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[QUOTE=Guest;66030][b]JIJRAJ.M.J *  [/b]: jijumullassery AT gmail.com 
 [b](  [/b]: 0508683690
BUR DUBAI,
PB NO-5642,
DUBAI
Career Objective 
Aspiring for a challenging career in IT industry as part of a technical team, where I can get opportunities to be creative & responsible to obtain a challenging position in the field of network design, implementation, maintenance and administration where I can utilize my skills & knowledge which I have acquired during my studies & experience.
Qualification Summary
[b]System Administrative Support experienced working in fast-paced environments demanding strong organizational, technical, and interpersonal skills. Confident and poised in interactions with individuals at all levels. Capabilities include [/b]:
· Customer Service & Relations 
· Leading a team
· Problem Solving
Employment History 
Worked as a System Administrator/Critical Support Engineer’s in Wipro Technologies on contract from September 2009 to June 2010.
Worked as ‘Desktop Engineer’ in Supertech Consultants Engineers & Builders from March 2008 to April 2009.
Experience Highlights 
· Member of IT Management Group in Wipro Technologies, Bangalore.
· Leading a team of FM Engineers.
· Handling Critical supports calls & Managing all ODC‘s related calls.
· Supporting BlackBerry & VLAN Change activities.
· Checking NAV Server for updating patches.
Responsibilities in Wipro
· Training the New FME to handle effective WEB Based Desktop Ticketing, Escalation Management and Knowledge Base
· Providing Front-End Technical support for the end users.
· Periodic Desktop Audits and Patch Update for secured Desktop Environment
· WEB Based Desktop Ticketing, Escalation Management and Knowledge Base
· Support for daily Calls regarding Desktop, Laptop, Printer and Network related issue.
· MS Outlook & Outlook Express configuration with MS Exchange server as the Mail Server.
· Coordinating with Vendors (Hp, IBM, DELL) for Laptop spare parts replacement.
· Installation of various operating systems like windows XP, Windows 7, Server 2003.
· Providing Level 2 support for users.
· Checking NAV Server for updating patches
· Managing all NTC rooms.
· SLA reports and pending call reports updating.
· VOIP and Access point support.
· SCCM & Wi-Fi configuration.
Professional Experience 
Worked as ‘Desktop Engineer’ in Supertech Consultants Engineers & Builders from March 2008 to April 2009.
Responsibilities
· Installation of various Client and Server operating system like windows 98/2000 
 Professional/.XP and 2000/2003 server.
· Troubleshooting system, Network and Hardware related problems.
· Providing Desktop and Network support.
· Managing the Desktop Anti-virus and other applications.
· Backup of Data, Restore with NT Backup
Technical Qualification
Completed computer Hardware and Networking course A+, MCSA, CCNA from IIHT Technologies, 
Rajaji Nagar, Bangalore.
· MCP Certified
· Attended Customer Centricity Training from Wipro Technology.
Done RHCT (Red Hat Certified Technician) Linux course in ROOMAN Technologies, Koramangala, Bangalore.
Skill Sets
Knowledge of IBM Lotus Notes 8, VM Ware
· Operating Systems Win XP/Vista/Win 7, Hp Thin Client Vc 4725
· Server OS Server 2003, Exchange Server 2003
· Virus Security Symantec Antivirus 
· Administration Windows 7, XP, SUSE LINUX Enterprise Desktop 10,
 Red Hat Enterprise Linux 5
· Others MS Office
Education & Training 
 B. tech (Applied Electronics and Instrumentation Calicut University-2007) - 59%
 Plus Two (Kerala Board of Examinations-2002) – 59.5%
 SSLC (Kerala Board of Examinations-2000) - 75.83%
Projects & Seminars
 Mini Project Telephone Controlled Remote Switch
 Seminars Presented Stealth in Fighter Aircrafts
 Main Project PC based robotic arm controller
Personal Profile
[b]Name  [/b]: Jijraj.M.J
[b]Date of Birth  [/b]: 08-10-1983
[b]Sex  [/b]: Male
[b]Marital Status  [/b]: Single 
 [b]Nationality  [/b]: Indian
[b]Languages Known  [/b]: English ,Hindi, Tamil ,Kannada & Malayalam 
[b]Hobbies  [/b]: Listening Music
Declaration
 
I here by declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.
[b]Place [/b]: Dubai
[b]Date  [/b]: JIJRAJ.M.J[/QUOTE]

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