www.isourceinfosystems.com I Source Mumbai, Pune : Avaya EPABX Engineers

[mskavi]

I Source Mumbai, Pune : Avaya EPABX Engineers ( Fresher & Exp)

Website: http://www.isourceinfosystems.com

Designation: Avaya EPABX Engineers ( Fresher & Exp)
Experience: 0 - 3 Years
Location: Mumbai, Pune

Job Description:
Exp on Siemens HIPATH, Nortel EPABX system, Config. & monitoring of AVAYA EPABX, L1 & L2 resolution for all voice related issues, diagnose and isolate the problem by observing the symptoms and escalating. Working on voice network solutions

Desired Candidate Profile:
Perform Traffic Study of trunk, and CPU utilization with recommendation. Exp of call routing, recording (Nice loggers), call manage sys (CMS), Gateway & Media servers.. Load the latest patches on the sys with an app. and sch. change mgmt sys frm cust

Company Profile:
I-Source, is a leading Telecom and IT Solutions and services company. We provide spectrum of value added services in the IT and Telecom infrastructure space. The services encompass all phases of the infrastructure including Planning,Engineering.

Executive Name: Rupesh Nandale & Pournima T

Email Address: hrd@isourceinfosystems.com

Telephone: 020-24222180

Keywords: Avaya , EPABX

[Guest]

Kindly find my resume for your reference :

Seeking assignments in IT Administration ~ Voice & IT Networking ~ Project Management ~ People Management ~ Service Delivery Management ~ Operations Management with a high growth oriented organization

Professional Summary
Overall 5.3 years of experience in Infrastructure Management as Voice Analyst Executive & Video Conference Administrator, IT site management, technical co-ordination and Service desk management.
Currently working as Deputy Manager with Reliance Communications ltd., Mumbai.
Experience in designing & implementation of Voice & Video Conferencing infrastructure, Data Network, Telephone Network, VOIP setup and telecom infrastructure.
Adept in service desk management thus enhancing focus and a proactive approach towards service provision to onsite as well as offsite users.
Handling IT requirements of organization in terms of software, hardware and other peripherals/products also procure IT licenses.
Adept in analyzing information system needs, evaluating end-user requirements, troubleshooting for complex information system infrastructure. Executed better-quality and quicker turnaround of user requests.
Adept in training users in using the technical applications and technical support methods.
Adept in managing and guiding team members to deliver projects within pre-set schedules and resources.
An effective leader with honed communication, interpersonal relationship, analytical and problem-solving skills. Provided a leadership role in a team environment.

Academic Highlights
2003 B E in Electronics & Telecom from RMCET, Mumbai University.

Career Highlights
oo Since sept'06 with Reliance Communications Ltd. Mumbai

Reliance Communications is India's largest information and communications service provider with over 30 million subscribers bringing about a digital revolution provided every Indian with an affordable means of communication and a ready access to information.


The Growth path

" Aug '05 to Aug' 06 as Voice & VC Executive from Outsource Company.
" Since Sept' 06 as Voice & VC Administrator at Corporate Head office.
" Since March' 08 as Deputy Manager handling voice as well Site infrastructure at Corporate Head office.

SUMMARY:
Responsible for scheduling and managing timely IT support without service interruption to top management (Chairman's / Vice Chairman's / Director's Office).
Assess voice and video conferencing related requirements of the site in terms of software, hardware and other peripherals / products, and handle licensing issues of the same.
Designing Standardized process for availing IT services, also released the Process Handbook document for IT.
Handling audio conferences on Polycom MGC 100 bridge providing support across all Reliance ADAG offices.
Co-ordinating with corporate IT team for IT equipments availablility for head office.
Handling timely coordination & support for organizing group activities like AGM, Press Conferences & other important activities.
Escalate the operational issues to top management for timely resolution.
Asset management for IT infrastructure operations.
Reviewing day-to-day operations and flow of various processes and activities in Service Desk ensuring the aims, goals and business objectives are accomplished for organisation.
Providing IT support to the group companies as and when required with a team of 16 IT professionals handling IT operations of the corporate office.
Identifying and maintaining vendor relationship for procuring IT related products & devices at reasonable and cost-effective rates.
Preparing & sending weekly report to the senior management updating them about the services.

