Customer Service, Online Sales Gurgaon : OffBeat Travel Directories Pvt Ltd

[mskavi]

OffBeat Travel Directories Pvt Ltd Gurgaon : Customer Relationship Manager

Website: www.experienztravels.co.in

Keywords: Customer Service, CRM, Adminstration, Online Sales, Client Manager

Designation: Customer Relationship Manager
Experience: 2 - 4 Years
Location: Gurgaon
Compensation:
Rupees 2,25,000 - 3,25,000
Education:
UG - Any Graduate - Any Specialization,B.A - Any Specialization,B.B.A - Management,B.Com - Commerce,Other Graduate - Any Specialization
PG - Any PG Course - Any Specialization
Industry Type: BPO/ITES /CRM/Transcription
Functional Area: Other
Posted Date: 23 Mar

Job Description:
Researching for customers online, builing and maintaining customer records, getting new International clients, upselling product. All work is done online and no voice or direct customer interaction is needed. Manage Clients for our niche Online Travel Directory Business. Clents are all globaly based and interaction is all online.

Desired Candidate Profile:
Handing Customers Online, Sales, CRM, Good Knowledge of Computers, Outlook, Internet. English both spoken and written is a must.

Company Profile:
Leading Alternate Travel Provider in the World! Join our team to grow and have a great career with a niche company.

Executive Name: Saurabh Sabharwal

Address:
FF -310 H
Sushant Arcade
Sushant Lok -1
Gurgaon,Haryana,INDIA 122009

Email Address: contact@experienztravels.co.in

Telephone: 91-124-4307993

Keywords: Customer Service, CRM, Adminstration, Online Sales, Client Manager

[Guest-IJT]

Name : BHASKAR PALRAJ
Email : bhaskarpalraj AT yahoo.com
Designation / Skillset : SENIOR TERRITORY MANAGER/SALES/SALES
15YRS RICH EXPERIENCE IN DIFFERENT SECTORS

Resume :

