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Travel and Expense BPO Process : Resume CV
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Travel and Expense BPO Process : Resume CV
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[QUOTE=Guest;72336][B]CURRICULUM VITAE:[/B] KOUSIK GHOSH E-Mail – ghosh.kousik AT yahoo.com [B]WORKING EXPERIENCE [/B]: - Worked as an accountant in Agra Color Lab (P) Ltd., two years. [B]Profile [/B]: 1. Maintain all expenses and liabilities on daily basis. - Joined as a Process Associates in GENPACT (INDIA) on 2007. (Back hand, Customer support) Process name is WACHOVIA. [B]Profile [/B]: 1. In USA due to bank loans, bank needs to know the claiming person’s credit scare. Check credit score and informed the bank. 2. Open Certificate of deposit. In INDIA its call Fixed Deposit. 3. Handballing fee and disputes in credit and debit cards. - 2008 promoted as Process Developer. - January 2009 went to USA (Yahoo! Head office) as Subject matter expert for Travel and Expense process (Part of Accounts payable). - Now working as SME of Yahoo! Expense reporting part. Handling three FTE team in Jaipur. Total eleven FTE team (Eight is in AP and three is in T&E). [B]Profile [/B]: 1. Processing PO and non PO invoices. 2. Perform Audits as per Yahoo defined Audit Requirements of Travel and Expense Claims with regard to Supporting, Approvals, and Compliance with Policy. 3. Resolve Discrepancies and Errors discovered in audit with the employee. 4. Escalate Expense Reporting Issues in accordance with Yahoo Policy Guidelines. 5. Distribute unresolved issues with Yahoo for resolution in accordance with Yahoo! Policy Guidelines. 6. Track reasons for dispute and return of expense reports. 7. Respond to E-Mail Requests and monitor Email Alias Box for Yahoo Inquiries. 8. Respond to Yahoo inquiries as per the defined Time Frame of the SLA. 9. Create Dash Board every month and discussed with end customers. 10. Trained four full time employees as backup. 11. Created SOP and update Standard operating procedure weekly basic. [B]ACADEMIC QUALIFICATION [/B]: - B.Com. Form Kolkata University (INDIA) [B]ADDITIONAL QUALIFICATION and awards [/B]: - Diploma in Computer Application from Shekher Institute, Kolkata. (MS-Dos, MS-Office, ADDP Photo, Excel, Internet) - Lean Certified Employee in Genpact. - Win two bronze award for best performance. - Win Silver award for best performance. - Get height number of client appreciation in a year. (Yahoo! US client) [B]PERSONAL DETAILS [/B]: [B]Date Of Birth [/B]: 4th January, 1980 [B]Languages Known [/B]: Hindi, English & Bengali [B]Marital Status [/B]: Unmarried [B]Nationality [/B]: Indian [B]Hobbies [/B]: Reading Newspaper, Travelling and Surfing Internet.[/QUOTE]
