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[QUOTE=Guest-IJT;99326]Babita
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[b]The submitted value of field named "Email [/b]:" is:
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babita.rana39 AT gmail.com
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[b]The submitted value of field named "Designation / Name of the Post / Skill Set" is [/b]:
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Customer Care Manager
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[b]The submitted value of field named "Copy Paste Your CV / Resume Here [/b]:" is:
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 CURRICULUM VITAE
BABITA RANA
 
OBJECTIVE
I am looking forward to a rewarding career with reputed and professionally managed organization. I seek a role, which entrusts me with a greater responsibility than my current assignment in terms of accountability for the organization. The job should provide me with continuous learning opportunities so that it can groom me towards my goal of becoming a through and true professional.
Skill Synopsis
- Proficiency in working on DOS and WINDOWS environment.
- Proficiency in working on Microsoft windows based WORD, EXCEL & POWER POINT.
- Excellent exposure in usage of INTERNET and E-MAIL.
- Good working knowledge of IIPL Software.
- Good knowledge of TDMS Software.
Professional Experience
[b]AUTOMOBILE TRADE [/b]:- Appx. 5 YEARS
Working Experience & Accomplishment
8 months working experience as a counselor in Guru Nanak Dev Polytechnic. Institute.
Previous Employment
- Company Name MGF Toyota
- Designation Sr. Customer Care Executive
- Duration 04th Jan 2007 to 20th July 2009 
 
Responsibilities(MGF)
- Handling customer queries related to service on daily basis
- Handled all service complaints in interaction with workshop heads..
- Prepared performance report of service advisors.
- Supervised day to day performance of service advisors and prepared activities plan and report for month.
- Organized meeting of service staff.
- Maintained all reports ( CSI,SSI,PDS,PSFU Sales & Service, Campaigns).
- 72 hours PSF follow up.
- Service Reminder follow up.
Metro Chevrolet(GM)
Job Title Customer Care Manager
Duration From July 09 to till now
Responsibilities(GM)
- SSS calling and send to GMI on monthly basis.
- Handle GMI & Call Centre Complaints and close by CCL & CCR.
- IFC entry in IIPL Software.
- IFC Daily, Weekly & Monthly Report and send to IIPL and GMI.
- Daily Repeat job entry in IIPL Software.
- Audit Daily & Monthly PSF Report.
- Send to Project Lagaan Next Report to GMI on monthly basis.
- Update Service Pendency Report{48 hrs.} and send to GMI on weekly basis.
- Prepare Action Plans against IFC , SSS , & PSF Dissatisfied Customers on monthly basis.
- MIS Report.
 Achievements
- Received award for excellence in Customer oriented in year 2010.
- Received award for Best Customer Care Agent in year 2009.
 Interest and Activities
To accept any challenge, to work for new assignments in a big way where I can formulate and implement my own strategies.
 IMPOSSIBLE Word Says Itself That ‘I’ ‘M’ ‘POSSIBLE’.
I find meeting and interacting with new people.
Acadmic Qualification
Pursuing M.A 2nd year (English Honours) from IGNOU
B.A(with maths) from DU in year 2008.
Senior Secondary Examination(Information Technologies)from CBSE in year 2005.
Matriculation from CBSE in year 2003.
Professional Qualifications
One Year Computer Diploma from NIIT New Delhi.
Tally 7.2 from Guru Nanak Dev Polytechnic.
Typing Speed English 40 (WPM).
MAJOR STRENGTH
- Sincere
- Self-confident
- Punctual
- A lot of passions
- Good learning ability 
- Progressive attitude towards my future.
- Hard Working
HOBBIES
- Interacting with people
- Listening soft music
- Dancing
- Playing Handball
- Drawing
Extra Activities
Participated in debates & games held in school.

DECLARATION
I here by declared that all the information furnished above is true to the best of 
my knowledge.
[b]Date [/b]:-
[b]Place [/b]:-
 (Babita Rana) 
 
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[b]More Information about this submission and submitter [/b]:-
___________________________________________________
[b]Submission ID  [/b]: 4095007
[b]Date & Time  [/b]: 6th May 2011 6:45 AM (UTC)
[b]IP Address  [/b]: 122.160.26.213
[b]Browser Info  [/b]: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; InfoPath.2)
[b]Predicted Country  [/b]: India[/QUOTE]

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