tasker, strong, learning and organizing skills matched with the ability to manage stress, time and people effectively.
- A good team player with ability to lead a team by example and motivate them to achieve desired objectives.
- Self-motivated.


SIGNIFICANT MILESTONES:

- Awarded as STAR OF THE MONTH IN MAY’06.
- Promoted as an Auditor.
- Promoted as a Trainer
- Promoted as an HR.

OTHER ACHIVEMENTS:

- Always been a active participant in all co-curricular activities.
- Won Gargi Prize in Rajasthan Board Senior Secondary Examination .
- Won State Level Drawing competition & selected for National Level.
- Awarded for Best Executive in Outbound Call Center in the Month of December’05.
- Won Six Sigma Certificate in White Belt Training in the Month of May’07.

PERSONAL DETAILS
Name : Mrs. Rashmi Tiwari
Date of Birth : 24th April 1986
Husband’s Name : Mr. Rahul Tiwari
Marital Status : Married
Hobbies : Sketching & Listening to Music
Permanent Address : 8/369, Vidhyadhar Nagar,
Jaipur (Raj.)
Pin-302023
Phone No. : 0141-2228412

Date :
Place: ( RASHMI TIWARI )

[Priyanka Sharma]

Hi, Please find the attached resume..

A-11/28, Sector-18
Rohini,
New Delhi.
Contact: 91-9711339836
priyanka_ca_22_10@yahoo.co.in

PRIYANKA SHARMA

OBJECTIVE:

I seek a career marked with learning opportunities and continuous up gradation of knowledge and skills which can be used successfully for achieving organizational goals.

EDUCATIONAL QUALIFICATIONS:

- Bachelor of Commerce – D.A.V.(PG) College, Dehradun- 2007
- 12th { C.B.S.E.} – S.G.R.R. Public School, Dehradun- 2004
- 10th { C.B.S.E.} – S.G.R.R. Public School, Dehradun- 2002
- Pursuing Master of Commerce

WORK EXPERIENCE:

Currently working with GENPACT as a Process Associate since 11 months.

SKILLS:

- Basic knowledge of Computer { MS Office }
- Good Communication Skills.
PERSONAL DETAILS:

Name : Priyanka Sharma
Date of Birth : 22nd Oct, 1986
Nationality : Indian
Interests : Listening to music, Reading Inspirational books.
Languages Known: English & Hindi.

Place:

Date:

(PRIYANKA SHARMA)

[Mohammed Abid]

Mohammed Abid
E-140,
Ambawari,
Mahaveer marg,
Jaipur.
Mob.no.09414469002
E-mail abidkhan_002 AT rediffmail.com

OBJECTIVE:-

I seek a career marked with learning opportunities and continuous up gradation of knowledge and skills which can be used successfully for achieving organizational goals.

EDUCATIONAL QUALIFICATIONS:

- Master of Arts in Economics –S.K. govt.(PG) College, Sikar(raj)- 20007
- Bachelor of Arts–S.K. govt.(PG) College, Sikar (raj)- 2004
- 12th (R.S.E.B.) – Islamiya sr.sec. school Sikar (raj)-2001
- 10th (R.S.E.B.) – Govt. sr.sec. school , jajod,sikar (raj) 1999
- Pursuing Master of Commerce

WORK EXPERIENCE:

Fresher

SKILLS:

- Basic knowledge of Computer { MS Office }
- Good Communication Skills.
PERSONAL DETAILS:

Name : Mohammed Abid
Date of Birth : 18 jun, 1984
Married status: Single
Nationality : Indian
Interests : Listening to music, Reading Inspirational books.
Languages Known: English, Hindi,urdu, arabic.

[Guest]

MOHANSINGH KUSHWAH
Jainabad ,Jaisinghpura (ambey nagar) Burhanpur [M.P.]
mohankushwah AT rediffmail.com
9981006481
_____________________

Objective ::- Want to utilize my educational and technical skills while continuing to learn and improve myself for the growth of organization and myself.