BHASKAR PALRAJ
PROFESSIONAL SNAPSHOT
CORE COMPETENCIES
PRESENTLY
WORK EXPERIENCE - Over 18years of rich work experience.12years in Customer Relationship Management , Administration, Training as well as Team Management in service industry.
- A keen communicator with the ability to relate to people across all hierarchical levels in the organisation. Possess ability to motivate people to achieve organisational objectives.
- Worked with very reputed companies in Financial Services, Insurance, 5 Star Hotels.
- Direct Sales Professional with more than Nine Years plus experience in Sales and Marketing competently demonstrated Track Record of Leadership, Profit Center Management and Sales Team Management.
- Direct Client coordination.
- Team building and team management skills.
- Strong training abilities.
- Methodical approach. Fast Learner, dedicated and sincere.
- Good leader with an ability to adapt to changing work environment and good communication and interpersonal skills.
WORKING IN RELIANCE LIFE INSURANCE CO. LTD. AS A SENIOR TERRITORY MANAGER SINCE NOV’2009.
UNDER MY LEADERSHIP 2 MDRT WERE CREATED AND 3 SALES MANAGERS WERE PROMOTED WITHIN 3MONTHS OF JOINING.
HANDLING FORT BRANCH WITH 15 SALES MANAGERS.
BAJAJ ALLIANZ LIFE INSURANCE CO. LTD.
June 2006 to September 2009
SENIOR BRANCH MANAGER
Responsibilities include :
- Handling 10 Sales Managers
- Recruitment of Sales Managers & Support, Retention.
- Budget & Profitability of Branch.
- Net Growth of Insurance Consultants.
- Administration.
- Drive, Motivate and build team morale.
- Achieve Branch budgets by effective implementation, tracking and Monitoring.
- Meeting primary targets : To grow retail penetration by achieving sales targets, ensure quality of applications, maintain good approval rates and control cost of acquisition.
- Giving field demonstration and observation to Sales Managers
- Highly proficient and experienced in multi-tasking.
- Conducting daily, weekly and monthly process review with Sales Managers to analyze & to focus on areas of improvement to achieve the desired results.
- Organising various activities so as to keep the process motivated..
Key Achievements
- Joined as Senior Sales Manager & was Promoted as Executive Sales Manager within 6 months.
- Promoted as Mentor Sales Manager within one year.
- Logged in 100Policies as Sales Manager in 21days.
- Star performer in West Zone for 2007.
- Nominated for Deputy Area Manager in two years.
- Promoted as Branch Manager in two years.(Out of 173 BM in the region Mumbai, Pune & Goa only 32 were promoted).
- No.1 BM in the Month of March,2009 with 73Lacs premium.
- Promoted as Senior Branch Manager in 9months.
- Qualified for all the competition floated by company with my team..
- Created 2MDRT
- Top 5Branch Manager in the Region
- Two Senior Sales Managers were promoted as Executive Sales Manager in our unit.
ICICI PRUDENTIAL LIFE INSURANCE CO. LTD.
August 2005 to June 2006
UNIT MANAGER
Responsibilities include :
- Achieving the branch budgeted business in terms of Recruitment (Financial Advisor) Activisation, No of Policies, collected FYC and Persistency.
- Giving field demonstration and observation and making Financial Advisors independent in Insurance Business.
- Maintaining and deepening the existing relationships with current base of clients.
Achievments :
- Loggedin 21 Financial Advisors forms in 19 days and stood No.1 in All India.
STANDARD CHARTERED FINANCE LTD (100% SUBSIDIARY OF STANDARD CHARTERED BANK)
July’2004 to July’2005
TEAM LEADER
Responsibilities includes :
- Handling a team of 15 Sales Officers.
- Drive, motivate and get business.
- Giving field demonstration and observation.
- Corporate and Retail sales of credit cards.
- Sourcing High Net Worth Clients for credit cards. Sourcing and attributing new databases.
- Organising various activities so as to keep the process motivated..
Achievements :
- Promoted as a Team Leader from Sales Officer within 2months.
- First month of Joining earned the highest incentives in the Branch level.
- All India No.1 Team Leader in Balance Transfer and credit card sales.
THE ORCHID HOTEL(5Star Kamat Group)
March’1999 to June 2004
BUSINESS ENCLAVE MANAGER
Responsibilities includes :
- Secretarial services to VVIP Guests.
- Handling 3 exclusive VVIP meeting rooms with Butlers.
- Meeting corporates to get Business for meeting rooms.
- Interacted and services to top celebrities (Anu Malik, Harbhajan Singh, Zaheer Khan, Nana Patekar, Chagan Bhujbal, Videocon Dhoot, and many top celebrities.
RAMADA HOTEL PALMGROVE(5Star)
March’ 1997 to Febl’1999
BUSINESS CENTER EXECUTIVE
Responsibilities include :
- Secretarial service to VVIP Guests.
- Taking care of 3 VIP meeting rooms with Butler service.
- Meeting Corporates to get Business for meeting rooms.
- Reporting to Managing Director.
Achievements :
- Joined as Accounts clerk on temporary basis and was transferred to Business centre and was promoted as Business center executive.
ARABIAN FOOD SUPPLIES LTD (SAUDI ARABIA)
May’1992 to Jan’1997
TERRITORY SALES INCHARGE
Responsibilities includes :
- Handling 7 C&F Agents.
- Assisting my UK Manager
Achievements :
- Promoted as Territory Incharge
MARINE CONTAINER SERVICES
Sept’1990 to March’1992
IICL SURVEYOR
Responsibilities include :
- IICL survey of ship containers
- Supervising Depot
- Supervising Repairing of containers
- Movement supervising of Containers
- Tariffing damage containers, preparing reports and typing
Achievements :
- Joined as Executive and was promoted as IICL Surveyor.
- Surveyed 103 Containers in a day
EDUCATION
- B.Com from Mumbai University in 1991.
- MBA in Marketing from Alagappa University(Tamil Nadu) Grade A University in 2007.

INTERESTS
Fish Breeding and Exercise
CURRENT CTC : 7.5 LACS P.A.
EXPECTED CTC : MORE THAN 7.5LACS
REFERENCES : KrishnaKumar Branch Manager with Future Generali
Gopal Jha
Zonal Manager with HDFC Standard life (Pune)
D.P.Singh
Regional Manager with Bajaj Allianz Life Insurance Co.Ltd. (Gujarat)
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More Information about this submission and submitter :-
___________________________________________________
Submission ID : 4336015
Date & Time : 6th Jul 2011 6:29 AM (UTC)
IP Address : 120.62.160.144
Browser Info : Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; FunWebProducts)
Predicted Country : India