www.medcomsys.com Antech Insights Ahmedabad : BPO, Incoming Call Center Executive

[mskavi]

Antech Insights for Medical Communication Systems, Inc. Ahmedabad : BPO/Call Center Executive
medcomsys.com

Website: http://www.medcomsys.com

Keywords: Incoming Call Center Executive, Help Desk Executive, Technical Support Executive, Customer Support Executive

Designation: BPO/Call Center Executive
Experience: 1 - 4 Years
Location: Ahmedabad
Compensation:
Rupees 2,00,000 - 3,00,000
Performance bonuses, incentives for working in the late night shifts, and excellent HR support
Education:
UG - Any Graduate - Any Specialization,B.Pharma - Pharmacy,BCA - Computers
PG - Post Graduation Not Required
Industry Type: IT-Software/ Software Services
Functional Area: ITES/BPO/KPO, Customer Service, Ops.
Posted Date: 10 Mar

Job Description:
(1) As Level-1 Support Executive, you would pick up incoming telephone calls, talk to the Customer, understand his/her question, and guide him/her to use the software.
(2) If you cannot guide the Customer, tell him/her that someone will call you back. Log the issue in a Web based system and escalate it to Level-2.
(3) Once you get more proficient, you can conduct (a) Online Training Sessions (b) Configure the Software on Customer's Servers (c) Attend to Level-2 issues

Desired Candidate Profile:
The candidate must have the following profile:
01. Fluent English speaking ability
02. NO particular accent while speaking English required, however, must speak structurally correct English.
03. Ability to understand American accent on phone
04. Aware of general manners of telephonic conversation
05. Ability to understand the application software, which needs to be supported
06. Well-versed with Microsoft Windows and Microsoft Office
07. Willingness to work at nights to serve American customers, learn the software to that extent that customers would like to have you on their site, and grow with the company and with the product over a period of time.

The following shall be considered a plus:
01. Knowledge of how a doctor's office works in America
02. Exposure of working on BPO jobs that require working with doctor's offices in America
03. Exposure to Microsoft SQL Server and Visual Basic.

Company Profile:
Anatech and MCS develop and market application software products that help doctors and their colleagues in the office to provide excellent care to their patients. The software developed by Anatech is being marketed in the United States through MCS - directly and through resellers. A Help Desk is setup by Anatech in Ahmedabad, where Software Support Executives work either from 5:30 p.m. to 2:30 a.m. or from 9:30 p.m. to 6:30 a.m.

MCS in the US has an office in New Jersey and Detroit, which provide higher levels of support to Software Support Executives working in Ahmedabad.

Executive Name: MR.Udayan Mandavia

Address:
B-1005,Premium House,
B/h.Handloom House,
Gandhigram Station,Ashram Road,
Ahmedabad,Gujarat,INDIA 380009

Telephone: 91-79-26581240

Reference ID:
Help Desk-March-2009

Keywords: Incoming Call Center Executive, Help Desk Executive, Technical Support Executive, Customer Support Executive

[Guest]

sir
i am from calcutta and want a nice incoming call or non-voice bpo job in ahmedabad.

sunita bajpai
calcutta
mobile : 09831458474

Respected sir/madam

Myself rushikesh notaria from rajkot. I am diploma in electronics and communication
engineer and cisco certified network associate and passed ielts with overall 6.0 band
exam. I had 8 years i.t. field experience.my email address is rnotaria@yahoo.com

Thank you

rushikesh notaria

mob.98245 10454

I want to join incoming call centre but i am intrest cellular service customer care because I
Have 2years exp of mphasis eds company as customer support officer I Want to join this opeator customer care tata docmo
my contact number 9039621826 alt contact 9826144541

[Guest-IJT]

Name : Manjul Sukhija
Email : manjul1000 AT gmail.com
Designation / Skillset : Finance Executive
I am Manjul Sukhija, I did MBA in Finance from Uttarakhand Technical University.

Resume :
CAREER OBJECTIVE :
Apply my intellect, managerial capabilities, and competitiveness to reach at some respectable position in field of management.
QUALIFICATION :
- MBA in Finance from College of Engineering Roorkee-SM affiliated from Uttarakhand Technical University, Dehradun. Aggregate % till 3rd Semester- 68.25%(Result 4th sem. Awaited)
ADDITIONAL QUALIFICATION :
- Entrepreneurship Development Programme.
GRADUATION AND SCHOOLING :
- B.Com. from H.N.B. Garhwal University, Srinagar in 2009.
- Intermediate from CBSE Board in 2006.
- High School from CBSE Board in 2004.
STRENGTHS :
- Punctual and Honest.
- Adaptable to any form of work environment.
- Well contributed to time Management.
- Good Learning Capability
COMPUTER SKILLS
- Knowledge of MS-Office (Ms Word, Power point, Excel) & Internet.
CO-CURRICULAR ACTIVITIES :
- Participated in Inter Departmental Cultural Competition, represented MBA Department in Group Dancing.
- Participated in Annual TECHNO MANAGEMENT FEST, 2010.
- Participated in Dance competition in college annual cultural fest ZION’ 2010.
- Got 3rd position in Collage making Competition at school level.
SUMMER INTERNSHIP :
- I did my summer training from SKF INDIA LTD. During the period from 4th June to Aug. 10’2010 on the topic- “Commercial Taxation in Uttarakhand”.
FINAL RESEARCH PROJECT (DISSERTATION) :
I have done my dissertation project work on the topic entitled “Performance Evaluation of Some Listed Companies”.
DECLARATION :
The above details are true and best of my knowledge and belief.
(Manjul Sukhija)
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More Information about this submission and submitter :-
___________________________________________________
Submission ID : 4297772
Date & Time : 25th Jun 2011 8:36 AM (UTC)
IP Address : 49.138.243.224
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