www.sejalglass.com Sejal Architectural Glass Ltd Mumbai : Customer Care Manager

[mskavi]

Sejal Architectural Glass Ltd. Mumbai, Mumbai Suburbs : Assistant Manager - Customer Care
sejalglass.com

Website: http://www.sejalglass.com

Keywords: Excellent Communication skills,team management,good market knowledge

Designation: Assistant Manager - Customer Care
Experience: 4 - 6 Years
Location: Mumbai, Mumbai Suburbs
Education:
UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization
Industry Type: Construction/ Engineering/Cement/Metals
Functional Area: Sales, BD
Posted Date: 14 Mar

Job Description:
Location : Mumbai

Position: Assistant Manager
Deparment - Customer Care
Experience: Between 4 to 8 years

Abilities & Skills:

Approachable, Smart with Positive Attitude and a team performer.
High in Sales and Target oriented performer accustomed to operating in high visibility and challenging environment.
Aggressive achiever with professional culture proven track record in Sales and Customer Support.
Strong in communication Skill.

Job responsibilities:

Handling customer complaints and redressing them with proper solution.
Acting as a coordinating link between the sales team and the client.
Handling queries related to the products and services offered by the company.
Make an effort to bring about changes for the betterment of sales team and the company as a whole.
Preparing MIS reports


Your work start only after Sales Service.


Salary Offered : Best In Industry


Revert Back If interested and do check our company’s website below for your kind reference.

Desired Candidate Profile:
Location : Mumbai

Position: Assistant Manager
Deparment - Customer Care
Experience: Between 4 to 8 years

Abilities & Skills:

Approachable, Smart with Positive Attitude and a team performer.
High in Sales and Target oriented performer accustomed to operating in high visibility and challenging environment.
Aggressive achiever with professional culture proven track record in Sales and Customer Support.
Strong in communication Skill.

Job responsibilities:

Handling customer complaints and redressing them with proper solution.
Acting as a coordinating link between the sales team and the client.
Handling queries related to the products and services offered by the company.
Make an effort to bring about changes for the betterment of sales team and the company as a whole.
Preparing MIS reports


Your work start only after Sales Service.


Salary Offered : Best In Industry


Revert Back If interested and do check our company’s website below for your kind reference.

Company Profile:
SEJAL ARCHITECTURAL GLASS LIMITED, a flagship company of SEJAL Group - a well diversified group, having five other companies on board today, is the leader in Indian Flat Glass Processing Industry offering a wide range of glazing solutions to the architectural industry,

Executive Name: M/s.Bharti Karkera

Address:
Not Mentioned

Email Address: recruitment@sejalglass.co.in

Telephone: 02232443341

Keywords: Excellent Communication skills,team management,good market knowledge

[Guest-IJT]

Name : alister dsouza
Email : alister.anish AT gmail.com
Designation / Skillset : Team lead
Resume

Resume :

CAREER OBJECTIVE :
To perform in the field of occupation to the best meaning of effectiveness and pursue the same further so as to utilize acquired skills and creativity to the optimum extent and offer me potential for future growth.

Qualification :
Course Board/University Name of the institution Year of Passing
S.S.L.C Karnataka St.Antony’s High School 2002
Pre University Course Karnataka Maharaja’s College, Mysore 2008
Diploma in Computer Hardware & Networking Bombay Jetking Infotrain, Mysore 2005
BA Mysore Karnataka State Open University Final Year
Currently pursuing :
BA - Karnataka State Open University, Mysore
Final year (correspondence)
Technical Qualification :
Working knowledge of MS – Word, MS – Excel and MS – Power Point

WORK EXPERIENCE AND WORK PROFILE
Name of the Firm : Aditya Birla Minacs

Company Profile : Inbound Call Center
Designation : Team Lead
Process : Capital One (Credit Card), Cricket (Telecommunication)
Duration : 5th Jan 2009 to Till Date
Role and Responsibility
1 Responsible for meeting process targets through motivating and developing staff, consistently achieving and surpassing Key Performance Indicators
2 Reporting to the Asst. Manager – Operations with responsibility for operational and people management within the campaign
3 Monitoring and Controlling team compliance in all areas, including customer care, effective planning, staff training and development, organization and time management
4 Supporting the team members and the peers to create their own successful and productive team and become effective team leaders
5 Conducting regular team meetings and buzz sessions to ensure that two-way communication is maintained between team members and management
6 Monitoring calls either by listening in to the recorded calls or to live calls and subsequently coach team as applicable
7 Maximizing learning opportunity by promoting the highest standards of customer care and recognizing potential development and training opportunities
8 Ensuring that the standard operating procedures from the quality management system are adhered to, so that the department objectives are met and both internal and external customers are serviced appropriately, there by promoting a culture of quality and customer satisfaction
9 Identifying areas for service improvements and make recommendations to the management team
10 Attend to any high level customer complaints received by the team members and spend an agreed proportion of time answering queue calls
11 Attend calibrations calls jointly with clients on a weekly basis and also, participate in conference with clients and other sites regarding new updates and on upgrades
12 Year-end performance management for associates (Appraisals)
Achievements :
1 Successfully met the targets for productivity on a daily basis (no. Of calls monitored for Batches handled)
2 Scored Accuracy of more than 95% each quarter (minimum accuracy reqd. 92%)
3 Conducted Cross Queues Training between the Operations and Support departments.
4 Worked on Project to implement Personal Best Principles among the consultants applying for IJPs.
Name of the Firm : Nalapad InfoTech Pvt Ltd

Company Profile : Outbound Call Center
Designation : Tele Marketing Executive
Duration : 2nd April 2007 to 31st March 2008
Role and Responsibility
1 Making outbound calls for customers having broadband
2 Qualifying the prospect
3 Collecting the personal and bank details
4 Processing the product for qualified customers
Additional Responsibilities :
1 Preparation of weekly and monthly reports for the tem leader
2 Helping new agents on the floor
3 Maintaining data for the team leader
4 Lending support to the operations floor
5 Monitor team performance on regular basis
6 Coach new agents in the areas where they need improvement
Name of the Firm : Riddhi I.T solutions

Company Profile : Outbound Call Center
Designation : Customer Service Representative
Duration : 1st June 2006 to 28th February 2007
Role and Responsibility
1 Making outbound calls
2 Qualifying the prospect
3 Collecting the personal and bank details
4 Processing the product for qualified customers
PERSONAL ATTRIBUTES :
1) Goal oriented, hard working, good analytical skills, Self Motivated, Confident, Quality conscious, Practical
INTERESTS AND ACTIVITIES :
Music, Cricket, Like to go for Long Drive/Ride on my own, with my family or friends.
DECLARATION:
I hereby declare that the information provided above is true to the best of my knowledge.
Date: Signature
Place: Bangalore
(Alister Anish D’souza)
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More Information about this submission and submitter:-
___________________________________________________
Submission ID : 4456200
Date & Time : 7th Aug 2011 11:38 PM (UTC)
IP Address : 203.32.4.16
Browser Info : Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; .NET CLR 2.0.50727)
Predicted Country : India