CHIEF TASKS HANDLED

Chairman's Office support:
" Handling the voice infrastructure of the Chairman's office and ensuring sound operations at the office.
" Seamless Video Conference Support to Chairman's office.
" Ensuring the support in the important events like press conferences, board room meetings and analyst meetings.
" Ensuring from the teams proper management of total IT infrastructure setup for Chairman's Cabin, Director's cabins, Chairman's board room and Meeting Rooms of Reliance Centre office.
Voice Support :
" Operate and maintain voice network of Reliance Centre office.
" Day to Day programming on S8500 Media Server, Avaya Prologix and Avaya G3Si voice systems.
" Facilitating the users with various voice facilities as per their requirements.
" Handling the Avaya Intuity Voice mail system and other voice applications like CDR, backup etc.
" Handling the IPC dealing room setup for the office.
" Troubleshooting of Voice related calls.
" Timely raising the fault tickets and co-ordinating with the respective vendors and ensuring satisfied results for the problems.
" Maintaining proper level of escalations.
Video Conferencing Support :
" As a team leader managing the video conference related activities such as conducting VCs, new system installation, monitoring glitch free video conferences.
" Pivotal in arranging, administrating and co-ordinating Video Conferencing services for the chairman's office, directors as well as video conf. in press conferences.
" Timely co-ordinating with Centralized VC Bridge team in case of any issues and maintaining proper hierarchy of escalation level.
" Handling Polycom Endpoints.
" Ensuring seamless connectivity.
Audio Conferencing Support:
" Pivotal in arranging, administrating and co-ordinating Audio Conferencing services for more than 100 Reliance offices which mainly includes booking, troubleshooting and handling level escalations.
" Establishing and maintain communications across all users of Reliance Group.
" Programming of Polycom audio bridges on MGC manager 6.0.
" Serve as Single Point of Contact / interface for supporting onsite / offsite users.
" Handling mailing correspondence of the audio conferences.
Process Documentation and Policies
" Successfully prepared the first IT process document, IT policies for the Reliance Centre IT operations by grouping the total IT activities into the categories of data, top management, voice, VC and other required groups.
Customer Service:
" Competency achieved in handling day to day issues of all users at site, maintaining a proper hierarchy level of escalated calls and ensuring the satisfactory solutions for the escalated calls.
" Over the period of time developed and maintained the healthy relationship with the users.

Report Management:
" Preparing and maintaining weekly and monthly reports for the IT activities and forwarding the same to seniors.
" Weekly maintaining documentations of all the infrastructure activities taking place like new user registration, users leaving site, shifting of users within site and office, etc.
Team Management:
" Mapping of proper technical responsibilities among the team members.
" Ensuring backup system runs according to plan in absence of any member.
" Improved team productivity by inspiring team members to reach the expectations of the department.
" Conducting timely meetings with the team members to understand and improve if needed the strategy of handling operations or any particular task assigned.
Inventory Management:
" Handling of user details, timely maintaining the inventory with proper details of all assets as well vendor details

KEY PROJECTS HANDLED :
Installation of Avaya S8500 Media Gateway:
Description : Involved activities like segregation of users in categories of their locations, phone assets and call facilities to be shifted on new exchange, co-ordinated in installation of S8500, shifted the connectivity from old exchange to new and maintained the total documentation.

Installation of Voicemail :
Description: Co-ordinated in installation Avaya Voicemail in existing Avaya S8500 media gateway exchange, configuration on the exchange, created the new users, prepared the user guide in usage of the facility and maintained the total documentation.

Hotlines implementation in Treasury Dept. :
Description: Involved activities like installation of the received hotlines from service providers, testing of line connectivity on phone plus, installation of required CO card in epabx, necessary trunk programming for received hotlines, testing of lines and made proper SOP

oo ALLIED DIGITAL LTD.
Worked on two different platforms with Allied Digital Ltd

Voice/VC Support Executive, Reliance Centre.
Aug '05 - Aug '06

Consistent Telecom Support
" Provided efficient Voice Support at the site.
" Co-ordinated, scheduled, connected and troubleshooted for the video conference related activities such as conducting point to point and Multipoint VCs
" Co-ordinated, scheduled, connected and troubleshooted for the Audio Conference related activities.
" Handled different operations of bridge, different voice servers, checking nice recorder backup, trader boards etc.
" Handled of user details, maintained the inventory with proper details of assets as well vendor details.
" Prepared monthly reports and submitted the same to Site co-ordinator.


Technical Support Executive, Reliance Industries Ltd.
Feb '05 - July'05

Helpdesk Activities:
" Managed the Help Desk function handling about 1200 users at the site, prioritizing, resolving, recognizing, and routing end-user computer problems.
" Provided online technical assistance to the users solving their queries regarding PC hardware, networking, software, mail messaging etc
" Assigning and scheduling of an appropriate engineer at their location for solving their queries regarding PC hardware, networking, software, mail messaging etc Ensuring 98% seamless connectivity.
" Assigning and scheduling of an appropriate engineer at their location for solving their queries regarding PC hardware, networking, software, mail messaging etc. Ensuring 98% seamless connectivity.
" Overall co-ordinated at helpdesk like timely checking the assets of users with the help of inventory, having timely follow up with warranty and AMC Vendors regarding printers and PC assets.