Certifications ::- B.COM final with Computer Application
Efficiency ::-
Worked on Audit of Various business organizations.
Tax Compliance. Knowledge of Tax Returns and TDS.
Experience in Tally Accounting and manual accounting
Work Ex. M.S Excel & Word
Experience of Computer Typing Hindi and English
Experience of Working in Team Environment.
Computer ::-
Qualificatio : :- 3 Year Diploma Of Computer Application With B.Come

Experience ::- (5 Year)
Tarwala & Company(C.A)
Burhanpur. India

Reference ::- Available on request.
Personal Details ::- Nationality : Indian
Birth Date : 26 June 1985
Hobbies : Swimming
Linguistic Abilities : English & Hindi

Education Qualification

S. No Class Name Institute/University Passing Year Grade/Class/%
01 10th Madhya Pradesh Education Board Bhopal 2002 61.6%
02 12th Madhya Pradesh Education Board Bhopal 2004 66.44%
03 B.COM “III”year (with computer application ) Devi Ahilya University, Indore 2008 50.82%

[Guest]

Sanket Malhotra
malhotra_sanket AT yahoo.co.in
Summary :-
With a work experience of 3.7 yrs in business process outsourcing industry.
Genpact, Jaipur Process Associate Sep’08 -till date
- Core processor of the Critical Documents Draw team.
- Auditing loan files to check repayment capacity of borrowers.
- Acquiring and maintaining necessary documents for loans.
- Conducting quality checks within the team before files are forwarded to the funding department.
- Preparing and updating training manuals on regular basis.
- Attending QC calls.
- Validation of Exceptions.
R-Tec Systems Pvt Ltd, Navi Mumbai Customer Sales Representive Jan’08-Aug’08
- Responsibility of achieving individual and junior’s target in an Outbound Dish network / DirecTV Process.
- Responsible for all follow up calls made to potential and existing clients.
- Worked with a sales unit, ensuring the retention of current clients and procuring new business through telephone recruitment and verification.
- Responsible to call New/Prospective customers while providing reliable information and outstanding rapport.
- Additional responsibility of handling Difficult (Angry) customers.
Qualification :-
- Arts Graduate from Rajasthan University (2005)
- Senior Secondary from Rajasthan Board (2002)
- Secondary from Rajasthan Board (2000)
Additional information :
- Successfully implemented Lean Ace Project at workplace
- Essential Communication Skills – Corporate Learning Skills
- Customer Centricity Training
- Banking Demystified training –Level 1
- NAB Compliance Training
- Conference Call Training
- Goal Setting
- Lean Training
- E-mail Writing Training

[Unregistered]

CURRICULAM VITAE
NEELAM KUMAR MALVIYA
E-MAIL ID = neelam_malviya AT rediffmail.com

Career Objective :-
To utilize my potential and skills for the development of your organization and myself , in the area of work assigned to me through hard work and dedication by generating results.

Technical Profile :-
1) JCHNP (Jetking Certified Hardware & Networking Proffesional) from Jetking Infotrain Ltd , A.B. Road, indore in year 2009-2011.
2) A-Level Diploma of DOEACC Society New Delhi from Bhopal Center.
3) Multimedia Diploma from Arena Multimedia Bhopal Center.
4) Electronics Diploma from Uma electronics Khandwa Center.
5) PGDCA Diploma from MLC University, Hoshangabad Center.

Academic Qualification :-
1) M .Sc. (Computer Science) from MLC University, Bhopal Center.
2) B.A. from DAVV University, Khandwa.
3) H.S.S.C. from M.P. Board Bhopal.
4) S.S.C. from M.P. Board Bhopal.

Technical Skills :-
1) Implement Net Meeting and Remote Desktop Connection.
2) Implement Remote Assistance.
3) Configuration of Windows 2K8 Server and its services.
4) Installation and configuration of Linux server and its services.
5) Programming Languages known as VB,C,Java,Oracle.
6) Multimedia Software known as Illustrator,Photoshop,Flash,Sound forge,Premier and 3DS Max.

