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[QUOTE=Admin;7861][B][url]http://www.progressive.in[/url][/B]

Progressive Infotech (Progressive) is a leading independent provider of IT Infrastructure Services encompassing Integration and Management of IT Infrastructure, through its robust world class delivery processes to varied corporations of high repute. Progressive has established its expertise in IT Infrastructure management by efficiently running the Infrastructure setups of several large Indian enterprises. With an Integrated Quality Management system that comprises ISO 9001:2000, ISO 20000 (previously BS15000) as well as ISO 27001 (previously BS 7799) standards, Progressive has redefined the way IT Infrastructure management is being practiced across the globe. The company's wide array of services focus on helping enterprises chalk out the best IT Infrastructure strategies, ensuring minimized downtime, reducing total cost of ownership and delivering excellent customer service.

[B]Designation[/B]     Walk- In for IT Helpdesk Coordinator

[B]Job Description[/B]     Any Graduate.
Should have Experience with the same industry.
The selected candidate will be required to attend and respond to customers' calls relating to their technical problems and queries. He/She will be a Single Point of Contact for Customers for support required at the client site. He/ She will need to co-ordinate with the Projects Team and Engineers to get the escalation resolved to the satisfaction of the customer.
Should have knowledge regarding hp products.
As an important member of the Service Delivery Team, the responsibility for IT Service delivery at large customer sites will lie with them. The Key Results areas will be Customer satisfaction, call closure norms like Response time / Resolution time, MIS reporting, asset management etc.

[B]Desired Profile[/B]     Graduate with Basic knowledge of computers with good communication skills.
Candidates having relevant experience of 1 year in the similar field will be preferred.

Experience     1 - 4 Years
Industry Type     IT-Hardware & Networking
Functional Area     ITES/BPO/KPO, Customer Service, Ops.
Education     UG - Any Graduate - Any Specialization,B.Sc,BCA
PG - Post Graduation Not Required
Location     Delhi/NCR
Keywords     Project coordinator, IT Helpdesk, call coordinator, service desk

Contact     Aditi Mahajan
Progressive Infotech Pvt Ltd
C 161 Phase II Extension
NOIDA,Uttar Pradesh,INDIA 201305
Telephone     91-120-4393932
Email     [email]aditi.mahajan@progressive.in[/email]
Website     [url]http://www.progressive.in[/url]
Job Posted     15 Dec
Reference     SDE[/QUOTE]

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