oo HP (HEWLETT PACKARD) SERVICE CENTRE
Technical Co-ordinator
June '04 - Jan'05

" Scheduled & Maintained onsite PC as well as Server (normal as well as 24X7 support) related calls of the customers from different sites by allocating them to various installation teams as well as field engineers.
" Follow up regarding the call status from call logged to call resolved as calls had to be resolved within 24 hours from the time it logged. The management system was stated as One Day TAT, which affected the credit points of the service centre. Controlled team 12 engineers


oo TRICOM INFOTECH
Technical Support (Trainee)
October '03 - May '04

" Provided Technical Assistance to the users at site regarding PC and network related problems and troubleshooting the problems of the same.

IT Skills
" Polycom MGC 100 bridge and Conferencing endpoints
" Avaya Voice Switch --- Media Server S8500, Prologix and G3Si.
" Avaya Voicemail System --- Intuity Audix.
" Knowledge of IPC Trader System
" Knowledge of Nice Logger system and Nice Recorder

[Guest]

Respected sir/madam
My name is Umesh Madhukar Aaeer. I have completed my engineering in the field Electronics & Telecommunication with 68% in BE . I have completed CCNA, from RST forum ,matunga, mumbai. Also I ve completed GSM training by Vedang Radio Technology pvt ltd. Can I come for the interview for the post of EPABX Engineer in your reputed concern?
Thanking you.

[pradwith]

CURRICULAM VITAE
PRADWITH.V.R
Email : pradwith AT yahoo.com

Objective :
I define myself as a confident, creative and as a person who constantly look forward for improvisation. Dedication and determination is my policy towards work. Provided an opportunity I promise I would work with absolute sincerity and give my best towards my profession.

Education :
Course : S.S.L.C
Institute : Jawahar navodaya vidyalaya ,Galibeedu,Madikeri
Course : Diploma– Electronics & Communications
Institute : Vidya vikas polytechnic Mysore
Corporate Experience :
Working in Infosys Technologies Limited-Mysore through SLN Enterprise Bangalore, from past 3 year as a Hands-on experience in handling AVAYA Epabx servers (S 8700), Media gate ways(G 650) and SIEMENS Hicom Epabx servers.
Seeking a challenging role in Operations, Maintenance, Project Management and Customer Service domains in Telecom industry as well as hardware and software support.
“Seasoned professional having more than 3 years of experience in Telecom industry with hands on experience in handling AVAYA and SIEMENS EPABX and PSTN switches.”
Profile Summary :
Domain Exposure : Operations, Maintenance, Project Management and Customer Service domains in Telecom industry serving both EPABX and PSTN switches.
Experience :
Hands on knowledge on Avaya switches.
knowledge various Call Centre applications Avaya CMS.
Knowledge on VDN
Understanding of other IT infrastructure components like Servers & Networks to ensure integrated solution.
Posses good communication skills(verbal and written).
Should be a Team Player.
Travelled as needed to remote PBX sites.
Involved in Subscriber administration, Routing, Charging and Signaling.
Coordinating for solving the level related problems with BSNL & Other operators.
Installation and commissioning of MSU.
Responsibilities :
Operation, Administration and maintenance of System, Backup Procedures, quick fault identification and rectifying that problems in hardware support.
Customer Support : Hands on customer support, Fault repair to customer complaints. Involved in Stock statement activities.
Daily AV / Telecom Checklist.
Resolving L1 Telecom incident tickets and new requests
On Ground Support for replacement of faulty cards.
Phone installation/movements & Patching
Vendor co-ordination for fault resolution
inventory Management.
On Ground Support for Calibration and connection of Daily calls.
Troubleshooting Telecom/ hardware issues.
Telecom application installation & configuration.
Co-ordination with internal teams for incidents resolution.
Technical Skills :
Strong skills in the areas of project management, people management, systems design, implementation, technical support, commissioning, training, troubleshooting, etc.
Product Expertise :
AVAYA Media servers ( Definity S8700 series)
Media gateways (G 650)
Siemens EWSD Ver. 13 (PSTN)
Siemens EWSD Ver. 16 (PSTN)
Siemens Hicom & Hipath (PABX).
Soft Skills :
Team Management and Leadership
Contract Negotiations/Vendor Management
Good data analytical skills
Client Interactions
Good at maintaining inter-personal relationship.
Good communication skills – written & verbal.
Hobbies
Reading Books, Listening Music, Playing cricket, watching news, sports.

