Inbound Customer Support, Voice Chennai : www.softlogichrconsultants.com Softlogic HR

[mskavi]

Softlogic HR Consultants Chennai : Inbound Customer Support Executives(Voice)

Website: http://www.softlogichrconsultants.com

Keywords: Inbound,Outbound,Call center,Voice process, Uk Shift, BPO,Fresher

Designation: Inbound Customer Support Executives(Voice)
Experience: 0 - 2 Years
Location: Chennai
Compensation:
Rupees 1,50,000 - 2,25,000
Education:
UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization,Post Graduation Not Required
Industry Type: BPO/ITES /CRM/Transcription
Functional Area: ITES/BPO/KPO, Customer Service, Ops.
Posted Date: 20 Mar

Job Description:
Involves handling Inbound & Outbound calls.
Solving customer queries.
Involves updating customers on latest information on the product or service.
Uk Inbound/Oubound voice process.

Desired Candidate Profile:
Diploma/Graduate/Engineering.
Should flexible in shifts.
Should have Excellent command in English.
Age Criteria 18 to 35yrs.
Pick up & Drop facilities.
Walk In Immediately - between 10am to 5pm.
#10, P.T.Rajan, K.K.Nagar, CH - 78.

Company Profile:
SoftLogic HR Consultants is one of wings of SoftLogic group of Companies which includes companies in BPO, Training and Placement Industry. Its strive to bridge this gap by helping companies to recruit right skilled, right attitude resources.

Executive Name: Mr.Michael

Address:
Not Mentioned

Email Address: jobs@softlogichrconsultants.com

Telephone: 24851188

Keywords: Inbound,Outbound,Call center,Voice process, Uk Shift, BPO,Fresher

[priyanka R Shukla]

my name is priyanka i need jod in inbound customer i have worked exp for 2 yr and 5 month .i have worked 1 yr as english and maths teacher.9 month in HTMT airtel customer care post paid dep. now i m working in Good will consultancy as receptionist.

i need job ..am engg fresher 2009 ....terryjohn31 AT gmail.com

hey priyanka you can search sutherland allsec openings ..daily walkin in sutherland santhome office

[pavithra]

OBJECTIVE:

To work in an innovative and challenging environment that would help me improve my abilities and skills.

ACADEMIC PROFILE:

COURSE INSTITUTION OF STUDY BOARD/ UNIVERSITY OF STUDY PERCENTAGE OF MARKS
MCA Anna Adarsh College For Women Madras University 75
(Till 4th sem)
BSC Meenakshi College For Women Madras University 81%
XII Sri R.K.M Sarada Vidhyalaya Girls Higher Secondary School State Board 83 %

X Sri R.K.M Sarada Vidhyalaya Girls Higher Secondary School State Board 92%

SKILL SET:
C, C++, CORE JAVA, J2EE, Oracle, Unix

PROJECTS:

Human Resource Management System using core JAVA:

DB Management of Recruitment, planning, payroll & Employee Details using MS-ACCESS & Net Beans.

Library Management System using VB & Oracle.

Currently specializing on Servlets,

Internship:

Product Data Management of the company M/S Royal Decors & Furniture.


I hereby declare that the information furnished above is true to my knowledge,


[G.PAVITHRA.]

[selvak]

hi this is selvakumar i am looking for inbound call centre technical or non technical. i had 8 months worked in Aircel GPRS technical support executive in bangalore and 8 months worked in DUN & Bradstreet as a telecaller research executive in chennai...

[Guest-IJT]

Name : kallesha
Email : kallicta AT gmail.com
Designation / Skillset : production supervisor
6 years exp, in pcb manufacturing industry

Resume :
CURRICULUM VITAE

Professional with 6+ years of Experience in Handling Process Quality Control, Manufacturing quality assurance, in process quality assurance.
CAREER OBJECTIVE
1 To work in an exciting and professional environment of an organization with continuous learning, development and growth possibilities.
2 Work to improve process quality continuously to satisfy both internal & external customers all the time.
BRIEF OVERVIEW
- 5 years hardcore experience in Production,l, Manufacturing quality assurances, In-process quality assurances, Quality Assurance 7QC TOOLS, knowledge of KAIZEN.
- Meeting both internal & external customer’s needs & expectation in a timely manner that represents value.
- Hands on experience in handling Customer Complaint and Defect analysis
Educational Profile :-
2001 – 2003 Diploma in Electronics & Communication Engineering.
At S .J .M. POLYTECHNIC Chitradurga.

PROFESSIONNEL EXEPRIENCESS
Micropack Limited 28th-SEP- 05 – Till Date

Supervisor : – Production. In photo imaging
Company Profile :
Micropack limited manufactures professional grade multilayered and double sided Printed Circuit Boards (PCB').that adhere to the highest standards we have been diligently meeting the stringent needs of critical Aerospace Military and industrial applications
Micropack limited provides PCB’S to ISRO, BEL, HAL, SAC and also earned approvals from these organizations apart from these several mnc’s in Europe and USA
An ISO 9001 – 2000 Quality system conformance with LCSO approval for multi layered PCB,
IECQ Product & Process capability and capable of Manufacturing of DSPTH/Multi layered up to 24 layers.
Approved manufactures of MIL Grade for printed circuit boards
UL94VOA Approval
Indian Space Approval for supply of Multilayer PCB's for Satellite launch vehicles and space craft.
.
Roles and Responsibilities :
- To prepare and implement audit check sheet as per company and customer standards.
- Taking care of process and out going quality of the Product.
- Monitor the production process, identify problems that cause defects, cooperate with relevant people to solve the problems to ensure product quality.
- Maintain quality-reporting system and to update and review the relevant document punctually and accurately.
- Provide training of quality knowledge and give introduction of new product to operators.
- Provide on-line product information
- Initialization, participation and implementation of best practices
- Providing the production targets to supplier and supporting departments to build quality in to the product that customer needs.
- Monitor the process to maintain the customer requirement and solve the problems online with use of 7 QC tools
- Analyzing the Rejections trends on daily, weekly and Monthly basis.
- Facilitate and conduct investigation of product complaints and to establish corrective/preventive actions.
- Knowledge of new product..


