Key Accounts Manager Mumbai : www.robinsonsindia.com Robinsons Air Services

[Admin]

Robinsons Air Services Mumbai : Key Accounts Manager

Keywords: Key Accounts Manager

Designation: Key Accounts Manager
Experience: 5 - 10 Years
Location: Mumbai
Education:
UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization
Industry Type: Courier/ Transportation/Freight
Functional Area: Purchase, Logistics, Supply Chain
Posted Date: 23 Feb

Job Description:
Responsible for handling all bookings, pre-alerts, enquiries, tracing, supplies requests and resolving complaints of selected customers as well as meet all standards set as Key Performance Indicators.
As and when necessary, to prepare written correspondence to provide information to customers or resolutions to complaints. Work closely with Accounts Executives to ensure that customers’ needs
Handle customers' billing enquiries and liaise with Credit Control to ensure satisfactory resolution of concerns raised.
Proactively inform customers of delays and potential service failures. Liaise with sales and operations personnel to outline and implement remedial actions.
Complete weekly, monthly and quarterly reports as required and deemed necessary by customers, management and/or the sales team in timely manner
To make joint visits with sales staff as and when necessary to solicit feedback to improve the service provided to the customers.
Handling customer Queries
Focusing on business development.
Operations co-ordination.
Ensured full credit control.

Desired Candidate Profile:
with good written & verbal communication skills.good knowledge of computers And can maintain good relation with the clients.

Company Profile:
Robinsons was established in 1954, initially as a stevedoring company and over time has spread its wings in various shipping activities. We are a reputed and well established International Freight Forwarder with IATA and FIATA accrediations and also provide services of a custom clearing Agency (CHA) and NVOCC (Non Vessel Owing Common Carrier). We are also registered with the DG shipping (Directorate General Of Shipping)as a Multimodal Transport Operator (MTO). We operate out of our own offices from all of the major ports and Inland Container Depots in India.

Executive Name: Ms.Batul

Address:
Robinsons Air Services
Canara Bank Bldg.
15/17, Adi Marzban Path,
Ballard Estate
Mumbai,Maharashtra,INDIA 400038

Email Address: mumbai.hr@robinsonsindia.com

Telephone: 91-022-40935531

Keywords: Key Accounts Manager

Website: http://www.robinsonsindia.com

[Guest-IJT]

Name : SHIVNARAYAN SINGH
Email : sn_shiva01 AT yahoo.com
Designation / Skillset : DY.MANAGER
Sr.Position in Sales and Marketing

Resume :

Job Objective -
Seeking senior level assignments in Business Development / Channel & Dealers Network Management /
Organization of high reputation.
Executive Summary
- Over 25 years’ experience in Sales & Marketing, Business Development, Channel Management and
Relationship Management across diverse industry verticals.
- Experienced in marketing plan execution, product promotion and implementation of business strategies to
Accomplish the decided targets; track record of launching new products.
- Expertise in developing & managing channel partners in order to enhance the market share and profit of the
Organization.
- An effective communicator with good presentation skills and abilities in forging business partnerships and
Establish beneficial relationships with channel partners and time to time improve dealer’s network.
Areas of Expertise
Sales & Marketing
- exploring potential business avenues for achieving increased business growth.
- Identifying and networking with prospective clients, generating business from the existing accounts.
- exploring potential business avenues; formulating budget for marketing and sales expenditure.
Channel & Dealers & Distribution Management
- Establishing strategic alliances / tie-ups with financially strong and reliable channel partners keeping terms
Clearly defined, resulting in deeper market penetration and reach for institutional sales.
- providing direction, motivation and training to the channel partners and ensuring optimum performance.
Customer Relationship Management
- Mapping the requirement of institutions/channel & providing best products and services; generating
Business from existing accounts and achieving profitability growth.
- Building and maintaining healthy business relations with major institutional and corporate clients, ensuring
Customer satisfaction by achieving delivery & service quality norms.
Team Management
- Recruiting, induction, training and monitoring the sales representatives to ensure efficiency; supervising a
Team of sales representatives, distributors and dealers and communicating effectively to avoid any
Obstacle.
- Establishing attitude for organizational commitment thereby creating a healthy work culture and ensuring
Smooth operations.
- conducting weekly meetings with team and clients as well, to keep tab on growth and target achievement.
- identifying the areas of strength/weakness in the team; rewarding achievers and working on the weak links
to enhance productivity.
Employment Details
Working in Jaquar & Co.Ltd. As a Dy.Manager (M.P. & C.G.)
Jaquar and Co. Ltd .its a No.1 Indian M.N.C.Co. (Rs.960 Carror Turnover Co.) a world leader in Bath fittings with Jaquar as its flagship brand. In India, Jaquar Co., the domestic market leader and the largest
Exporter of household Bath Fittings with JAQUAR brand
Role :
- Spearheading business development through Channel Partners, Distributor and dealers net work Network for Water Heater, and Institutional Sales in (M.P. and C.G.)
Dealers like White goods, Sanitary and Electrical counters.
- Preparing monthly operating reports like sales & collection plan.
- liaising with clients (distributors, dealers & projects), making quotations and generating orders.
- Co- ordination with Logistics at Production Unit for timely production and execution of orders.
- Ensuring proper product display, merchandising and availability of POP material and implementation of marketing and Competitors activities and after sales service.
Highlights
- Single handedly established a strong primary and secondary sales network.
- Won Best Sales Man Award in 2002 during Annual Sales Conference held in Bangkok;
1) All India 2nd Best Display Award in 2006.
2) All India best sales promotional activates and sales growth award
in 2009-2010
3) All India No.1 Position in TAREGT Vs ACHIVEMENT and Sales &
Promotion activities AWARD IN the year 2010-11.
Racold Thermo Ltd. May 1993 to July 2009.
Electrical and Gas Water Heater, in charge for Gujarat, Nagpur and M.P.
Area Sales Manager.
Khaitan India Ltd. July ’87-May’93
Fan and Appliances Company
Sales Executive
Role :
- Responsible for generating revenue from Indore & Bhopal town.
Highlights
- successfully completed the above responsibilities and given desired growth in the market
Handled.
Purewal & Associates Ltd. Jun’85-July ’87.
Sales Representative
Role :
- Responsible for generating revenue from M.P.
Extra Curricular Activities
- participating in Major Exhibition, Display of products and Training Program of Technicians.
Academic and Professional Qualifications
- B.A.-From A.P.S.U/Rewa M.P.in 1985.
- M.A. in History from A.P.S.U.REWA (M.P) in 1987.

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More Information about this submission and submitter :-
___________________________________________________
Submission ID : 4361888
Date & Time : 12th Jul 2011 10:49 AM (UTC)
IP Address : 122.168.123.90
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Predicted Country : India