Hardware Skills :-
1) Assembling , Maintanance and Troubleshooting of PC’s.
Operating System Platforms :-
1) Installing and Troubleshooting of Windows XP,Windows 07,Windows Vista,Windows 2K8 Server and Red Hat Enterprise LINUX 5.
2) Disk Management using FAT and NTFS.

Internetworking :-
Basic router configuration and routing protocol(RIP,IGRP,EIGRP,OSPF), IP Addressing, subnetting, manage the routing protocol and router troubleshooting, basic ip traffic management with access list, establishing serial point to point connection, switch operations and configuration of virtual LAN.
Networking :-
Managing NTFS and share permission, installing Active Directory, Installing DNS and DHCP, maintaining Network Security, Remote connectivity, assigning IP Address, Managing local and Domain User account, Domain security policies.

Applications :-
MS Office 2000 and 2003.(MS Word,MS Excel,MS Powerpoint)
EXPERIENCE : 1 YEAR FROM MOBILEDOWNLOADING SHOP.

Personal Profile :-
Fathers Name : Mr. Ravishankar Malviya
Date of Birth : 12-JUNE-1980
Languages known : Hindi and English
Hobbies : Cricket and reading Books

Declaration :-
I hereby declare that all the details above are true to the best of my knowledge and belief.

Place :-KHANDWA
Date :-

[Unregistered]

ABHINITA SINHA
Mail : abhinita AT outlook.com

(Offering nearly 4.5 yrs of experience as a team leader in operations, process management, client servicing and quality. Worked in INBOUND and OUTBOUND process with expertise in Sales, collections, &Customer care. Deft in handling large teams and assisting them in accomplishing the given target. Customer-focused with abilities in providing utmost and superior service to clients for enhancing their satisfaction level as well as for repeat business.)

KEY BUSINESS SKILLS ACQUIRED :
Operation Management :
Monitoring Functioning of processes, ensuring compliance to the agreed SLA levels. Generating MIS reports on various process parameters such as dialer productivity, etc.
Project/Process Management :
Handling process expansions and identifying training needs with training & development cell. Conducting process audits & reviews for ensuring adherence to the process parameters/systems as per defined guidelines.
Quality :
Setting quality standards for operational areas as well as conducting internal audits ensuring process is followed. Suggesting ways on improving enhancing of services standards and carrying out review of systems to further improve quality.

CAREER SKETCH :
Organization : JUST MISS CALL (telephonic search engine)
Designation : Team leader (Account Manager) (Apr’12-Feb’13)
Job Profile :
Managing account of customers
Suggesting various advertisement plans to customers
Maintenance and renewal of accounts.
Overall responsible for team productivity.
Responsible for training and soft skills development.

Organization : Spice Bpo (Idea cust. care Rajasthan process)
Designation : Team Leader (Nov, 09 to Feb-11)
Job Profile :
Maintaining CSA’s shrinkage and attrition.
Maintaining CSA productivity (Aht/login etc.).
Maintaining quality parameters.

Organization : Citigroup Global Services (Citi credit card collection-all bkt)
Designation : Team Leader (Aug, 07 to Mar 09)
Job Profile :
Achieving collection targets across all bkts.
Attending walk-ins of Citi bank customers.
Adherence of set parameters of the company. Monitoring agent
Productivity through various feedback sessions. Co-ordination
Between field collection agents.

Organization : Info vision (ICICI Credit Card Collection)
Designation : Team Leader (Feb 07 to Jul, 07)
Job Profile :
Call Evaluation of Agents.
Maintaining a minimum call quality.
Maintaining data of all aspects like agent
And dialer productivity, Collection Ratio, etc.

Qualification : B.A.
Computer proficiency : Basics & MS Office

Personal Details :
Date of Birth : 02nd Jan, 1982
Marital Status : Married
Nationality : Indian
Language Known : Hindi & English
Hobbies : Reading

Date :
Place :

[Unregistered]

Dear Sir,
I want job in call center executive job in Jaipur .
I am waiting for your reply .