www.opensolutions.com Open Solutions Software Services Pvt Ltd Gurgaon : Operations Manager

[Admin]

Open Solutions Software Services Pvt. Ltd. Gurgaon : Operations Manager

Website: http://www.opensolutions.com

Keywords: Manager, inbound, banking

Designation: Operations Manager
Experience: 7 - 12 Years
Location: Gurgaon
Compensation:
Rupees 6,00,000 - 10,00,000
Education:
UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization
Industry Type: BPO/ITES /CRM/Transcription
Functional Area: ITES/BPO/KPO, Customer Service, Ops.
Posted Date: 27 Mar

Job Description:
Manager Operations :
Open Solutions seeks a candidate who will set the vision, direction and culture of the operations’ teams by managing the day-to-day activities of multiple processes and achieve all established Service Levels and Operating Metrics. The manager will maintain operational metrics and help to raise the bar periodically as applicable. Maintain and publish operations dashboard periodically.

Specific Qualifications:
Experienced in Transaction Processing & Voice Processes and handled a team size of at least 100 FTEs. Candidates with experience in bank operations / financial processes will be given preference.
Interact with multiple process owners in the US to understand requirements and communicate feedback /solutions.
The candidate would be responsible for People Management & Attrition Management.
Develop employees and their skill sets to expand the team capabilities and provide growth opportunities for future leaders.
Work closely & actively with support Services like HR, IT, Admin & Facilities to align operational objectives and goals.
Responsible for enforcing the Information/Physical Security Policies and Procedures.
Ready to work in Night Shift and is comfortable in a 24/6 Environment.
Minimum 8 years of relevant work experience of which 5 years in an International Call Center.

Lateral Moves Only – Should be presently working as an Operations Manager with Asst. Managers reporting to her/him.
Should have worked for 2 or less companies in the last 4 years – Stability is an important factor.
Graduates/PG/MBA Finance.

Desired Candidate Profile:
Manager Operations :
Open Solutions seeks a candidate who will set the vision, direction and culture of the operations’ teams by managing the day-to-day activities of multiple processes and achieve all established Service Levels and Operating Metrics. The manager will maintain operational metrics and help to raise the bar periodically as applicable. Maintain and publish operations dashboard periodically.

Specific Qualifications:
Experienced in Transaction Processing & Voice Processes and handled a team size of at least 100 FTEs. Candidates with experience in bank operations / financial processes will be given preference.
Interact with multiple process owners in the US to understand requirements and communicate feedback /solutions.
The candidate would be responsible for People Management & Attrition Management.
Develop employees and their skill sets to expand the team capabilities and provide growth opportunities for future leaders.
Work closely & actively with support Services like HR, IT, Admin & Facilities to align operational objectives and goals.
Responsible for enforcing the Information/Physical Security Policies and Procedures.

Company Profile:
Open Solutions Inc, part of The Carlyle Group ( www.carlyle.com.) is US based software Product Company in the Banking and Finance vertical. With 600% growth in last Five years period. Open Solutions Inc has banking products like TCBS, Collections, cView, FTI, Profit Vision to name few.

Open Solutions has been ranked 15th amongst the TOP 25 Fastest growing technology companies in the world. (Forbes 2006)

We are Headquartered at Connecticut ,as a leading provider of comprehensive suite of enabling technologies that integrates relational enterprise core data processing, Internet Banking, Cash Management, Imaging, Loan Origination, CRM/business intelligence, financial accounting and e-Commerce solutions for banks and financial institutions.

Open Solutions INC is well established in the North American continent, with around 4800 clients and nearing 2000 employees.

As part of our global expansion plan across various continents, namely European, Far East and south East Asia, OSI has established the India Development Center in Gurgaon.

Open Solutions has been named to the Connecticut Technology Council's Fast 50 and the Deloitte & Touche Technology Fast 500 Leadership wise, our US based CEO- Louis Hernandez has been nominated for E&Y entrepreneur of the year 2005.He was also awarded –the Businessman of the year for the year 2005 by Hartford journal. This is to highlight the kind of leadership that we have - being bullish about the global growth.