[Guest]

VISHANTH.K.H
E-Mail : vishanthkh AT gmail.com
________________________________________
In quest of career enhancing opportunities in the field of :
Software Engineering/Telecom Hardware Engineering
with an organization of repute.
________________________________________
CAREER RECITAL
________________________________________
Hcl Infosystems Ltd, Chennai Customer Engineer Since July ‘08
Key Deliverables :
- Working as Site Engineer at BHAVINI since December 2009 for supervision of Public Address System conduit and cable laying work, project value Rs. 1.5 Crores.
- Working as Site Engineer at BHAVINI since August 2009 for supervision of Telephone conduit and cable laying work, project value Rs. 25 lacs.
- An active Customer Engineer assigned to maintain more than 150 PABX Machines and also collect the AMC from Customer.
- Handling installation & maintenance of
- Videoconference equipments like TANDBERG, AETHRA & POLYCOM.
- Call center projects and PBXs (Ericsson).
- LAN & Dialer.
- Ericsson BP-250 and Alcatel PBX.
- Coordinated with
- Software Engineers to solve the first level problem.
- All Telecom Service Providers like BSNL & Airtel for providing dedicated lines.
- Different cable, telecom equipments and servicing vendors.
- Dealt with major clients like :
- BHAVINI, Kalpakkam : 2000 lines PBX
- EPL Port, Chennai : 750 lines PBX
- Patni, Siruseri : 500 lines PBX
- HDFC Bank, Mylapore : 750 lines PBX
- L&T, Chennai : 750 lines PBX
- IIT, Chennai : Video conferencing
- NYK Logistics : Video conferencing
SCHOLASTICS________________________________________
2008 Diploma (E.C.E.) from Sree Krishna Polytechnic College, Nagercoil. Secured 86%.
2004 XII from Govt. Tamil Higher Secondary School, Trivandrum, Govt. of Kerala. Secured 57%.
2002 X from M.M.R.H.S, Trivandrum, Govt. of Kerala. Secured 60%.
PROJECT UNDERTAKEN
________________________________________
- Distinction of handling major projects like :
- Faery Estates (Perungudi), Chennai – PBX installation with 250 lines
- Karnataka Bank, Chennai – Video Conferencing EDGE 95 MXP using IP
- Pioneer Winconn,Chennai - PBX installation with 250 lines
- Mahindra & Mahindra, Chennai – Dialer and IP based PBX installation
- Viveks Call Center, Chennai - PBX with 500 lines
- Tech Mahindra Call Centre, Chennai – PBX with 500 lines
- Kalaignar TV, Chennai – Alcatel PBX with 500 lines and LAN cabling.
ACCOLADES/ACHIEVEMENTS
________________________________________
- An active team member to Maintain More than 150 PBXs, 57 Video Conference Equipments and also collecting the AMC from Customer.
- Training given for End-users to operate Video Conference Equipment and Phones.
TECHNICAL PURVIEW
________________________________________
Hands on experience with :
- Installed & Maintained
- Ericsson PBXs BP 250, MD110 (PCM &TDM) and MX 1TSW.
- TANDBERG, AETHRA & POLYCOM Video Conference Equipments.

[Guest]

CURRICULUM VITAE
NAME : MONIKA R SHARMA
E-MAIL ID : monikameenus AT gmail.com
OBJECTIVE :
To work for an organization which will help in value addition and serve as a spring board to move
ahead in my career by providing me interesting career opportunities and harness the best of my
career.
EDUCATIONAL QUALIFICATIONS :
2010-11 : 1) COMPLETED ICWAI FINAL from The Institue of Cost and Works Accountants of India
My core subjects include Costing, Advanced Accounting, Auditing, Direct and
Indirect Taxation, Corporate Law, Cost Audit , Capital Market etc
2) Pursuing MCom Last Semester From PUNE UNIVERSITY
Core Subjects : Advanced Accounting & Taxation, Management Accounting, Capital
Market, Strategic Management etc.
2008-09 : GRADUATED IN COMMERCE FROM PUNE UNIVERSITY
Passed with First Class with Distinction
Modules : Corporate and Mercantile Law, Banking, International Economics,
Accounting, Auditing & Taxation, Cost & Works Accounting,
Business Communication etc.
2005-06 : PASSED 12TH FROM MAHARASHTRA BOARD WITH 70.67%
2003-04 : PASSED 10TH FROM CBSE BOARD WITH 84.40%
ACHIEVEMENTS :
Secured 102nd Rank in ICWAI Final 2011 Examination clearing both the stages in single attempt.
WORK EXPERIENCE :
Worked with Agarwal & Co (Chartered Accountants) for 2.1 Yrs.
SKILLS / STRENGTHS :
Good qualitative aptitude with excellent grasping power and eagerness to learn.
MSCIT and Tally 9.0 and worked on Tally 9 ERP for 2.1 yrs.
Typing Speed – 35 wpm
Linguistic Ability : Good command over English, Hindi, Marathi