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Sparsh BPO Services Ltd Chennai : Telecom Inbound
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Sparsh BPO Services Ltd Chennai : Telecom Inbound
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[QUOTE=Mala1101;79340][b]Please find resume [/b]: MALA M.R ADDRESS [b]email [/b]: andal_1101 AT yahoo.com [b]OBJECTIVE [/b]: To serve the company for its development by applying best of my knowledge and experience. Also undertake various tasks and meet the challenges to prove myself and to grow along with the company in every aspect [b]PROFESSIONAL EXPERIENCE [/b]: Period of work Organisation Role June 2010 till dateSeptember 2008 to March 2010 March 2008 to August 2008 1996 April to July 2000 freelancerHSBC Electronic Data processing India Pvt Ltd. Hyderabad International Payments French Department (HBFR)GENPACTKarvy Limited Translation of tech web site from French to English Customer Services ExecutiveCustumer Service Executive (French & English Language)Customer Care Executive. HSBC Bank. Dep’t. HBFR FRANCE– Accounts Payable – Payments COE Client HSBC Bank ,Paris ,France Working with HDPI (HSBC Electronic Data Processing India Pvt., Ltd.) since 4 September 2008 to March 12th 2010v WORK EXPERIENCEv Process deals with inbound Fax Instructions sent by Bank Customers, Processing of those instructions as per procedures set by business area.v Dealing with Outward Remittances, Standing Instructions and Charge Claims with special emphasis on Service Level Agreements.v As part of the process have very good exposure on various screens of HUB (HSBC Universal Banking Account) & HFE (HUB Front End).Handle priority payments by coordinating /Teleconversation with the Business Area.v Responsible for processing High value and Premier client payments and to make sure payments transmitted well before time.v Providing high quality service to achieve maximum Customer Satisfaction.Other Responsibilities Include v In addition to the above mentioned tasks, time to time assist the manager with other activities within v To resolve client queries.v Make recommendations for process improvementv Assist the manager in providing regular reports. v Build relationships with key points of contact within the Business Service Center across the processes and other functions in order to maintain an understanding of the process context.v Identify problem areas in the process and work with the team to generate solutions.v Provide information to the manager relating to the status of the queuev Adhere to the compliance policies of HSBC GENPACT Dep’t. Ebay France – Accounts Payable – Payments COE Client Ebay - France Processing of cheques and wire requests. - Follow up with vendor for any if any refunds. - Coding of refund cheque received. - Analyzing and taking appropriate action on Vendors with debit balance- Required minimal supervision to manage daily activities and is able to meet published deadlines for payment activities. z- Escalate system related issues to client’s technical support group.. - Perform regular standard tasks but with the opportunity to vary work sequencing. - Escalate issues and seeks advice when faced with non-standard issues/problems.- Share knowledge and experience with other members of team and assist staff where appropriate KARVY LIMITED Deptt Share Transfers Client Shareholders. · Receive / Call branches for queries / requests· Resolving the issues· Escalating the un-resolved queries to the reporting authority· Coordinating with various depts.· Periodic MIS reports ASSIGMENTS & ACHIEVEMENT French Interpreter at FIRST AFRO-ASIAN GAMES at HyderabadAwarded the best interpreter at First Afro Asian Games by Shri Chandrababu Naidu –Ex Chief Minister of Andhra Pradesh Translated documents from French to English for Oshada Therapeutics.Conducted French classes (Crash Course) at NISIET.Translated documents for ECIL, Hyderabad and also was appointed for a periodof two months as a translator and language trainer from 05/09/05 to 05/11/05. A Freelance Translator. Written a Book in French for travelers to France Summary of qualification [b]Advance Diploma in French from R.K. MathAdvance Diploma in French from CIEFL, HyderabadLevel 300 (French) from Alliance francaise, Hyderabad Bachelor of Arts [/b]: sub : Political Science , Public Administration, Sociology Typewriting (English) lower. Diploma in Computers. SKILLS [b]Writing Articles in French for e-magazine L’aube and was appreciated by the Business Area and my Manager. Good Knowledge of Computers [/b]: Ms.Office, Excel, Word, Lotus Notes etc. Typewriting English Lower. TEACHING EXPERIENCE (French Language) 01 Teacher Faculty for French School Oakridge International School [b]Description [/b]: Teach students at Middle School – PYP Training [b]Duration From [/b]: May 2006 to April 2007 02 Part time Lecturer Faculty of French Lanuage College Shri Shakti College of Hotel Management [b]Description [/b]: Teach the students at graduate level [b]Duration From [/b]: August 2000 to April 2006 03 Teacher Faculty of French – Part time School DRS International School – IBDP Duration June 2007 to Feb 2008 04 Part time Lecturer Faculty of French language Institute Vivekananda Institute of Languages – R.K.Math June 2007-Dec 2007 [b]ACADEMIC QUALIFICATIONS [/b]: Qualification Institute/College/School Specialisation Advanced Diploma French CIEFL, Hyderabad Literature and Syntax B.A Osmania University Public Administration, Sociology M.A French Persuing Bangalore University French Literature PERSONAL DETAILS Date of birth 11th June, 1966 Marital Status Married Native of Pondicherry Languages known to 1.speak2. write3. read French, English, Tamil,Hindi, Telugu, Kannada ,MalayalamFrench, English, Tamil,Hindi, Telugu, Kannada ,MalayalamFrench, English, Tamil,Hindi, Telugu, Kannada ,Malayalam Passport No H7483290[/QUOTE]
