BPO Call Center Training Delhi : www.acumeneducation.in Acumen Education institute

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www.acumeneducation.in

BPO & Call Center Training in Delhi, India
We as humans have to work for a living and find means to survive .Some things we enjoy and some we don’t but finding the work profile which is fun is difficult.

BPO according to me offers attractive salaries as well as fun at work.

Benefits of BPO
* Transportation facility, Insurance Scheme, Recreation(pool tables, coffee bars, well equipped gyms, personal training).
* Company leased accommodation, provide shared accommodation, they also undertake to pay electricity/water/society charges.
* Credit card facility for payment of official expenses
* Cellular Phone/Laptop depending on the business need.
* Personal health care (Regular Medical Check-ups). Some BPO ‘s provide the facility for extensive health Check-ups
* Loans, Educational benefits, policy to develop the personality and knowledge level of their employees. They reimburse the expenses incurred towards tuition fees, purchase of subject books, for pursuing MBA and other management qualification.
* Performance Based Incentives-The parameters for calculation are process performance i.e. speed, accuracy and productivity of each process. The pay for performance can be as much as 22% of salary.
* Flexi time –The main objective of the flexi time policy is to provide opportunity to employees to work with flexible work schedules and set out conditions for availing this provision.
* Regular Cultural Programme
* They organize cultural programs as and when possible but most of the time once in a quarter.
* Employee Referred Scheme- In several companies referral schemes are implemented to encourage employees to refer friends and different benefits are offered.

The BPO industry in the country which is expected to employ around one million people by the end of 2008 is facing the challenge of finding quality human resources……you could be a part of it.
We at Acumen would like to improve your visibility and widen your horizon for you to know where you want to be

Call Center & BPO Training Courses Delhi, India

BPO Courses:-
The course is designed to enhance communication skills and personality for an effective career in the call centre industry

BPO 3 months Job Guaranteed Programme

CALL CENTER & BPO COURSE CONTENT:

1. English Speaking

* Extempore
* Debates
* Role Plays
* Group Discussions

2. Personality Development
* Motivation
* Positive Thinking
* Stress Management
* Body Language

3. Customer Handling
* Telephone Etiquettes
* Customer needs
* Inter department communication

4. Computers
* Reading on Computers
* Computer Proficiency

5. Cross Cultural Etiquettes
* UK and US accent
* UK/US Cultures
* Accent Neutralization
* Tongue Twister
* Voice Modulation
* Mock Calling

6. Interview Skills
* Resume Writing
* Mock Interview

Campus: G-7 Model Town III, Delhi -110009
Ph: 91-11-47015443, 47015444
Fax: 91 11 47054404
Email: info@acumeneducation.in
Website: www.acumeneducation.in

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B.E.(C.S.E) I WANT JOB IN BPO SECTOR