Recently, in fastest growing technology companies ranking in USA by Forbes, Open Solutions was ranked 15th (Google was ranked #1 and Kanbay international # 5th)

Open Solutions, is experiencing rapid growth due to high product demand and is expanding its development strength in India.
Actively recruiting to build a High caliber Talent Pool who will operate in a distributed multicultural development environment.
We are gearing up to align our processes in line with the best in the industry and expect to pursue CMM certification within a short time span. .
For more details log on to www.opensolutions.com

Executive Name: DInesh Arya

Address:
Open Solutions Software Services Pvt Ltd
2nd Floor, Paras Downtown Centre
Sector - 53
Gurgaon,Harayana,INDIA 0

Email Address: dinesh.arya@opensolutions.com

Telephone: 91-0124-4588113

Reference ID:
2244

Keywords: Manager, inbound, banking

[Guest]

RESUME

Rahul M. Borkar

E-mail Id– rahul _ 0204 AT rediffmail.com
Professional Experience : Total 13+ yrs .in Materials management.
1) From March. 2006 working in MKCL, Pune.
2) From year 1997to March 2006 worked in FORCE MOTORS Ltd. Akurdi, Pune a leading Automobile company in India.
Educational Qualification :
SAP R/3,MM Module(Rel 4.6 B) from Growel Pune.
M.P.M. – In 1999 from Pune University ( First class )
B.SC -- In 1996 from Pune University ( First class )
PGDSCM From SCDL,Pune (First Class)
Work Experience :
1. Present Company : MKCL-Maharashtra Knowledge Corporation Ltd., PUNE.
Period : Since 27 MAR. 2006.
ROLES AND RESPONSIBILITES -
Stores & Dispatches –(as a Stores Incharge )
- To maintain proper record of the all types of Receipt of the material.
- To maintain proper record of the all types of issue/dispatches of the material.
- To find & deal various Transporter’s, Request for Quotation.
- To organize all the material dispatches from PUNE to all over Maharashtra & India at various locations.
- To make all the dispatch related communications with various agencies.
- To attend & satisfied all the queries from the External & Internal customers.
- To Face Internal & External Audits.
- To check the vendor’s bill according to receipts for bill process.
Purchase Dept. – ( in a assistant role )
- Receipt of Indents, Vendor enquiry & RFQ to related vendors.
- To make price comparison statements.
- Vendor selection on the base of quotation,
- P.O.generation & monitoring
- Vendor visits for quality checks, if required.
Office Administration – (as a Center Head )
- To look after each & every issues of the office for Day to Day Functioning.
(Networking, Office stationery & Purchases, Manpower Handling, Infrastructure related,
Pantry items & General Housekeeping)
2. Previous Company : FORCE MOTORS LTD,AKURDI.
Period : Since September 1997 to 25 MAR. 2006
.
ROLES AND RESPONSIBILITES : - (As a total in-charge of the store)
Material & Manpower – planning, monitoring & controlling.
- Stores accounting,
- Spares accounting,
- General accounting,
- MIS activities- on daily & monthly basis,
- Possess internal & external co-ordination with department and others.-like
excise, central dispatch, security, personnel dept.
- Handle labor and their working schedule and other labor related works.
- To attend different inter dept. meeting, ISO audits, higher delegation’s visit,
- General administration of the stores.
- Communication with purchase for shortages, JIT items, vendors, production persons, Q.C. persons etc.
- Worked on (ERP) SAP 4.6 – all the movements related to stores.

3. Previous Company : Greaves Limited.
Period : 6 Months.(as a leave vacancy)

[Unregistered]

RAJENDRA KUMAR RANA
Email-id : - rajendrashab AT gmail.com

Objective :-
Seeking a position to utilize my non-technical knowledge, soft skills and analytical abilities for better outcome of the company.

Educational Qualification :-
Degree/Course Year Institute Board/University % Marks :
B.A. 2009 St. Columba’s College, Hazaribag VBU Hazaribag 56.28
I.A 2006 St. Columba’s College, Hazaribag JAC 45.60
Matriculation 2004 Hindu High School, Hazaribag. JAC 49.28

Work Experience :-
** Worked as a Office Assistant in Dalila Group Services New Delhi. 4th Jan, 2012 to 28th Feb, 2013.

Computer Skills :-
** Advance Diploma in Computer Application (ADCA) & Typing (Eng)

Extra Curricular Activities :-
** Participated in school Chess
** Event organizer in school and college function and other cultural events.

Personal Skills :-
** Co operative, quick learner, hard working.

Personal Profile :-
Name : Rajendra Kumar Rana
Father’s Name : Sri Chintamani Rana
Date of Birth : 01.04.1988
Sex : Male
Marital Status : Married
Religion : Hindu
Nationality : Indian
Languages known : English, Hindi
Hobbies : Playing Chess & reading competitive books.

Declaration :-
I hereby declare that all the above statements are true and genuine to the best of my knowledge And belief.
Date :_________________
Place :_________________
( Rajendra Kumar Rana)