OPTO CIRCUITS (IND) LTD, BANGALORE. : Jan 2004 to Sep 2004.
Quality technician In Biomedical instruments manufacturing.
Company profile :
Opto Circuits (India) Ltd manufacturing of high performance Biomedical products and other class3 products.
Opto circuit is ISO 9001 Certified company.
Roles and Responsibilities :
- Biomedical cables visual inspection and process inspection.
- Electrical testing
- Functional testing
- Verifying the process according to work instructions.
- Process quality control.

DECLARATION
I hereby declare that the above information’s provided by me are true and belief.

Yours faithfully
(Kallesha.K.M)

-------------------------------------------------------
More Information about this submission and submitter :-
___________________________________________________
Submission ID : 4303684
Date & Time : 27th Jun 2011 12:32 PM (UTC)
IP Address : 59.164.104.121
Browser Info : Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; InfoPath.2; AskTbSB/5.12.2.16749)
Predicted Country : India

[Guest]

R E S U M E
K i s h o r e B K u m a a r
Email : kishore.k AT msn.com
“Seeking Senior position in a booming ITES company & further advance my BPO career”
P r o f i l e
Voice Experience 4 Yrs. (Night Shifts)
Roles Played Team Coordinator, Quality Auditor, Shift In charge
Exposure USA, Canada, UK, Australia and Global
Project Type In-bound & Out-bound
Background Customer Support, Semi-tech Support, Sales & Survey
H I G H L I G H T S :
- Served the Best of Clients - Time Warner, Bell Canada, Comcast, Verizon, WAD, TiVo, ADT, etc.
- Applauded by Management / Customers through appreciation letters for achieving organizational goals
- Highly proficient in MS - Word, Excel, Access, PowerPoint & Tally 9.0
- Successfully handled team of more than 22 employees
- Rapport builder solved many major customer issues without loss to the company (Irate Customers)
- Worked closely with Asst. General Manager, Project Manager, Process Lead, Quality Dept. etc.,
- Selected “Employee of the Month” for two consecutive months in 2010 (May-June)
E X P E R T I S E :
- Quality expertise : Monitoring voice files, chats and other documents; Implemented effective tools to help associates maintain & deliver error free performance
- Training expertise : Hands-on experience in training employees of diverse backgrounds and inculcating the drive to perform and prove their skills in rigid competitive atmospheres
- Client Relationship Management : Adept at transforming queries to long term business opportunities, resolving issues, providing value added services and spreading goodwill
- Process development : Assisted management in setting up performance metrics; Prepared crucial reports on which important decisions are made
E X P E R I E N C E
365MEDIA (P) Ltd., Sr. Process Associate / Quality Auditor - Voice Jan’ 10 - Jun’ 11
- Serving World leading Directories to update their database through cold/warm calling & web research
- Constantly exceeded daily targets and slated “Top Quality Performer” with 98% Average
- Consolidating daily production reports and uploading “error free” deliverables to client server
- Implementing tools; Giving feedback to associates on a weekly basis to maintain Process Quality at 99%
KGiSL, (Leading BPO operating in India & Overseas) Apr’ 08 – Dec’ 10
Senior Executive – Customer Service
Resolved Issues / Customer Support for
High-speed Internet TV Satellite system Digital Cable Digital Phone
Digital Video Recorder Home Security System TV Channels Cell Phone
- Generated quotes for services offered and transformed them to sale
- Recorded all customer transactions, details of inquiries, complaints and comments, as well as actions taken
- Resolved service & billing complaints by refunding money, adjusting bills, etc.
- Followed-up with customers right from processing work order till service gets successfully activated
- Gathered Credit Card, State ID / Driving License and Social Security Number (SSN) to process order and provide customers with account confirmation and installation date /time
- Trained more than eight (8) batches (35 per batch) of new associates on process knowledge
Q First Technology India (P) Ltd, (Part of Poppys Group) Feb’ 07 – Apr’ 08
Executive – Tele Sales
- Promoted Bell Canada Television, Telephone & High-speed internet over the phone
- Signed up customers through smart selling techniques, also exceeded targets on a daily basis
E D U C A T I O N
Course Info Institute / University Expertise Passing Year Class
B. Com (CA) Bharathiyar University, Coimbatore Accountancy, Information Technology 2011 Awaiting Results
BTEC (Higher National Certificate) Frankfinn Institute of Air Hostess Training, Coimbatore Aviation, Hospitality & Travel Management 2010 First
Higher Secondary Sr. ARN Matric Higher Secondary School, Coimbatore Accountancy, Computer Science 2006 First (86%)
A C H I E V E M E N T S
- Gold Medal - Word Power Competition at S.N.M.V in 2003
- Gold Medal - Essay Writing, Story Narration, Free Speech & Inter School Quiz in 2004
- TVS Star City - From Movie Star Surya for 1st Runners Up in The Eveready School Quiz 2005 at CIT
- Silver Medal - The Inter-house Quiz on Scripture, Science & Mathematics held at Stanes, Coonoor
- Winner of the Science Project on The Dangers of Environmental Pollution in 1999
- Gold Medal - Project on The Ringing Bell Burglar Alarm at The Inter-School Science Fest’ 01

[escort annonce fr]

Could it be alright that will put thing about this in my small personal weblog if I post a reference to www.indianjobtalks.com -