Reservation Coordinator Pune : Courtyard Marriott

[mskavi]

Courtyard by Marriott, Pune Pune : Reservation Co-ordinator

Website: http://www.courtyardmarriottpune.com

Keywords: Reservations, Room Reservation, Accommodation Agent

Designation: Reservation Co-ordinator
Experience: 1 - 3 Years
Location: Pune
Compensation:
Rupees 80,000 - 1,25,000
Education:
UG - Any Graduate - Any Specialization,BHM - Hotel Management,Diploma - Any Specialization
PG - Post Graduation Not Required
Industry Type: Hotels/ Restaurants/Airlines/Travel
Functional Area: Travel, Ticketing, Airlines
Posted Date: 18 Mar

Job Description:
Handle incoming calls using good listening and communication skills to secure information necessary to complete a reservation.

Process rooming lists. Complete all changes and cancels for group; prepare group guest lists prior to arrival.

Process daily confirmations and preparation for daily mail-out.

Daily process and research Guaranteed-No-Shows.

Process all travel agent commission checks, cancellations, and commission requests.

Use good selling techniques to up-sell, special target dates when appropriate.

Be knowledgeable of suite and parlor booking process.

Be familiar with MARSHA functions.

Be familiar with Honored Guest, Preference Plus and Marquis procedures if appropriate.

Have knowledge of advance deposits procedures, posting, checks with 14 days of arrival, and correct use of cross reference logs.

Promote an effective alternate booking service with sister hotels by actively making reservations at other local area Marriott’s whenever we are unable to accommodate a reservations request.

Each associate is expected to carry out all reasonable requests by management which the associate is capable of performing.

Desired Candidate Profile:
Knowledge about Hotel booking
Excellent communication skills
Hotel Experience will be an added advantage
Freshers can also apply

Company Profile:
Marriott India is rated the best hotel company to work for by BT-Mercer*, the only Hotel Company to feature in the list. The seventh Marriott property, Courtyard by Marriott, Pune Hinjewadi is a 153 room luxury property coming up in the heart of Pune’s IT belt

Executive Name: Jagdeep Shetty

Address:
Courtyard by Marriott, Pune
S. No. 19 & 20
P4 Rajiv Gandhi Infotech Park,
Hinjewadi
Pune,Maharashtra,INDIA 411057

Email Address: career.pune@courtyard.com

Telephone: 9764773698

Keywords: Reservations, Room Reservation, Accommodation Agent

[Guest-IJT]

Name : NANDAKUMAR
Email : nandakumar_menon AT rediffmail.com
Designation / Skillset : Travel Coordinator
My resume is enclosed for your review and consideration. To describe myself in a nutshell, I am hardworking; ready to take up any challenge of life abreast with the latest trends and a team player with excellent communication skills.
My basic objective is to hone in my skills for comprehensive personality development and be an epitome of trust and reliability in the corporate world. My prime goal is to understand professional environment and capitalize on opportunities.
Professionally I am looking for an opportunity that will help me utilizing my skills in the above areas. My detailed resume is enclosed herewith for your kind perusal and consideration.
I am confident that you would find my strong initiatives and commitments to excellence coupled with demonstrated experience and exposure ideal for the position.
I would welcome a personal meeting to further discuss your requirements and my ability to meet the same.
Thanking you for your consideration and forthcoming response.
Yours Sincerely
Nandakumar .K. D

Resume :

TICKETING & RESERVATION PROFESSIONAL - TRAVEL INDUSTRY
Seeking a challenging and rewarding opportunity across the industry
________________________________________
PROFILE
- Competent, diligent & result-oriented professional with an excellent and rewarding career, currently spearheading with Trinity Air Travel and Tours Pvt. Ltd. as a Office Manager
- Travel Professional with 9+ Years of rich and diverse experience of serving the customers skilfully and in an overwhelming manner.
- A trained professional on Sabre, Abacus, Amadeus & Galileo
- Proficient in issuing tickets to clients ensuring all relevant information have been compiled with and the product delivered is commensurate with client requirements and expectations.
- Strong competence to create win-win relationship with Corporate Client and Customers though excellent coordination/ negotiation skills for repeat / referral business.
- Passionate about travelling and people-interaction while possessing excellent communication and interpersonal skills.
Core Competencies
Operations Management - Training - Customer Services - Administration - Reservation & Ticketing - Special Services - Conflict resolution - Travel Documentation & Verification
________________________________________
PROFESSIONAL EXPERIENCE
TRINITY AIR TRAVEL AND TOURS PVT LTD since Feb 2009
Office Manager
- Providing end to end touring solutions across national & international destinations involving Group/ Individual Tours, Hotel booking, Airline Ticketing and VISA Processing for Corporate Clients.
- Independently handling all enquiries regarding interline electronic ticketing involving revalidation of tickets as well as attending mails & telexes
- Accountable for complete documentation of interline partners and coupon control procedure while updating flight coupons
- Driving customer relations management initiatives to enhance value perception to ensure client’s continued patronage
- Served in Flight Disruption Department while rebooked the passenger in case of flight delays & providing them onward connection and reissuing the ticket
- Prepared Recent fare reports and flight Information and inform it to subagents
- Responsible for ensuring travel arrangements for holiday makers run as smoothly and enjoyably as possible from beginning to end, as well as providing them with practical support throughout the trip
- Handle all enquiries independently regarding International travel, Coordinate with Corporate clients for enquiries and reservations while negotiating and coordinating with Airlines.
- Driving customer relations management initiatives to enhance value perception to ensure client’s continued patronage.
- Mapping customer satisfaction level, identifying weak areas and coordinating with respective departments to strengthen service delivery to total client satisfaction.
Achievements
Established Trinity Travels as the official travel agent of Trichur and Irinjalakuda Bishop’s house. This client till date contributes substantially towards the revenue of Trichur and Inrinjalakuda branches. This tie up has helped the company to bag indirectly most of the missionary traffic business from Kerala to Europe, US and Africa.
ORANGE TRAVEL - BAHRAIN April 2008 – Jan 2009
Reservation Officer
TRINITY AIR TRAVEL AND TOURS PVT LTD June 2001 – Feb 2008
Reservation Officer
________________________________________
EDUCATIONAL CREDENTIALS
B. Com
University of Calicut, Kerala State
Pre – Degree
University of Calicut, Kerala State
Technical Skills
Diploma in Computer Application 2000
Trainings Attended
Galileo - Sabre - Amadeus - Abacus________________________________________

References : Available on Request
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More Information about this submission and submitter :-
___________________________________________________
Submission ID : 4331691
Date & Time : 5th Jul 2011 8:55 AM (UTC)
IP Address : 123.237.130.71
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Predicted Country : India